Working at Civica |

Civica Overview

London, England
1001 to 5000 employees
Company - Private
Computer Hardware & Software
£500 million to £1 billion (GBP) per year
Civica is an international software company and a global leader in public services technology with more than 3,000 customers across 10 countries.

We provide the software and automation behind essential every day services, working with our customers to ... Read more

Mission: Our purpose is simple. We provide the systems and the technology know-how to help our customers excel, working with them to make a difference for the lives of millions of people and the teams who serve them.

We help organisations around the world use digital ... Read more

Glassdoor Awards

Best Places to Work: 2019 (#25), 2018 (#33)

Top CEOs: 2018 (#30)

Civica – Why Work For Us?

About Civica

We are passionate about what we do, and we actively encourage and continually invest in employee development and engagement, together with initiatives to make Civica a great place to work. 

Our people, their qualities and their commitment to colleagues, customers and wider communities sets us apart. We celebrate diversity, support inclusion and actively develop leadership to encourage everyone to strive to be their best and to build a lasting and rewarding career with us.

Civica was ranked as a Glassdoor Top 25 Employer 2019, with our approach to inclusion and diversity contributing to recognition among the best companies for work/life balance. 

New Employees

People development starts the very first day a new team member walks through our door at Civica. ‘First Impressions' is the way we welcome new team members into Civica. 

We know how important it is for new people to receive a great welcome into a new environment where things are done differently. You’ll be invited to a Welcome Day where you will meet other new people across the Group and make friends straight away. 

Employee Development

Aligned with our Investors in People accreditation, we are committed to continuous learning and development. We encourage our colleagues to explore new skills and pursue their full potential, and through Civica’s Learning Academy we provide a consistent programme of training, development and talent management to support our people throughout their careers.

Tailored to our people and business activities, internal and external training programmes are regularly reviewed and updated globally. During 2018, our people benefitted from 124,000 hours of learning and development to help build the skills needed to deliver for our customers.

Recognising the importance of succession planning for our longer term growth, we expanded our eXel and Potential programmes for senior and junior management respectively. The success of these initiatives has included an increase in roles filled through promotion within Civica to 1 in 4, ensuring we are able both to bring in new expertise whilst maintaining our unique culture.


As a global business working to achieve better outcomes for people and communities, we believe that a diverse workplace should be the norm. Our Diversity programme is spearheaded by Civica’s Chief Executive Wayne Story, placing an ever-stronger focus from our Senior Leadership Team for the need to create a more diverse workforce. 

Tech Talent Charter 

As part of Civica’s continued focus on attracting, recruiting and retaining the right people for the right roles we have become a signatory to the Tech Talent Charter; an employer-led initiative which aims to drive diversity and address the gender imbalance in the tech sector.

Supporting Women in Tech

Civica have a continued focus on diversity and inclusion. Our people continue to demonstrate that their gender does not define them or reveal what they’re capable of achieving. 

Finally, as an Investors in People Gold accredited business, we constantly seek the best people for the right roles and have made good progress in working towards parity in gender across our senior management and senior technical roles. Between April 17-18, we increased our female managers by 9% (now 41% of managers in our business), and our senior female managers by 8% (now 33% of senior managers in our business).

We continue to forge strong partnerships with local schools and universities such as the University of Bath to support and mentor women to go into technology-based careers. Civica is also now a patron of the Young Enterprise scheme, the UK’s leading charity that empowers young people to harness their personal and business skills for the future.

Young Enterprise project

Civica employees support the leaders of tomorrow - Our colleagues are donating their time to children through some of our partnered charities.

Bytenight – Action for Children

Civica employees are always finding new ways to give back to the community and we support numerous charitable initiatives raising funds for charities such as; NSPCC, Crohn’s & Colitis UK and Shelter.

One of our biggest fundraising events is for Action for Children’s annual Byte Night where last year 43 of our colleagues helped raise funds by sleeping out in Manchester and Bristol. 


Supporting local charities shouldn’t wait for weekends or days off. At Civica, our employees are able to take advantage of our annual Donate-a-day benefit to volunteer for a charity or community initiative of their choosing during a normal work day.

Software Engineer - Laura Soutar 

"Investing in people is really what Civica is all about! Since joining as an Apprentice I’m still amazed at the camaraderie. From mentoring to hackathons, there’s always someone who understands what I need to reach my full potential. While some projects I’ve worked on have been daunting, I get to ‘play’ with new technologies with my team’s support."

Head of Service Delivery (Civica Digital) -  Sevgi Hassan 

"I feel privileged to work with a team so passionate about delivering the best possible service for our customers. Reaching the right outcome and receiving great feedback when supporting a customer gives our team a buzz, because we genuinely want to go the extra mile."

System Support Team Member - Lee Sullivan

"This year I was nominated for the Business Support Award. However, being rewarded and recognised doesn’t just happen at the Awards, but throughout the year. You’re noticed for a job well done, despite the challenges."

Senior Systems Analyst, Health - Hafezur Rahman 

"At Civica, I enjoy the camaraderie of working as part of a team to achieve common goals and the knowledge and experience of my colleagues that make it happen. Opportunities to learn and grow within Civica are excellent, and my recent move from Local Government to Civica Health division is a perfect example. I feel privileged to work with a wonderful group of people in a fast-paced working environment."

Director of Regulatory Services - Emily Douglin

"At Civica we’re goal-oriented and there’s always an opportunity to stretch our capabilities. If I want to progress I feel acknowledged, which tends to lead to great opportunities. This year I created one single development team spanning two continents who act as if we’re in the same room! That ‘One Company’ feeling is really instilled in these kinds of results."

Civica Reviews

  • "Awesome place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Belfast, Northern Ireland
    Current Employee - Senior Software Developer in Belfast, Northern Ireland
    Positive Outlook
    Approves of CEO

    I have been working at Civica full-time (Less than a year)


    Very helpful people. Flexible work environment. Great opportunity for learning new technologies. Brilliant workplace.


    So far, I have found none.

    Advice to Management

    Things are great. Please keep up the good work.

See All 369 Reviews

Civica Photos

Civica photo of: Nicole
Civica photo of: Office Life
Civica photo of: First Impressions
Civica photo of: First Impressions
Civica photo of: Office Life
Civica photo of: Office Life
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Civica Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Senior Media Specialist Interview

    Anonymous Employee in Bristol, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through a recruiter. The process took 3 weeks. I interviewed at Civica (Bristol, England) in February 2019.


    Very smooth interview process. I had an initial informal conversation about the role where i was told a little bit about the company and their reasoning for recruiting the role. I was then put forward for a one-on-one interview with a senior manager. Following that i heard back the same afternoon that they would like to invite me to a panel interview where i would be required to deliver a presentation on a chosen subject. The second interview was about 10 days after the first interview (as they needed to arrange for several team members to attend) and i was offered the job the weekend after my second round interview. Overall i felt the process was very well managed, done in a timely fashion and i was well informed throughout.

    Interview Questions

    • General questions about my past experience, what i could bring to the role and my reasons for applying. Then a final round interview with two set (presentation) questions and discussion with a panel of three.   Answer Question
See All 46 Interviews

Civica Awards & Accolades

  • Technology Brand of the Year, Computing Tech Marketing & Innovation Awards, 2018
  • Content Marketing Campaign of the Year, Computing Tech Marketing & Innovation Awards, 2018

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