Working at BT | Glassdoor.co.uk

BT Overview

London, England
10000+ employees
1846
Company - Public
Telecommunications Services
Unknown / Non-Applicable
Sky, Virgin Media
BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well ... Read more

Mission: Our purpose is to use the power of communications to make a better world. By bringing together the best networks and technology with the expertise of our people, we make connections and create new possibilities.

BT Reviews

  • "Great company to be a part of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in London, England
    Former Employee - Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at BT full-time (More than a year)

    Pros

    Lots of investment into staff training days really empowers you to grow as an individual. Hard work is well rewarded with bonuses and there is a clear track for progression if you wish to stay in BT and work your way up.

    Cons

    The only downside is that due to the size of the organisation there are many middle managers and offshore teams throughout processes which makes it difficult to get sign-off/make decisions very quickly. Annoying if it affects the dealing with a customer you're working with.

    Advice to Management

    Sometimes the procedures get in the way of the most sensible way to do things. The customer journey needs to come first.

See All 3,552 Reviews

BT Photos

BT photo of: Headquarters of BT Group, housed in BT Centre, located in London (Photo attributed to Martin Addison - licensed under the CCL Attribution-ShareAlike 2.0)
BT photo of: Playing pool in Warrington Contact Centre
BT photo of: Office space in BTC
BT photo of: BT Contact Centre
BT photo of: Breakout area in BTC
BT photo of: Diwali celebrations in the office
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BT Interviews

Experience

Experience
61%
19%
20%

Getting an Interview

Getting an Interview
49%
19%
13%
10
4
3
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Commercial Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at BT.

    Interview

    Began with an application form where i would include my CV. I then completed a situational strengths test and Video interview, in which you have around 2 minutes to answer each question. I have now been invited to the assessment centre.

    Interview Questions

See All 806 Interviews

BT Awards & Accolades

  • The Times Top 100 Graduate Employers, The Times, 2016
  • Business Disability Forum Silver Award, Business Disability Forum, 2012
See More

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