Working at British Gas |

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

British Gas Overview

Work here? Get a FREE Employer Account
Windsor, South East England, England
5001 to 10000 employees
Company - Private
Unknown / Non-Applicable
We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

British Gas Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
British Gas Managing Director Mark Hodges
Mark Hodges
94 Ratings
  • "Good company to work for"

    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at British Gas part-time


    - good salary
    - good benefits
    - good hours


    not applicable - really enjoy working for the company

See All 393 Reviews

British Gas Photos

British Gas photo of: Centrica HQ
British Gas photo of: British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)
British Gas photo of: A picture tells a thousand words
British Gas photo of: office
British Gas photo of: New Install
British Gas photo of: Annual Day 2014
See All PhotosSee All

British Gas Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Customer Service Advisor Interview

    Anonymous Employee in Manchester, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at British Gas (Manchester, England) in October 2017.


    1. Online Application
    2. Telephone Interview
    3. Role Play
    4. Assessment Centre
    5. Job Offer

    Online application - Apply online, submit your CV and complete an online test that included a timed maths section (8 minutes to answer 10 questions) the other section(s) was based on your personality.

    Telephone Interview - You receive an e-mail saying you had progressed to the phone interview. You login to their online system and book a time for the phone interview that is convenient for you. There were maybe 5 questions including what do you know about British Gas and why do you want to work for British Gas. Then, there's a game in which you have to ask questions & use the answers to those questions to guess the object that the recruiter has in her hand. I failed the section miserably. I wasn't expecting that game, I asked 3 questions and my mind went blank. They put you on hold and come back with an outcome.

    Role Play- Self explanatory. They send you the information/script for the role play at the time they tell you that you're successfully moving onto the role play. You usually have to do 2 role plays, I only had to do 1.

    Assessment Centre - There were 4 of us. There was a 20-30 minute presentation by someone from the recruitment department that discusses the role, benefits, company values etc.

    After the presentation you have to do a correspondence test. You have to type an e-mail response to a customer. They hand you a fake initial e-mail from a customer for you to respond to.

    After the correspondence test you tour the call centre floor.

    Finally, there's the interview. It's a one on one interview with a manager (they DO NOT have control over hiring decisions). There were maybe 3 or 4 questions. The questions are based off the answers that you used in your initial application. I thought my interview went quite bad even though the interviewer was nice.

    They tell you they'll contact you within a week. They contacted me exactly one week after my interview and made me a conditional job offer. So, assuming my credit & background checks come up good (which they should) I'll begin work next month. Also, I applied for the CSA Apprenticeship as I had saw the listing for that before I saw the CSA job listing. However, pay is still the same, as is the training.

    **Don't be too hard on yourself when applying. I thought I was going to fail the phone interview when it came time to play that silly game that I was unprepared for as nobody had mentioned that online. However, the recruiter tells you not to worry too much about that. I still passed that section. My role play was excellent. At the assessment centre I think my correspondence task was pretty okay but my interview could've went waayy better. I left BG thinking my chances were 50/50 thanks to that interview. And I was almost certain I didn't get the job.

    Interview Questions

    • Why do you want to work for British Gas?   1 Answer
    • What do you know about British Gas?   Answer Question
    • Can you think of a time you had to make a good first impression, how did you do this?   Answer Question
See All 89 Interviews

British Gas Awards & Accolades

  • UK's 50 Best Places to Work(Business & Services), Great Place to Work, 2009
  • UK's 50 Best Places to Work, Great Place to Work, 2008

Work at British Gas? Share Your Experiences

British Gas
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate