The Role

It’s an exciting time to join our Digital Enablement team, as we work to consolidate the systems, processes and data for our digital needs. You will deliver timely, high-quality support to our clients and colleagues across Europe. You will also support the successful running of digital deliveries, either virtual or face-to-face, managing the technology used in our workshops. This means, when consultants are facilitating, you will support them by managing the platforms’ functionality to ensure smooth execution.

You will become proficient in BTS digital products and platforms and use this knowledge to support and guide others. You will need to be confident in managing technology, good at troubleshooting and display an aura of calmness when solving issues. We will train and support you in becoming proficient in all platforms, and an expert in some.

There is also an aspect of advising the consulting team on the best method of deploying our digital solutions based on their need, so you will need to manage internal stakeholders as well as external stakeholders. There is also opportunity for some travelling to support face-to-face workshops.

Can do, willingness to learn, and a digitally oriented mindset are key. You will be part of both our small and nimble digital enablement team, and our welcoming and diverse operations function. A fun team dynamic and attitude to work is part of what keeps us at our best and delivering the highest service and results to our clients.

Hours are generally between 9.00am to 5.30pm (UK) Monday to Friday, but some flexibility is required due to global projects and travel when supporting face to face sessions.

Responsibilities

Who we are looking for:

• An individual with customer service experience looking for their first role in Digital projects and deployment
• Able to demonstrate excellent customer service at all times
• Independent, a quick learner and comfortable taking on responsibility and testing new solutions and systems
• Digitally savvy, un-phased by learning new systems and keeping up with a fast pace of incremental improvements and releases
• Organised, analytical and capable of working on multiple projects simultaneously, with exceptional attention to detail
• Highly pro-active; always a step ahead and on top of tasks at hand whilst keeping an eye on the long-term goals of a project
• Logical, methodical and process-oriented, and able to describe processes in an step by step, accessible way to others
• Strong communication, able to relay instructions and decisions clearly both verbally and in writing
• A flexible attitude, un-phased by unexpected change and ambiguity
• Experience in using Microsoft Office Suite is required (Outlook, Excel, Word & PowerPoint.)
• Experience using virtual meeting platforms (such as Zoom or Microsoft Teams)
• A professional individual with a good sense of fun