Capita Careers Blog: When searching for a job, there's a number of important criteria to take into consideration before making a decision. While most of these will be practical considerations, such as the business’ geographical proximity to your home or the reputation of the firm, there are more abstract ideas to take into account too. http://glassdoor.com/slink.htm?key=vQlXS
Capita Careers Blog: It is fair to say that in most companies, the ambitions of the IT department and those of the marketing department differ quite significantly. http://glassdoor.com/slink.htm?key=vQ4sy
Who we are
As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.
Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard.
We use innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.
We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And we support them with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.
Integrity, honesty, and fairness are at the heart of Capita.
We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.
Our four values embody this culture and are embedded across our business. We believe they shape who we are as an organisation and set us apart from our competitiors.
We are honest and transparent and always act with integrity
We think smartly, are resourceful and innovative
We take ownership but also draw on the benefits of teamwork and partnering
We deliver what we promise and believe great service can always be better
Our business goal is to continue building a sustainable business that meets the needs of all our stakeholders.We achieve this through our business strategy of growing the business in a controlled and profitable manner across our target markets.
We maintain existing relationships and win new clients by actively developing our capability and scale, both internally and through complementary acquisitions, continuously enriching our service offering and generating further growth.
Capita Customer Management
Who is Capita Customer Management?
Capita's Customer Management business has more than 14,500 colleagues across nineteen contact centres in the UK, India and South Africa, managing customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.
At the heart of Capita Customer Management is our people. The culture that we have created is one where our employees feel supported from the moment they join us, continuing through their life spent with us and the opportunity to grow through continued learning and personal development.
We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, Rotherham and the North West.
I have been working at Capita full-time (Less than a year)
You gain so much knowledge & experience from working in the business of Capita.
There are no cons to working in Capita.
Advice to Management
I applied online. I interviewed at Capita (Blackburn, England) in April 2018.
2-3 weeks after applying for the job I received a phone call for a 15 minute pre-interview screening. It was pretty simple, but as someone who has a applied from numerous jobs remembering the exact details of the job 3 weeks after applying wasn't easy. The actual interview included roleplay of a phonecall which needed to be passed before going on to the sit down interview. Questions were the usual for customer services.