Costa Overview

  • Dunstable, United Kingdom
  • 10000+ Employees
  • 1971
  • Company - Private
  • Food & Beverage Shops
  • $500 million to $1 billion (USD)


In 1971 two brothers, Bruno and Sergio, moved to London. Coming from Italy, they were disappointed with the coffee they tasted. ‘Why are you settling for mediocre?’ they asked. And the Costa dream was born. From tiny beans, great big Mochas grow, and for 10 consecutive years, we ...
Mission: We aim to deliver more cups of great coffee, to more people more often.

Glassdoor Awards

Best Places to Work: 2017(#50)

Costa Reviews

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Jill McDonald
Jill McDonald
146 Ratings
Former Employee, more than 3 years

"Great place to work"

10 Apr 2021 - Store Manager in London, England, England
Positive Outlook
Approves of CEO


Overall a great job, it can be demanding customers at times not very polite, training was professional and managers very supportive.


Physical job, and long hours
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Diversity & Inclusion at Costa

(281 reviews)

Diversity & Inclusion FAQs

All answers shown come directly from Costa Reviews and are not edited or altered.

Does Costa provide assistance to those with physical or mental disabilitiies?

...No consideration for staff mental health, constant pressure from higher management with no support....Read More

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Costa Photos

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Costa Interviews

Getting an Interview
Applied online47%
In Person40%
Employee Referral5%

  1. Team Member Interview

    Anonymous Employee in United Kingdom
    No Offer
    Positive Experience
    Easy Interview

    I applied online. I interviewed at Costa (United Kingdom)


    Was great and relaxed but they never got back to me like they said they would. I got a free drink after the interview though. They do train people so is good for people who need the experience.

    What do you think we mean by great customer service

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Company Updates

30 April 2020
To read more about how we're helping our communities then head to our website.
Shared image - The Nation's Favourite Coffee Shop | Costa Coffee
The Nation's Favourite Coffee Shop | Costa Coffee
19 July 2016
We’re excited to share that we've signed up to the Foodservice Packaging Association (FPA) and Paper Cup Recovery and Recycling Group’s (PCRRG) Manifesto which aims to significantly increase paper cup recovery and recycling rates by 2020.

Costa Awards & Accolades

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Costa FAQ

(42 Questions)

All answers shown come directly from Costa Reviews and are not edited or altered.

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Does Costa have a pension plan?

...Good pension...

12 March 2019

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