There’s a place here for every kind of brilliant.
Everyone here is an innovator, or an innovator-to-be, no matter what your team or your role. So bring your passion, courage, and original thinking and get ready to share it, because every new product, service, or feature we invent is the result of people working together to make each others’ ideas stronger. Innovation at this level depends on people who represent the variety of the human experience and inspire us with their own fresh perspectives. Together, we’ll do amazing work that can make a difference in people’s lives. Including your own.
Saving someone’s day is a rewarding way to spend yours.
There are all kinds of ways to become part of Apple Support and Service, and each of them makes you part of the personal connection that strengthens the relationship people have with their Apple products. Every customer conversation we have or guidance we share — in person, online, or by phone, chat, or email — is another opportunity for us to enrich their experience. If you’d like to work from your own home, you could be our next Apple At Home Advisor. When people contact us for help, you’ll answer their questions as their friendly, human connection to Apple. We’ll train you to be the best, and you’ll get support from your team through video and chat tools.
Hardware: Impossible is our favorite starting point.
Our hardware engineers have created some tough acts to follow, and they continue to lead us to innovative breakthroughs. Because they’re driven not by what would be easy, but by what would be amazing.
Software: Turn the user experience into a human experience.
Apple engineers have always focused on one person when they build software — the person who will use it. Working with them, you’ll see why every Apple product and service feels intuitive and simple, and why every aspect of this group’s work is built around a respect for the customer’s needs.
Bring what you love to what you do.
Do you love music? Photography? Fitness? Games? Video? Whatever your passion, bring it. Because sharing what you love through Apple products sparks others to pursue their own passions. And that’s why we’re all here: to open up all kinds of potential for our customers — and you. As part of the Sales team, you’ll deliver great customer experiences, or you might work with the local business community, connecting entrepreneurs and professionals with the tools they need to build success. Or, working on the Support team, you could help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. If you have a talent for hands-on problem solving, you can address customers’ technical issues. If you’re ready to be an Apple leader, you’ll help build diverse, highly collaborative teams, using our culture of open, honest feedback to actively develop each team member’s talent and skills.
I have been working at Apple part-time (More than 5 years)
-Gives amazing training and skills that can be used for the rest of your life
-The people are wonderful and basically extended family
-Not much progression
-Get a lot of angry people speaking to you which can be quite off putting
Advice to Management
If you're going to be so quick to pull you in to the office for a chat regarding such small problems, you need to be able to pull people in the office to reward them for amazing work as that often goes unrecognised.
I applied online. I interviewed at Apple.
Applied through the proper online channels, submitted a CV and was later invited to a group interview. The group interview was after hours and as the other applicants were arriving, staff members would walk around the store and speak to us and generally be friendly. When the group interview begun there were 6 of us sat at a table with 3 staff members across from us, they would ask us questions about past retail experiences and we would take turns to answer them.