British Airways Heathrow Office | Glassdoor.co.uk

British Airways Heathrow, England

3.0
StarStarStarStarStar
Rating TrendsRating Trends

Employees rate Heathrow 4.8% lower than the overall average

British Airways Heathrow, England Reviews

  • "Great place to work, great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Heathrow, England
    Former Employee - Customer Service Representative in Heathrow, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways part-time (More than a year)

    Pros

    Location, Atmosphere, Colleagues are friendly

    Cons

    Management can come across rude due to constant changes in the workplace

See All Reviews

British Airways Heathrow, England Photos

British Airways photo of: BA 77W

British Airways Heathrow, England Jobs

British Airways Heathrow, England Salaries

Salaries in £ (GBP)
Average
Min
Max
£15,546 per year
£12k
£26k
£15,546 per year
£12k
£26k
£15,251 per year
£13k
£22k
£15,251 per year
£13k
£22k
£30,144 per year
£29k
£32k
£30,144 per year
£29k
£32k

British Airways Heathrow, England Interviews

Experience

Experience
68%
11%
21%

Getting an Interview

Getting an Interview
94%
2%
2%
1
1

Difficulty

3.3
Average

Difficulty

Hard
Average
Easy
  1. Helpful (8)  

    Cabin Crew Interview

    Anonymous Employee in Heathrow, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at British Airways (Heathrow, England) in March 2017.

    Interview

    I arrived at the interview at 7am for it to begin at 7:30 however we were taken in to 'register' then and provide all our documents and fill out a form stating any tattoos/piercings. We were then taken a few at a time into a little room where they check your height and do some checks that you can reach the overhead locker and reach the handle of the door whist bent down (you will need to squat a little when you do this so wear something with some stretch in it) we then had to sit in a seat and adapt the brace position to show we were the right height/weight to fit easily.

    We had a small presentation about BA and the job, saw a typical roster and were spoken to about training, salary and annual leave.

    After this we were split into groups of 5/6, I had my individual assessment first where I had to first of all read a laminate card with some information on out loud. Beforehand I was given 2 minutes to familiarise myself with it all, you then read it aloud after which you put the card down and the 'examiner' pretended to be an angry customer and I had to use what I had just read out to help diffuse the situation. After this was our group task, we had £10,000 to buy aircraft supplies in Dubai for a flight back to the UK as the supplier couldn't make it to the plane in time. When doing this make sure you interact with everyone and encourage others to speak but don't be too overpowering they are looking for good teamwork! Think to cater for all allergies, ethnicities and cultures etc...

    We were then left for about 20 minutes and then split into two groups, one gets sent home immediately and the other pass through to interview (you are told in two separate rooms, those who go home you don't see again).

    I passed for an interview and it was then just a case of 2:1 interview lasting about 20 minutes but it feels like only 2! I was told to wait 3-10 days and I interviewed on a Friday and found out on Tuesday I was successful.

    Interview Questions

    • Why BA
      Tell us a time when you broke the rules
      Why would people chose BA over a competitor
      Tell us a time you delivered excellent customer service
      Tell us a time you turned a bad customer service experience into a good one
      What can BA offer above other airlines
      What can you bring to BA as cabin crew   Answer Question

    Negotiation

    You have 24 hours to respond to the email saying you are successful, from here it is a lengthy referencing process with background history, credit/criminal record checks along with a medical and you need to be able to get a US Visa.

See All Interviews