Working at Capita |

Glassdoor uses cookies to improve your site experience. By continuing, you agree to our use of cookies. OK | Learn More

Capita Overview

London, England
10000+ employees
Company - Public (CPI)
Staffing & Outsourcing
$100 to $500 million (USD) per year
Capita is the UK’s leading provider of business process management and integrated professional support service solutions. We’re comprised of 73,000 dedicated people across the UK, Europe, South Africa and India.

We use the talent of our ... Read more

Company Updates

  • Capita Careers Blog: When searching for a job, there's a number of important criteria to take into consideration before making a decision. While most of these will be practical considerations, such as the business’ geographical proximity to your home or the reputation of the firm, there are more abstract ideas to take into account too.

    Why job hunters should find firms that share their aims

    In recent years, it's become increasingly apparent that job hunters are more concerned with their prospective employer's aims and values than ever before. In fact, a recent LinkedIn survey found that for over 50% of UK professionals, sharing their employer's aims and values is a deal breaker when it comes to accepting a job offer.

  • Capita Careers Blog: It is fair to say that in most companies, the ambitions of the IT department and those of the marketing department differ quite significantly.

    The role of IT in the marketing department

    As mobile apps are becoming ever increasingly important to marketers, IT is required to implement the necessary software to support these activities. IT also has an important role to play in keeping abreast of changing technologies, alongside maintaining an awareness of how these might be of benefit to future marketing strategies.

See AllSee All

Capita Video

Provided by employer [?]


Capita – Why Work For Us?


Who we are

As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard. 

We use innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.

We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And we support them with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.

Integrity, honesty, and fairness are at the heart of Capita.

We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.

Our values

Our four values embody this culture and are embedded across our business. We believe they shape who we are as an organisation and set us apart from our competitiors.


We are honest and transparent and always act with integrity

We think smartly, are resourceful and innovative

We take ownership but also draw on the benefits of teamwork and partnering

We deliver what we promise and believe great service can always be bette

Women having a meeting

How we grow and deliver value  

Our business goal is to continue building a sustainable business that meets the needs of all our stakeholders.We achieve this through our business strategy of growing the business in a controlled and profitable manner across our target markets.

We maintain existing relationships and win new clients by actively developing our capability and scale, both internally and through complementary acquisitions, continuously enriching our service offering and generating further growth. 

We generate and support growth by:
  • targeting growing markets
  • securing organic growth and acquisitions
  • building our capability and scale
We control and measure our growth through:
  • strong leadership and robust processes
  • managing consistently across our divisions
We deliver business responsibly by considering the needs of all our stakeholders.

Capita Customer Management

Who is Capita Customer Management?

Capita's Customer Management business has more than 14,500 colleagues across nineteen contact centres in the UK, India and South Africa, managing customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill. 

At the heart of Capita Customer Management is our people. The culture that we have created is one where our employees feel supported from the moment they join us, continuing through their life spent with us and the opportunity to grow through continued learning and personal development. 

We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, Rotherham and the North West.

Capita Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Capita CEO Jon Lewis
Jon Lewis
18 Ratings
  • "1st & 2nd line IT Technician Analyst"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - First & Second Line IT Technician Analyst in Northampton, England
    Current Employee - First & Second Line IT Technician Analyst in Northampton, England

    I have been working at Capita full-time (Less than a year)


    You gain so much knowledge & experience from working in the business of Capita.


    There are no cons to working in Capita.

    Advice to Management


See All 1,456 Reviews

Capita Photos

Capita photo of: We pay particular attention to motivating our people to perform at peak.
Capita photo of: We encourage our people by insisting that no doors are closed and every voice will be heard.
Capita photo of: An energetic and inspiring environment to work in.
Capita photo of: Working together and making it fun!
Capita photo of: Talking to our people regularly, listening to them, valuing them.
Capita photo of: We make sure newcomers are properly integrated into the company by promoting a clear set of values deeply embedded in the business.
See All PhotosSee All

Capita Interviews



Getting an Interview

Getting an Interview





    Customer Service Interview

    Anonymous Interview Candidate in Blackburn, England
    No Offer
    Neutral Experience
    Average Interview


    I applied online. I interviewed at Capita (Blackburn, England) in April 2018.


    2-3 weeks after applying for the job I received a phone call for a 15 minute pre-interview screening. It was pretty simple, but as someone who has a applied from numerous jobs remembering the exact details of the job 3 weeks after applying wasn't easy. The actual interview included roleplay of a phonecall which needed to be passed before going on to the sit down interview. Questions were the usual for customer services.

    Interview Questions

See All 377 Interviews

Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2015
  • Most Innovative Companies in the World, Forbes Magazine, 2016

Work at Capita? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate