Working at British Airways |

British Airways Overview
Harmondsworth, England
10000+ employees
Subsidiary or Business Segment
£5 to £10 billion (GBP) per year
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make ... Read more

Mission: Connecting Britain with the world, together as one British Airways.

Glassdoor Awards

Best Places to Interview: 2017 (#19)

Company Updates

  • Celebrating a Centenary, we look back on an investment-packed 12 months of accomplishments including a royal visit, new aircraft, new routes and improvements in customer service. Join us and help write the next chapter in our story:

    British Airways - Careers

    You'll find a range of different routes into British Airways, whether you're experienced or just starting out. Explore the options and see how you can help to create experiences customers love. If you're a natural with people, it's time to take your talents to the skies.

  • We welcomed 35 Engineering Apprentices who are starting their career with us in January 2020, at an ‘in touch’ day at the Global Learning Academy. Sixteen of the group are former Thomas Cook Apprentices continuing their learning journey at BA. We’re privileged to be able to support them to achieve their A licence and Engineering Apprenticeship.

    The 19 direct-entry Apprentices will start an intensive three-year course as part of the journey to becoming qualified Aircraft Engineers. This begins with a foundation qualification Level 2 Diploma in Aerospace and Aviation Engineering delivered off-site, working towards A license modules. In years two and three, they will gain experience in various areas of Engineering while completing the Advanced Apprenticeship.

    The ‘in touch’ day was an opportunity for the Apprentices and their family members to engage with us, ask questions and understand our vision. They also met some of our current Apprentices, who shared their own knowledge and experience.

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British Airways – Why Work With Us?

Find the opportunity to match your talents

There are many different roles on offer – both in the air and on the ground, customer-facing and behind the scenes. Whatever your role, you will thrive with us if you’re a resourceful team player who brings a genuine warmth, energy and positivity to your work – someone who cares about making customers feel great about their experiences.

There’s a distinctive feel to our culture, just like there’s a unique feel to our service. We represent timeless British values and the best of modern Britain. Our country’s creativity, diversity, wit, warmth and style are qualities admired around the world. They’re also the qualities that make us who we are. If you’re made the same way, there could be a place for you on the team.

Our Pilots and Cabin Crew have very different responsibilities – but both roles focus on creating the best possible experiences for our customers. Our people go that bit further to make flights memorable, while putting a distinctly British slant on the service we offer. Working in the air isn’t just a job. There will be challenging days. It’s never 9-5, and it's not for everyone. But when a customer says you have made their flight, there’s no feeling like it. You’ll find opportunities across multiple routes, flying both long and short haul.

It takes a diverse mix of talented people to run an airline of our size and complexity. Our Airport Customer Services teams focus on making customers’ journeys easy, while Ground Operations & Cargo teams keep everything in motion behind the scenes. We trust our Engineers with setting the highest standards in maintaining our diverse fleet. Our Contact Centre teams are brand ambassadors ready to help customers all over the world. In Head Office roles, our specialists and leaders across different functions are finding even smarter ways to achieve our goals.

We make adventures happen. Inspire others to dream. Our red, white and blue has always ignited in people a desire to get somewhere. But start your career with BA and you’ll see that the opportunities really are endless. Connections. Relationships. Knowledge. Different points of view. This is what makes our world go around. And it’s what can make yours expand. Because you don’t know how far you’ve travelled until you’ve arrived.  One community, united in its diversity. That’s just how we’re made.

But when it’s an institution the size and scale of BA, you really can go far. Ours is a dynamic, fast-paced environment that will bring out the best in you, if you’re ready to embrace responsibility, take ownership and step up to any challenge.

So help us connect Britain with the world and the world with Britain like no one else. And we’ll help you start getting somewhere.

Your future is out there waiting to be explored. Ready to be part of our new generation?

Diversity and Inclusion

It is important to us that our colleagues reflect the many different communities around the world that we serve. That’s why we encourage our people to celebrate and be proud of diversity and we strive to grow an inclusive environment in which everyone can thrive, whatever their personal characteristics or background.

Our diverse culture

Our aim is to build a truly inclusive environment where colleagues can be themselves. And we’re already well on our way to achieving that aim, with collaborative ways of working that allow us to meet the needs of customers and colleagues around the world.

Bringing people together

From gender and ethnicity to our commitment to support our colleagues across the generations, we value diversity in every sense. We appreciate and understand that diverse perspectives, experiences and backgrounds enable our business to flourish, be more dynamic and continue to grow.

It's a journey, and we have made great strides – but it doesn't stop here. The real change starts with our people. With their values and behaviours, and in the way that they support each other. That’s why we encourage our colleagues to use their voices and be advocates for diversity.

“British Airways is a welcoming place. We recognise the benefit of diversity and inclusion for everyone who works for us and for our customers. Our vision is for diversity and inclusion to be a part of our DNA and I am committed to making this happen. As we move towards our centenary year, we can look forward to a future where diversity and inclusion is a celebrated integral part of our modern and dynamic workforce."

- Alex Cruz, Chief Executive

British Airways Reviews

  • Featured Review

    Helpful (3)

    "Incredible place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Office Employee in Harmondsworth, England
    Current Employee - Head Office Employee in Harmondsworth, England
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 3 years)


    BA has so many pro's, most notably:
    - Flexible working
    - Supportive managers
    - Fantastic career progression
    - Good salaries
    - Wonderful working environment
    - A big focus on staff


    The location of head office makes travel mildly inconvenient for employees but there is a regular, free bus service to the station and free parking which makes up for it

    Advice to Management

    Continue the focus on staff, growth and our customers

See All 1,094 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
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British Airways Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Mixed Fleet Cabin Crew Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 3 weeks. I interviewed at British Airways (London, England) in April 2019.


    Assessment day takes place at BA head office in Waterside near London Heathrow Airport. The day consists of a presentation, followed by group assessment and then 1 to 1 role play scenario. You are then split into groups, the unsuccessful group goes home and successful group go on to face to face interviews with managers from BA. I was success and reached the last stage, the face to face interviews. I received an offer of employment 7 days later.

    Interview Questions

See All 417 Interviews

British Airways Awards & Accolades

  • 2019 Worker's Choice Brand Rankings, You Gov, 2019
  • Best Airline Staff in Europe, Skytrax, 2019
  • Top 100 Apprenticeship Employers, Rate-My-Apprenticeship, 2019
  • Outstanding Advanced Apprentice (Level 3) - Abigail Roberts, Rate-My-Apprenticeship, 2019
  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
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