Working at Bromford |

Bromford Overview

Wolverhampton, England
1001 to 5000 employees
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
We are a housing association – one of the biggest in the country, with 44,000 homes spread across central and south west England. We believe in providing warm, safe and secure homes. But ultimately, we’re a people business. Not only do we care about ... Read more

Mission: We invest in homes and relationships so people can thrive.

Glassdoor Awards

Best Places to Work: 2019 (#4), 2018 (#3)

Top CEOs: 2018 (#40), 2017 (#11)

Company Updates

  • Bromford confirmed as one of Homes England's new strategic partners, providing £66m of funding to create new social rented, affordable rented and shared ownership homes.

    Bromford selected to be a strategic partner

    Bromford selected to be a strategic partner | Bromford Skip to main content Page load issue We're aware of an issue on our site affecting pages and some menus. If you visit a page which has a menu on it which doesn't work when you try to open it, please refresh the page.

  • Following Bromford's £100m private placement with five North American investors, head of treasury Imran Mubeen explains why overseas investors are showing appetite for UK social housing.

    Why overseas investors are showing appetite for UK social housing

    Why overseas investors are showing appetite for UK social housing | Bromford Skip to main content Page load issue We're aware of an issue on our site affecting pages and some menus. If you visit a page which has a menu on it which doesn't work when you try to open it, please refresh the page.

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Bromford Video

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Bromford – Why Work For Us?

We've partnered with Merlin Housing and Severn Vale to create a new Bromford throughout the South West and Midlands, meaning even more homes, opportunities and relationships. Through this coming together of three organisations we have committed to a £1.5bn investment as we plan to build 14,000 new homes over the next decade.

It's a great place to work and we are keen to recruit talented team players who want to make a difference. With the work we do, you can expect lots of variety and opportunities to learn.

Our strong values mean we have a really positive working environment and our colleagues have a passion for delivering exceptional customer service. The more you put into your work at Bromford, the more you'll get back.

We offer a number of opportunities to work for us in roles such as coaching, home maintenance, construction, customer services, finance, support work, project management and I.T. Take a look at our jobs page and see if there's anything of interest. If you can't find a match today, keep checking back as we do post new roles regularly.

We offer an attractive employment package with an excellent range of employee benefits.

It’s important to us that our colleagues feel they get paid fairly for the roles they do so we continually benchmark our pay to make sure it is always competitive.

Flexible benefits
Colleagues receive an annual allowance each year to spend towards a choice of benefits including things like private medical cover, dental treatment and gym membership.

Generous holiday allowance
27 days a year, rising to a maximum of 30 days after five years. You can also buy more holidays if you wish.

Family leave
We offer enhanced maternity, paternity and adoption leave (dependent on service).

Sabbatical leave
We recognise the value of giving colleagues a period of sabbatical leave as an opportunity to broaden their experience (e.g. travelling abroad) or to try out something new (e.g. voluntary work).

We have a choice of pension schemes that you are able to join.

Financial wellbeing
We’re all about helping colleagues to maximise their take home pay so we offer a financial wellbeing programme to provide them with the tools to manage their finances effectively, whether they're saving for retirement, saving for a special occasion or ensuring they are utilising all the benefits that are available to them to maximise their income.

Flexible working
We actively support flexible working as long as it doesn’t compromise the service we offer to our customers and getting the job done.

Bromford rewards
You can save money or earn cashback on your everyday shopping. It also gives some great deals on mobile phone contracts, energy suppliers and insurances.

Depending on your role, you may be eligible for a company car or car allowance.

Cycle to work
We offer a salary exchange cycle to work scheme where colleagues can purchase bicycles and equipment up to a total value of £1000.

Colleague assistance programme
We provide a wide ranging colleague assistance programme where colleagues can get advice about legal matters, mental health issues, debt advice, dietary and fitness guidance, childcare and much more, as well as providing face-to-face and telephone counselling services.

On-boarding activities

  • Pre-employment package (after contract is signed)
  • On-boarding programme (online)
  • Employee handbook that specifies HR policy and regulations (online)
  • Use of internal/external social media channels to chat with colleagues
  • A role-specific training programme (online)
  • Meeting with line-manager regarding job role, tasks, expectations
  • Session with ICT to go through systems (where necessary)
  • Internal social media (network) experience sharing
  • 'This is Bromford' induction day - includes time with CEO, Robert
  • Safety policies and instructions
  • Post-hire assessment/review with line-manager
  • Follow-up session one year after joining.

As Bromford’s housebuilding programme grows in size and strength, we now need brilliant people from the construction sector to join our talented in-house team.

Bromford Developments Limited, or BDL for short, was established in 2008. By buying our own land and then building our own homes we can really maintain those crucial control over costs, quality, and timescale.

We now have a number of sites in the West Midlands and Gloucestershire (Cheltenham, specifically) which are underway or scheduled to start in the summer. If you have previously worked within residential construction, and would like to join us on this exciting new venture, now is your chance to join a housing association with one of the best set of finances in the sector and that has committed to investing £1.5bn in 14,000 new homes over the next 10 years.

Bromford’s localities initiative is completely transforming the relationship we have with our customers. We’ve taken massive strides towards our aim of shaking off the traditional housing association/customer relationship that’s paternal and focuses on fixing problems. Instead we’re focusing on what people can do, what they can bring to their community and how they can make the most of their talents.

Watch this video to hear more about localities from Nina, one of our neighbourhood coaches:

Bromford Reviews

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Recommend to a friend
Approve of CEO
Bromford CEO Robert Nettleton
Robert Nettleton
16 Ratings
  • Featured Review

    Helpful (2)

    "Neighbourhood Coach"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Neighbourhood Coach
    Current Employee - Neighbourhood Coach
    Positive Outlook
    Approves of CEO

    I have been working at Bromford full-time (More than a year)


    I love working with the Bromford Team. I have met some amazing people, and some of whom have inspired me to be the best I can be. Yes, the wages are good, the extras, pensions and annual leave allowance you get are all important, however the job satisfaction is at the top! So much variety in this role. I have always had brilliant support from my colleagues and management, especially from my new localities manager (YOG). I look forward to what the future holds.


    The "no spoon feeding " is not always helpful. I can see why it's in place but the phrase is misconstrued sometimes and you can waste a lot of time trying to muddle your way through, when someone will already know the answer, they just aren't willing to share and use that phrase. Many hours have been wasted trying to find out answers and NC's value every minute of their day. For many people this could prevent them from wanting to ask for help. NCs decisions and gut feelings should be taken more seriously when it comes to the right homes for the right people. NC's have to chase repairs through the customer Service number and it can take 20-30mins to get through.

    Advice to Management

    Trust NCs more - they know their patches better than anyone.

See All 151 Reviews

Bromford Photos

Bromford photo of: Colleagues taking part in the 9 mile Malvern Challenge, raising £100s for Comic Relief
Bromford photo of: Students from Solihull College volunteering their services at a new sensory garden
Bromford photo of: Investment Planning and Delivery North team get together to discuss the new strategy
Bromford photo of: Jo and Andy from the People team facilitating sessions at the new strategy launch
Bromford photo of: Gemma and Tracy helping to deliver the new strategy to their team
Bromford photo of: Colleagues wearing their odd socks and supporting World Down Syndrome Day
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Bromford Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (2)  

    People Analytics Manager Interview

    Anonymous Employee in Wolverhampton, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 2 weeks. I interviewed at Bromford (Wolverhampton, England) in May 2018.


    The overall process was very robust, but that's because they want to get the right people working for the company. It was a three stage process overall, with a test, but at every stage I was made to feel that they wanted me working there and it felt very personal.
    Being totally honest, prior to the first interview, I wasn't actually sure that I wanted to work for Bromford. By the end of the process I was completely sold on the people, company, and culture. Overall a very pleasant experience that had real value for both sides.

    Interview Questions

    • Describe your previous experience that you feel is relevant to this role.   3 Answers
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Bromford Awards & Accolades

  • Public Sector Contact Centre of the Year, UK CCF Awards, 2018
  • 3rd place in The Best Places to Work in the UK, Glassdoor, 2017
  • Outstanding Innovation of the Year, Chartered Institute of Housing UK Housing Awards, 2017
  • Landlord of the Year, West Midlands Energy Efficiency and Healthy Homes, 2017
  • Employer of the Year, West Midlands Awards, 2017
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