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Capita Overview

www.capita.com
London, England
10000+ employees
1984
Company - Public (CPI)
Business Service
£100 to £500 million (GBP) per year
As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

We use innovative, often unique ... Read more

Company Updates

  • Capita Careers Blog: Do you want to work in HR? Who can blame you! It’s the up and coming profession of 2015. But the big question is – were you born to work in this industry? http://glassdoor.com/slink.htm?key=vQEAL

    If you have these 8 skills you were born to work in HR

    Someone who perceives truths and/or facts through perception rather than relying on others to tell them is made for a job in HR where it can often be vital that you sift the fact from the fiction. 3.

  • Capita Careers Blog: Here’s three ways to improve your employability this bank holiday. http://glassdoor.com/slink.htm?key=vQFOk

    Come rain or shine, take time to improve your employability this bank holiday

    We all hope the sun will be shining this May Bank Holiday, and there's no denying that beautiful weather makes everything better. Whatever the weather, the bank

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Capita Video

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Capita – Why Work For Us?


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Who we are

As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard. 

We use innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.

We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And we support them with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.

Integrity, honesty, and fairness are at the heart of Capita.

We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.

Our values

Our four values embody this culture and are embedded across our business. We believe they shape who we are as an organisation and set us apart from our competitiors.


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Open
We are honest and transparent and always act with integrity

Ingenious
We think smartly, are resourceful and innovative

Collaborative
We take ownership but also draw on the benefits of teamwork and partnering

Effective
We deliver what we promise and believe great service can always be bette
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Women having a meeting

How we grow and deliver value  

Our business goal is to continue building a sustainable business that meets the needs of all our stakeholders.We achieve this through our business strategy of growing the business in a controlled and profitable manner across our target markets.

We maintain existing relationships and win new clients by actively developing our capability and scale, both internally and through complementary acquisitions, continuously enriching our service offering and generating further growth. 

We generate and support growth by:
  • targeting growing markets
  • securing organic growth and acquisitions
  • building our capability and scale
We control and measure our growth through:
  • strong leadership and robust processes
  • managing consistently across our divisions
 
We deliver business responsibly by considering the needs of all our stakeholders.

Capita Customer Management


Who is Capita Customer Management?

Capita's Customer Management business has more than 14,500 colleagues across nineteen contact centres in the UK, India and South Africa, managing customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill. 

At the heart of Capita Customer Management is our people. The culture that we have created is one where our employees feel supported from the moment they join us, continuing through their life spent with us and the opportunity to grow through continued learning and personal development. 

We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, Rotherham and the North West.

Capita Reviews

2.7
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Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
226 Ratings
  • Featured Review

    Helpful (2)

    "No reason to leave"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Candidate Attraction in Reading, England
    Current Employee - Candidate Attraction in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Opportunities, support and encouragement to seek promotion and take on more responsibility. Flexibility (although dependent on role and business needs) to move location or work at home if you need to. Encouragement to love what you do, if you're not happy with what you are currently doing then there is flexibility to move teams, apply for other roles internally or change your job role slightly to suit you. Open discussions with management about concerns and steps taken to resolve. Can opt into training days if they are relevant to your post.
    Great atmosphere, sociable office, employees engaged, approachable management.
    Brilliant graduate scheme, although very competitive.
    Clear set objectives - personal and team each month.

    Cons

    Because of the size of the company it may not be the same experience across the board but I think in general a great business to work for.

See All 1,022 Reviews

Capita Interviews

Experience

Experience
56%
21%
21%

Getting an Interview

Getting an Interview
44%
20%
19%
9
4
1
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Brand and Design Manager Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Capita (London, England) in May 2017.

    Interview

    The process of contacting me and identifying what I was looking for in terms of the role, duties of the role, salary and suitability were swift and explained very well.

    The interview was great, I got a good understanding about the area of work I'd be governing. What was also explained was the history of the role, what it was before and why it exists in the form it does today.

    The interview which was one hour started on time and finished on time, I could see that the office was very busy and the interviewer was probably busy too but the interview didn't feel rushed, I felt at ease.

    There was a follow up phone call which Capita requested I make to them to provide them with feedback, this is quite smart actually because you could provide further information that you may have missed or get clarification on something you didn't understand.

    Interview Questions

    • How do I like to be managed?   1 Answer
    • Am I happy with the salary and possible bonus?   1 Answer

    Negotiation

    I was happy with the offer and I understood and accepted the fact that there's opportunities for all of the team to earn more per year in the form of bonuses. Work/life balance is important to me and Capita seem to have that covered quite well so they've already given me extra in terms of benefits.

See All 249 Interviews

Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2016
  • Most Innovative Companies in the World, Forbes Magazine, 2015

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