Working at British Airways | Glassdoor.co.uk

British Airways Overview

www.ba.com
Harmondsworth, England
10000+ employees
1919
Subsidiary or Business Segment
Airlines
£5 to £10 billion (GBP) per year
We’re marking a special anniversary at British Airways in 2019 – our centenary year is a fantastic time to be part of the team. Not only are we celebrating the achievements and big moments of the last 100 years, we’re looking to the future with ... Read more

Mission: Connecting Britain with the world, together as one British Airways.


Glassdoor Awards

Best Places to Interview: 2017 (#19)

Company Updates

  • Rachel is one of our many engineers and is keen to encourage more to join the field. After a little over a year, she decided to swap her cabin crew uniform for overalls. She now supports the night team that ensures our aircraft are ready to fly on time each morning. Find out how to join today: http://glassdoor.com/slink.htm?key=vMiXE

    British Airways - Engineering

    British Airways' highly skilled Engineers manage and maintain a fleet of over 300 aircraft, which will grow as we introduce the new Airbus A320neo.

  • We’re celebrating winning a hat trick at the UK’s leading apprenticeship awards.

    Our apprentices voted us one of the top employers in the country – and two of our current students won individual awards for their outstanding achievements.

    At last night’s Rate My Apprenticeship Awards ceremony in London, Heathrow Operations Agent Shannon Mitchell won the Outstanding Intermediate Apprentice (Level 2) award. And T3 Lead Customer Service Representative Abigail Roberts scooped the Outstanding Advanced Apprentice (Level 3) gong.

    This is the first year we have been involved in the awards, and we also triumphed in the Employer Awards category. Based entirely on our students’ ratings of their experiences with us, we won a place in the top 100, entering the table at number 58.

    The Employer Awards recognise and reward excellence amongst employers who offer apprenticeships and school leaver opportunities across the UK.

See AllSee All

British Airways – Why Work For Us?


Find the opportunity to match your talents

There are many different roles on offer – both in the air and on the ground, customer-facing and behind the scenes. Whatever your role, you will thrive with us if you’re a resourceful team player who brings a genuine warmth, energy and positivity to your work – someone who cares about making customers feel great about their experiences.

There’s a distinctive feel to our culture, just like there’s a unique feel to our service. We represent timeless British values and the best of modern Britain. Our country’s creativity, diversity, wit, warmth and style are qualities admired around the world. They’re also the qualities that make us who we are. If you’re made the same way, there could be a place for you on the team.




Our Pilots and Cabin Crew have very different responsibilities – but both roles focus on creating the best possible experiences for our customers. Our people go that bit further to make flights memorable, while putting a distinctly British slant on the service we offer. Working in the air isn’t just a job. There will be challenging days. It’s never 9-5, and it's not for everyone. But when a customer says you have made their flight, there’s no feeling like it. You’ll find opportunities across multiple routes, flying both long and short haul.




It takes a diverse mix of talented people to run an airline of our size and complexity. Our Airport Customer Services teams focus on making customers’ journeys easy, while Ground Operations & Cargo teams keep everything in motion behind the scenes. We trust our Engineers with setting the highest standards in maintaining our diverse fleet. Our Contact Centre teams are brand ambassadors ready to help customers all over the world. In Head Office roles, our specialists and leaders across different functions are finding even smarter ways to achieve our goals.

If you’re a student, school leaver or graduate, we can provide the perfect springboard for your career wherever your aspirations lie – in the air or on the ground. If you have an enquiring mind and thirst for knowledge, we can set you on the right path through our Work Experience, Apprenticeships, Business Placements and Graduate Programmes.

All of our programmes develop self-awareness, personal strengths and self-confidence, and help you to build your network in our business and in the industry, while working on cutting-edge live projects.


Diversity and Inclusion

It is important to us that our colleagues reflect the many different communities around the world that we serve. That’s why we encourage our people to celebrate and be proud of diversity and we strive to grow an inclusive environment in which everyone can thrive, whatever their personal characteristics or background.

Our diverse culture

Our aim is to build a truly inclusive environment where colleagues can be themselves. And we’re already well on our way to achieving that aim, with collaborative ways of working that allow us to meet the needs of customers and colleagues around the world.

Bringing people together

From gender and ethnicity to our commitment to support our colleagues across the generations, we value diversity in every sense. We appreciate and understand that diverse perspectives, experiences and backgrounds enable our business to flourish, be more dynamic and continue to grow.

It's a journey, and we have made great strides – but it doesn't stop here. The real change starts with our people. With their values and behaviours, and in the way that they support each other. That’s why we encourage our colleagues to use their voices and be advocates for diversity.

“British Airways is a welcoming place. We recognise the benefit of diversity and inclusion for everyone who works for us and for our customers. Our vision is for diversity and inclusion to be a part of our DNA and I am committed to making this happen. As we move towards our centenary year, we can look forward to a future where diversity and inclusion is a celebrated integral part of our modern and dynamic workforce."

- Alex Cruz, Chief Executive

British Airways Reviews

  • Featured Review

    "Incredible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Office Employee in Harmondsworth, England
    Current Employee - Head Office Employee in Harmondsworth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)

    Pros

    BA has so many pro's, most notably:
    - Flexible working
    - Supportive managers
    - Fantastic career progression
    - Good salaries
    - Wonderful working environment
    - A big focus on staff

    Cons

    The location of head office makes travel mildly inconvenient for employees but there is a regular, free bus service to the station and free parking which makes up for it

    Advice to Management

    Continue the focus on staff, growth and our customers

See All 992 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
See All PhotosSee All

British Airways Interviews

Experience

Experience
62%
20%
18%

Getting an Interview

Getting an Interview
88%
4%
4%
2
1
1
0

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at British Airways (London, England) in April 2019.

    Interview

    Assessment day takes place at BA head office in Waterside near London Heathrow Airport. The day consists of a presentation, followed by group assessment and then 1 to 1 role play scenario. You are then split into groups, the unsuccessful group goes home and successful group go on to face to face interviews with managers from BA. I was success and reached the last stage, the face to face interviews. I received an offer of employment 7 days later.

    Interview Questions

See All 401 Interviews

British Airways Awards & Accolades

  • 2019 Worker's Choice Brand Rankings, You Gov, 2019
  • Best Airline Staff in Europe, Skytrax, 2019
  • Top 100 Apprenticeship Employers, Rate-My-Apprenticeship, 2019
  • Outstanding Advanced Apprentice (Level 3) - Abigail Roberts, Rate-My-Apprenticeship, 2019
  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
See More

Work at British Airways? Share Your Experiences

British Airways
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or