I have been working at British Gas part-time
- good salary
- good benefits
- good hours
not applicable - really enjoy working for the company
I applied online. The process took 2 weeks. I interviewed at British Gas (Manchester, England) in October 2017.
1. Online Application
2. Telephone Interview
3. Role Play
4. Assessment Centre
5. Job Offer
Online application - Apply online, submit your CV and complete an online test that included a timed maths section (8 minutes to answer 10 questions) the other section(s) was based on your personality.
Telephone Interview - You receive an e-mail saying you had progressed to the phone interview. You login to their online system and book a time for the phone interview that is convenient for you. There were maybe 5 questions including what do you know about British Gas and why do you want to work for British Gas. Then, there's a game in which you have to ask questions & use the answers to those questions to guess the object that the recruiter has in her hand. I failed the section miserably. I wasn't expecting that game, I asked 3 questions and my mind went blank. They put you on hold and come back with an outcome.
Role Play- Self explanatory. They send you the information/script for the role play at the time they tell you that you're successfully moving onto the role play. You usually have to do 2 role plays, I only had to do 1.
Assessment Centre - There were 4 of us. There was a 20-30 minute presentation by someone from the recruitment department that discusses the role, benefits, company values etc.
After the presentation you have to do a correspondence test. You have to type an e-mail response to a customer. They hand you a fake initial e-mail from a customer for you to respond to.
After the correspondence test you tour the call centre floor.
Finally, there's the interview. It's a one on one interview with a manager (they DO NOT have control over hiring decisions). There were maybe 3 or 4 questions. The questions are based off the answers that you used in your initial application. I thought my interview went quite bad even though the interviewer was nice.
They tell you they'll contact you within a week. They contacted me exactly one week after my interview and made me a conditional job offer. So, assuming my credit & background checks come up good (which they should) I'll begin work next month. Also, I applied for the CSA Apprenticeship as I had saw the listing for that before I saw the CSA job listing. However, pay is still the same, as is the training.
**Don't be too hard on yourself when applying. I thought I was going to fail the phone interview when it came time to play that silly game that I was unprepared for as nobody had mentioned that online. However, the recruiter tells you not to worry too much about that. I still passed that section. My role play was excellent. At the assessment centre I think my correspondence task was pretty okay but my interview could've went waayy better. I left BG thinking my chances were 50/50 thanks to that interview. And I was almost certain I didn't get the job.