British Airways

Application

The process took 2+ weeks. I interviewed at British Airways (Heathrow, England).

Interview

You get greeted and handed a pass and a name badge.
Then you wait in the lobby and everyone gets called into a room with a presentation about the company and about pay and what to expect of your successful.

At this point my nerves was at a all time high. This was my third time and I had studied loads for when I would hopefully get a interview. Then my first task was the group exercise and that was fun because we had such a laugh and then after was the dreaded role play!!!! I hate that and don’t understand how that helps the decision making for these recruiters:.. in my normal day to day job I’m perfectly fine dealing with customers but I go blank and stumble on my words knowing I’m being assessed. This time I did what I thought was best.
1-The business class passenger was vegetarian and I could see there was a vegetarian meal in economy so I offered them this if one is available and asked if they would be happy with this.

2-Then they went on about really bad turbulence on their last flight.
I shown empathy and told them I totally understand and that I was once a scared passenger and what turbulence was and they would be fine with us.

3-Then they went on about the delay.
I told them we are making our best effort to leave ASAP and BA always try there best to depart and land on time

4-They also asked about moving to first class because they wanted the meal.
I told them I can not unfortunately just move them up but they could pay for the upgrade to first class

With this being my third time trying all I want is a chance. A chance for them to interview me and to get to know me. Judging me on my nerves, nerves that are mixed with passion.

I really want to work for this airline but I truly feel that maybe they just take a automatic look at me and think no straight away.

It’s so unfair because I’m good crew :-(

Will I try again in 6months?, I don’t no. Just wish they gave feedback to let me no what and where I go wrong.

Interview Questions