Mission: Our mission is to provide peace of mind and savings to our Members. We are a not for profit organization. If you want to make a difference, check us out to learn more.
I have been working at AAA Club Alliance part-time (More than 3 years)
Constant available overtime
Free premier membership
very easy job to learn and the main applications are modern and easyto use
Constant high call volume
Agents basically fight to just make sure there isn't a long hold time for members
difficult metrics to excel especially if you wear more than one hat.
decent pay but be could be more. especially with growing responsibility
on top of dealing with anxious and stressed members the alliance club covers 11 states and 7 of the top 50 major cities, such as Philly, Baltimore, Indianapolis, D.C., Oklahoma city etc, so you'll be talking with members the whole day. slow days are rare.
Advice to Management
Every desk needs two screens. some dont
constant update and list of phone numbers and networks for agents
strengthen GPS location. sometimes it's James bond accurate other times it's in the wrong state.
keep employees upbeat happy so they can make the members happy
I applied through a recruiter. I interviewed at AAA Club Alliance (West Chester, PA (US)) in December 2016.
I contacted their recruiter after receiving an e-mail from them. They responded and set up an interview for me. It was a convenient time for me to interview. The recruiter was helpful.
Earlier this year, the AAA team participated in the Mannequin challenge. Check it out.
Batman, Delaware governor want to stop teens from using cell phones while driving. http://glassdoor.com/slink.htm?key=vI34a