Working at BT |

BT Overview

London, England
10000+ employees
Company - Public
Telecommunications Services
Unknown / Non-Applicable
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: We're on a mission. To help customers, communities and businesses overcome barriers
 and release their potential. Join us today and release yours

Company Updates

  • Meet Sarah, our social media complaints handler and mum of two. Sarah writes children's books and regular blogs to help those with disabilities. She even jumps out of planes for charity. All whilst having cerebral palsy

  • 100 days of lockdown have completely changed how we live and interact. We?ve all had to adapt how we learn, work, shop, keep active ? and how we connect with each other. Technology has never been more important. And, as a nation, we?ve embraced its potential. Check out our Twitter page for a video explaining what's been going on....

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BT – Why Work With Us?

We know life isn’t normal right now, but there’s no reason why applying for a job should be any harder.  We’re still recruiting, but our processes are a bit different and it’s taking a bit longer than usual. We’re doing our interviews virtually, and doing what we can to make sure anyone joining us can do so safely.

We’re thinking about out hiring plans carefully, but it might be the case a role will get put on hold. Please bear with us if this happens to you; we’d love to talk to you about a role at BT as soon as we can.

It’s a new world for all of us, but we’ll do our best to keep you updated on your application, no matter what. If you’ve got questions, you can reach out to us on Facebook or Twitter

You can also find more about what we're doing as a company on our website. 

BT plays a key part in British society, fostering change and leading technology innovation. Since the company was founded in 1846 our work has made a lasting positive difference in many people’s lives. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company we take pride in everything we do - and in the people who work here.

We’re now a global company operating in 180 countries and employing 90,000 people who work at the forefront of the digital advances shaping the information age. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

If you like to aim high and share our ambition to create a truly connected world, we’d love you to join us. We offer a diverse range of opportunities across departments including technology, engineering, corporate, sales, marketing, media and TV. We pride ourselves on our positive and inclusive culture, and we offer training and support to help you keep growing throughout your career.

So, if you’re interested in the power of potential, why not join us today and release yours?


A more flexible approach 


If you work for BT, we believe you should be able to enjoy the physical and mental benefits of a healthy work-life balance. Which is why we actively encourage flexible working.


By working in partnership with each other, thousands of our people have already established alternative working arrangements that are making our business more productive, cost effective and energised.


We fully understand that many people have talents and interests outside work. In achieving their desired work-life balance, most people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments.



A more rewarding place to be


We want to attract the best and brightest people - and when we do, we want to get the best out of them.


We believe that if you’re worth employing, you’re worth looking after. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications.


As you grow and develop, your benefits and bonuses will grow with you. What shape they take all depends on what direction your career takes. (More detail about benefits applicable to you will be shared during the recruitment process). But from the outset, everyone who builds a career with us can expect to enjoy the following:


  • Membership of The BT Retirement Plan - a defined contribution scheme providing pension and life benefits 

  • Flexible working hours and the option to work remotely, where appropriate 

  • Share-related benefits, including sharesave and profit-sharing schemes (available periodically)

  • Discounts on some BT products and specially-negotiated prices on other items such as computer equipment, car products, healthcare and dental work, life assurance, holidays, hotel accommodation and financial planning

  • Interest-free annual season ticket loans


BT’s award winning New Ideas programme is available to all BT and Openreach colleagues worldwide. It has generated 28,000 ideas since 2005, improving lives for colleagues and customers and reducing cost for the business. A network of expert evaluators helps to fast track ideas, and if launched, rewards colleagues’ with cash awards too.

For example, research manager David Wilks developed a drone based fibre delivery method for connections in rural areas, initially in Wales. The idea meant a fast connection for communities and a reduction in cost for Openreach, as well as environmental savings on poles used, so less trees cut down. Another idea from Openreach apprentice Adrian Vickers was to include both metric and imperial height reminders on vehicles, so engineers could quickly recognise potential low hazards and avoid collisions. Simple but effective.

We’ve had lots of ideas about sponsoring further education, graduate placements, foreign study programmes, buddying and internal training, in addition to technical ideas on Security, Sport, Broadband, Billing, 5G, Transport and the Environment

BT Reviews

  • "Great Work Life Balance"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cyber Security Engineer in London, England
    Current Employee - Cyber Security Engineer in London, England
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than a year)


    Great work / life balance


    Typical problems with a large engineering company. Rate of change can be frustratingly slow.

See All 4,167 Reviews

BT Photos

BT photo of: BT Tower
BT photo of: BT Network Operations Centre
BT photo of: BT team
BT photo of: BT R&D
BT photo of: BT Centre
BT photo of: Restaurant
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BT Interviews



Getting an Interview

Getting an Interview





    Sales Advisor Interview

    Anonymous Interview Candidate in Doncaster, England
    No Offer
    Negative Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at BT (Doncaster, England) in July 2020.


    Apply online
    Online assessment (easy)
    Telephone interview
    (That’s what I got up to)
    Took about 2weeks to get to telephone interview

    I got the telephone interview and then after the interview I was put on hold and said I was unsuccessful. I asked why?
    They said my response was good and detailed but, I don’t have the right personality? What!! The interviewer said I should be personal with the customer- ask about their children etc.
    And how is someone meant to know things like this when they haven’t received the training or haven’t been given an opportunity to show how good they are and progress. The job description says there is 5 weeks training - if my interview was good and detailed , what’s the problem? You have to give someone an opportunity to let them show what they can do. I AM VERY DISAPPOINTED, that a company judges someone they don’t know on their personality.
    I don’t know the interviewers personality, I don’t judge them or anyone. So why judge someone you don’t know, especially when you have only spoke to the person for 10 minutes. But you said my responses were good and detailed.

    Interview Questions

    • What do you know about BT ?   Answer Question
    • Why work for BT?   Answer Question
    • General interview questions: what time can you work, when, right to work documents,   Answer Question
    • What is expected in the role?   Answer Question
    • Situation question: what would you do if a customer was asking about mobile package and they were resistant   Answer Question
    • Situation question: what would you do if you kept getting calls one after another and customers were cancelling their policy   Answer Question
    • Tell me about yourself : hobbies, interests, what you do? About your job?   Answer Question
See All 896 Interviews

BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
  • Level 2 Disability Confident Employer, DWP, 2016
  • Business in the Community Gender and Race Benchmark - Top 10 Private Companies, Business in the Community (BiTC), 2015
  • Top 100 Influential BAME Business Leaders, Green Park, 2016
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