Working at BT |

BT Overview

London, England
10000+ employees
Company - Public
Telecommunications Services
Unknown / Non-Applicable
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: We're on a mission. To help customers, communities and businesses overcome barriers
 and release their potential. Join us today and release yours

Company Updates

  • Read how Debbie went from a Customer Service Advisor to a Senior Cyber Security Incident Specialist.

    Debbie Armstrong Security Career Story

    In this interview Debbie tells us about her career, how she's reached her current role and shares her thoughts about security career development. I lead a team of incident managers in Protect BT. We bring the right technical and subject matter experts together to understand the potential impact that an emerging threat could have on our brand.

  • We want to be a place where our people feel engaged, be themselves, and inspired to be the best they can be.

    Find out more

    Our culture

    Our success doesn't just come from what we do. It's how we do things and why that really matters. Our purpose is to use the power of communications to make a better world. We bring together the best networks, the best technology and the best people. Making connections, driving innovation and creating new possibilities.

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BT – Why Work With Us?

BT plays a key part in British society, fostering change and leading technology innovation. Since the company was founded in 1846 our work has made a lasting positive difference in many people’s lives. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company we take pride in everything we do - and in the people who work here.

We’re now a global company operating in 180 countries and employing 90,000 people who work at the forefront of the digital advances shaping the information age. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

If you like to aim high and share our ambition to create a truly connected world, we’d love you to join us. We offer a diverse range of opportunities across departments including technology, engineering, corporate, sales, marketing, media and TV. We pride ourselves on our positive and inclusive culture, and we offer training and support to help you keep growing throughout your career.

So, if you’re interested in the power of potential, why not join us today and release yours?


A more flexible approach 


If you work for BT, we believe you should be able to enjoy the physical and mental benefits of a healthy work-life balance. Which is why we actively encourage flexible working.


By working in partnership with each other, thousands of our people have already established alternative working arrangements that are making our business more productive, cost effective and energised.


We fully understand that many people have talents and interests outside work. In achieving their desired work-life balance, most people discover not only renewed energy, but new enthusiasm and reward in their work and their other commitments.



A more rewarding place to be


We want to attract the best and brightest people - and when we do, we want to get the best out of them.


We believe that if you’re worth employing, you’re worth looking after. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience and qualifications.


As you grow and develop, your benefits and bonuses will grow with you. What shape they take all depends on what direction your career takes. (More detail about benefits applicable to you will be shared during the recruitment process). But from the outset, everyone who builds a career with us can expect to enjoy the following:


  • Membership of The BT Retirement Plan - a defined contribution scheme providing pension and life benefits 

  • Flexible working hours and the option to work remotely, where appropriate 

  • Share-related benefits, including sharesave and profit-sharing schemes (available periodically)

  • Discounts on some BT products and specially-negotiated prices on other items such as computer equipment, car products, healthcare and dental work, life assurance, holidays, hotel accommodation and financial planning

  • Interest-free annual season ticket loans




Why Consider a Grad Scheme with BT?


Why wouldn’t you? We off starting salaries form £28,250, plus tonnes of great perks including free broadband, reduced cost BT TV and BT Sport. You’ll also get study leave for any professional exams you might take, 25 days holiday (plus bank holidays!) and 3 days of paid volunteering leave.


But we’re more than just a broadband company with great benefits. We’re at the forefront of new research, technology and security. You wouldn’t think it, but from our offices in Ipswich and Cheltenham, we’re often working on cutting edge projects to bring fresh products to the world. How about working on 5G? Or protecting thousands of businesses from new cyber threats?


Whether you’re looking at future innovation, defining strategy, protecting customers through security, or working with teams across BT to develop new products, tools and systems – or maintain current ones – there are countless challenges to tackle and opportunities to develop on our schemes.


OK, but what else can I get involved in?



If you decide to join BT, you can also get involved with GradNet. GradNet is our awesome grad run community, which brings people together across all parts of our business. No matter what scheme you’re on or where you’re based, you’ll be able to get involved. You’ll get a chance to build networks, and develop careers, as well as get involved in team fundraising and volunteering activity.


What else should I know about you?



We might be a big organisation, but it doesn’t mean we don’t care. We’re very proud to be one of the first companies in the world to set a carbon reduction target in line with the latest science which tells us we need to limit global warming to 1.5 degrees Celsius. We set this target in September 2018. We have also pledged to be a net zero emissions business by 2045.


This all sounds great – how do I apply?



You can apply via our website. As part of the interview process, you’ll need to complete some online tests, a video interview and an assessment centre. Don’t worry, there’s plenty of advice and hints and tips to help you out. 


And if you need any last minute convicining, check out what our graduates say!


  • "BT truly cares about developing it's employees. For me personally, this was one of the key reasons why I wanted to join BT. There are various development programmes for learning important new skills. If you're willing to evolve and grow, the career opportunities are infinite". Vibhusha Raval, Technology Graduate



BT’s award winning New Ideas programme is available to all BT and Openreach colleagues worldwide. It has generated 28,000 ideas since 2005, improving lives for colleagues and customers and reducing cost for the business. A network of expert evaluators helps to fast track ideas, and if launched, rewards colleagues’ with cash awards too.

For example, research manager David Wilks developed a drone based fibre delivery method for connections in rural areas, initially in Wales. The idea meant a fast connection for communities and a reduction in cost for Openreach, as well as environmental savings on poles used, so less trees cut down. Another idea from Openreach apprentice Adrian Vickers was to include both metric and imperial height reminders on vehicles, so engineers could quickly recognise potential low hazards and avoid collisions. Simple but effective.

We’ve had lots of ideas about sponsoring further education, graduate placements, foreign study programmes, buddying and internal training, in addition to technical ideas on Security, Sport, Broadband, Billing, 5G, Transport and the Environment

BT Reviews

  • "Sales and rententions advisor"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BT Sales Advisor
    Current Employee - BT Sales Advisor

    I have been working at BT full-time


    Great People, Great training and great potential


    target driven so if not making targets put under pressure

See All 3,943 Reviews

BT Photos

BT photo of: BT Tower
BT photo of: BT Network Operations Centre
BT photo of: BT team
BT photo of: BT R&D
BT photo of: BT Centre
BT photo of: Restaurant
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BT Interviews



Getting an Interview

Getting an Interview





    Sales Advisor Interview

    Anonymous Employee in Newcastle, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at BT (Newcastle, England) in February 2020.


    I applied online, the process started off by filling in my personal details, then I answered some scenario based questions to look at my suitability to the role. I was then invited to a telephone interview which I scheduled for a week later. The interview was with a lovely member of the team who asked me questions about my current employment, my experience in customer service, why I wanted to work for BT and about my availability for shifts. I passed this interview and was invited to an assessment day at BT Gosforth, Newcastle Upon Tyne. I really enjoyed the day, it involved call listening, 2 role play scenario questions and a strength based interview and general CV questions. There was also an insightful presentation on the role and about BT as a company. I passed the assessment day and was offered a position on the Friday afternoon, my assessment day was on the Wednesday.

    Interview Questions

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BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
  • Level 2 Disability Confident Employer, DWP, 2016
  • Business in the Community Gender and Race Benchmark - Top 10 Private Companies, Business in the Community (BiTC), 2015
  • Top 100 Influential BAME Business Leaders, Green Park, 2016
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