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American Eagle Outfitters Overview

Work Here? Start responding to reviews
www.ae.com
Pittsburgh, PA (US)
10000+ employees
1977
Company - Public (AEO)
Retail
£2 to £5 billion (GBP) per year
Unknown
AMERICAN EAGLE OUTFITTERS INC. is built on more than 38 years of customer focus, dedication and innovation. The company was founded with one store, in Novi, Michigan, in 1977. Today, we have more than 1,000 stores and 40,000 associates worldwide. With corporate offices across ... Read more

American Eagle Outfitters Reviews

3.6
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American Eagle Outfitters Interim CEO Jay Schottenstein
Jay Schottenstein
560 Ratings
  • "working at american eagle outfitters"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Eagle Outfitters part-time

    Pros

    great discounts for staff!
    fun competitions that help you earn vouchers etc.
    encouraging, sometimes praised when doing well
    some managers very approachable and friendly making for good relationships.
    paid for every minute you work not just from the start to end of your shift time, some companies dont pay you for the minutes that overrun.
    good fun music playlists and good relationships with coworkers, fun environment

    Cons

    you can often book days off weeks in advance and still get scheduled for it then have to chase up managers to get your shift switched. this is extra bad when the rota only comes out a couple of days before the start of the week.
    some managers come across quite petty and rude and make you feel small. i have seen other coworkers treated badly
    forced to approach customers all the time and told off for not doing it when you can clearly see the customer wants to be left to look alone.

    Advice to Management

    sort out the scheduling as it should be your job when making the rota to take into account booked days off etc. and release it earlier.

    the american customer service style of approaching everybody may work for some but a lot of english customers are different and its their worst nightmare to keep being approached so allow staff to make judgements based on customers reactions as to whether to keep approaching them

See All 2,776 Reviews

American Eagle Outfitters Photos

American Eagle Outfitters photo of: Outside an American Eagle Outfitters store. (Photo attributed to flickr: Preston Kemp - licensed under CCL Attribution-ShareAlike 2.0)
American Eagle Outfitters photo of: American Eagle Outfitters
American Eagle Outfitters photo of: They are always providing snacks
American Eagle Outfitters photo of: entrance
American Eagle Outfitters photo of: New design
American Eagle Outfitters photo of: What a store looks like
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American Eagle Outfitters Interviews

Experience

Experience
72%
18%
9%

Getting an Interview

Getting an Interview
59%
25%
6%
3
2
2
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Associate Interview

    Anonymous Employee in Stratford, London, England
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at American Eagle Outfitters (Stratford, London, England) in May 2017.

    Interview

    I applied online through their website, and received a phone call a dew days later to go to an interview the next day. It was a group interview with an individual chat after about availability etc. There were around 12 of us in the interview. I then got a call later that day offering me the position.

    Interview Questions

    • Describe how you worked in a team   Answer Question
    • What do you think makes a good customer experience?   Answer Question
    • What are three things you think a sales associate should have? What are three qualities you think I'm looking for?   Answer Question
See All 920 Interviews

American Eagle Outfitters Awards & Accolades

  • Fortune 500, Fortune, 2015

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