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Bromford Overview

Wolverhampton, England
1001 to 5000 employees
Non-profit Organisation
Social Services
$100 to $500 million (USD) per year
Bromford is a business with a social purpose whose objective is to inspire our customers to be their best.

For more than 50 years we’ve provided customers with new and affordable homes and provided a range of services aimed at reducing ... Read more

Mission: Our purpose is to inspire people to be the best they can be.

Glassdoor Awards

Best Places to Work: 2018 (#3)

Highest Rated CEOs: 2017 (#11)

Company Updates

  • Partnership with Bovis Homes will bring more affordable homes to Gloucestershire.

    Partnership brings more affordable homes to Gloucestershire

    Partnership brings more affordable homes to Gloucestershire | Bromford Skip to main content More than 100 much-needed new affordable homes will soon be coming to Moreton-in-Marsh thanks to a partnership between Bromford and national house builder Bovis Homes.

  • We’re not just her landlord anymore.

    Cross-team working sets Gina on the right track

    Cross-team working sets Gina on the right track | Bromford Skip to main content On top of a long list of physical and psychological conditions, being thousands of pounds in debt had simply compounded Gina's feelings of hopelessness.

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Bromford – Why Work For Us?

Did you know Bromford is one of the leading names in affordable housing and support services?

We've got around 1,200 colleagues across the heart of England - including people who work in customer services, maintenance, development, construction, finance, HR...and, well, you get the picture.

It's a great place to work and we are keen to recruit talented team players who want to make a difference. With the work we do, you can expect lots of variety and opportunities to learn.

Our strong values mean we have a really positive working environment and our colleagues have a passion for delivering exceptional customer service. The more you put into your work at Bromford, the more you'll get back.

We offer an attractive employment package with an excellent range of employee benefits.

It’s important to us that our colleagues feel they get paid fairly for the roles they do so we continually benchmark our pay to make sure it is always competitive.

Flexible benefits
Colleagues receive an annual allowance each year to spend towards a choice of benefits including things like private medical cover, dental treatment and gym membership.

Generous holiday allowance
27 days a year, rising to a maximum of 30 days after five years. You can also buy more holidays if you wish.

Family leave
We offer enhanced maternity, paternity and adoption leave (dependent on service).

Sabbatical leave
We recognise the value of giving colleagues a period of sabbatical leave as an opportunity to broaden their experience (e.g. travelling abroad) or to try out something new (e.g. voluntary work).

We have a choice of pension schemes that you are able to join.

Financial wellbeing
We’re all about helping colleagues to maximise their take home pay so we offer a financial wellbeing programme to provide them with the tools to manage their finances effectively, whether they're saving for retirement, saving for a special occasion or ensuring they are utilising all the benefits that are available to them to maximise their income.

Flexible working
We actively support flexible working as long as it doesn’t compromise the service we offer to our customers and getting the job done.

Bromford rewards
You can save money or earn cashback on your everyday shopping. It also gives some great deals on mobile phone contracts, energy suppliers and insurances.

Our Childcare Voucher Scheme is open to all colleagues who are parents or guardians and helps you save money towards the cost of your childcare.

Depending on your role, you may be eligible for a company car or car allowance.

Cycle to work
We offer a salary exchange cycle to work scheme where colleagues can purchase bicycles and equipment up to a total value of £1000.

Colleague assistance programme
We provide a wide ranging colleague assistance programme where colleagues can get advice about legal matters, mental health issues, debt advice, dietary and fitness guidance, childcare and much more, as well as providing face-to-face and telephone counselling services.

Bromford is on an exciting journey, which will change the way we work internally, to ensure we're delivering the best services to our customers, and building stronger relationships across our communities.

Our organisation is in a great shape and we want to build on this success to grow our business so that we can inspire even more customers. However, we acknowledge that as we’ve evolved and the organisation has grown, some things we do aren't as streamlined as they could be. We know that if we focus on some of these areas, and refresh the way we work, we can be even better at helping colleagues and customer be the best they can be.

We call our transformation programme, 2point0.

2point0 is providing us with a platform to change things. It’s like starting with a blank piece of paper to say “if we could design our business in an ideal world, what would that look like?” And with that we are removing the barriers and the shackles that can often prevent us from achieving our goals in the best way.

The vision for a future Bromford is to be a business that has simple, customer-focused ways of working, and services that are as easy as possible for colleagues to deliver and for customers to access.

2point0 will be a significant investment of time for our colleagues to ensure that our transformation programme, and the many change projects involved, are successful.

We'll be building our delivery team of project managers and business analysts and we'll be recruiting for roles across the whole breadth of services we deliver, enabling us to free up colleague time to design, develop and implement new systems and processes. These roles will be advertised soon so please watch this space.

Whatever the job, our people are unique and the way we find and select them is unique too.

We look for people with a great positive outlook who are committed to making a difference with everything they do. Our application process might look and feel a little bit different to what you have done before, but that's intentional. We like to be different and challenging.

The application and assessment stages are designed to give you a feel for what it's like to work here, so if it feels awkward or uncomfortable, we're probably not the company for you.

If, however, you enjoy the challenge, are inspired by new ideas and the thought of our assessment centre doesn't put you off - then we would love to meet you.

At Bromford, we're all about helping people to be their best. Are you interested?

Assessment days

Shortlisted candidates are usually invited to an assessment day. This is where we will get to know the real you and whether you have what it takes to work here.

You will be assessed on your attitude and behaviour as much as you will on your knowledge and experience.

It's also a great way of finding out if what we have to offer meets your needs and ambitions.

On-boarding activities

  • Pre-employment package (after contract is signed)
  • On-boarding programme (online)
  • Employee handbook that specifies HR policy and regulations (online)
  • Use of internal/external social media channels to chat with colleagues
  • A role-specific training programme (online)
  • Meeting with line-manager regarding job role, tasks, expectations
  • Session with ICT to go through systems (where necessary)
  • Internal social media (network) experience sharing
  • Full day induction session - includes time with our CEO, Philippa
  • Safety policies and instructions
  • Post-hire assessment/review with line-manager
  • Follow-up session one year after joining.

Bromford Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (1)

    "Nearly my 15 year anniversary"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Colleague Coach in South Wingfield, England
    Current Employee - Colleague Coach in South Wingfield, England
    Positive Outlook
    Approves of CEO

    I have been working at Bromford full-time (More than 10 years)


    Trust and belief in both customers and colleagues.
    Solution focused
    Grow your own culture
    Trust to get the job done without micromanagement
    Inspiring CEO
    A fabulous bunch of people to work with
    Supportive but they challenge you to progress.


    Sometimes the speed of change is hard to keep up with, but you get used to that:) Bromford is all about innovation which has to be a good thing,

    Advice to Management

    I was a true ‘grow your own’ colleague and started as a support worker, working within homelessness. I became a senior support worker then service manager - covering a huge floating support service which helped thousands of people to live better lives and keep a roof over their head. I have always loved this about Bromford as we work with ‘people’ not just their properties. We truly believe that homes are just a springboard to better lives.
    I loved my time in support but was grateful to secure a new position when we sadly lost our government funded support services. Bromford looked after me when that happened and I’m now 2.5 years into a job I love as colleague coach and I love it! Bromford are putting me through my professional qualification so I can be the best I can be,
    I’ll be celebrating my 15 year anniversary this year and my advice would be- ‘keep growing your own’ as we have some truly incredible colleagues that I feel proud to work with.

See All 84 Reviews

Bromford Photos

Bromford photo of: Colleagues Gemma, Stew and Helena with the Deputy Lord Mayor of Birmingham at The Job Show 2018
Bromford photo of: Sophie helping visitors at The Job Show
Bromford photo of: Spreading the word of Bromford at The Job Show
Bromford photo of: Gemma talking through some career options at The Job Show
Bromford photo of: Colleagues Gemma and Andy at The Job Show
Bromford photo of: Ali and Laura braving the elements for a recruitment event
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Bromford Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Organizational Development Manager Interview

    Anonymous Employee in Walsall, England
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 3 weeks. I interviewed at Bromford (Walsall, England) in August 2017.


    I found the whole process a really positive experience. The People team were super responsive, I was kept well up to date with the progress of my application and were quick to respond to any questions. I thought the interview process matched really well to the job I was applying for. Once offered the role I was given access to their on boarding platform so I could learn more about the organisation, meet my crew and start my e-learning. It’s such a great way to learning more about the organisation, start feeling part of the team and it answers all those new starter questions you might have!

    Interview Questions

See All 41 Interviews

Bromford Awards & Accolades

  • 3rd place in The Best Places to Work in the UK, Glassdoor, 2017
  • Outstanding Innovation of the Year, Chartered Institute of Housing UK Housing Awards, 2017
  • Employer of the Year, West Midlands Awards, 2017
  • Best use of Social Media, UK National Contact Centre Awards, 2013
  • Gold Award for 'Recruitment and Employee Branding’, HR Distinction Awards, 2013
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Work at Bromford? Share Your Experiences

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