Highmark Health Erie, PA
3.4
★★★★★
Recommend to a Friend
Approve of CEO
David L. Holmberg
3 Ratings
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Highmark Health Erie, PA Reviews
★★★★★
"Reasonable Pay"
20 Jul 2023 - Customer Service Representative in Erie, PA
Recommends
Positive Outlook
Approves of CEO
Pros
Good benefits and 401K options. Full-time. Work from Anywhere options.Cons
The new customer service desktop application is not user-friendly and is in beta phase.Advice to Management
Request more feedback from the representatives who are transitioning to the new software and wait to fully transition after these freezing issues are resolved.Highmark Health Erie, PA Interviews
Experience
Positive100%
Getting an Interview
Applied online67%
Employee Referral33%
Difficulty
2.7
AverageHardAverageEasy
Customer Service Representative Interview
Anonymous Employee in Erie, PAAccepted OfferPositive ExperienceAverage InterviewApplicationI applied through an employee referral The process took 2 weeks. I interviewed at Highmark Health (Erie, PA) in Oct 2021
Interview
Contacted by recruiter. Answered background questions and was told about duties. Participates in online aptitude test. Interviewed with department manager. Was asked challenging questions. Very happy with interview and outcome. Beginning new career.InterviewHow I would handle certain situations.
1 Answers
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