Working at Capita | Glassdoor.co.uk

Capita Overview

London, England
10000+ employees
1984
Company - Public (CPI)
Staffing & Outsourcing
$100 to $500 million (USD) per year
Capita is the UK’s leading provider of business process management and integrated professional support service solutions. We’re comprised of 73,000 dedicated people across the UK, Europe, South Africa and India.

We use the talent of our ... Read more

Company Updates

  • Capita Careers Blog: When searching for a job, there's a number of important criteria to take into consideration before making a decision. While most of these will be practical considerations, such as the business’ geographical proximity to your home or the reputation of the firm, there are more abstract ideas to take into account too. http://glassdoor.com/slink.htm?key=vQlXS

    Why job hunters should find firms that share their aims

    In recent years, it's become increasingly apparent that job hunters are more concerned with their prospective employer's aims and values than ever before. In fact, a recent LinkedIn survey found that for over 50% of UK professionals, sharing their employer's aims and values is a deal breaker when it comes to accepting a job offer.

  • Capita Careers Blog: It is fair to say that in most companies, the ambitions of the IT department and those of the marketing department differ quite significantly. http://glassdoor.com/slink.htm?key=vQ4sy

    The role of IT in the marketing department

    As mobile apps are becoming ever increasingly important to marketers, IT is required to implement the necessary software to support these activities. IT also has an important role to play in keeping abreast of changing technologies, alongside maintaining an awareness of how these might be of benefit to future marketing strategies.

See AllSee All

Capita Video

Provided by employer [?]

Loading...

Capita – Why Work For Us?


undefined

Who we are

As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard. 

We use innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.

We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And we support them with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.

Integrity, honesty, and fairness are at the heart of Capita.

We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.

Our values

Our four values embody this culture and are embedded across our business. We believe they shape who we are as an organisation and set us apart from our competitiors.


undefined

Open
We are honest and transparent and always act with integrity

Ingenious
We think smartly, are resourceful and innovative

Collaborative
We take ownership but also draw on the benefits of teamwork and partnering

Effective
We deliver what we promise and believe great service can always be bette
r



Women having a meeting

How we grow and deliver value  

Our business goal is to continue building a sustainable business that meets the needs of all our stakeholders.We achieve this through our business strategy of growing the business in a controlled and profitable manner across our target markets.

We maintain existing relationships and win new clients by actively developing our capability and scale, both internally and through complementary acquisitions, continuously enriching our service offering and generating further growth. 

We generate and support growth by:
  • targeting growing markets
  • securing organic growth and acquisitions
  • building our capability and scale
We control and measure our growth through:
  • strong leadership and robust processes
  • managing consistently across our divisions
 
We deliver business responsibly by considering the needs of all our stakeholders.

Capita Customer Management


Who is Capita Customer Management?

Capita's Customer Management business has more than 14,500 colleagues across nineteen contact centres in the UK, India and South Africa, managing customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill. 

At the heart of Capita Customer Management is our people. The culture that we have created is one where our employees feel supported from the moment they join us, continuing through their life spent with us and the opportunity to grow through continued learning and personal development. 

We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, Rotherham and the North West.

Capita Reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
58 Ratings
  • "Service performance manger role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Performance Manager in Barnsley, Yorkshire and the Humber, England
    Current Employee - Service Performance Manager in Barnsley, Yorkshire and the Humber, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 10 years)

    Pros

    Job flexibility when above grade 3. Employ from within most of the time. Capita have given me a career and not just a job.

    Cons

    Sometimes compassion needs to be the last thought when ensuring the buisness stays profitable. The ability to step up is often not followed with the same wage as external.

    Advice to Management

    Reward for those who want to work for the company and not those that are here to make a quick buck and move on.

See All 1,549 Reviews

Capita Photos

Capita photo of: We pay particular attention to motivating our people to perform at peak.
Capita photo of: We encourage our people by insisting that no doors are closed and every voice will be heard.
Capita photo of: An energetic and inspiring environment to work in.
Capita photo of: Working together and making it fun!
Capita photo of: Talking to our people regularly, listening to them, valuing them.
Capita photo of: We make sure newcomers are properly integrated into the company by promoting a clear set of values deeply embedded in the business.
See All PhotosSee All

Capita Interviews

Experience

Experience
54%
22%
24%

Getting an Interview

Getting an Interview
50%
17%
16%
8
6
2
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Call Handler Interview

    Anonymous Interview Candidate in Runcorn, England
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Capita (Runcorn, England) in June 2018.

    Interview

    I first applied online then spoke to an employee on the phone who arranged the interview for me the very next day. The interview is one to one and usually takes place in the same place you will be working.

    Interview Questions

    • What problems have you faced previously?   1 Answer
See All 399 Interviews

Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2015
  • Most Innovative Companies in the World, Forbes Magazine, 2016

Work at Capita? Share Your Experiences

Capita
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or