Service desk analyst manager Jobs

The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone,……

Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating……

Drives customers satisfaction, customer contact and revenue generating targets. Supporting Cirrus’ customers and partners through the triage, analysis and……

Office 365 experience, including user and resource administration, Active Directory, SharePoint site administration, Teams/Planner setup.…

The key role of a Service Desk Analyst is to provide first line support and offer problem resolution to internal customers, assisting them with hardware and……

We offer highly competitive salaries with an excellent benefits package including contributory Pension, Private Health Care, the ability to buy and sell……

You will also provide 1st and 2nd line support and administration including troubleshooting of IT related problems from software to hardware, such as mobile……

Communication: keeping customers informed of progress and advising on workarounds Manage day-to-day relationships and request fulfilment with the users of the……

You will have a genuine desire to support customers and provide 1st and 2nd line support to users, whilst being able to navigate between technical language and……

Develop an in-depth knowledge of NHS datasets, processes and analytical techniques used to update our system and deliver value to our customers.…

The successful candidate must be able to resolve technical problems and answers queries by telephone in support of internal and/or external customer computer……

Many retail discounts on – travel and leisure, health, and wellbeing, eating out, shopping and lifestyle. You will also be asked to assist in the building and……

A proven track record of being proactive, driving initiatives and taking personal ownership of client challenges and opportunities.…

Anthem is committed to safeguarding and promoting the welfare of children and young people. Fosters positive relationships with children and adults.…

Answering incoming service requests via telephone calls, emails, client ticketing platform. Improving and growing the relationships with customers by managing……

They will be expected to devise, operate and manage within SLA standards expected by customers for the first line Service Desk function and ensure that national……

Attend conference calls & face to face meetings with suppliers and customers. Logging the receipt of new comms orders from customers.…

Provide primary interface with customers via telephone, video conferencing and email, logging all Incidents, Service Requests and Changes in the CSC Service……

Customer facing; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous.…

Developing team leads to define and deliver service offerings so their staff deliver seamlessly to their customers. Work for extended time at keyboard/terminal.…

You will deal with all ad-hoc queries that arise daily and will assist with the client opening / onboarding process. AML and KYC: 2 years (required).…

You will be key to supporting our customer base primarily focused on inbound activities such as taking customer phone calls and managing our mailbox.…

Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular emails / phone calls.…

The team is responsible for supporting almost 4000 internal and external customers. We are looking for an experienced, energetic, professional and focused……

This means that everyone does some working from home/remote working and also spends some time in their local office. Joined-up data across departments.…

Serving as the first point of contact for customers seeking technical assistance, you’ll provide first line support through taking calls and handling incidents……

The ability to understand our customers & what is important to them, communicating technical instructions in a non-technical way.…

Moreover, as this is a hands-on role you will be expected to offer technical advice and support in relation to the Concerto product, whilst logging incidents……

Strong communication skills must clearly communicate technical issues with customers and management. 3+ years of Information Technology experience in the area……

A proven track record of being proactive, driving initiatives and taking personal ownership of client challenges and opportunities.…