Mission: Championing a better way of doing business for you and your communities.
More people are enslaved today than ever before. Watch to find out how you can support survivors of #ModernSlavery #TheCoopWay
We’ve released our #TheCoopWay Report, our annual review of ethics and sustainability for 2017. Paul, our Policy & Campaigns Director shares our achievements in this blog post. http://glassdoor.com/slink.htm?key=vQzoQ
We’re proudly going back to ‘Being Co-op’: rediscovering for ourselves what made the Co-op different and special for people in the first place.
So we’ve changed our look to draw attention to the significant improvements we’re making to our Co-op membership, the very thing that makes us truly distinctive, must be at the heart of all we say and do.
Our new look will be familiar to many as the ‘clover leaf’. We first used a version of it in 1968 and we’ve chosen this look because it links to a time when people understood how they could be co-owners of their Co-op and how a strong Co-op could help to create strong communities.
As the UK’s largest convenience retailer, we’re proud to be at the heart of towns and villages the length and breadth of the country. But we don’t just want to be the biggest. We want to be the best too. We’re aiming to become the UK’s favourite Community Food Retailer and, together with our 3 million active members, are committed to providing great quality, ethical products at great prices and the most caring customer service around.
Each funeral is different, and every person unique. This belief is at the centre of what we do in our funeralcare business, and the way that we work. We take great pride in offering a professional, caring and sensitive service. It's a career that is rare, vital and meaninglful in an industry that’s 100% people focused – those lost, those left behind and those who look after them all.
Cars. Homes. Pets. Businesses. We help our customers protect the things they care about. We get to the heart of our customers’ needs, guiding them through our policies to find the ideal cover, and looking after and supporting them through our claims process from start to finish. We believe Co-op Insurance should be about providing peace of mind and helping our customers when they need us.
Co-op Legal Services
Fixed Fee Solicitors and Legal Advice Without Jargon, this is what our Legal Services business is all about. We’re committed to providing customers with the best possible service - one that’s honest, transparent and relevant to their needs in today’s world. And, since we started in 2006, we’ve grown into one of the UK's leading legal service providers. With over 350 colleagues serving customers across England and Wales from offices in London, Manchester, Sheffield and Bristol.
Always leading, pioneering and standing up for what we believe in – that’s the spirit of the Co-op and now, it’s the spirit of our digital team too. Co-op Digital is building a team to create new products, services and platforms, and help the Co-op make the most of digital and to pioneer new ways to co-operate online.
"What happens when down to earth, decent, hard-working people, who are free to use their best judgement, work for an organisation which carefully balances profits with ethics for the benefit of its members? The answer is that you get magic. Co-op magic.
Be part of it."
We have developed our Ways of Being Co-op. They describe how we do things here at the Co-op. In simple terms, they're four phrases about behaviour which our colleagues shaped.
The phrases are:
Do what matters most
Be yourself always
Show you care
We want all our colleagues to feel empowered to live our Ways of Being Co-op.
There’s something a little bit special about the Co-op. Something different and truly unique that sets us apart. And that something is the fact that we’re the UK’s largest mutual business.
This means we're not owned by shareholders, but by our customer members – over seven million of them! It also means that as we're not a plc, we're responsible for looking after our members, our customers, and, of course, our colleagues. And that's the sort of responsibility and ownership we like.
Together, we're one of the UK's biggest food retailers, a major insurance provider, the UK's number one funeral services provider, and a growing legal services provider. In total, we operate 3,750 retail trading outlets, employ nearly 70,000 people and have an annual turnover of more than £11bn. Not bad for a business that started out with just 28 members, over 170 years ago in a small Northern town...
We’ve always had a purpose beyond profit. From the very beginning, we’ve been a commercial organisation first, with an ethical foundation and social responsibilities at our very heart. This unwavering spirit is what makes us unique. And, today, we’re more committed than ever to realising our ethical, social and commercial ambitions. From the range of food in our stores to the diversity of our colleagues, we want to be fair, ethical and socially responsible in everything we do – for our customers, members and our communities.
The Co-op is a place where you can feel valued for being yourself and supported to achieve success. And, while many other large companies pay lip service to the notion of diversity, there’s a palpable, living, breathing commitment to it here.
Diversity at the Co-op is all about inclusion. We want everyone to feel as if they belong here and we work hard to make sure we appeal to and engage with people from across all sections of society in order to make this happen. We also think that understanding exactly who we are as an organsation is vital to making sure we have a diverse appeal too.
For example, we realise that to many people across the UK, who have grown up with the Co-op brand, we’re as trustworthy and comfortable as an old pair of shoes. But, that a lot of BME groups, won’t have this historic societal connection. So we need to work harder on this and see how we can make stronger links in these areas.
We’re also aware that while a lot of time and money in the UK is spent understanding how we can attract millenials and generation Z to our workforces – we have an aging population too. So, in partnership with Salford University, we’ve commissioned a 3-year research project to look at how we can support and engage with this aging workforce - because this is another, equally important reality of 21st century life.
As is the fight for gender equality in the workplace (and especially the boardroom) – another diversity issue that we champion. And we’re doing quite well as 51% of our employees are female, and we’re above the national average for senior level female roles, although there’s still room for improvement.
Added to this, we’re proud to be the most gay friendly retailer in the UK, ranked 31st in the 2017 Stonewall Workplace Equality Index and the only retailer to feature in the top 100. While Respect, our inclusive LGBT network, has over 10,000 Twitter followers.
So, there’s a huge amount going on – and lots more to do – if we’re to continue reflecting and embracing the changing needs of society today. You’re welcome to join us and join in.
I worked at Co-op full-time (More than 5 years)
Very good working environment, friendly and positive place and the Co-op make you feel like a person and not just an employee. Worked there for 5 years and by far the best company I have worked for. Training and development was excellent and support from colleagues and managers was spot on.
Nothing bad to say as I enjoyed my time with this company and would love to return in the future.
Advice to Management
Carry on doing it the Co-op way!! Support from management in my experience was fantastic
I applied online. I interviewed at Co-op (Manchester, England).
Initial online application. Then a phone interview asking generic questions and some competency based customer service questions.
Upon passing that, I was invited to a group interview and a 1v1 interview on an assessment day. They called within the next week on their decision.