Working at Capita | Glassdoor.co.uk

Capita Overview

London, England
10000+ employees
1984
Company - Public (CPI)
Staffing & Outsourcing
$100 to $500 million (USD) per year
Capita is the UK’s leading provider of business process management and integrated professional support service solutions. We’re comprised of 70,000 dedicated people across the UK, Europe, South Africa and India.

We use the talent of our ... Read more

Company Updates

  • Environmental management is important to us. Even though our environmental impact is relatively small, we strive to reduce it year-on-year. This year, we’ve reduced our emissions by 11%. Find out the steps we’ve taken to make this possible.

    Improving the environmental performance of our business

    We take a proactive approach to good environmental management and measure, manage and monitor our impact through a carbon footprint. As our main impacts come from energy use in our offices and through business travel, this is our main focus, but we also manage our resource use and waste management where we can.

  • “The world of population health management is no longer purely the domain of academics, public health policy makers, strategic commissioners and health data anoraks. It’s shifting into the mainstream.” Find out how we’re helping NHS organisations and systems.

    A new direction in population health management?

    It's well understood that with demand for healthcare continuing to outstrip the growth in resources, there's a greater imperative than ever for health systems to align resources to interventions and cohorts in a way that delivers the best population health outcomes. What is less well understood is how to deliver it in practice.

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Capita Video

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Capita – Why Work For Us?


Capita employs over 70,000 talented people across the world. They all play an important role in providing a wide range of customer management, administration and professional support services to our clients. Our major business sites are in the UK, Republic of Ireland and Northern Europe. These are supported by delivery centres in India, South Africa and the Middle East. 54% of our work is for the private sector, with the remaining 46% for the public sector.

In 2018 Capita’s new CEO, Jon Lewis, launched a new strategy for the business: simplify, strengthen, succeed. Behind this is a clear plan to do fewer things, better. We have great strengths to build upon: talented people, blue chip customers and leading market positions. We are now using these to create an exciting and sustainable business for the long-term.

We organise our business across six divisions, supported by some central support teams. Five divisions focus where we have market-leading positions. Our sixth division – Specialist Services –brings together our specialised businesses and commercial ventures.

Capita People Solutions
Capita People Solutions touches 1 in 4 of the UK’s working population every day as it provides services across the entire HR lifecycle from ‘hire to retire’. We’re supported by leading digital technology.

Capita Customer Management
Capita Customer Management is the largest provider of customer management services in the UK and leading provider in Germany and Switzerland. We manage multi-channel customer contact operations, transforming the way that organisations engage with their customers.

Software
Capita is one of the UK’s largest software companies and the market leaders in several specialist areas. Working across the private and public sectors, we provide software solutions to support the education sector, local government, the emergency services, the health sector, utilities and other private sector markets.

Capita IT and networks
Capita IT and networks delivers innovative solutions and services to over 3,000 organisations across the UK. Our portfolio covers data and application management, service management and data centre and cloud capabilities, as well as strategic and technical consultancy.

Government services
Capita has a long history of working with central and local government. As the largest provider of outsourced services across local authorities in the UK, we focus on the delivery of support services to local authorities, schools and health organisations, including IT and digital transformation, regulatory and planning services, revenues and benefits, and back-office processing. We’ve delivered large scale, national operations, as well as solutions to achieve specific central policy outcomes.

Specialist services
Alongside our key capabilities, we have a set of specialist services – mostly standalone businesses – that deliver a range of solutions to help our clients solve a particular challenge or achieve a specific goal. These include life and pensions, insurance services and travel and event support services.

 

Our values – the way we conduct ourselves and the behaviours we adopt – underpin the success of our business. They shape who we are as an organisation and they help set us apart from our competitors. 

Truly living the values we have set out is essential to ensure that we have a culture that is open, collaborative and innovative. We want everyone’s voice to be heard and every idea to be shared. We have created various channels of communication and dialogue between management and our people in order for us to achieve this. Our most successful and engaging platform is our ‘Ask Jon’ portal, where everyone has the opportunity to submit questions to our CEO, Jon Lewis. Each week Jon receives a number of questions and suggestions that have helped to shape the new strategy and focus for the 2020 transformation.

In addition, recognising hard work and commitment at Capita is hugely important, which is why we celebrate our ‘Local Heroes’ each month across the organisation. Our people have the power to nominate a colleague across the business. Each month the winners are profiled across the group and awarded with a gift voucher and a personal thank you from Jon Lewis.

We believe that it’s through this combined open dialogue and the skills, knowledge, attitude and creativity of our people that we continue to deliver great service and positive outcomes for our clients.

 

Our new strategy, announced in April 2018, aims to simplify and strengthen Capita to enable us to continually deliver success. We want to become a more focused and predictable client-centric organisation, delivering success for our stakeholders and shareholders every day. The multi-year transformation plan will enable us to succeed by focusing future actions based on the strategy.

Simplify

  • We’re focusing on doing less things, but doing them better.
  • We’ve re-organised the business into six core divisions to ensure we can better support our clients and be at the forefront of changing markets and new trends.

Strengthen

  • We’ve established a new Executive Committee, which meets every month – read more about them here.
  • We’ve added more methods for our people to communicate with management. Everyone’s voice is heard and everyone’s ideas are valued at Capita.
  • Investing more in our people – we’re supporting and developing our workforce in their future careers.

It’s an exciting time to work at Capita, the opportunities to get involved and make your mark as we transform our business are endless. Find out what opportunities are currently available on our website.

At Capita, we want to do the right thing not only for our customers and shareholders, but for our people, our local communities and the environment. We do this by embedding responsible and sustainable business practices at the heart of everything we do through our own community and environmental programmes. Our business touches the lives of millions of people and we understand that we can have a bigger impact by working collaboratively with partners to amplify what we do internally and working collaboratively with our clients to support their corporate responsibility agendas.

As we embark on our new strategy to simplify, strengthen and succeed, we’re reviewing our approach to addressing our relevant sustainability issues ensuring it remains central to our vision to become a trusted partner for all our stakeholders. You can find more information on what we do to deliver long-term social and environmental value, here.

Your career at Capita could take you in all kinds of directions, demand skills you didn’t know you had, and give you opportunities to learn things that will last your entire career. We have such a huge variety of different jobs and in such a variety of industries, that your ambition and interest can be matched in all kinds of ways as you build your career with us.

We want you to succeed, so there’s plenty of technical and onboarding training to get you quickly up to speed. And your career opportunities will be enhanced as we roll out the Capita Academy, providing the training you need in managing people, project management, technology, finance and many other topics.

Internal career mobility is the final important piece of the picture. All roles get advertised internally, and through our Talent Hub you can access all the open jobs across the entire company. We want you to find your next great job with Capita so there’s plenty of information and support available.

Capita Reviews

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Capita CEO Jon Lewis
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    Current Employee - Anonymous Employee
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    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time

    Pros

    Capita is one of the best companies I have had the pleasure of working for, they cannot do enough for their staff and their graduate training and professional development is one of the best on the market.

    Cons

    Communication channels in such a large organisation can sometimes get convoluted and difficult to manage especially on larger projects

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Capita Photos

Capita photo of: We pay particular attention to motivating our people to perform at peak.
Capita photo of: We moved into our new offices in June and have settled in nicely.
Capita photo of: Our new reception area, where we welcome our employees and visitors.
Capita photo of: A relaxing space to enjoy lunch away from your desk.
Capita photo of: The cafeteria is a space for our employees to grab lunch and relax during their busy day.
Capita photo of: We encourage our people by insisting that no doors are closed and every voice will be heard.
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Capita Interviews

Experience

Experience
53%
22%
25%

Getting an Interview

Getting an Interview
50%
17%
16%
8
6
2
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Pensions Administrator Interview

    Anonymous Employee in Darlington, North East England, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Capita (Darlington, North East England, England) in July 2016.

    Interview

    Discussed my online application and briefly talked about my background and experience with a member of the HR team, then was offered an interview. Had a face to face interview with the Operations Delivery Manager which focused on past experiences, achievements, my skills and my background, and the way in which I work. The interviewers reassured me that they wanted the interview to be as informal as possible, which made the process a lot more comfortable and helped make me less nervous.

    Interview Questions

    • Tell us about a time when you found it difficult working with a member of the team and how did you overcome this.   Answer Question
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Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2015
  • Most Innovative Companies in the World, Forbes Magazine, 2016

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