Working at Avios |
Notice concerning COVID-19
Avios has posted an update on their COVID-19 response. Please see Company Updates for the latest news.

Avios Overview

Heathrow, England
501 to 1000 employees
Company - Private
Unknown / Non-Applicable

Virgin Atlantic Airways

At Avios, we believe that time out is one of the most precious commodities we have. It has the power to enrich us, energise us and bring us closer to those we love. That’s why we believe in helping our customers to spend theirs in style. Whether that’s ... Read more

Avios Reviews

  • "Great company! Fab colleagues! And flexible working options!"

    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Department in Crawley, West Sussex, South East England, England
    Current Employee - Head of Department in Crawley, West Sussex, South East England, England
    Neutral Outlook
    Approves of CEO

    I have been working at Avios part-time


    Really great place to work! From my experience, employees are treated really well with respect - plus really good benefits, Avios rewards and thank you's. Everyone has been supported really well during the current pandemic - in terms of flexible working, having regular catch-ups and team quiz/socials/drinks via Teams.

    Really good comms especially during Covid pandemic - weekly floorplate with CEO and LT - great updates and really encouraged to ask Q's

    Great colleagues - everyone's really friendly, open to new ideas and being challenged! LT are very accessible and easy to talk to, so not a hierarchical company at all.

    Real focus on Diversity & Inclusion too which is really important to me and lots of others.

    And finally some great products and projects to work on with great Teams - so many opportunities!


    Some old systems which are gradually being updated.

    Head Office is split across 3 locations which can be challenging to meet people/set up meetings, although using Teams is great so it's getting easier.

    Still need more bit clarity on new vision for IAG Loyalty.

    Advice to Management

    Would be good to have an employee survey as haven't had one for few years - to hear recent views.

See All 138 Reviews

Avios Photos

Avios photo of: Love was in the air for our Contact Centre colleagues in Warrington as they shared the random acts of kindness their colleagues had shown, followed by chocolate treats.
Avios photo of: We were delighted to be the winners of the ‘Best Business Improvement Strategy’ at the recent Call North West awards.
Avios photo of: Avios colleagues preparing for the annual Santa day!
Avios photo of: Avios colleagues preparing for the annual Santa day!
Avios photo of: Avios colleagues preparing for the annual Santa day!
Avios photo of: Following their business update, the Avios Customer Contact teams enjoy festive treats in the Christmas Teepee
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Avios Interviews



Getting an Interview

Getting an Interview





    Platform Engineering Lead Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Neutral Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at Avios (London, England) in October 2020.


    Initial call for skills review and background review with the Head of Platform Engineering in order to assess if the both sides would be eager and happy for the role.

    Interview Questions

    • Generic solution architecture questions. Both business and tech side.   1 Answer
See All 37 Interviews

Company Updates

  • COVID-19

    Mental Health Awareness Week : IAG Loyalty say a 1,000 Thank You’s The theme for 2020’s Mental Health Awareness week was very much in keeping with the times we are living and working in – Kindness. Colleagues across IAG Loyalty took the theme of the week as an opportunity to display acts of kindness towards each other through their unique Thank You Avios reward app. As the home of the Avios currency, each year colleagues at IAG Loyalty are gifted Avios from the Company to use via their Thank You Avios app as peer-peer recognition. For Mental Health Awareness week, and with all colleagues working remotely, colleagues were encouraged to recognise and celebrate each other with the stories being shared across the Company. It was a great way to show kindness to each other at a time when it’s more important than ever to stay connected.

  • COVID-19

    Today IAG Loyalty are delighted to launch the Avios Thank You Appeal. Our aim is to reward NHS workers for the amazing job they are doing around the country, by gifting them Avios to enjoy after this difficult period. We are kicking off the appeal with a 210 million Avios donation - that’s enough to reward at least 3,500 NHS workers with 60,000 Avios each. But we want to reach many more… Together, let’s thank our NHS. Find out more and donate today at

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Avios Awards & Accolades

  • Best Loyalty Programme of the Year: Travel, Loyalty Magazine, 2014
  • Pan-Europe, Middle East and Africa Loyalty Programme of the Year, UK Customer Experience Awards, 2013
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