- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at IHG Hotels and Resorts full-time (More than a year)
The hotel travel discount benefits as usual while working for a hotel company.
Depending on the franchise, advancing and being promoted if lucky.
The PMS system and how it is configured. Yes, this is not just an IHG issue but OPERA is horrible! #1 using a mouse for your entire shift hurts your wrist over time and good luck with OJI
#2 the way IHG wants to configure OPERA to work makes the job worse! How many steps to do just one thing?
#3 the new security enhancements are not better but worse. VERY worse! Yes credit cards are security and sensitive information. We as employees are restricted from using or viewing CC #'s when dealing with guests. From swiping credit cards to entering them in manually for credit card authorization forms, this is so frustrating now.
#4 the pay at some hotels is lower than a bad joke!
Advice to Management
Wake up! What are you doing? Do you even think about the processes that you are implementing?!
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