Working at Boots |

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Boots Overview

Nottingham, England
10000+ employees
Company - Private
Pharmacies & Health Shops
Unknown / Non-Applicable
Here at Boots UK we’ve been looking and feeling good for 165 years.
We’re one of the oldest and most trusted names on the British High Street and our roots have been firmly based in Nottingham from day one – starting with a small store ... Read more

Mission: Our people are our strength and they tell us that Boots is a great place to work. We aim to always be the employer of choice, attracting and retaining the most talented and passionate people.

Company Updates

  • Our fabulous 2017 Year In Industry students climbed Snowdon a couple of weeks ago and they raised a whopping £1,365!
    Well done to all of you that were involved - what amazing work!

  • Mobeen worked for us for nearly 20 years as a Dispenser before following her dreams and becoming a Pharmacist! Have a read of this blog to find out about Mobeen's truly inspiring story!

    It's never too late - Mobeen's story as a Pre-reg Pharmacist - Boots Jobs - Career Opportunities with Boots

    Mobeen is one of our Pre-registration Pharmacists - She has three young children and worked for us for nearly 20 years as a Dispenser, before choosing to follow her dream and become a Pharmacist. We caught up with Mobeen to find out more about her incredible journey which shows it's never too late to pursue your dream role...

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Boots – Why Work For Us?

As the UK’s leading pharmacy-led health and beauty retailer and one of the country’s most trusted High Street names, we’re evolving in the ever changing world of retail and the future’s looking bright.

We have over 60,000* talented colleagues working across pharmacy, optometry, in our support and distribution teams and in our 2,500* stores, plus we develop future talent on our amazing graduate and apprenticeship programmes - as well as through our award winning work experience scheme.

To help us succeed and grow the business further, we’re always looking for the best people who love driving business performance by creating those “feel good” moments for our customers and their patients.

Most importantly, we believe that whatever field you're in and at whatever level, you should be able to take ownership of your own development and progression.

Our people put their hearts into their work. That's why we've put together a benefits package and development opportunities that truly recognises and rewards their contribution.

It’s not all work, work, work here either - we’re all really proud of our charity partnerships. For example we work closely with Macmillan Cancer Support to improve the lives of everyone affected by cancer. Through this brilliant  partnership, we’ve introduced specialist training for our pharmacists, healthcare colleagues and No7 beauty advisors to help deliver more ways for people affected by cancer to get information and support on the high street, in local communities and online. It’s hugely rewarding.

We also support BBC Children in Need - a cause well recognised by our customers and colleagues alike. Its aim is to help make a positive difference to children and young people, so that every child in the UK has a safe, happy and secure childhood and the chance to reach their potential.


At the heart of our business is our commitment to our customers. With our rich heritage of experience helping people look and feel good, we have had the vision to push boundaries and seek new solutions. Today, it's this same spirit that powers our business, helping us make a real difference

Now with approximately 2,500* UK stores and over 60,000* people providing legendary customer care, there is so much we offer. With a range of community, High Street and airport stores, our colleagues always find the right fit for their career and development.

But don’t just take our word for it... To find out what it’s really like to work in our stores, listen to what some of our managers have to say here


*Figures are approximations as at 31 March 2014, with the addition of Farmacias Ahumada data at the date of its acquisition on 11 August 2014, and include associates and joint ventures.

Boots UK’s Support office is located on a 280-acre site in Nottingham and has been our home since the mid nineteenth century. when John Boot started a new business in the mid-19th century. He opened a small herbalist store on Goose Gate in 1849, from which he prepared and sold herbal remedies. Today, over 8,000 colleagues in Nottingham support the stores in business areas such as technology, brand, buying & marketing, product development and customer care. Nottingham is also home to our world leading distribution centre.

To find out more about working for us in Nottingham visit our blog where some of our colleagues share their own stories of their careers with us.

We aim to be the first choice for healthcare, reaching our customers and patients in new ways and with real convenience.  From our local pharmacies to our largest flagship stores, from care homes, through to prison services, we aim to provide a great pharmacy experience.

Healthcare in Boots is not just about dispensing prescriptions, but also about offering expert advice to people, ensuring they get top quality care in a location that is convenient to them.

There are so many great career opportunities within pharmacy – from a trainee dispenser to a fully qualified pharmacist – we offer you the chance to be part of something a bit different. You’ll help our customers feel good whilst you develop your career – from your professional expertise to your personal experience.

The care provided in our pharmacies is everything from finding out how a patient feels or offering a friendly word of advice, and our colleague’s passion is integral to this. We let customers know that we’re there for them, when they need us. Together these elements will play a big part in making us number one for customer care.

Boots Opticians is one of the leading opticians in the UK with around 633* practices in the UK, of which around 180* are franchise operated. Around 30% of practices are located in Boots stores with the balance being standalone optical practices. 

We’re really going places – we are committed to enriching the lives of every person. We are a health-led Optician, yet care about a whole lot more. 

Our colleagues tell us it's a fantastic place to work and there’s genuine career progression thanks to the diversity of our practices and the variety of roles here. 

We have a great development programme to help people grow their career and achieve personal goals, plus a great working environment. We’re passionate about colleague development – whether it’s progressing through our NVQ programme for Optical Consultants, joining us in a clinical role, or working in our Support Office. 

We aim to be thought leaders among the optical profession and we are totally dedicated to delivering excellent Customer Care and trusted advice and enriching each and every one of our customers’ lives. 

* As at 28 February 2015 excluding equity method investments.

Boots Hearingcare

Boots Hearingcare is the leading private hearing care provider in the UK with hearingcare services in around 430 locations.

With over 40 years experience in providing expert hearing care, Boots Hearingcare offers a large range of products in varying styles and price, meaning people can find something that’s just right for them.

With as many as one in five people struggling with their hearing, Boots Hearingcare is leading the way in helping to raise awareness of hearing health through exciting national initiatives, innovative products and ongoing care service.

Boots Reviews

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Elizabeth Fagan
157 Ratings
  • "sickness pay"

    • Work/Life Balance
    • Career Opportunities
    Current Employee - Pharmacy Dispenser in Reading, England
    Current Employee - Pharmacy Dispenser in Reading, England

    I have been working at Boots full-time (More than 8 years)


    great place friendly staff good hours love job


    don't really have any yet apart from employ more people

    Advice to Management

    speak to staff more

See All 1,321 Reviews

Boots Photos

Boots photo of: The Recruitment Service Centre having some Halloween fancy dress fun today!
Boots photo of: Our Recruitment Team celebrating their Best Of The Best Award!
Boots photo of: Today we got to try out lots of tasty new food that might be appearing in our Nottingham Support Office canteen soon!
Boots photo of: The bareMinerals team joined us today in Nottingham Support Office and we got to try out their new BarePro foundation!
Boots photo of: Our lovely No7 team at their Support Office event to celebrate the launch of the No7 Lift and Luminate Triple Action Serum Foundation.
Boots photo of: Our Digital Attraction team enjoying themselves at the Recruitment Business Awards last night! We were so excited to win three awards for our Pharmacy and No7 campaigns - how exciting!
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Boots Interviews



Getting an Interview

Getting an Interview




  1. Helpful (17)  

    Christmas Customer Assistant Interview

    Anonymous Employee in Liverpool, England
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 1 day. I interviewed at Boots (Liverpool, England) in October 2017.


    I came to Boots and waited at the back of the store to be called in by a manager, who then took me to an interview room. She was very nice and put me at ease, first asking availability. The whole of the next part was a series of questions - which was quite intense! Definitely do your research/prepare! She asked a lot in a row- It was all about skills, experience, scenarios and how you would sell your chosen product. They try and catch you out by asking questions that basically ask the same thing but worded differently, so think of a few examples. Definitely try not to rehearse too much, comes across better being relaxed and confident. Strangely I did not have to go on the shop floor, this particular manager said she didn’t want to do this exercise, I think I just got lucky! Finally she went out to photocopy my passport and when she came back she offered me the job on the spot! She said I would hear back with all the relevant information within a week - very happy! Probably one of the hardest interviews I’ve done but preparation definitely helped.

    - Another interview questions: A time you had to consider a problem from a different perspective and how did you solve this? What was the outcome?
    - A time you faced with a problem, how did you overcome it?

    Interview Questions

    • Why do you want to work for Boots, what are you skills and experience?   1 Answer
    • Describe a time you helped someone through a problem in a team, how did they feel and what was the outcome?   Answer Question
    • Describe a time you had to boost morale within a group?   Answer Question
    • How to spot an unconfident/ confident customer?   Answer Question
    • How would you sell your chosen product?   1 Answer
    • You have 10 minutes to tidy an aisle, what do you do to it?   Answer Question
    • Name a time you’ve shared something about yourself with another person to help them?   1 Answer
    • How would you make yourself appear trustworthy?   Answer Question
    • How would you sell a Boots Advantage card to someone who didn’t have one?   1 Answer
    • Sceneario: how would you help a businessman going away for a trip?   1 Answer
    • How would you help someone spend the points on their advantage card?   1 Answer
See All 683 Interviews

Boots Awards & Accolades

  • Stars Awards, Retail Week Rising, 2014
  • RAD Awards Best use of social media in recruitment, RADs, 2014
  • Best use of social media in recruitment, CIPD, 2014
  • Innovation in Online Recruitment, Recruiter, 2014
  • Top 300 Graduate Employers, The Guardian, 2014
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