- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
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I have been working at Optical Express full-time (More than 3 years)
I have been working in the York store for 3 and half years now, nearly 4. I can truly say the team is like family to me. We’re all friends and are close. As we get new members on, we became a bigger family. We all get along amazingly.
Through my time here, we’ve had several managers. My first day working here was also the last day of the first Manager of OE at the York store that I worked with. I’ve seen them come and I’ve seen them go, but I can honestly say that our current manager, Mark, is the best manager we’ve had. He’s very friendly, very caring, and genuinely sees the best in you. He would bend over backwards to help your career progression and to help other stores in the region. He literally would sacrifice sleep and days off to go out of his way to any other stores that are in need, travelling stupid distances, to secure the effective run of the stores. He’s more than a manager, he’s your friend and the wall that keeps all the stores up. I can’t imagine OE without him.
Working here, the rota can be flexible to suit your needs as long as everyone agrees to swap around shifts, if it’s not detrimental to the effectiveness of how the day would run. Most the time, you get you’re days off and holidays that you want.
The store is situated right in the heart of the city centre, facing the main square, so you get to see the world go by and natural lighting, without feeling like you’re in a dungeon. There’s always events on in the york city centre which is entertaining, as well as food markets which you can just pop out to on your break and have something different everyday to eat within seconds.
After working a certain period of time, you also get free laser eye surgery, which is a bonus if you want to go down that route.
You’re also paid commission for each dispense as well.
Once you get the hang of the work and learn the ins and outs, you get to know your patients and actually enjoy helping people, which is something I never felt in my previous jobs. This is a clinical job. It is more focused on healthcare than retail, which in itself is rewarding. I can’t imagine going back into retail or bar work now.
A career in health care is a step in the right direction.
At the moment, due to shortages in other stores, we are strethching out thin to help them as mark wants us to do our best to aid all the other stores in the region. This sometimes leads to some minor difficulties as we become low on staff but it’s still manageable.
There’s been some changes in the company which is still being implemented, so there’s pros and cons that have yet to resurface besides some minor teething issues.
Advice to Management
We should be eligible to have free glasses a year with a logical spending limit.
Listen more to concerns and suggestions from in store management and take action with them with a more immediate. I know it’s quite an impossible task when the company runs many stores around the nation but I believe if you take on board suggestions from in store managers rather than looking at statistics, improvements could be made more effectively.
Seek more advis from mark, our store manager. He’s genuinely the best thing this company has gained since I’ve started working here.
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