Working at British Airways | Glassdoor.co.uk

British Airways Overview

www.ba.com
Harmondsworth, England
10000+ employees
1919
Subsidiary or Business Segment
Airline
£5 to £10 billion (GBP) per year
We’re marking a special anniversary at British Airways in 2019 – our centenary year is a fantastic time to be part of the team. Not only are we celebrating the achievements and big moments of the last 100 years, we’re looking to the future with ... Read more

Mission: To Fly. To Serve.


Glassdoor Awards

Best Places to Interview: 2017 (#19)

British Airways – Why Work For Us?


Find the opportunity to match your talents

There are many different roles on offer – both in the air and on the ground, customer-facing and behind the scenes. Whatever your role, you will thrive with us if you’re a resourceful team player who brings a genuine warmth, energy and positivity to your work – someone who cares about making customers feel great about their experiences.

There’s a distinctive feel to our culture, just like there’s a unique feel to our service. We represent timeless British values and the best of modern Britain. Our country’s creativity, diversity, wit, warmth and style are qualities admired around the world. They’re also the qualities that make us who we are. If you’re made the same way, there could be a place for you on the team.




Our Pilots and Cabin Crew have very different responsibilities – but both roles focus on creating the best possible experiences for our customers. Our people go that bit further to make flights memorable, while putting a distinctly British slant on the service we offer. Working in the air isn’t just a job. There will be challenging days. It’s never 9-5, and it's not for everyone. But when a customer says you have made their flight, there’s no feeling like it. You’ll find opportunities across multiple routes, flying both long and short haul.




It takes a diverse mix of talented people to run an airline of our size and complexity. Our Airport Customer Services teams focus on making customers’ journeys easy, while Ground Operations & Cargo teams keep everything in motion behind the scenes. We trust our Engineers with setting the highest standards in maintaining our diverse fleet. Our Contact Centre teams are brand ambassadors ready to help customers all over the world. In Head Office roles, our specialists and leaders across different functions are finding even smarter ways to achieve our goals.

If you’re a student, school leaver or graduate, we can provide the perfect springboard for your career wherever your aspirations lie – in the air or on the ground. If you have an enquiring mind and thirst for knowledge, we can set you on the right path through our Work Experience, Apprenticeships, Business Placements and Graduate Programmes.

All of our programmes develop self-awareness, personal strengths and self-confidence, and help you to build your network in our business and in the industry, while working on cutting-edge live projects.


British Airways Reviews

3.1
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Alex Cruz
309 Ratings
  • Featured Review

    "Global account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in London, England
    Current Employee - Global Account Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 10 years)

    Pros

    Great and stimulating environment. Travel benefits and strong team morale

    Cons

    Long hours and lots of travel

    Advice to Management

    Continue growing in current direction. Support and train talent further.

See All 880 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
See All PhotosSee All

British Airways Interviews

Experience

Experience
62%
20%
18%

Getting an Interview

Getting an Interview
88%
4%
4%
2
1
1
0

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    Cabin Crew LGW Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at British Airways.

    Interview

    2-on-1 45 minute interview with two members of the recruitment team. Very friendly, relaxed, a wide variety of questions mostly focusing on explaining times when you'd provided good customer service

    Interview Questions

    • Tell us a time when you provided excellent customer service   1 Answer
See All 385 Interviews

British Airways Awards & Accolades

  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
  • Top 100 Graduate Employers, The Sunday Times (UK), 2018
  • Most Popular Graduate Employer, The Guardian UK 300, 2018
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