However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role,……
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and……
Ability to understand and respond to needs of customers in a helpful and friendly manner. Subsidised sports membership, reduced tuition fees on degree……
Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language. 25 days Annual Leave, rising to 30 with length of service……
Provision of first line IT support to the all users of the company network (includes internal and external customers). VIP support to senior company executives.…
You will be responsible for the management of open calls and queues to resolve as many calls as possible within SLA and will be required to escalate service……
Able to communicate with customers, internal and external, through written medium and on the telephone in a professional manner relaying technical detail in a……
TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression,……
Help customers to resolve incidents and complete requests immediately where possible. Accurately identify and analyse service requests and incidents related to……
The post offers a competitive salary with an excellent annual leave allowance and pension scheme, and access to several staff benefits including NUS membership.…
Help customers to resolve incidents and complete requests immediately where possible. This involves diagnosing and resolving IT issues, answering inquiries, and……
Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products by testing, maintaining,……
You will work as a key member of a small team to ensure that a high level of customer service and support is maintained to all internal and external customers.…
We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. Posting Date: 7 Dec 2023.…
Excellent telephone manner and good interpersonal skills. Being 3 star accredited with the ServiceDesk Institute. Maintains a high level of customer service;…
Emergency Services retail and leisure discounts. You will need the necessary experience and temperament to work within a small team in a busy customer-focused……
Experience of understanding customers, managing incidents and meeting business expectations. Knowledge, experience or a qualification in the ITIL Framework.…
Analyse and resolve technical problems and give users advice and guidance Remote install software, observing license policy and availability Record problems and……
We offer a range of excellent benefits including British Computer Society membership, a pension scheme, up to 33 days annual leave (exclusive of bank holidays),……
Provide training and knowledge articles to EQUANS IT customers to target high volume non-complex tasks to reduce contact volumes and lower our cost to serve.…
Taking calls, remote support via LogMeIn, dealing with non-technical customers and executives. Chasing suppliers, colleagues, our customers and updating tickets……
To be a first point of contact for internal and external customers for all IT related incidents, acting as a liaison between customers and other IT teams whilst……
Keeping customers apprised and updated. Responding to incoming incidents and requests at first point of contact reported via all mediums. A keen interest in IT.…