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Capita Overview

London, England
10000+ employees
1984
Company - Public (CPI)
Business Service
$100 to $500 million (USD) per year
As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

We use innovative, often unique ... Read more

Company Updates

  • Capita Careers Blog: Fay Wilberforce, Internal Recruiter at Capita, talks to us about her role as a recruiter and gives us some hints and tips to make sure we’re hitting that 5 o'clock finish. http://glassdoor.com/slink.htm?key=vQeO7

    The 9 to 5 recruiter

    Fay Wilberforce, Internal Recruiter at Capita, talks to us about her role as a recruiter and gives us some hints and tips to make sure we're hitting that 5 o'cl

  • Capita Careers Blog: Though taking the first step towards a new career can be both difficult and stressful, it can also be an exciting and refreshing process that starts you on a road that you’ll take for the rest of your life. http://glassdoor.com/slink.htm?key=vQeNk

    The 5 best things about a career in marketing

    Those in the industry often find themselves working with many different products, brands and businesses over their careers and will have to be versatile and adaptable to succeed. However, it does mean that you'll never be bored. Many people appreciate being challenged in their working lives and find that the pressure actually spurs them on to greater things.

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Capita Video

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Capita – Why Work For Us?


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Who we are

As the UK’s leading provider of business process management and integrated professional support service solutions, we’re comprised of 75,000 dedicated staff across the UK, Europe, South Africa and India.

Using technology, insight and analytics to underpin everything we do, we work across the private and public sectors playing a vital role in helping our clients deliver modern services efficiently, effectively and to a high standard. 

We use innovative, often unique, IT and software platforms, together with a wide and deep understanding of excellent, accessible customer services to help our clients grow, become more profitable and deliver the best experience possible for their customers.

We support clients across a range of sectors, including local government, central government, education, transport, health, life and pensions, insurance, and other private sector organisations. And we support them with expertise from across our business - in customer and property management, software and hardware, back and front office operations, recruitment and training - working together to provide a seamless, multidisciplinary solution.

Integrity, honesty, and fairness are at the heart of Capita.

We value proactive, self-motivating people with ideas, energy, commitment. And we encourage them by insisting that no doors are closed and every voice will be heard.

Our values

Our four values embody this culture and are embedded across our business. We believe they shape who we are as an organisation and set us apart from our competitiors.


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Open
We are honest and transparent and always act with integrity

Ingenious
We think smartly, are resourceful and innovative

Collaborative
We take ownership but also draw on the benefits of teamwork and partnering

Effective
We deliver what we promise and believe great service can always be bette
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Women having a meeting

How we grow and deliver value  

Our business goal is to continue building a sustainable business that meets the needs of all our stakeholders.We achieve this through our business strategy of growing the business in a controlled and profitable manner across our target markets.

We maintain existing relationships and win new clients by actively developing our capability and scale, both internally and through complementary acquisitions, continuously enriching our service offering and generating further growth. 

We generate and support growth by:
  • targeting growing markets
  • securing organic growth and acquisitions
  • building our capability and scale
We control and measure our growth through:
  • strong leadership and robust processes
  • managing consistently across our divisions
 
We deliver business responsibly by considering the needs of all our stakeholders.

Capita Customer Management


Who is Capita Customer Management?

Capita's Customer Management business has more than 14,500 colleagues across nineteen contact centres in the UK, India and South Africa, managing customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill. 

At the heart of Capita Customer Management is our people. The culture that we have created is one where our employees feel supported from the moment they join us, continuing through their life spent with us and the opportunity to grow through continued learning and personal development. 

We operate from different locations in the UK and overseas. Our UK based contact centres range from Scotland to Leeds, Rotherham and the North West.

Capita Reviews

2.7
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Recommend to a friend
Approve of CEO
Capita CEO Andy Parker
Andy Parker
257 Ratings
  • Featured Review

    Helpful (6)

    "No reason to leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Candidate Attraction in Reading, England
    Current Employee - Candidate Attraction in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Opportunities, support and encouragement to seek promotion and take on more responsibility. Flexibility (although dependent on role and business needs) to move location or work at home if you need to. Encouragement to love what you do, if you're not happy with what you are currently doing then there is flexibility to move teams, apply for other roles internally or change your job role slightly to suit you. Open discussions with management about concerns and steps taken to resolve. Can opt into training days if they are relevant to your post.
    Great atmosphere, sociable office, employees engaged, approachable management.
    Brilliant graduate scheme, although very competitive.
    Clear set objectives - personal and team each month.

    Cons

    Because of the size of the company it may not be the same experience across the board but I think in general a great business to work for.

See All 1,108 Reviews

Capita Photos

Capita photo of: We pay particular attention to motivating our people to perform at peak.
Capita photo of: We encourage our people by insisting that no doors are closed and every voice will be heard.
Capita photo of: An energetic and inspiring environment to work in.
Capita photo of: Working together and making it fun!
Capita photo of: Talking to our people regularly, listening to them, valuing them.
Capita photo of: We make sure newcomers are properly integrated into the company by promoting a clear set of values deeply embedded in the business.
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Capita Interviews

Experience

Experience
55%
22%
22%

Getting an Interview

Getting an Interview
45%
19%
18%
9
4
1
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Business Director Interview

    Anonymous Employee in London, England
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Capita (London, England).

    Interview

    Head hunted by agency, the process was a 3 stage interview between various junior and senior directors. The last interview was a full presentation describing a 90 day business plan and strategy on how I would grow the markets

    Interview Questions

    • What global healthcare partnership experience do you have   Answer Question
See All 274 Interviews

Capita Awards & Accolades

  • Most Innovative Companies in the World, Forbes Magazine, 2016
  • Most Innovative Companies in the World, Forbes Magazine, 2015

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