- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
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I have been working at Swinton Insurance full-time (Less than a year)
high wage for the job in question (i was on £22k which was good)
made a lot of friends there
applied for the role as it was Sold as a customer advisor job ended up doing quoting new business sales job with little customer service and with the new ownership the high sales made me leave.
Quality Assurance is there to catch you out rather than to help you nit picking on calls if you dont explain things like a robot.
Management was stuck up and doesn't help staff and was disrespected me in a staff meeting after having time off work with depression.
Unrealistic KPIs said that a home quote should be less than 15 mins when realistically it needs to be 25 mins
Sales targets not paid monthly so no matter how many sales you make you wont make any thing for at least a year.
Shifts all over the place was told 1 in two weekends and one week of lates and ended up at least working at least 3 weekends a month plus 2 weeks of lates on average.
Advice to Management
don't miss sell the job its not fair for people to apply for a job and only realize its a sales job once they start training.
fix the shifts at least make them consistent.
Support staff mentally ( a member of staff had a panic attack and left as he was intimidated by a manager)
Fix the shift patterns (have a team that work late shifts, have part time staff on weekends.
Set realistic commission structures for sales staff.
Get the QA dept to write a script of what they expect on a call to be compliant (maybe get a manager to discuss to prospective staff in training so they know) so we no what we need to say on a call from day 1.
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I applied online. The process took a week. I interviewed at Swinton Insurance (Salford, North West England, England) in November 2018.
The interview was a joke, to put it lightly. It lasted approximately 20 minutes in which time the interviewers asked no technical questions whatsoever and explained nothing about the role or the company. They asked some vague questions about my background and not much else. The interviewers appeared to be incompetent at my best guess, and their own company knowledge was severely lacking. I have to say the interview was very easy even though I didn't get an offer, although it was very strange too.