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Capita Overview

London, England
10000+ employees
1984
Company - Public
Consulting
£2 to £5 billion (GBP) per year
We’re a consulting, digital services and software business, supporting and improving the lives of millions of people every day. We have over 61,000 talented and passionate employees and 400 sites in the UK and around the world.

We partner with our ... Read more

Mission: Creating better outcomes for our people, clients, shareholders and society.

Company Updates

  • COVID-19

    This year, many of us have adapted to new ways of working. Lesley Gregory, product manager, shares his views on the challenges that come with returning to work and how technology can support us with the transition.

  • Our CEO, Jonathan Lewis, joined other business leaders in signing a letter published in the Sunday Times,further reaffirming Capita’s commitment to listen and learn in response to Black Lives Matter.

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Capita Video

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Capita – Why Work With Us?


What we do

 

We’re helping to shape what tomorrow looks like for our business, our clients and our communities. Every day we’re delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. And in doing so, we’re supporting the lives of millions of people. Everything we do, comes from our sense of purpose – to create better outcomes for everyone – because we believe good can always be made better.

When it comes to the future, we’re always exploring new avenues. We’re partnering with innovative digital companies like UiPath, Silicon Foundry and Amazon Connect to expand our own capabilities. We’re developing new ways of doing things with cutting-edge technologies and challenging our clients to think differently. And we’re offering support to start-ups to help them scale and grow.

Our business is made up of six divisions:

Software

We’re creating modern and intuitive software and solutions which help organisations to find better ways of working, reduce costs and keep their customers happy. Our teams are empowering energy companies to deliver electricity to 35 million homes every day and keeping the UK rail network moving for its customers.

People Solutions

We’re redesigning the future of HR, paving the way for healthier, happier employees across the nation. Our platforms are transforming every stage of the employment lifecycle. We’ve improved access to learning for Centrica and increased employee engagement with pensions for Heineken.

Customer Management

We’re transforming customer experiences and exploring new ways to delight customers. Our expert teams handle more than 100 million customer conversations every year across phone, email, web and more. We’re partnering with clients like O2, British Gas and the RSPCA, and have 19 contact centres across the UK, India, Poland and South Africa.

Government Services

We’re helping governments and local councils to keep the country running smoothly. We’re using technology, innovation and domain knowledge to improve services and deliver savings. Our teams are answering 30,000 emergency service calls every day and our Ultra Low Emissions Zone is helping Londoners breathe cleaner air.

Technology Services

We’re connecting people to the services they need the most by creating smart buildings, cities and communities across the UK. We’re providing critical digital, cloud and infrastructure services to over 3,500 organisations. Our experienced team includes 1,000 technical specialists and 250 highly qualified field engineers.

Specialist Services

We’re helping businesses to perform better and meet the challenges of the future. Our 16 unique and standalone businesses offer a diverse range of services and solutions. We’re helping to transform traditional meetings into smarter working practices and improving global food security, sustainability and safety.

 

 

‘We create better outcomes’

This is our purpose and it drives everything we do. For our people, that means providing an inclusive environment where they can thrive and develop. We live by our values; Open, Ingenious, Collaborative and Effective. They ensure we’re always honest, transparent and respectful with each other. They help us to think about what’s possible, and look for ways to learn and teach. And we know we can achieve more when we’re together because we all care about doing the best job we can.

Focusing on diversity and inclusion

Every one of us is different, be that how we look, speak, act, where we come from or how we think. We value these differences and encourage everyone to bring their ‘whole self’ to work. Whoever you are, we want you to know that you can be yourself here.

We’re doing everything we can to support our employees’ needs. Whether that’s offering flexible working options to give a better work-life balance or developing a range of employee networks to offer a place for people to connect. We’ve signed the Armed Forces Covenant to support ex-service personnel looking for work and we’re committed to increasing female representation in our business.

Wellbeing matters

Our employees’ wellbeing and mental health are obviously extremely important to us. We really want to create a happier, more productive workforce, which is vital to our success. In order to achieve that we provide lots of support, including access to Employee Assistance Programmes, and our wellbeing hub, which give our people support with their mental, physical, social and financial wellbeing. We’re also training Mental Health First Aiders and Wellbeing Champions across the business to offer help and advice whenever it’s needed.

 

As society changes, we face new and exciting challenges every day to help businesses adapt. While our work already touches the lives of millions of people, we still believe we can go further by being a positive force for good. Our five-year responsible business strategy focuses our efforts where we know we’ll have the greatest impact. For example, we’re helping young people to build skills for the workplace, giving communities better access to digital skills and services, and reducing our environmental impact.

Giving back

We actively encourage each of our employees to spend one day each year volunteering in their local community. They can take one full day out, or the equivalent hours can be split across several weeks. And we offer a range of inspiration to help our people choose the kind of impact they want to make with the skills and experience they already have.

We’re also big on fundraising for charity. Our teams hold a range of events and initiatives throughout the year, including for Red Nose Day, the MacMillan Coffee Morning and BBC Children in Need.

 

When our people succeed, so do we. We offer a range of experiences to help people gain experience, develop their skills and grow their career with us.

We work across such a huge variety of sectors and with many different clients. Our people have access to a wide range of unique and diverse opportunities as they shape their careers. We believe in equal opportunities through training and self-led development. So whether you’re taking your first steps into a career, returning to work after a break or looking for a new direction, you’ll be supported to learn and grow.

Your development

Each area of our business offers its own unique technical and on-boarding training. We also have our Capita Academy to help people stay up-to-date with company-wide training and learn about management, finance and more.

Growing new skills

Our apprenticeships cover everything from digital to leadership skills. You can join us as an apprentice or request to become one at any time during your tenure, as the programmes will help you increase your skills at work and continue building your career at Capita. We also have work experience programmes across different parts of our business. Our graduate schemes give people the chance to shine from day one, as they’re given responsibility and autonomy of their work. The schemes offer the chance to build connections and learn new skills, as they work towards a successful, rewarding career.

Capita Reviews

  • Featured Review

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Leeds, England
    Former Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    Some of the best team mates and managers I ever worked with in the customer service field.

    Cons

    Honestly, I can’t think of any.

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Capita Photos

Capita photo of: We're all about working together to create better outcomes
Capita photo of: Everyone has the chance to grow their expertise here
Capita photo of: We listen to each other, ask questions and share our ideas
Capita photo of: We offer our people the tools, training and support they need to succeed
Capita photo of: Wherever you join us, you'll be able to create better outcomes for real people
Capita photo of: We're creating an environment where everyone has a voice
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Capita Interviews

Experience

Experience
53%
21%
26%

Getting an Interview

Getting an Interview
53%
17%
14%
7
6
2
1

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Disability Assessor Interview

    Anonymous Employee in Birmingham, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Capita (Birmingham, England).

    Interview

    It consisted in several tests for different situations. It had a phone screening process, then tests, then a face to face interview that assesses professional skills, proposing solutions to different situations and typing skills.

    Interview Questions

    • Examples of previous experiences in different situations and typing skills, among others   Answer Question
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Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2015
  • Most Innovative Companies in the World, Forbes Magazine, 2016

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