Working at Bromford |

Bromford Overview

Wolverhampton, England
1001 to 5000 employees
Non-profit Organisation
Social Services
$100 to $500 million (USD) per year
Bromford is a business with a social purpose whose objective is to inspire our customers to be their best.

For more than 50 years we’ve provided customers with new and affordable homes and provided a range of services aimed at reducing ... Read more

Mission: Our purpose is to inspire people to be the best they can be.

Glassdoor Awards

Best Places to Work: 2019 (#4), 2018 (#3)

Top CEOs: 2018 (#40), 2017 (#11)

Company Updates

  • Director of People at Bromford, Helena Moore, shares her thoughts on placing 4th in Glassdoor's Best Places to Work list for 2019.

    Bromford's Director of People: "Our DNA Has Been Created By Our Colleagues" - Glassdoor Blog (UK)

    Housing association company, , was this week crowned as UK's #4 Best Place To Work in 2019 , beating the likes of , Taylor Wimpey , Capital One and . So, how does a Wolverhampton-based social housing company providing affordable homes to people across the UK, manage to be a better place to work than some of the biggest and most popular brands in the world?

  • Housing project at Bromsgrove Jobcentre Plus site close to completion, Bromford’s latest town centre development.

    Bromsgrove Jobcentre Plus site transformation close to completion

    Bromsgrove Jobcentre Plus site transformation close to completion | Bromford Skip to main content The finishing touches are being made to Bromford's latest town centre housing development on the site of Bromsgrove's former Jobcentre Plus site. Construction work has been underway for the past 12 months at Recreation Road, where a Masonic hall building used to stand before it later became a jobcentre.

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Bromford Video

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Bromford – Why Work For Us?

Did you know Bromford is one of the leading names in affordable housing and support services?

We've got around 1,700 colleagues across the heart of England - including people who work in customer services, maintenance, development, construction, finance, HR...and, well, you get the picture.

It's a great place to work and we are keen to recruit talented team players who want to make a difference. With the work we do, you can expect lots of variety and opportunities to learn.

Our strong values mean we have a really positive working environment and our colleagues have a passion for delivering exceptional customer service. The more you put into your work at Bromford, the more you'll get back.

We offer an attractive employment package with an excellent range of employee benefits.

It’s important to us that our colleagues feel they get paid fairly for the roles they do so we continually benchmark our pay to make sure it is always competitive.

Flexible benefits
Colleagues receive an annual allowance each year to spend towards a choice of benefits including things like private medical cover, dental treatment and gym membership.

Generous holiday allowance
27 days a year, rising to a maximum of 30 days after five years. You can also buy more holidays if you wish.

Family leave
We offer enhanced maternity, paternity and adoption leave (dependent on service).

Sabbatical leave
We recognise the value of giving colleagues a period of sabbatical leave as an opportunity to broaden their experience (e.g. travelling abroad) or to try out something new (e.g. voluntary work).

We have a choice of pension schemes that you are able to join.

Financial wellbeing
We’re all about helping colleagues to maximise their take home pay so we offer a financial wellbeing programme to provide them with the tools to manage their finances effectively, whether they're saving for retirement, saving for a special occasion or ensuring they are utilising all the benefits that are available to them to maximise their income.

Flexible working
We actively support flexible working as long as it doesn’t compromise the service we offer to our customers and getting the job done.

Bromford rewards
You can save money or earn cashback on your everyday shopping. It also gives some great deals on mobile phone contracts, energy suppliers and insurances.

Our Childcare Voucher Scheme is open to all colleagues who are parents or guardians and helps you save money towards the cost of your childcare.

Depending on your role, you may be eligible for a company car or car allowance.

Cycle to work
We offer a salary exchange cycle to work scheme where colleagues can purchase bicycles and equipment up to a total value of £1000.

Colleague assistance programme
We provide a wide ranging colleague assistance programme where colleagues can get advice about legal matters, mental health issues, debt advice, dietary and fitness guidance, childcare and much more, as well as providing face-to-face and telephone counselling services.

Bromford is on an exciting journey, which will change the way we work internally, to ensure we're delivering the best services to our customers, and building stronger relationships across our communities.

Our organisation is in a great shape and we want to build on this success to grow our business so that we can inspire even more customers. However, we acknowledge that as we’ve evolved and the organisation has grown, some things we do aren't as streamlined as they could be. We know that if we focus on some of these areas, and refresh the way we work, we can be even better at helping colleagues and customer be the best they can be.

We call our transformation programme, programmeOne.

programmeOne is providing us with a platform to change things. It’s like starting with a blank piece of paper to say “if we could design our business in an ideal world, what would that look like?” And with that we are removing the barriers and the shackles that can often prevent us from achieving our goals in the best way.

The vision for a future Bromford is to be a business that has simple, customer-focused ways of working, and services that are as easy as possible for colleagues to deliver and for customers to access.

programmeOne will be a significant investment of time for our colleagues to ensure that our transformation programme, and the many change projects involved, are successful.

We'll be building our delivery team of project managers and business analysts and we'll be recruiting for roles across the whole breadth of services we deliver, enabling us to free up colleague time to design, develop and implement new systems and processes. These roles will be advertised soon so please watch this space.

On-boarding activities

  • Pre-employment package (after contract is signed)
  • On-boarding programme (online)
  • Employee handbook that specifies HR policy and regulations (online)
  • Use of internal/external social media channels to chat with colleagues
  • A role-specific training programme (online)
  • Meeting with line-manager regarding job role, tasks, expectations
  • Session with ICT to go through systems (where necessary)
  • Internal social media (network) experience sharing
  • 'This is Bromford' induction day - includes time with CEO, Robert
  • Safety policies and instructions
  • Post-hire assessment/review with line-manager
  • Follow-up session one year after joining.

Bromford Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Bromford CEO Robert Nettleton
Robert Nettleton
4 Ratings
  • Featured Review

    Helpful (1)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Bromford full-time (Less than a year)


    Inspirational purpose, clear strategy and always surrounded by great people. Great flexibility and trust in you deliver. Really is a great place to work.


    The speed of change with a big agenda to deliver - but all for the right reasons. Big goals ahead but will all be worth it.

    Advice to Management

    Keep believing in people (which I know they will) - it sets Bromford apart from the rest.

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Bromford Photos

Bromford photo of: All smiles at Bash 2018
Bromford photo of: One of our colleagues misinterpreting how to 'Be Bold' at the Bromford Bash
Bromford photo of: Some of ICT at Bromford Bash 2018
Bromford photo of: One of our locality colleagues at the Bromford Bash 2018
Bromford photo of: Colleagues enjoying themselves at Bromford Bash 2018
Bromford photo of: Finance colleagues at the Bromford Bash 2018
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Bromford Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    People Analytics Manager Interview

    Anonymous Employee in Wolverhampton, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 2 weeks. I interviewed at Bromford (Wolverhampton, England) in May 2018.


    The overall process was very robust, but that's because they want to get the right people working for the company. It was a three stage process overall, with a test, but at every stage I was made to feel that they wanted me working there and it felt very personal.
    Being totally honest, prior to the first interview, I wasn't actually sure that I wanted to work for Bromford. By the end of the process I was completely sold on the people, company, and culture. Overall a very pleasant experience that had real value for both sides.

    Interview Questions

    • Describe your previous experience that you feel is relevant to this role.   1 Answer
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Bromford Awards & Accolades

  • Public Sector Contact Centre of the Year, UK CCF Awards, 2018
  • 3rd place in The Best Places to Work in the UK, Glassdoor, 2017
  • Outstanding Innovation of the Year, Chartered Institute of Housing UK Housing Awards, 2017
  • Landlord of the Year, West Midlands Energy Efficiency and Healthy Homes, 2017
  • Employer of the Year, West Midlands Awards, 2017
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