Regular customers are the ones who really make the job. Once you've built up a rapport with them, solving their problems makes it all the more satisfying. Enthusiastic newbies with questions are a highlight, too.
Pay cut for part-timers since the investment firm that previously owned Snow+Rock group sold us - trying to make us look a little more appealing to buyers.
So much bureaucracy since ownership changed hands, not nearly as enjoyable as it used to be. Cotswolds are really driving it into the ground.
Advice to Management
Stop cutting pay.
Stop sucking the fun out of the bike business for us - we want people to enjoy themselves, not ply them with products in order to make targets.
Let us know if we're missing any workplace or industry recognition –