Working at British Airways | Glassdoor.co.uk

British Airways Overview

www.ba.com
Harmondsworth, England
10000+ employees
1974
Subsidiary or Business Segment
Airline
$10+ billion (USD) per year
British Airways (BA) carries passengers and cargo to more than 150 destinations in some 75 countries from hubs at London's Heathrow and Gatwick airports. The carrier operates a fleet of about 240 aircraft, consisting mainly of Airbus and Boeing jets. BA extends ... Read more

Mission: To Fly. To Serve.


Glassdoor Awards

Best Places to Interview: 2017 (#19)

British Airways – Why Work For Us?


British Airways is a full service global airline, offering year-round low fares with an extensive global route network flying to and from centrally-located airports.

British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience.
 
At the start of every month, we'll be asking you to share your travel destination tips. We'll feature the best ones in our Business Life Magazine which is read by millions of others on board our flights every month.

Celebrating 99 years of flying with pride

British Airways can trace its origins back to the birth of civil aviation, the pioneering days following World War I. In the 99 years that have passed since the world's first schedule air service on 25 August 1919, air travel has changed beyond all recognition. Each decade saw new developments and challenges, which shaped the path for the future, Take a look at the different eras of air travel, to see how British Airways became the airline it is today.

Explore a world of opportunity

We’re British Airways. To the millions of people who fly with us every year, we matter. We matter because we are the national flag carrier. Because we take Britain to the world. And we bring the world to Britain. And it’s all made possible by our people. The heartbeat of our airline.

Discover limitless opportunities

Our people have the power to make memorable customer experiences - wherever they work, on the ground or in the air. Whether you are experienced, or you’re just starting out, find your British Airways career here.

Working with us

As a nation, we have welcomed people from all over the world, and as the nation’s flag carrier we invite you to join our family, to embody your nations pride and help us deliver service at our hospitable best.


A journey with no boundaries

It’s a promise that is delivered by a wide and diverse group of people in different roles from all over the world – from Cabin Crew and Pilots to Ground Operations, Airport Customer Services and in our Head Office roles. Opportunities at British Airways are diverse; if you demonstrate a natural flair and aptitude, as well as hard work, grit and determination, we’re ready to invest in your talents!

Our people are proud to work for British Airways and we want them to feel rewarded and valued. Working for us is not just about pay, but also about development opportunities and benefits such as competitive pensions, discounted shopping and staff travel as part of a Total Reward package.

    • Pay. You’ll receive a market-competitive salary that reflects the role that you do.
    • Bonus. Share in our success. Individual bonuses are given in line with our financial, operational, customer and personal performance.
    • Flexible Benefits Scheme. Our new flexible benefits scheme is available to colleagues and will offer a range of benefits to choose from including a market-leading defined contribution (DC) pension, helping you save for the future. The scheme gives colleagues choice and more control over your benefits and how you spend the contributions that you will receive from British Airways. The range of benefits to choose from include - critical illness cover, childcare vouchers, cycle to work, additional life insurance cover, private medical insurance, dental plan and healthcare cash plan.
    • Fly the World (Staff Travel). From day one, you can purchase discounted commercial tickets, known as ‘Hotline’ tickets, for your own use or for friends and family. After a qualifying period, you’ll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner airlines. After five years, you’ll be eligible to one concession per year for you and your nominees to use on any eligible route on our network. Taxes and charges apply.
    • Cargo Concession. After six months, you’ll be entitled to an annual cargo concession of up to 250kg to transport personal property on our network – you only have to pay 10% of the applicable Air Cargo Tariff.
    • Well-Being. Wellbeing sponsors and advisers across British Airways promote a number of wellbeing and inclusion initiatives. We also offer a variety of other benefits to help you develop as a professional, and stay healthy and productive.
    • Flexible Working. Line managers consider all submitted requests for part-time working, job sharing or working from home in line with business and operational requirements.
    • Discounts. You can enjoy special discounts and savings on a range of products such as hotels and phones to tie in with your staff travel trip.
    • Season Ticket Loans. Public transport season tickets offer considerable cost savings and convenience, although a substantial initial outlay is required. We offer interest-free loans to purchase season tickets.
    • Heathrow Express. Whether you are commuting to Heathrow, or heading off on holiday you’ll be entitled to buy Express Saver Tickets with a 75% discount.
    • Car Parking. At our Westbase site near Heathrow, you can park for free for up to two weeks when you go on holiday – a big saving! Also, most of our work locations around the UK offer free parking (subject to space) for colleagues while at work.
    • BA Clubs. Provide a wide variety of sports and leisure facilities, with free membership in your first year. Get involved in anything from athletics to yachting, angling to yoga.
    • Restaurants. Many of our offices have subsidised restaurant facilities. Waterside Head Office has a wide range of cafes and restaurants on the “indoor” street.

British Airways Reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Alex Cruz
251 Ratings
  • "Really interesting recruitment process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cabin Crew in Heathrow, England
    Current Employee - Cabin Crew in Heathrow, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very long. A lot of people don’t get through the role play

    Cons

    The presentation on the assessment day makes you want the job more than anything

See All 749 Reviews

British Airways Photos

British Airways photo of: A380 Heathrow
British Airways photo of: Office in the air
British Airways photo of: Inside BA HQ Waterside AKA "Waterworld" or "Latteland"
British Airways photo of: BA 77W
British Airways photo of: Training
British Airways photo of: panda plane
See All PhotosSee All

British Airways Interviews

Experience

Experience
62%
20%
18%

Getting an Interview

Getting an Interview
88%
4%
4%
2
1
1
0

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Aircraft Maintenance Supervisor Interview

    Anonymous Employee in Gatwick, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at British Airways (Gatwick, England).

    Interview

    Basically an HR interview. Not many technical questions and more man management. They are looking for supervisors to improve teams and performance. You will also be asked how to find out who is the disruptive member of the team and how to create a development plan. What options are open to you for retraining. First stage gross misconduct or poor performance and how you would for about it.

    Interview Questions

    • You join a new area. How do you access the skill and capability of the staff under your control? Please explain each roles responsibility and what you would expect from them?

      How would you deal with disruptive staff?

      How would you deal with under performance in your area?   Answer Question
See All 336 Interviews

British Airways Awards & Accolades

  • Top 100 Graduate Employers, The Sunday Times (UK), 2009

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