Alton Towers Resort Overview

  • Alton Towers, United Kingdom
  • 1001 to 5000 Employees
  • 1980
  • Company - Public (MERL)
  • Museums, Zoos & Amusement Park
  • $5 to $10 million (USD)

CompetitorsDisney Parks, Universal Studios
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Alton Towers Resort is the UK’s leading short break resort, offering as it does an unrivalled selection of theme parks and attractions for the whole family to enjoy together. The origins of the Towers themselves date back to the 8th century, although the theme park and hotels ...

Alton Towers Resort Reviews

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Approve of CEO
Nick Varney
Nick Varney
57 Ratings
Current Employee


Jul 30, 2021 - SPA Team Lead in Alton Towers, England, England
Positive Outlook
Approves of CEO


Free entry to themepark
Spa treatments


There is no cons working here
See All 154 Reviews

Diversity & Inclusion at Alton Towers Resort

(23 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Alton Towers Resort Reviews and are not edited or altered.

Does there seem to be diversity at Alton Towers Resort?

...Us and them feel between staff and management, gossip and bullying a big thing at the resort...Read More

Alton Towers Resort Photos

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Alton Towers Resort Interviews

Getting an Interview
Applied online86%
Employee Referral7%
Campus Recruiting7%

  1. Retail Team Leader Interview

    Anonymous Employee in United Kingdom
    Declined Offer
    Negative Experience
    Average Interview

    I applied online. The process took 2 months. I interviewed at Alton Towers Resort (United Kingdom) in Mar 2021


    I applied to Alton Towers Resort via the Merlin Entertainment Careers Portal. Two days after applying I received a response inviting me for a face-to-face interview during the next week. The email required logging on the portal and confirming a time for the interview, which was smooth and simple to complete.

    On the day of the interview, I travelled up to the Alton Towers Resort, only for the gate security to be surprised at my presence. They asked for the name of the person I was due to have the interview with; however, the email had come from a general HR account and did not have a specific name who I would be meeting. After making a phone call, I was informed by security that all interviews had been cancelled and they apologised that I had not received an email regarding this. At this time, as shown to security, the online careers portal still showed the interview as taking place on that day.

    Reaching out through email regarding the cancellation I received no response, and all information regarding contacting Alton Towers about their careers/application process reverted back to the same application system. I attempted to reach out to their HR department via LinkedIn, also to no response. At this point I was very disappointed, and had given the application up as having been ghosted by the company.

    More than one month later I received an email from the Retail Manager with an invite for a Skype interview to take place three weeks later. There was no mention of, or apology for, the previous cancelled interview. However, I confirmed that I would still be interested to interview. On the day, the skype link provided did not work and I dialled into the call using the back-up telephone number provided. The interviewer was clearly disappointed by this, as it was clarified a couple of time if I would be able to get my webcam working which was not possible due being on a phone call.

    The interview itself went relatively smoothly and was of average difficulty. The questions asked were reasonable for the role being applied for.

    After the interview it took only two days to receive a response. The email I received stated that they had gone with another candidate for the Retail Team Leader role; however, they offered a position as Retail Host instead. I quickly received multiple emails from different members of the HR department regarding contracts, uniform, parking permits, etc. After reviewing the contact for Retail Host, and making a few queries regarding the role, I chose to decline the position due to not aligning with my current goals.

    How would your last team describe you?

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See All 14 interviews

Alton Towers Resort Awards & Accolades

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Alton Towers Resort FAQ

(30 Questions)

All answers shown come directly from Alton Towers Resort Reviews and are not edited or altered.

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Does Alton Towers Resort offer an employee assistance or workplace counselling program?

...Good employee benefits....

November 12, 2019

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