Working at Bromford |

Bromford Overview

Wolverhampton, England
1001 to 5000 employees
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
We are a housing association – one of the biggest in the country, with 44,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about the ... Read more

Mission: We invest in homes and relationships so people can thrive.

Glassdoor Awards

Best Places to Work: 2019 (#4), 2018 (#3)

Top CEOs: 2018 (#40), 2017 (#11)

Company Updates

  • Bromford has a legal duty to keep customers safe by ensuring gas appliances are all in good working condition, that's why we are supporting Gas Safety Week 2019. We also have a number of new job vacancies available in our Gas and Fuel Safety Teams, visit this article for more information.

    We're supporting Gas Safety Week 2019

    We're supporting Gas Safety Week 2019 this week and reminding customers how they can help us make sure their home is safe. Every year we carry out inspections in more than 26,000 homes across the Midlands and south west to ensure gas appliances are in good working order.

  • Tally tops half a billion as Bromford secures deferred funding from UK investor.

    Bromford secures £500m investment in the past year with latest funding deal

    Bromford, one of the largest housing associations in the Midlands and South West, has closed a new £50m private placement with a sole UK investor. It means the housing provider has surpassed the half a billion pound mark since completing its two mergers with Merlin and Severn Vale; raising £550m of new funding through the banking and capital markets in that period.

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Bromford Video

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Bromford – Why Work For Us?

Over the past few years we’ve grown to become one of the biggest housing associations in the country. But despite our size we’ve never lost our focus on our people, customers and the communities we work in; which is why we’ve twice been voted among the top five companies in the country to work for.

We believe that having a great place to call home is just the start and with the right relationships and someone who believes in your potential almost anything is possible. And that’s why we’ve revolutionised the way we interact with our customers by introducing a coaching approach which allows us to build real relationships with everyone who lives in our homes.

Every day we’re working with our customers to improve their homes and lives and to achieve our goals. Our people are the reason for our ongoing success and we’re committed to investing in them to ensure everyone has the skills and knowledge they need to achieve their full potential.

And our DNA runs through everything we do and the way we do it. So whether you’re looking for a new role in coaching, maintenance, construction, customer services, finance or IT, if you’re bold, brilliant and honest, we want to hear from you. Check out our latest roles now on our jobs page. If there’s nothing of interest today, keep checking back as we regularly post new roles.

We offer an attractive employment package with an excellent range of employee benefits.

It’s important to us that our colleagues feel they get paid fairly for the roles they do so we continually benchmark our pay to make sure it is always competitive.

Flexible benefits
Colleagues receive an annual allowance each year to spend towards a choice of benefits including things like private medical cover, dental treatment and gym membership.

Generous holiday allowance
27 days a year, rising to a maximum of 30 days after five years. You can also buy more holidays if you wish or even sell some back if you haven’t used them all by the end of the year.

Family leave
We offer enhanced maternity, paternity and adoption leave (dependent on service).

Sabbatical leave
We recognise the value of giving colleagues a period of sabbatical leave as an opportunity to broaden their experience (e.g. travelling abroad) or to try out something new (e.g. voluntary work).

The wellbeing of our colleagues is important to us. So we provide a wide ranging colleague assistance programme where colleagues can get advice about legal matters, mental health issues, debt advice, dietary and fitness guidance, childcare and much more, as well as providing face-to-face and telephone counselling services.

We have a choice of pension schemes that you are able to join.

Financial wellbeing
We’re all about helping colleagues to maximise their take home pay so we offer a financial wellbeing programme to provide them with the tools to manage their finances effectively, whether they're saving for retirement, saving for a special occasion or ensuring they are utilising all the benefits that are available to them to maximise their income.

Flexible working
We actively support flexible working as long as it doesn’t compromise the service we offer to our customers and getting the job done.

Bromford rewards
You can save money or earn cashback on your everyday shopping. It also gives some great deals on mobile phone contracts, energy suppliers and insurances.

Depending on your role, you may be eligible for a company car or car allowance.

Cycle to work
We offer a salary exchange cycle to work scheme where colleagues can purchase bicycles and equipment up to a total value of £1000.

On-boarding activities

It’s important to us that all new colleagues feel at home when they start working for us and want you to have a smooth transition into your new role. Because we know that the quicker a new colleague feels comfortable and builds relationships, the quicker you’ll start being brilliant in your new role.

That’s why we’ve taken the time to put together a full package to guide you from the moment you accept the job, which includes:

  • A pre-employment package including an online on-boarding programme and access to a wealth of information
  • An employee handbook setting out all those important details like when you’ll be paid, what to wear and how to book holiday.
  • Access to internal social media channels to allow you to chat with your new team and manager before your first day
  • A first day meeting with your manager setting out your role, tasks, expectations
  • A bespoke training programme tailored to your new job
  • Induction to all the IT systems you’ll be using in your role
  • An invitation to our This is Bromford induction day, which includes time with Robert, our chief executive
  • Regular reviews and sessions to see how you’re settling in.

Our housebuilding programme is growing in size and strength and we need brilliant people from the construction sector to join our talented in-house team.

From 2018 we’re investing £1.5bn to build 14,000 new homes, from one and two bedroom apartments, to bungalows, to four bedroom detached houses. This year we’re on course to build more than 1,000 new homes at sites in the Midlands and Gloucestershire with more due to start soon and thousands more planned for the next decade.

With our growing development programme we’re looking for people with a range of skills from the construction sector to join our team, from those in the office securing deals for new land and putting the plans together, to those on site building these much-needed new homes.

If you have experience in the residential construction sector and are looking for a new challenge, why not join us on this exciting venture? Check out our latest vacancies on our Jobs page.

Our innovative localities initiative is completely transforming the relationship we have with our customers.

We’ve shaken off the traditional relationship between a housing association and its customers to create a brand new system. Our focus is invest in people, on what they can do, what they can bring to their community and how they can make the most of their talents.

Interested? Watch this video to hear more about localities from Nina, one of our neighbourhood coaches:

Bromford Reviews

  • Featured Review

    Helpful (1)

    "I love working for Bromford but recently have had a few sticky moments but Bromford has been great and got me through."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mobile ICT Support Analyst in Cirencester, England
    Current Employee - Mobile ICT Support Analyst in Cirencester, England
    Positive Outlook
    Approves of CEO

    I have been working at Bromford full-time (More than 10 years)


    Having worked for Bromford for over 15 years I have had the opportunities to grow so much. I started as a CSA and the ethos to promote from within has allowed me to be where I am now. The flexible working has allowed me to be able to have a great work/life balance and the relationships of trust across the business is something that is growing even more with the new CEO.
    Being at work is not a chore, even with the added pressure of Transformation, it is busy but having the support of (good) leaders is great.


    As mentioned we are on a Transformation programme just now , it is busy. A lot of change happening but with the correct attitude Bromford is still a Great Place To Work (GPTW)

    Advice to Management

    Keep support the colleagues on the ground, we are your bread and butter.

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Bromford Photos

Bromford photo of: Team building day for colleagues in new homes
Bromford photo of: Sue, celebrating 25 years with Bromford in August
Bromford photo of: Saying goodbye and good luck to a very special colleague who goes on maternity leave
Bromford photo of: John, 50 years young
Bromford photo of: Farewell and thank you to Dawn after 12 years service
Bromford photo of: Shoot 'em up action at BromFest, South
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Bromford Interviews



Getting an Interview

Getting an Interview





    Carpenter Interview

    Anonymous Interview Candidate in Burntwood, England
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Bromford (Burntwood, England).


    I found the process of the interview was surprisingly quick and very well planned the questions that they asked me were very relevant to the job title i was looking for.

    Interview Questions

    • what is more important hobbies or the job at hand.   1 Answer
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Bromford Awards & Accolades

  • Public Sector Contact Centre of the Year, UK CCF Awards, 2018
  • 3rd place in The Best Places to Work in the UK, Glassdoor, 2017
  • Outstanding Innovation of the Year, Chartered Institute of Housing UK Housing Awards, 2017
  • Landlord of the Year, West Midlands Energy Efficiency and Healthy Homes, 2017
  • Employer of the Year, West Midlands Awards, 2017
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