Working at Bromford | Glassdoor.co.uk

Bromford Overview

Wolverhampton, England
1001 to 5000 employees
1963
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
Bromford is a business with a social purpose whose objective is to inspire our customers to be their best.

For more than 50 years we’ve provided customers with new and affordable homes and provided a range of services aimed at reducing ... Read more

Mission: Our purpose is to inspire people to be the best they can be.


Glassdoor Awards

Best Places to Work: 2019 (#4), 2018 (#3)

Top CEOs: 2018 (#40), 2017 (#11)

Company Updates

  • This short story demonstrates how the intervention of a neighbourhood coach made all the difference to this family.

    How a home brought a family back together

    How a home brought a family back together | Bromford Skip to main content Life was simply great for Allyson Whalley. After falling for new hubby Paul Horton, Allyson made the bold decision to relocate 100 miles from her childhood home in Yorkshire to come and live with him in Staffordshire.

  • Bromford has been confirmed as one of Homes England’s new strategic partners, allowing us to deliver 1,400 affordable homes across the Midlands and the South West.

    Bromford selected to be a strategic partner

    Bromford one of eight HA's in further wave of strategic partnerships designed to deliver more homes of all tenures

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Bromford Video

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Bromford – Why Work For Us?


Did you know Bromford is one of the leading names in affordable housing and support services?

We've got around 1,800 colleagues across the heart of England - including people who work in customer services, home maintenance, development, construction, finance, HR...and, well, you get the picture.

We provide homes to over 100,000 customers and have a turnover of £270m. Over the next decade we’ll be delivering one of the largest housing association-led housebuilding programmes, with a planned net investment of more than £1.5bn in 14,000 new homes in the Midlands and south west.

It's a great place to work and we are keen to recruit talented team players who want to make a difference. With the work we do, you can expect lots of variety and opportunities to learn.

Our strong values mean we have a really positive working environment and our colleagues have a passion for delivering exceptional customer service. The more you put into your work at Bromford, the more you'll get back.

We offer an attractive employment package with an excellent range of employee benefits.

Salary
It’s important to us that our colleagues feel they get paid fairly for the roles they do so we continually benchmark our pay to make sure it is always competitive.

Flexible benefits
Colleagues receive an annual allowance each year to spend towards a choice of benefits including things like private medical cover, dental treatment and gym membership.

Generous holiday allowance
27 days a year, rising to a maximum of 30 days after five years. You can also buy more holidays if you wish.

Family leave
We offer enhanced maternity, paternity and adoption leave (dependent on service).

Sabbatical leave
We recognise the value of giving colleagues a period of sabbatical leave as an opportunity to broaden their experience (e.g. travelling abroad) or to try out something new (e.g. voluntary work).

Pension
We have a choice of pension schemes that you are able to join.

Financial wellbeing
We’re all about helping colleagues to maximise their take home pay so we offer a financial wellbeing programme to provide them with the tools to manage their finances effectively, whether they're saving for retirement, saving for a special occasion or ensuring they are utilising all the benefits that are available to them to maximise their income.

Flexible working
We actively support flexible working as long as it doesn’t compromise the service we offer to our customers and getting the job done.

Bromford rewards
You can save money or earn cashback on your everyday shopping. It also gives some great deals on mobile phone contracts, energy suppliers and insurances.

Childcare
Our Childcare Voucher Scheme is open to all colleagues who are parents or guardians and helps you save money towards the cost of your childcare.

Car
Depending on your role, you may be eligible for a company car or car allowance.

Cycle to work
We offer a salary exchange cycle to work scheme where colleagues can purchase bicycles and equipment up to a total value of £1000.

Colleague assistance programme
We provide a wide ranging colleague assistance programme where colleagues can get advice about legal matters, mental health issues, debt advice, dietary and fitness guidance, childcare and much more, as well as providing face-to-face and telephone counselling services.


Bromford is on an exciting journey, which will change the way we work internally, to ensure we're delivering the best services to our customers, and building stronger relationships across our communities.

Our organisation is in a great shape and we want to build on this success to grow our business so that we can inspire even more customers. However, we acknowledge that as we’ve evolved and the organisation has grown, some things we do aren't as streamlined as they could be. We know that if we focus on some of these areas, and refresh the way we work, we can be even better at helping colleagues and customer be the best they can be.

We call our transformation programme, programmeOne.

programmeOne is providing us with a platform to change things. It’s like starting with a blank piece of paper to say “if we could design our business in an ideal world, what would that look like?” And with that we are removing the barriers and the shackles that can often prevent us from achieving our goals in the best way.

The vision for a future Bromford is to be a business that has simple, customer-focused ways of working, and services that are as easy as possible for colleagues to deliver and for customers to access.

programmeOne will be a significant investment of time for our colleagues to ensure that our transformation programme, and the many change projects involved, are successful.

We'll be building our delivery team of project managers and business analysts and we'll be recruiting for roles across the whole breadth of services we deliver, enabling us to free up colleague time to design, develop and implement new systems and processes. These roles will be advertised soon so please watch this space.

On-boarding activities

  • Pre-employment package (after contract is signed)
  • On-boarding programme (online)
  • Employee handbook that specifies HR policy and regulations (online)
  • Use of internal/external social media channels to chat with colleagues
  • A role-specific training programme (online)
  • Meeting with line-manager regarding job role, tasks, expectations
  • Session with ICT to go through systems (where necessary)
  • Internal social media (network) experience sharing
  • 'This is Bromford' induction day - includes time with CEO, Robert
  • Safety policies and instructions
  • Post-hire assessment/review with line-manager
  • Follow-up session one year after joining.

Bromford Reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bromford CEO Robert Nettleton
Robert Nettleton
10 Ratings
  • Featured Review

    Helpful (1)

    "Neighbourhood Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Neighbourhood Coach
    Current Employee - Neighbourhood Coach
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Bromford full-time (More than a year)

    Pros

    I love working with the Bromford Team. I have met some amazing people, and some of whom have inspired me to be the best I can be. Yes, the wages are good, the extras, pensions and annual leave allowance you get are all important, however the job satisfaction is at the top! So much variety in this role. I have always had brilliant support from my colleagues and management, especially from my new localities manager (YOG). I look forward to what the future holds.

    Cons

    The "no spoon feeding " is not always helpful. I can see why it's in place but the phrase is misconstrued sometimes and you can waste a lot of time trying to muddle your way through, when someone will already know the answer, they just aren't willing to share and use that phrase. Many hours have been wasted trying to find out answers and NC's value every minute of their day. For many people this could prevent them from wanting to ask for help. NCs decisions and gut feelings should be taken more seriously when it comes to the right homes for the right people. NC's have to chase repairs through the customer Service number and it can take 20-30mins to get through.

    Advice to Management

    Trust NCs more - they know their patches better than anyone.

See All 142 Reviews

Bromford Photos

Bromford photo of: Bromford colleague Sue delivering a fab Qigong session to celebrate Chinese New Year
Bromford photo of: Upskilling a group of colleagues with a training day on money advice
Bromford photo of: Colleagues helping out at a local foodbank
Bromford photo of: Empty Homes Team Christmas Meal
Bromford photo of: Merry Christmas from the Black Country localities team
Bromford photo of: Christmas fundraising by our Black Country localities team
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Bromford Interviews

Experience

Experience
82%
11%
7%

Getting an Interview

Getting an Interview
85%
5%
4%
2
2
2

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (1)  

    People Analytics Manager Interview

    Anonymous Employee in Wolverhampton, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Bromford (Wolverhampton, England) in May 2018.

    Interview

    The overall process was very robust, but that's because they want to get the right people working for the company. It was a three stage process overall, with a test, but at every stage I was made to feel that they wanted me working there and it felt very personal.
    Being totally honest, prior to the first interview, I wasn't actually sure that I wanted to work for Bromford. By the end of the process I was completely sold on the people, company, and culture. Overall a very pleasant experience that had real value for both sides.

    Interview Questions

    • Describe your previous experience that you feel is relevant to this role.   1 Answer
See All 56 Interviews

Bromford Awards & Accolades

  • Public Sector Contact Centre of the Year, UK CCF Awards, 2018
  • 3rd place in The Best Places to Work in the UK, Glassdoor, 2017
  • Outstanding Innovation of the Year, Chartered Institute of Housing UK Housing Awards, 2017
  • Landlord of the Year, West Midlands Energy Efficiency and Healthy Homes, 2017
  • Employer of the Year, West Midlands Awards, 2017
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