- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Whilst at university the shifts you receive are very flexible and fit around your studies.
You gain a tonne of confidence through dealing with guests from all backgrounds and through dealing with their complaints (if any).
Majority of people who work there are around the age group of (16-25) so great for social side for young people. Also everyone is really friendly and nice.
The managers are great (not so much on Food and beverage but on Rides they are great:I spent 3 years at food and i'm now part of the Rides & Attractions team...
If you work for Rides you get to ride the rides at times. Either for testing in the morning before guests. Or sometimes they have staff ride times at the end of the shift.
Staff socials are great!
So many staff benefits with Merlin products (free entry to all attractions for you and up to 19 friends) and other things too (i.e: up to 50% off cinemas, discounts with Virgin active, discounts with flights, discounts on Apple products, discounts on Fiat cars...and so much more!!!)
I could go on the list is endless! For a uni student i really couldn't ask for anything more in a part time job!
Sometimes the guests are rude as hell! but you get rude customers with any customer service role so it's not that big of a deal.
If you don't drive you have to get the Thorpe Park bus with guests and wait in the queue...But just get a car and bingo problem solved...So there aren't too many negative aspects...Unless you work in Food and Beverage...Then it can be pretty rough at times.
Advice to Management
Food and Beverage managers: Make sure all your employees get breaks please. I once came in on an 8:45am start and didn't get a break for my entire shift (I finished at 5 because of short staffing). I couldn't even get a toilet break because i was in a food unit alone and the phone lines were down...Granted this was two years ago so hopefully you've improved...
To Rides management...nothing...You guys are the best!!!
I applied online. I interviewed at Merlin Entertainments (Chertsey, England) in February 2017.
The process was extremely easy as only basic questions were asked .
No CV was required.
They also conduced a hazards test and basic mathematical test.
There was a group exercise and a one on one interview.