I worked at British Gas full-time (More than 8 years)
good company to work for, friendly people, very good training facilities available to all staff, a very good subsidised canteen
Some of the targets are quite high and can be difficult to achieve in the time allowed, sometimes there is pressure to do overtime
Advice to Management
Allow more time to complete tasks and more training if required instead of focusing on targets. Listen to the staff
I applied online. The process took 2 weeks. I interviewed at British Gas (Manchester, England) in October 2017.
1. Online Application
2. Telephone Interview
3. Role Play
4. Assessment Centre
5. Job Offer
Online application - Apply online, submit your CV and complete an online test that included a timed maths section (8 minutes to answer 10 questions) the other section(s) was based on your personality.
Telephone Interview - You receive an e-mail saying you had progressed to the phone interview. You login to their online system and book a time for the phone interview that is convenient for you. There were maybe 5 questions including what do you know about British Gas and why do you want to work for British Gas. Then, there's a game in which you have to ask questions & use the answers to those questions to guess the object that the recruiter has in her hand. I failed the section miserably. I wasn't expecting that game, I asked 3 questions and my mind went blank. They put you on hold and come back with an outcome.
Role Play- Self explanatory. They send you the information/script for the role play at the time they tell you that you're successfully moving onto the role play. You usually have to do 2 role plays, I only had to do 1.
Assessment Centre - There were 4 of us. There was a 20-30 minute presentation by someone from the recruitment department that discusses the role, benefits, company values etc.
After the presentation you have to do a correspondence test. You have to type an e-mail response to a customer. They hand you a fake initial e-mail from a customer for you to respond to.
After the correspondence test you tour the call centre floor.
Finally, there's the interview. It's a one on one interview with a manager (they DO NOT have control over hiring decisions). There were maybe 3 or 4 questions. The questions are based off the answers that you used in your initial application. I thought my interview went quite bad even though the interviewer was nice.
They tell you they'll contact you within a week. They contacted me exactly one week after my interview and made me a conditional job offer. So, assuming my credit & background checks come up good (which they should) I'll begin work next month. Also, I applied for the CSA Apprenticeship as I had saw the listing for that before I saw the CSA job listing. However, pay is still the same, as is the training.
**Don't be too hard on yourself when applying. I thought I was going to fail the phone interview when it came time to play that silly game that I was unprepared for as nobody had mentioned that online. However, the recruiter tells you not to worry too much about that. I still passed that section. My role play was excellent. At the assessment centre I think my correspondence task was pretty okay but my interview could've went waayy better. I left BG thinking my chances were 50/50 thanks to that interview. And I was almost certain I didn't get the job.