Working at British Heart Foundation |

British Heart Foundation Overview

London, England
1001 to 5000 employees
Non-profit Organisation
Health Charities
£100 to £500 million (GBP) per year
At the British Heart Foundation, there’s one thing that motivates all of us, and that’s funding research to beat the world’s biggest killers - heart and circulatory diseases.

We are now one of the UK’s largest and best ... Read more

Mission: Our vision is a world without heart and circulatory diseases.

Glassdoor Awards

Top CEOs: 2019 (#44)

Company Updates

  • Congratulations to Phil Dent and Elkie Woodbridge who, due to their on-going hard work and dedication, have been promoted to become the Regional Directors of our Furniture stores in the North and South!

    They are on the look-out for talented people to join them during this exciting time.

    Find out more about our opportunities here:

  • We have an exciting opportunity for an Area Manager to join Phil Dent and his team covering Glasgow!

    Below is what Phil had to say about his team and the role:

    'At the BHF, Area Managers work together to drive sales and profit across their stores. The Glasgow area includes the second highest profit-making store in the UK and a brand new Home and Fashion store in Hamilton. This is a great opportunity to join a dynamic, driven and hard-working regional team!â€'

    If you would like a career that truly makes a difference every day then apply today!

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British Heart Foundation Video

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British Heart Foundation – Why Work For Us?

Help beat heartbreak for everyone

At the British Heart Foundation, there’s one thing that motivates all of us, and that’s funding research to beat the world’s biggest killers - heart and circulatory diseases.

We are now one of the UK’s largest and best known charities. Our workforce spans England, Wales, Scotland and Northern Ireland. We pride ourselves on giving our people a working environment that is rewarding and supportive, inspiring and challenging.

(As well as our Glassdoor ratings and reviews, we're very proud of our rating on

From Internal Communications and IT to Retail and Digital Marketing, we attract
experts. But experts who are driven by wanting to be part of something bigger. We’re all here to play our part in keeping families together. From our offices to our shops - we’re here to beat heartbreak forever.

Our diversity is our biggest strength, we have job opportunities available in our
offices dotted across the UK, in over 700 stores, and we even offer home based
roles. All we’re interested in is talented, hard working people who share our values.

As a world class organisation, we offer competitive salaries and an attractive
package of benefits, designed to support the health and wellbeing of everyone who works here. We also provide a supportive and encouraging environment for your career and skills to flourish.

Everyone who works here lives our values every day: brave, informed,
compassionate and driven. Because whatever role we are in, we share the same
fearless commitment to sparing families the heartbreak of conditions like stroke,
heart failure, atrial fibrillation and other heart diseases - conditions that currently kill 1 in 4 in the UK.

The most important thing you need to know about working at the British Heart
Foundation is that every single day is about protecting our mums and our dads, our brothers and sisters, our grandparents and our friends. Together, we can beat
heartbreak forever.

Career development

When you join the BHF we want you to feel valued every day. You'll be empowered to develop your knowledge and skills, and encouraged to be ambitious in reaching for the next challenge.

We want you to succeed, and will strive to provide all the tools, support and exciting opportunities you need to do the best work of your life. A vital part of this is by asking you to play a proactive role in your own development, and immerse yourself in BHF’s culture of continual improvement, curiosity and collaboration.

You'll be supported to create a personal development plan, mapping out your aims and aspirations for personal growth. Then we’ll help you to go for it.

The learning and development opportunities we offer include:

Everyone starts learning from day one. We’ll support you through a comprehensive and informative induction to understand the work of the BHF and how your role is vital.

Our Leading with Heart programme develops our managers to exemplify our values and inspire their teams.

Mentoring & coaching
Teaming up with a colleague in a mentoring partnership can increase your confidence and help you to learn through reflection. We use an accredited programme to develop an internal coaching culture.

Job shadowing
We encourage our people to learn about different parts of the BHF through shadowing. This can help collaboration, or inspire your career path.

Personal development plan
BHF people take a proactive role in their development. Your manager will support you to develop, and regularly review, your bespoke development plan.

Events & resources
From 'show and tells' to training workshops, we provide a wide portfolio of learning and development events and curate an ever-growing library of learning tools and resources.

Online resources
E-learning allows you to access development opportunities at a time, pace and place that suits you. We provide webinars, and webchat forums on a variety of topics.

Continuing professional development
We frequently support and contribute funding to external professional qualifications, so you can grow your career with us.

One of the UKs biggest retailers - and growing

Our stores are on nearly every high street across the UK. With over 740 shops proudly bearing our name and logo, we're a major player in the retail sector, and one of the few successful enough to expand.

That's just one of the many reasons why a retail career with us is a great idea. Not only are you helping to generate income for research that will save countles lives far into the future, but we have the career opportunities and culture to help business-minded and ambitious people thrive. 

Our retail teams fall into three broad areas, which you can find our more about below.

Retail - in store

For millions of shoppers, our retail staff are the face of the British Heart Foundation - from London to Bristol, Leeds to Edinburgh. And we wouldn’t be the UK’s leading charity retailer without them.

When it comes to generating unique stock, maximising its value and building customer loyalty, we put a lot of trust in our retail staff. We encourage entrepreneurialism, creativity and ambition. We’re a commercially minded, highly professional and growing retailer, with a reputation backed up by annual profits in the tens of millions.

So if you’re a retailer with big ideas and a strong work ethic, a career with us could take you to the next level.

Retail - online

Our eBay retail stream is a market leader, listing nearly 2,000 items each week and contributing massively to our annual turnover of over £29 million. From selling cars to rare collectibles, no two days are the same for our world-class eBay team. But one thing remains constant: a dedication to beating heartbreak for everyone.

Our approach is sophisticated and seamless. We collaborate across our network – online and offline - to maximise the life saving funds from each and every sale.We take an innovative and entrepreneurial approach by tapping into the latest trends to get the most out of our unique stock.

We offer a wide range of opportunities for talented specialists who want a retail career with a difference. With us, you’ll be rewarded with a competitive salary and benefits, a healthy work life balance and a supportive culture that encourages your professional development.

Retail - operations & support

The people behind-the-scenes who help us turn donated goods into life saving research are the backbone of our business. We rely on a huge range of staff to deliver the infrastructure, processes, services and support our stores need to be their best.

Our staff pride themselves on their professionalism and sector leading knowledge and we reward their commitment with a competitive package, training and opportunities to progress.

Tech Talent Charter

Heart and circulatory diseases do not discriminate and as much as we are committed to beat heartbreak for everyone, we are also committed to be an inclusive employer for everyone.

We are proud that the diversity of our supporters is also reflected in the diversity of our workforce. Our equality and diversity agenda spans across our charity and we pride ourselves in being an inclusive employer who puts diversity at the heart of everything that we do.

Our commitment to the Tech Talent Charter is just one of the many ways we champion diversity.  Supported by a series of initiatives and pledges, our recruitment and retention practices demonstrate how much we cherish the value that diversity brings to our workplace and culture.

The world of IT is traditionally under represented with only around 17% of IT roles being occupied by females. This is why we are delighted to have Ursula Dolton, Director of IT and Business Change, at the BHF.

Ursula Dolton - Director of IT and Business Change

Here she describes how we can encourage more women into IT;

“Only one in six tech specialists in the UK are women and only one in ten are IT leaders, so at the BHF we want to buck that trend and make IT more inclusive.

“Technology is not just hard drives and cables - it’s at the forefront of high profile projects which touch every facet of the business. We act as an enabler for the organisation to operate digitally and be innovative in a number of ways.

“What is fantastic is that I lead a great team and we are actively looking to create an inclusive environment where more women can pursue their passion for technology.”

Find out more about the powerful work of our talented Digital & Technology teams the Digital@Heart blog

How will your volunteering help us?

Through your skills, expertise and time, you are playing a vital role in beating heartbreak forever.

The money generated by our activity in shops, events, community fundraisers and offices pays for research that will save countless lives and change the future.

What will you gain from volunteering?

Whatever your reasons for volunteering, we're truly grateful, and we want to make sure you have a fantastic experience in return:

  • Gain transferable skills and work experience
  • Enhance your CV
  • Access to qualifications (England only)
  • Work towards your Duke of Edinburgh’s Award
  • Meet new people
  • Have fun
  • Do something you enjoy
  • Build your confidence
  • Improve your fitness
  • Support your community
  • Make a difference
  • Experience something new
  • Share your knowledge and experience.

Be brave: enquire today

British Heart Foundation Reviews

  • Featured Review

    "Super place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in London, England
    Current Employee - Marketing Manager in London, England
    Positive Outlook
    Approves of CEO

    I have been working at British Heart Foundation full-time (More than 3 years)


    Great office and colleagues who are all working hard to help the BHF achieve its long term strategy


    Food offering isn’t great in the food court on the 5th floor but Camden has plenty to offer

See All 369 Reviews

British Heart Foundation Photos

British Heart Foundation photo of: New store in Kingston
British Heart Foundation photo of: Birthday celebrations in Bury
British Heart Foundation photo of: Hello from the new Wantage team
British Heart Foundation photo of: New store opening
British Heart Foundation photo of: Technology Team's social
British Heart Foundation photo of: Technology Team's breakfast social
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British Heart Foundation Interviews



Getting an Interview

Getting an Interview




  1. Helpful (13)  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at British Heart Foundation in January 2016.


    1 hour interview from Area Manager, who read from a list of questions.
    The atmosphere was easy going and friendly. I enjoyed the interview, and so did the interviewer. I felt relaxed and the questions were at a comfortable level. I was asked a lot about my experience, and how i can use that in the vacancy, the interviewer answered my questions promptly, and i left feeling positive.

    Interview Questions

    • Would you treat the paid staff and volunteers any differently?   Answer Question
See All 54 Interviews

British Heart Foundation Awards & Accolades

  • Top CEOs 2019 by Glassdoor, Glassdoor, 2019
  • Top-Rated UK Workplaces: Best in the Not-For-Profit Sector, Indeed, 2018
  • Most effective use of internal ​​​communications, HR Excellence Awards, 2019
  • Best talent management strategy, HR Excellence Awards, 2019
  • People-focused workplace design, HR Excellence Awards, 2019
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