- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at Sky full-time (More than 8 years)
Awesome benefits , Great Rewards, Holidays, Entitlements
None, I can’t think of any cons. I have worked here for a very long time and still very happy
Advice to Management
Keep up the good job
I applied online. The process took 3 weeks. I interviewed at Sky (Livingston, Scotland) in February 2020.
I applied online and later on got invited to apply for a Customer Sales Advisor role in Livingston, Scotland. I completed a few initial questions/scenarios and had to go through a video interview which I passed. I got invited to an Experience Day 10 days later. When I arrived I saw the other 8 people who were with me that day and sensed a very bad vibe. I kept introducing myself to them and I was trying very hard to break the ice. For those who do not know me, I am bubbly and very friendly. I am Italian and that is how we are. We later got called into a bigger room where we sat down and got introtuced to 3 women from the Recruitment Team and Paul, who could have been our manager. Firstly, we were asked to choose 3 qualities from a very long list, put down the reasons why we picked those words and explain ouserlves in a group of 3 in front of one of the women who were recruiting us. I went for knowledge, positive attitude and try your best to help the customer. You do need knowledge of your Company's products and services to make sure that you know how to sell them to the client, you need a very enthusiastic and empathic attitude because that positivity of yours will remove the stress off that call and let the client have a good opinion of your company and last but not least, you do the best you can do to make the client feel understood, heard and served. Once I said that, I noticed the other applicants changing what they wrote down and started agreeing with me which made the group exercise last 4 minutes and the recruiter kept asking if we were sure of what we said. Then they asked us to put down our stengths on paper and they also gave us a questionnaire with things like:"I thrive to push people to do otherwise" and other more "acceptable" statements and you could decide whether that is very much, a bit or not very much like you. Once we did that, they started calling people individually to discuss that with the interviewers while the others were finishing up some scenarios where you choose appropriate packages for different customers, you get a booklet so it is very easy to do. While I was doing this group activity with the others, I heard one of the oldest recruiter shouting "SABRINA, SABRIIIINA". My name is Serena and there were 7 girls there, so I thought to myself that it could not be me and maybe one of the other ladies was called Sabrina. At some point this woman shouted while looking at me:"I am talking to you, you had 7 minutes for your interview. You now have 5". I kindly replied with a big smile saying that my name is Serena and that is why I was not replying. At this point I realized that I was not holding the right paperwork that I was asked to give her, so I ran off and apologised. She kept rolling her eyes at me, but I kept smiling at her. She started off by asking why did I say that I would not push people to do otherwise and I just said that it is not in my nature to push people to do something that they are not too keen on doing, unless it would be more of an advantage for them. She interrupted me and asked me if I like selling and I started talking about my experience working for Ryanair where sales play a big role and that is when I thought I was good at it. And again, she interrupted saying:"When exactly did I ask you to talk about your past experience?"I was only trying to use the STAR method, felt like everything was saying was wrong no matter how right it could have been. She also asked me what I knew about Sky and I said that when I was younger my family could not afford Sky, so I only got sky few years ago.. but I knew that it was founded 25 years ago, that they do not use plastic in their packagings and buildings and that by 2030 they will be carbon free. By saying that, I just received the filthiest look and the biggest eye roll. She later sent me back to my seat, before that she asked me where was I from which made me think a lot.I noticed as well that one of the other recuiters really liked me, she started making conversation with me and asked me in front of the rest of the group where was I from, if I liked Scotland and she kept laughing at my jokes. I did my last bit of the interview with her and I felt like I smashed it. In fact, when I finished she winked and smiled. Left that room thanking everyone for their time, thinking that despite that woman I did very well. The rest of the applicants thought the same, they kept saying that they were sure I got the job. I asked them if that woman was a bit hard to please to them as well and they all said she was lovely to them. I usually hate people who play the card of the foreigner, but that genuinely made me feel like I was not wanted there.To my biggest surprise, I received the email the day after saying that I was UNSUCCESSFUL and that they could not offer me a specific feedback. Well, at this stage I still cannot decide if it was an unfair recruitment process or just a sour grape? Either way, very disappointed.