- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Employees rate San Francisco 13.6% higher than the overall average
I have been working at Glassdoor full-time (More than a year)
I love being on the CS team at Glassdoor. We've been through a lot of changes in the last 12-14 months, but it finally feels like we're getting into a groove. Our fearless leader has worked hard to make CS a great place to work throughout the company. He sets clear goals and executes. End of story.
The partnership with Sales in particular has drastically improved in the past few months. It truly feels like we're on one team now and we feel more love and respect from our counterparts there.
Reporting for our KPIs is very behind. Leadership knows this and is working on it, but it still feels like the bar is set without giving us the tools & reporting to get there. Hard to feel like you're set up for success this way.
Advice to Management
Invest more resources in the CS Operations Team so we can deliver against deadlines.
I applied online. The process took 1 day. I interviewed at Glassdoor (San Francisco, CA (US)) in January 2016.
The recruiter wrote me saying they liked my resume and the Engineering Manager would call to interview me on the phone. When I spoke with the engineering manager, I felt like he had already made up his mind before talking to me on the phone. He was abrupt and seemed like he didn't have time for the interview. When I asked him what he would most value from the person he was hiring, he responded he wanted someone who "would work like a machine". Ok....