Mission: Our purpose is to use the power of communications to make a better world. By bringing together the best networks and technology with the expertise of our people, we make connections and create new possibilities.
I worked at BT full-time (More than a year)
Pros
Lots of investment into staff training days really empowers you to grow as an individual. Hard work is well rewarded with bonuses and there is a clear track for progression if you wish to stay in BT and work your way up.
Cons
The only downside is that due to the size of the organisation there are many middle managers and offshore teams throughout processes which makes it difficult to get sign-off/make decisions very quickly. Annoying if it affects the dealing with a customer you're working with.
Advice to Management
Sometimes the procedures get in the way of the most sensible way to do things. The customer journey needs to come first.
Helpful (1)
Application
I applied online. I interviewed at BT.
Interview
Began with an application form where i would include my CV. I then completed a situational strengths test and Video interview, in which you have around 2 minutes to answer each question. I have now been invited to the assessment centre.
Interview Questions
Read how Debbie went from a Customer Service Advisor to a Senior Cyber Security Incident Specialist.
We want to be a place where our people feel engaged, be themselves, and inspired to be the best they can be.
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