Working at BT |

BT Overview

London, England
10000+ employees
Company - Public
Telecommunications Services
Unknown / Non-Applicable
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: We're on a mission. To help customers, communities and businesses overcome barriers
 and release their potential. Join us today and release yours

Company Updates

  • Read how Debbie went from a Customer Service Advisor to a Senior Cyber Security Incident Specialist.

    Debbie Armstrong Security Career Story

    In this interview Debbie tells us about her career, how she's reached her current role and shares her thoughts about security career development. I lead a team of incident managers in Protect BT. We bring the right technical and subject matter experts together to understand the potential impact that an emerging threat could have on our brand.

  • We want to be a place where our people feel engaged, be themselves, and inspired to be the best they can be.

    Find out more

    Our culture

    Our success doesn't just come from what we do. It's how we do things and why that really matters. Our purpose is to use the power of communications to make a better world. We bring together the best networks, the best technology and the best people. Making connections, driving innovation and creating new possibilities.

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BT – Why Work With Us?

BT’s been at the heart of British society for the past 50 years, pioneering the digital advances that have helped shape the information age. We’re now a global company employing 90,000 people in over 180 countries, and our teams collaborate to create cutting-edge products and services. In fact, we now invest more into research than any other UK technology company.

And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant, our goal is to help customers, communities and businesses overcome barriers and release their potential.If you like to aim high and share our ambition to create a truly connected world, we’d love you to join us.

We offer a diverse range of opportunities, from apprentice programmes to senior management positions. And our teams include people with a wide range of talents, working across our technology, engineering, corporate, sales, marketing, media and TV departments. We pride ourselves on our positive and inclusive culture and offer all the training and support you’ll need to keep growing throughout your career.

So if you’re interested in the power of potential, why not join us today and release yours?


It makes complete sense that our people reflect our customers. It helps us understand their individuality and give them the best possible products and service, so we’re always working to make sure we have a diverse team here who feel included and listened too. Plus, having people from all walks of life means hundreds of ideas coming together, helping us become even more creative and innovative. Just look at what our teams achieved with BT Sport! That’s just the tip of the iceberg for us and it’s entirely down to our people.


Our employee networks cover everything from gender equality and ethnicity through to LGBT+ and disability and they’re supported by our dedicated Diversity and Inclusivity team. They’re listened to by our Senior Leaders and are the ones who drive change both inside and outside of the business, with initiatives like the Working Forward campaign.


What’s more, we support them by partnering with the likes of the Business Disability Forum – where we hold a Silver award - and Employers for Carers, making the most of their expertise and holding ourselves up to high standards of working life for everyone here at BT.


But it’s our people who make the real difference. Two of our leaders appear in the Green Park Top 100 Influential BAME (Black, Asian and minority ethnicities) Business Leaders 2016 list. And women at all levels who have received Women of the Future, Everywoman in Technology and Rising Stars in Technology awards. We give all of our people the support they need to be able to shine and we are incredibly proud of the amazing things they achieve day in, day out



A more flexible approach 


If you work for BT, we believe you should be able to enjoy the physical and mental benefits of a healthy work-life balance. Which is why we actively encourage flexible working.


By working in partnership with each other, thousands of our people have already established alternative working arrangements that are making our business more productive, cost effective and energised.


We fully understand that many people have talents and interests outside work. In achieving their desired work-life balance, most people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments.



A more rewarding place to be


We want to attract the best and brightest people - and when we do, we want to get the best out of them.


We believe that if you’re worth employing, you’re worth looking after. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications.


As you grow and develop, your benefits and bonuses will grow with you. What shape they take all depends on what direction your career takes. (More detail about benefits applicable to you will be shared during the recruitment process). But from the outset, everyone who builds a career with us can expect to enjoy the following:


  • Membership of The BT Retirement Plan - a defined contribution scheme providing pension and life benefits 

  • Flexible working hours and the option to work remotely, where appropriate 

  • Share-related benefits, including sharesave and profit-sharing schemes (available periodically)

  • Discounts on some BT products and specially-negotiated prices on other items such as computer equipment, car products, healthcare and dental work, life assurance, holidays, hotel accommodation and financial planning

  • Interest-free annual season ticket loans



We’re part of the fabric of society. We bring people and places together, in extraordinary ways, creating the infrastructure that defines modern life.


We set up the world’s first communication network, broadcast the first television pictures and built the first programmable computer. Today, we’re fusing quantum physics with optical engineering, running ultrafast, ultra-secure systems that are transforming the way we talk, watch and learn. We don’t just make telecommunications. We’re inventors. We make things possible.


Our network underpins the lives of millions of people, in 198 countries. The products we design, build and operate really do have the potential to change the world. Our Graduate programme will show you how.


BT Reviews

  • "Account Director"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Belfast, Northern Ireland
    Current Employee - Account Director in Belfast, Northern Ireland
    Neutral Outlook
    Approves of CEO

    I have been working at BT full-time (More than 10 years)


    Great employer, benefits scheme. Market leader


    Too much focus on cost cutting

See All 3,777 Reviews

BT Photos

BT photo of: BT Tower
BT photo of: BT Network Operations Centre
BT photo of: BT team
BT photo of: BT R&D
BT photo of: BT Centre
BT photo of: Restaurant
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BT Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Commercial Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at BT.


    Began with an application form where i would include my CV. I then completed a situational strengths test and Video interview, in which you have around 2 minutes to answer each question. I have now been invited to the assessment centre.

    Interview Questions

See All 838 Interviews

BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
  • Level 2 Disability Confident Employer, DWP, 2016
  • Business in the Community Gender and Race Benchmark - Top 10 Private Companies, Business in the Community (BiTC), 2015
  • Top 100 Influential BAME Business Leaders, Green Park, 2016
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