Working at Boots | Glassdoor.co.uk

Boots Overview

Nottingham, England
10000+ employees
1849
Company - Private
Pharmacies & Health Shops
Unknown / Non-Applicable
Boots UK (boots.com), the UK’s largest pharmacy-led health and beauty retailer, is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the first global pharmacy-led, health and wellbeing ... Read more

Mission: To be the first choice for pharmacy, health and beauty - caring for people, customers and communities everywhere.

Company Updates

  • We're recruiting! We want to be there to support our customers throughout this difficult time, so we're looking for people to join our Customer Support Centre in Nottingham. 📞 We have a number of temporary Customer Service Advisor positions available, apply now 👉 www.boots.jobs/123082 #TogetherAtBoots

    123082BR: Customer Advisor - Boots Jobs - Career Opportunities with Boots

    Job reference: 123082BR About Boots Boots is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc, the first global pharmacy-led health and wellbeing enterprise.

  • Our focus at this time is on supplying communities with the healthcare, pharmacy & essential items that they need. From tomorrow, BootsUK beauty colleagues, including those who work for No7, Liz Earle, Benefit, Fenty & fragrance counters will not be required to go to work in Boots stores. However, we are asking them to consider staying instore & switching roles to assist with our healthcare efforts as we continue to work tirelessly to support those who need us. This is of course, their choice. To help protect the health and well-being of our customers & colleagues Boots Opticians and Hearingcare stores across the UK will also temporarily close. A small number of Boots Opticians & Hearingcare stores will remain open to care for those with essential eye and hearing care needs. Customers can view a list of these stores at bootsopticians.com or bootshearingcare.com from Tues 24th March. Thank you to all our 62000 colleagues who have worked tirelessly over the past few weeks to keep our stores running & our customers served. Your hard work remains invaluable. https://bit.ly/2UdSXaw

    COVID-19: Boots Beauty Advisors, Boots Opticians and Hearingcare announcement

    An important message from Seb James on our stores Dear Customers, Every day I am hearing and seeing heroic stories of the way in which our colleagues and stores are responding, helping, advising and reassuring people in every corner of the UK. I know that Boots colleagues are doing everything they can to support this effort.

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Boots – Why Work With Us?


Our Values drive our business and underpin the way we help our customers and support our Colleagues. Whether its our customer-centric approach or our passion for innovative technology, reading our values will give you a flavour of what it’s like to be work for us and what we look for in our employees.

We care

We care for our employees, customers and consumers, as well as our shareholders and society.

  • We listen carefully to people we engage with in order to fully understand and deliver the services and products they need
  • We always consult others with their best interest in mind
  • We always treat everybody with respect
  • We consider potential consequences to colleagues, customers and consumers, as well as shareholders and the society before we take action

We drive innovation

We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers.

  • We make time to learn and expose ourselves to the unfamiliar, leaving our comfort zone to further expand our capabilities
  • We understand emerging customer needs, think ahead and anticipate changes to our current landscape of services, processes and products.
  • We curiously explore new relations and out-of-the-box ideas to the benefit of our customers and consumers
  • We dare to experiment, disrupt and test out new ways of approaching and doing things, also taking risk where needed

We strive for excellence

We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth.

  • We constantly question our way of doing things, exploring alternative approaches to do better
  • We regularly take actions that lead to improvements to products, processes and services
  • We are adopting methodologies and best practices that help us to be more effective and free up resources for new initiatives
  • We pro-actively provide relevant input to others to enable personal and professional growth
  • We take accountability
  • We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity.
  • We clearly define expectations on outcomes of individual and collaborative work
  • We make tangible commitments and deliver on them
  • We track our activities against targets and transparently disclose the results of our activities
  • We act with integrity in everything we do

We build the best team

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.

  • We encourage different perspectives to be voiced and heard
  • We appreciate others for the complementary skills, experiences and approaches they bring to the team, having the best people on the task
  • We approach relevant contributors to team up in order to have the best team on the task and reach set targets
  • We provide and seek out learning opportunities to drive our own and others’ professional and personal development

Whether you’re a school leaver, student or graduate, we have some amazing Graduate and Early Careers opportunities for you from our Work Experience placements to our Apprenticeship and Graduate Schemes.

Join us and we’ll provide you with structured learning and personal development to take that first step in your career. Building up your talent and knowledge to make a real difference in the lives of our customers, patients and colleagues.

So if you are looking for a role to kick start your career at Boots we have a whole lot to offer you.

Pharmacy

Healthcare at Boots UK is not just about dispensing prescriptions, but also about offering expert advice to people and ensuring they get top quality care in a location that is convenient to them.

We aim to be the first choice for healthcare, reaching our customers and patients in new ways and with real convenience. From our local pharmacies to our largest flagship stores, from care homes, through to hospital services, we aim to give a great pharmacy experience and can offer brilliant pharmacy careers for you.

Hearingcare

A career you can feel good about. We believe no one should live with an untreated hearing loss.

Through our network of over 500 hearingcare centres across the UK, we offer our customers personalised, professional care. We pride ourselves on a reputation for excellent service, great value for money and a unique customer-centric approach which has resulted in our continued growth.

Opticians

Boots Opticians is one of the leading optical chains in the UK and we’re still growing.

We’re all about enriching the lives of every person who walks through our door; including yours. Bring your skills to a business that offers genuine career progression thanks to sheer diversity of practices and roles – and expect to be supported and developed from day one.

Retail

At Boots UK, we’re all about helping people to feel good.

That’s not just our customers but everyone who works here. We are the UK’s largest health and beauty chain, so your role will be key to helping us to grow and become even more renowned for our legendary customer care.

As you’d expect, we offer all the support you need to progress your career and develop your skills. That’s why you’ll feel good about working at Boots UK.

Supply Chain

We’re more than just trucks and sheds here.

We’re a world class, award-winning operation– ensuring that our customers have access to the right products at the right time in any of our stores across the UK.

If you’re ambitious, can build great relationships with suppliers across the globe, and collaborate across many different departments, then Supply Chain is a great place to develop your career.

Support Office

We have a real variety of departments working together.

From Brands to Finance, HR to IT, Logistics to New Product Development; there are so many ways you can develop a career with us.

Our people are our strength and they tell us that Boots is a great place to work. We aim to always be the employer of choice, attracting and retaining the most talented and passionate people.

Boots Reviews

  • Featured Review

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boots Customer Assistant
    Current Employee - Boots Customer Assistant
    Recommends

    I have been working at Boots part-time (More than 3 years)

    Pros

    Relaxed and enjoyable workplace. Everyone is always positive and everyone helps one another, especially if there are complaints/ problems with customers.

    Cons

    Only Con is dealing with customer complaints, however, that comes with the job so you just need to know how to communicate and deal with people.

See All 2,560 Reviews

Boots Photos

Boots photo of: Team Wadebridge - Store of the Year at our 2019 Best of the Best awards.
Boots photo of: Benny Day 2019
Boots photo of: Benny Day 2019
Boots photo of: Benny Day 2019
Boots photo of: 2019 50 Year Club mMmbers
Boots photo of: Colleague badge collection
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Boots Interviews

Experience

Experience
71%
16%
13%

Getting an Interview

Getting an Interview
92%
3%
2%
1
1
1
0

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Xmas Temp Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Boots.

    Interview

    applied online then a group interview with two others. consisted of writing down how you would respond to a situation such as a customer wanting a product that is out of stock and presenting this to the group. we were then taken to shop floor to evaluate a shelf.

    Interview Questions

    • How would you improve this area if you had 10 mins and 30 mins?   Answer Question
See All 1,066 Interviews

Boots Awards & Accolades

  • Stars Awards, Retail Week Rising, 2014
  • RAD Awards Best use of social media in recruitment, RADs, 2014
  • Best use of social media in recruitment, CIPD, 2014
  • Innovation in Online Recruitment, Recruiter, 2014
  • Top 300 Graduate Employers, The Guardian, 2014
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