Working at Boots |

Boots Overview

Nottingham, England
10000+ employees
Company - Private
Pharmacies & Health Shops
Unknown / Non-Applicable
Boots UK (, the UK’s largest pharmacy-led health and beauty retailer, is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the first global pharmacy-led, health and wellbeing ... Read more

Mission: Boots UK (, the UK’s largest pharmacy-led health and beauty retailer, is part of the Retail Pharmacy International Division of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), the first global pharmacy-led, health and wellbeing

Company Updates

  • For over 170 years we have demonstrated an ongoing commitment to operating as a responsible business. We will always champion diversity, and we will always take a zero-tolerance approach to racism and prejudice. Now more than ever, it is our responsibility to hold true to this commitment. We must stand up, take action, and demand change when we see injustice. There is always room to do better ? and we will. We have listened to our Black, Asian and minority ethnic colleagues and customers. As a force for good, we are using these insights to develop an action plan that will help us enforce permanent changes within our organisation. We are holding ourselves and each other accountable for change, and these three commitments are just the beginning. Find out more:

  • On Tuesday, 28 July, Her Royal Highness The Duchess of Cornwall visited Boots on Piccadilly Circus to hear about the Safe Spaces initiative, and our support of the charity Hestia and its UK SAYS NO MORE campaign. With one in four women and one in six men experiencing domestic abuse in the UK, and that number estimated to have been much higher during lockdown, we have been using our pharmacy consultation rooms in 2,400 stores across the UK as ?Safe Spaces? where victims can contact specialist domestic abuse services for support and advice. You can read more about the visit and our support of Hestia and the Sexual Assault Referral Centre Wash Bags Initiative here:

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Boots – Why Work With Us?

Boots pharmacists

We are still recruiting for key workers, so we can continue to support our communities. For all other roles you can set up job alerts at so you will be the first to know when we have new and exciting opportunities.

Supporting our NHS

Boots is proud to support the NHS; helping customers and communities across the UK to access advice, prescriptions, healthcare and essential items. We’re proud to be working to support the Government and NHS to set up and resource drive-through testing stations for COVID-19. Isolating Boots pharmacists are providing a boost to the NHS 111 triage service by giving pharmacy advice to patients over the phone, providing capacity to support thousands more patients every week. We have announced an extended partnership with The Hygiene Bank and Fareshare to distribute essential toiletries to NHS hospital workers and charities supporting the most vulnerable in our communities.

Supporting our communities

We are supporting our vulnerable patients by delivering their medicines free of charge to their homes. We have recruited 500 new delivery drivers and added over 400 new vehicles to deliver prescriptions every day. We’ve made our online learning platform for carers and nurses available for free for all care homes across the UK and to thank them for their tireless work, we’re sending out thousands of products to care home workers. During lockdown many domestic abuse victims may be restricted from reaching out so Boots UK and UK SAYS NO MORE have introduced Safe Spaces in our pharmacy consultation rooms where people can go to contact specialist services for support.

Keeping customers and colleagues safe

Personal Protective Equipment, including protective screens, face masks and gloves are regularly supplied to all our stores and every store has a supply of hand sanitiser and access to hand washing facilities. Please continue to assist our teams and observe social distancing rules.

And finally, we would like to thank our amazing colleagues on the front line supporting our patients, customers and the NHS. They are all playing crucial roles in getting the advice, healthcare, medicine and essential products to the people who need them.

Our mission is to help everyone to feel good. And at Boots, this starts internally – with our colleagues. This is why we put our customers first and our colleagues at the heart of everything we do. As the UK’s largest pharmacy-led health and beauty retailer, our purpose is to help our customers look and feel better than they thought possible. For over 170 years, we have used our expertise to help improve the health and wellbeing of local communities so together we can make feel good happen.

Diversity and Inclusion

Diversity and inclusion is at the centre of everything we do here at Boots. We are an equal opportunity employer committed to a diverse and inclusive workforce.

As an organisation we are passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. We have a number of employee-led groups to allow colleagues to network and support each other personally and professionally, including: Women of WBA, WBA Pride Alliance, BAME, Disability Inclusion and InclusivIT.


We have a range of benefits that go beyond salary. These include:

  • Competitive base salary
  • Market leading pension contributions
  • Discretionary Annual bonus
  • Boots staff discount
  • Access to our flexible benefits such as cycle to work, private medical insurance, additional holiday purchase, gym discount, dental insurance, life insurance, critical illness insurance to name a few!

As the UK’s largest pharmacy-led health and beauty retailer, we’re all about helping everyone to feel good – that includes both our customers and our colleagues.

We aim to be an employer of choice, attracting dedicated people who truly share our values and care about what they do. With over 2400 stores of varied sizes and formats across the UK, you can find the right fit for you and your career. If you have the passion, we’ll provide the support and opportunity to develop your career and future with us.


Reducing our impact on the environment is really important to us and we’ve made some great progress so far; from switching our plastic carrier bags to unbleached paper bags in 2019, to signing up to the UK Plastics Pact led by WRAP in 2018, we’re proud to stock a wide range of sustainable products, including our own brand tights made from recycled plastic bottles!

To find out more click here

boots brown paper shopping bags
boots support office colleagues

Nottingham has been the home of Boots since 1849 when John Boot opened the very first Boots store. Now the site in Beeston is the home to Boots UK Support Office. Behind the scenes at the Nottingham Support Office you'll find everything from Brands, Finance and HR, to, IT and much more.

There's always something happening here – from new product launches, to colleagues supporting our corporate partnerships like Children in Need, or fundraising for our own Boots Benevolent Fund charity that offers support to current and past colleagues.

There's also an array of great amenities on-site to help you really settle in to life at Boots. There’s a gym, dry cleaning service, coffee shop, cafeteria, Boots Opticians and Boots store.

boots support office nottingham
Early Career colleagues

If you are looking to kick start your career at Boots we have a variety of amazing opportunities available to inspire you to reach your full potential. Whether you have just left school or university, or fancy a career change, we have a whole range of opportunities from work experience, apprenticeships to graduate schemes to build up your talent and knowledge. Our Early Career programmes will provide you with structured learning and development to start your career with us. 

Pre-Registration Pharmacist & Pre-Registration Optometrist

In your Pre-Registration year with Boots, you’ll have the opportunity to continue your constant learning, while working at the heart of a community.

Your journey will be supported every step of the way by a dedicated Tutor/Supervisor, as well as your store team and managers. The year-long programme mixes digital learning and face-to-face training, plus the chance to work with other students and colleagues across the Boots network.

Find out more about our Pre-Registration Pharmacist programme.

Boots Reviews

  • Featured Review

    Helpful (1)

    "Great Place to Work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Boots Customer Assistant
    Current Employee - Boots Customer Assistant

    I have been working at Boots part-time (More than 3 years)


    Relaxed and enjoyable workplace. Everyone is always positive and everyone helps one another, especially if there are complaints/ problems with customers.


    Only Con is dealing with customer complaints, however, that comes with the job so you just need to know how to communicate and deal with people.

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Boots Photos

Boots photo of: Team Wadebridge - Store of the Year at our 2019 Best of the Best awards.
Boots photo of: Benny Day 2019
Boots photo of: Benny Day 2019
Boots photo of: Benny Day 2019
Boots photo of: 2019 50 Year Club mMmbers
Boots photo of: Colleague badge collection
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Boots Interviews



Getting an Interview

Getting an Interview





    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience


    Informal Chat, very casual. Interviewer was very friendly and offered job on the spot. Would very much recommend the application process. Informal Chat, very casual. Interviewer was very friendly and offered job on the spot. Would very much recommend the application process.

    Interview Questions

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Boots Awards & Accolades

  • Stars Awards, Retail Week Rising, 2014
  • RAD Awards Best use of social media in recruitment, RADs, 2014
  • Best use of social media in recruitment, CIPD, 2014
  • Innovation in Online Recruitment, Recruiter, 2014
  • Top 300 Graduate Employers, The Guardian, 2014
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