TSB Bank Swansea Office | Glassdoor

TSB Bank Swansea, Wales

TSB Bank Swansea, Wales Reviews

  • Helpful (1)

    "Good Place, Good People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Adviser in Swansea, Wales
    Former Employee - Customer Adviser in Swansea, Wales
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at TSB Bank part-time (More than a year)

    Pros

    Very attractive pay starting as a customer adviser
    Bonuses
    Good holiday scheme
    Good benefits
    Friendly and helpful co workers
    Good camraderie

    Cons

    Constantly shifting goalposts when it comes to sorting out issues
    Customer aggression due to employee and bank incompetence
    Unsociable working hours
    Not much opportunity to progress career
    Management can occasionally be unwilling to help

    Advice to Management

    Find a way to do things and stick to it - nobody's more angry than the people having to deal with angry customers because of some silly change you've made as a bank. Come down harder on employees that incorrectly deal with a problem customer because it's not fair for other people to clean up someone's mess.
    Find a way to help people progress in their career.

    Other than that, TSB was an awesome place to work. I was in a great team and we helped each other a lot.

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TSB Bank Swansea, Wales Jobs

TSB Bank Swansea, Wales Salaries

Salaries in £ (GBP)
Average
Min
Max
1 employee salary or estimate
About £9 - £11
£9
£11
About £9 - £11
£9
£11
1 employee salary or estimate
About £35k - £42k
£35k
£42k
About £35k - £42k
£35k
£42k
1 employee salary or estimate
About £17k - £19k
£17k
£19k
About £17k - £19k
£17k
£19k

TSB Bank Swansea, Wales Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

1.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Telephone Banking Advisor Interview

    Anonymous Employee in Swansea, Wales
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at TSB Bank (Swansea, Wales) in September 2016.

    Interview

    Applied for TSB online. 2 days later I had a call informing me that they would like to have a quick telephone interview, I was successful and interviewed face to face 2 days later. The face to face interview consisted of competency based questions and a role playing exercise of being on the phone to a customer answering a query. They phoned me 4 days later to inform me that I had been successful and to inform me of my start date. Amazing interview process, the girls I interviewed with were so laid back and hilarious, we spent most of the interview crying laughing. Best interview I've ever been to.

    Interview Questions

    • Can you think of a time where you have recieved feedback, what was it, did you act on the feedback and how did it make you feel?   Answer Question
    • Why do you want to work for TSB?   Answer Question
    • Can you tell us what our values are, and what do you know about the company?   Answer Question
    • Can you think of a time you have had to abide by policy, what did you do? What would you do if there was a change in policy?   Answer Question
See All Interviews