Working at Convergys | Glassdoor.co.uk

Convergys Overview

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Cincinnati, OH (US)
10000+ employees
Concentrix
1998
Company - Public (CVG)
Staffing & Outsourcing
£2 to £5 billion (GBP) per year
Unknown

Convergys Reviews

  • "Not what I expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Advisor in Newcastle, England
    Current Employee - Technical Advisor in Newcastle, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Convergys full-time (Less than a year)

    Pros

    Opportunity, diversity, positive expectations and friendly approach from customers, highly skilled people to learn from, fair / even-handed management, flexible, informal, high standards, good HR and support. American style customer service, cheesy but what you would want as a customer - I'm proud of the response I get from them. You are paid for all of the hours that you work and can choose to put in overtime when it suits you.
    If this sounds false and and you don't think the same way, it's not for you.

    Cons

    If you're lazy or don't care about service, it may not be for you. You need to be reasonably intelligent to handle some aspects of the job. It's a call centre (but you're not a battery hen) embrace it and you will be happy and succeed. I don't know much about the company's city centre offices. You are paid very little when you're knowledge needs to exceed that of the professionals that you help, but the benefits outweigh this.

    Advice to Management

    Too many systems / log-ins / passwords etc. Could be streamlined. A little more reward (financially) for the level of skill required. Continue to focus equally on the shortcomings of those slightly higher up than the agents to create a better customer experience.

See All 5,408 Reviews

Convergys Photos

Convergys photo of: Cincy Office
Convergys photo of: Netapp Office
Convergys photo of: Car park
Convergys photo of: Screening area for applicants
Convergys photo of: Nuvali, Convergys
Convergys photo of: During Learning Lab Graduation (same BDay Celeb)
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Convergys Interviews

Experience

Experience
61%
22%
17%

Getting an Interview

Getting an Interview
58%
14%
10%
9
5
3
1

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Outbound Sales Interview

    Anonymous Employee in Altrincham, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Convergys (Altrincham, England) in May 2017.

    Interview

    A group interview, with assessment. A video show of the company. Then a role play to see how you handle calls and objections. Finally a one to one interview. A full background check is done as well as a credit check.................

    Interview Questions

    • In a team what role do you play within that team?   1 Answer
See All 1,217 Interviews

Convergys Awards & Accolades

  • Top 100 Remote Work, FlexJobs, 2015
  • Top Ten Employers, VetFriendly, 2014
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