British Airways Manchester Office | Glassdoor

British Airways Manchester, England

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British Airways Manchester, England Reviews

  • "Overall great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Manchester, England
    Former Employee - Flight Attendant in Manchester, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at British Airways part-time

    Pros

    Bidding system and networks and leave

    Cons

    Management always trying to cut back on crewing

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British Airways Manchester, England Salaries

Salaries in £ (GBP)
Average
Min
Max
£18,204 per year
£17k
£19k
£18,204 per year
£17k
£19k
£17,416 per year
£17k
£18k
£17,416 per year
£17k
£18k
£18,919 per year
£18k
£20k
£18,919 per year
£18k
£20k

British Airways Manchester, England Interviews

Experience

Experience
62%
38%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Contact Agent Interview

    Anonymous Employee in Manchester, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at British Airways (Manchester, England) in October 2019.

    Interview

    Such a positive experience. Very welcoming environment, super friendly staff which make the interview a lot less nervous. I could tell they value their employees a lot seeing how much training there was and they way they spoke to their employees and the candidates for the interview. The interview process was half a half group actives and individual. For the group actives we'd have to work on a situation and we'd have to work together to think of a solution. Then for the individual section we did a test of working out holiday prices and writing emails to customers, then we'd have a fake customer call with one of the employees then finally we had a speed dating interview process individually for 4 minutes.

    Interview Questions

    • When have you had an angry customer and how did you solve the situation?   Answer Question
    • What experience do you have?   Answer Question
    • How would you keep an angry customer calm even if you couldn't meet their needs?   Answer Question
    • Why do you want to work for British Airways?   Answer Question
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