Role Overview

As a Business Analyst at EDW, you will work closely with customers and internal teams to translate business needs into well-defined, technically sound solutions that deliver tangible business benefit.

You will analyse customer and business requirements, translate them into clear and actionable outcomes, and support the delivery of system enhancements, projects, and product roadmap initiatives through EDW’s Agile software development lifecycle.

This is a practitioner-level role for an experienced Business Analyst who brings strong analysis fundamentals, confidence working with technical teams, and the ability to independently and credibly represent EDW in customer-facing engagements. You will act as a trusted intermediary between customers and delivery teams, ensuring that the solutions EDW delivers are aligned to real customer needs and expectations.

Key Responsibilities

Business Analysis & Delivery

• Elicit, analyse, validate, and document business, functional, and non-functional requirements, acting as the voice of the customer throughout the delivery lifecycle.
• Produce clear, high-quality artefacts including user stories, acceptance criteria, process models, and impact assessments, aligned to Agile delivery practices.
• Work collaboratively within an Agile SDLC, supporting backlog refinement, sprint planning, and iterative delivery.
• Support solution design by challenging assumptions and ensuring requirements are technically, operationally, and commercially sound.
• Support UAT planning and execution, ensuring delivered outcomes meet agreed customer requirements and acceptance criteria.

Stakeholder & Partner Engagement

• Confidently and independently engage with customers, representing EDW in workshops, discussions, and reviews with professionalism and credibility.
• Build strong working relationships with internal teams and Supplier Partners across business and technical domains.
• Facilitate workshops and structured discussions to clarify customer needs, priorities, constraints, and expected outcomes.
• Communicate complex concepts clearly to both technical and non-technical audiences.
• Contribute insight and analysis to customer reviews, roadmap discussions, and delivery conversations.

Product, Technology & Industry Understanding

• Develop a strong understanding of EDW’s software, including how it functions, integrates, and processes data.
• Work closely with Product Engineering to understand system behaviour, constraints, and design decisions within an Agile delivery environment.
• Apply knowledge of the energy industry and regulatory context to inform analysis and solution design.

Continuous Improvement

• Identify opportunities to improve how customers use EDW systems and how solutions are delivered.
• Proactively surface customer feedback, risks, and insights to internal teams to drive better outcomes.
• Act as a role model for effective BA practices and contribute to internal knowledge sharing and capability development.

About You

Essential Experience & Skills

• Proven experience as a Business Analyst working on software delivery in a vendor or internal IT environment.
• Strong grounding in core BA techniques and methodologies (e.g. requirements elicitation, process modelling, user stories, acceptance criteria).
• Clear experience producing artefacts such as user stories, acceptance criteria, BPMN or equivalent process models.
• Experience working within an Agile delivery model, collaborating with cross-functional delivery teams.
• Ability to add value immediately through transferable BA skills, even while learning new domains or products.

Technical & Analytical Capability

• Strong technical aptitude, with the ability to understand not just what a system does, but how it does it.
• Comfortable working with technical teams to understand system architecture, data flows, integrations, and constraints.
• Able to analyse system behaviour, identify impacts of change, and ask the right technical questions.
• Confident working with data, business rules, and non-functional requirements.

Communication & Collaboration

• Excellent written and verbal communication skills, including the ability to produce clear, client-facing documentation.
• Comfortable engaging directly with customers, demonstrating confidence, clarity, and professionalism in customer-facing discussions.
• Able to represent customer needs internally and advocate for solutions that genuinely meet customer requirements.
• Analytical, structured, and able to explain complex concepts simply and clearly.

Desirable

Knowledge of the UK energy industry, market processes, or regulatory landscape.

To be considered for this role, you must have eligibility to work in the UK without sponsorship.

To apply please submit your CV and cover letter here. No agencies please.

At a glance