Working at British Airways |

British Airways Overview
Harmondsworth, England
10000+ employees
Subsidiary or Business Segment
$10+ billion (USD) per year
We’re British Airways. To the millions of people who fly with us every year, we matter.
We matter because we are the national flag carrier. Because of the 123,000 customers who fly with us daily to more than 200 destinations across the world. And ... Read more

Mission: To Fly. To Serve.

Glassdoor Awards

Best Places to Interview: 2017 (#19)

British Airways – Why Work For Us?

Explore a world of opportunity

We have an unwavering commitment to delivering service at our hospitable best; it is provided by a broad and diverse group of people in different roles from all over the world. From Cabin Crew and Pilots to Ground Operations, Airport Customer Services and Engineering and in our Head Office roles. Opportunities at British Airways are diverse; if you demonstrate a natural flair and aptitude, as well as hard work, drive and determination, we are ready to invest in your talents.

As a business, we are always looking for ways to satisfy the growing demands of our customers. Whatever you do, in whatever area you work in, we will give you the support required to enable you to be the very best that you can be.

The life of a British Airways Pilot, or as a member of our Cabin Crew is challenging and exhilarating. As part of one of the most progressive international airlines in the industry, you will be expected to perform at the highest standards, on a variety of aircraft, across multiple routes, flying both long, and short haul!

Working for British Airways requires an unwavering commitment to delivering the very best in British hospitality, utilising your life skills and experience to help create a safe, secure and hospitable environment for all our customers from across the globe.

Working “In the Air” isn’t just a job. There will be challenging days, it’s never 9-5, and it's not for everyone. But when a customer says you have made their flight, there’s no feeling like it.

Behind the scenes is where a lot of the magic happens. And it takes a lot of incredibly talented people to run an airline business as large, and as successful as ours is.  From our fantastic Airport Customer Services Teams, that seamlessly navigate you through the airport, through to our conscientious and hardworking Ground Operations and Cargo teams, who thrive on setting the standards that others can only follow. We employ exceptional Customer Service professionals who deliver a straightforward, personalised and efficient service.  Our Engineering teams are made up of every role required to run a fleet of over 300, and we employ some of the industry’s finest!

Head Office roles cover a wide range of disciplines and positions, spread over multiple locations, in the UK and Overseas.  The Head Office teams comprise of the intrepid and the bold; always challenging the status quo and fearless in the face of change. Always passionate about service and continuously in pursuit of excellence!

At British Airways we believe that the best years lie ahead of us.

It's the future that counts, and we know better than most that it is our brilliant people who are the heartbeat of the airline.  And we couldn't be prouder of our Graduate, Business Placement, Apprenticeship and Work Experience teams, who together are known as "Emerging Talent."

You will find our "Emerging Talent" teams and their alumni working across the business and in virtually every team.

All our programmes are designed to help develop self-awareness, personal strengths and self-confidence, as well as help you to learn about maximising your networks, relationships with peers and stakeholders while working on cutting-edge live projects.

We believe that we offer you the strong foundations needed to flourish, and the skills required to help make the seemingly impossible become a reality.

Collaborators, challengers and the thoughtfully energetic.

The only question is, do you have what it takes?

British Airways Reviews

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Recommend to a friend
Approve of CEO
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Alex Cruz
271 Ratings
  • Featured Review

    "Global account manager"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Account Manager in London, England
    Current Employee - Global Account Manager in London, England
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 10 years)


    Great and stimulating environment. Travel benefits and strong team morale


    Long hours and lots of travel

    Advice to Management

    Continue growing in current direction. Support and train talent further.

See All 800 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
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British Airways Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Cabin Crew LGW Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took a week. I interviewed at British Airways.


    2-on-1 45 minute interview with two members of the recruitment team. Very friendly, relaxed, a wide variety of questions mostly focusing on explaining times when you'd provided good customer service

    Interview Questions

    • Tell us a time when you provided excellent customer service   1 Answer
See All 362 Interviews

British Airways Awards & Accolades

  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
  • Top 100 Graduate Employers, The Sunday Times (UK), 2018
  • Most Popular Graduate Employer, The Guardian UK 300, 2018
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