Monzo Bank London Office | Glassdoor

Monzo Bank London, England

Monzo Bank London, England Reviews

  • "An amazing experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Monzo Bank part-time (Less than a year)

    Pros

    A great environment, very exciting working for one of the greatest fintech company

    Cons

    You cannot remember everyone's name ahaha

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Monzo Bank London, England Photos

Monzo Bank photo of: Our Reception 💌
Monzo Bank photo of: The Event Space 🎤
Monzo Bank photo of: The Kitchen 🍌
Monzo Bank photo of: The Library (Silent space) 📕
Monzo Bank photo of: The Lindy Bishop Gallery 🏓
Monzo Bank photo of: Some of our security engineers having a meeting

Monzo Bank London, England Jobs

Monzo Bank London, England Salaries

Salaries in £ (GBP)
Average
Min
Max
£25,717 per year
£20k
£33k
£25,717 per year
£20k
£33k
£72,152 per year
£50k
£86k
£72,152 per year
£50k
£86k
£72,310 per year
£52k
£91k
£72,310 per year
£52k
£91k

Monzo Bank London, England Interviews

Experience

Experience
46%
10%
44%

Getting an Interview

Getting an Interview
85%
8%
3%
2
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Operations Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Monzo Bank (London, England) in August 2021.

    Interview

    I was quickly invited to two video interviews over google meet as well as a briefing call half an hour before the interviews started.

    The briefing was held by a current Customer Operations member ("COp" for short) who gave us an overview of Monzo and how the COp team worked, including shift patterns. They also gave us tips for the following interviews.

    The first interview was with a hiring member who wanted to get to know me, why I was applying for Monzo and a few competency-based questions such as "Tell me a time you went above and beyond for a customer"

    The second interview was with a COp team leader who went through my answers on the Application form (There are some lengthy customer scenarios they want you to answer). This was mainly talking through my thought process and occasionally throwing in a bit of a curveball in a scenario to see how you think on the spot.

    Everyone I spoke to during the process was welcoming and very pleasant to talk to and they made you feel like you were already part of the team during the process.

    I was offered the job, however, the pay was lower than I had hoped for my experience so I declined. Monzo does not appear to be open to negotiating salary as they want to bring everyone in on a fair and even ground that is fair enough. This is important to keep in mind if you are applying for a role that has stated a salary that is lower than what you would like to be paid.

    Overall, a great process. Very fast, informal and friendly. Great work, Monzo!

    Interview Questions

    • Tell me a time you went above and beyond for a customer.   Answer Question
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