Working at British Airways |

British Airways Overview
Harmondsworth, England
10000+ employees
Subsidiary or Business Segment
£5 to £10 billion (GBP) per year
At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make ... Read more

Mission: Connecting Britain with the world, together as one British Airways.

Glassdoor Awards

Best Places to Interview: 2017 (#19)

Company Updates

  • We’ll never stop dreaming of creating wonderful memories for our customers, but we know that now is not the time to travel. When our aircraft are cleared for take-off once again, we will be ready to fly and to serve. From our family to yours, thank you. We love you Britain, and will see you very soon. #BATogether

  • After his incredible service and quick thinking, British Airways Apprentice Daniel has been nominated for an Above and Beyond award by our CEO, Alex Cruz. For all of our talented Apprentices, like Daniel, going above and beyond is just a part of their job. With the right training and ongoing support, we set all our colleagues up with the tools they need to succeed. Learn more about how you could become an apprentice at British Airways:

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British Airways – Why Work With Us?

Find the opportunity to match your talents

There are many different roles on offer – both in the air and on the ground, customer-facing and behind the scenes. Whatever your role, you will thrive with us if you’re a resourceful team player who brings a genuine warmth, energy and positivity to your work – someone who cares about making customers feel great about their experiences.

There’s a distinctive feel to our culture, just like there’s a unique feel to our service. We represent timeless British values and the best of modern Britain. Our country’s creativity, diversity, wit, warmth and style are qualities admired around the world. They’re also the qualities that make us who we are. If you’re made the same way, there could be a place for you on the team.

A Better Future for our Planet

We have a team of over 170 dedicated War on Waste Cabin Crew champions who help us identify new initiatives that can improve recycling and waste reduction. We've pledged to remove a quarter of a billion items of single-use plastics from flights by the end of 2020. Working with our suppliers, we’ve made changes like swapping plastic stirrers with bamboo alternatives. In October 2019 we committed to achieving net zero carbon emissions by 2050. Help us build a more sustainable future for aviation.

Our Pilots and Cabin Crew have very different responsibilities – but both roles focus on creating the best possible experiences for our customers. Our people go that bit further to make flights memorable, while putting a distinctly British slant on the service we offer. Working in the air isn’t just a job. There will be challenging days. It’s never 9-5, and it's not for everyone. But when a customer says you have made their flight, there’s no feeling like it. You’ll find opportunities across multiple routes, flying both long and short haul.

It takes a diverse mix of talented people to run an airline of our size and complexity. Our Airport Customer Services teams focus on making customers’ journeys easy, while Ground Operations & Cargo teams keep everything in motion behind the scenes. We trust our Engineers with setting the highest standards in maintaining our diverse fleet. Our Contact Centre teams are brand ambassadors ready to help customers all over the world. In Head Office roles, our specialists and leaders across different functions are finding even smarter ways to achieve our goals.

We make adventures happen. Inspire others to dream. Our red, white and blue has always ignited in people a desire to get somewhere. But start your career with BA and you’ll see that the opportunities really are endless. Connections. Relationships. Knowledge. Different points of view. This is what makes our world go around. And it’s what can make yours expand. Because you don’t know how far you’ve travelled until you’ve arrived.  One community, united in its diversity. That’s just how we’re made.

But when it’s an institution the size and scale of BA, you really can go far. Ours is a dynamic, fast-paced environment that will bring out the best in you, if you’re ready to embrace responsibility, take ownership and step up to any challenge.

So help us connect Britain with the world and the world with Britain like no one else. And we’ll help you start getting somewhere.

Your future is out there waiting to be explored. Ready to be part of our new generation?

Diversity and Inclusion

It is important to us that our colleagues reflect the many different communities around the world that we serve. That’s why we encourage our people to celebrate and be proud of diversity and we strive to grow an inclusive environment in which everyone can thrive, whatever their personal characteristics or background.

Our diverse culture

Our aim is to build a truly inclusive environment where colleagues can be themselves. And we’re already well on our way to achieving that aim, with collaborative ways of working that allow us to meet the needs of customers and colleagues around the world.

Bringing people together

From gender and ethnicity to our commitment to support our colleagues across the generations, we value diversity in every sense. We appreciate and understand that diverse perspectives, experiences and backgrounds enable our business to flourish, be more dynamic and continue to grow.

It's a journey, and we have made great strides – but it doesn't stop here. The real change starts with our people. With their values and behaviours, and in the way that they support each other. That’s why we encourage our colleagues to use their voices and be advocates for diversity.

“British Airways is a welcoming place. We recognise the benefit of diversity and inclusion for everyone who works for us and for our customers. Our vision is for diversity and inclusion to be a part of our DNA and I am committed to making this happen. As we move towards our centenary year, we can look forward to a future where diversity and inclusion is a celebrated integral part of our modern and dynamic workforce."

- Alex Cruz, Chief Executive

British Airways Reviews

  • "Review of British airways"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cargo Agent in Heathrow, England
    Current Employee - Cargo Agent in Heathrow, England
    Positive Outlook
    Approves of CEO

    I have been working at British Airways full-time (More than 5 years)


    Good pay good benefits gym at work


    There is no cons to this role

    Advice to Management

    Management are good

See All 1,427 Reviews

British Airways Photos

British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Crew
British Airways photo of: Mixed Fleet Cabin Crew
British Airways photo of: Cabin Services Manager
British Airways photo of: A380 Heathrow
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British Airways Interviews



Getting an Interview

Getting an Interview





    Commercial Analyst Interview

    Anonymous Interview Candidate in Heathrow, England
    No Offer
    Negative Experience
    Difficult Interview


    I applied online. The process took 2+ months. I interviewed at British Airways (Heathrow, England).


    Online application, telephone interview, online tests, in-person assessment (case study and then a strengths interview). Easy application process up until in-person assessment and the interviewers were friendly.

    However, the lady I met at the careers reception desk at Waterside was very rude and despite giving her accepted paperwork for ID verification etc. she said she could not accept it. Additionally no expenses are paid which is disappointing, even more so when they don't even bother to give feedback - given I took a whole day out to attend it does not take long for a quick email or follow-up call.

    The case study element of the interview was challenging, mostly due to it taking a very different format to the majority of consultancies, professional services firms or even investment banks. A little note to advise candidates to brush up on Excel skills prior to the interview would have been nice, at least for candidates who tend to use other (and more complex) programmes to analyse data. It was a curveball that then set the tone for the rest of the process.

    Interview Questions

See All 441 Interviews

British Airways Awards & Accolades

  • 2019 Worker's Choice Brand Rankings, You Gov, 2019
  • Best Airline Staff in Europe, Skytrax, 2019
  • Top 100 Apprenticeship Employers, Rate-My-Apprenticeship, 2019
  • Outstanding Advanced Apprentice (Level 3) - Abigail Roberts, Rate-My-Apprenticeship, 2019
  • Ranked number 1 employer for Logistics, transport and supply chain, The Guardian UK 300, 2018
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Work at British Airways? Share Your Experiences

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