Working at Department for Work And Pensions |

Department for Work And Pensions Overview

London, England
10000+ employees
Government Agencies
Unknown / Non-Applicable
We're responsible for welfare, pensions and child maintenance policy. We deliver the State Pension and a range of disability and ill health benefits to around 20 million people.

Company Updates

  • "I joined DWP four years ago, which was the best thing I could have done for my career progression. Prior to my move to the Civil Service, I worked for a couple of private firms where there was limited scope for development. Despite an initial decrease in salary, I was promoted nine months later thanks to the continuous support I received in achieving my goals. The DWP is a safe, secure and inclusive place to work where the possibilities are endless." Megan Renzulli UC Full Service Team Leader


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Department for Work And Pensions Video

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Department for Work And Pensions – Why Work With Us?

Almost everyone in the UK will be our customer at some point in their lives, so it’s only right that our workforce represents the people we’re serving.

Diversity helps us thrive by bringing together the richest possible variety of perspectives, ideas and talents. We're looking for people who will take pride in delivering a service which changes people’s lives for the better.

We offer:

  • a wide range of interesting and rewarding careers
  • the chance to make a real difference to people’s lives
  • an excellent package of employee benefits

We lead on the government’s policies for welfare, pensions and child support. We help people to find jobs and employers to fill vacancies. We make payments to jobseekers, pensioners, disabled people, parents and carers.

Our staff are making the largest changes in the welfare system for a generation, including the introduction of Universal Credit and the new State Pension.

We work in an environment where everyone can realise their full potential and achieve their career goals.

We have developed internal development schemes which  promote diversity and offer mentoring and coaching opportunities.

  We support our local communities by encouraging   voluntary work through our Community 10,000 scheme.

We offer a range of programmes which support achievement of professional qualifications and NVQs to support your career aspirations.

Diversity and Inclusion

DWP is committed to providing services which embrace diversity and which promote equality of opportunity.

As an employer we are committed to equality and valuing diversity within our workforce.

Our goal is to ensure that these commitments , reinforced by our Values, are embedded in our day to day working proctices with all our customers, collegues and partners.

In DWP we recognise that our people are our biggest asset and strive to build an inclusive enviroment. Join our team where you can make a difference to the lives of so many whilst still being valued for being you.

"I am passionate about making DWP an inclusive place to work where everyone feels they can be themselves.

I believe it is the responsibility of all of us as collegues, whatever our role and wherever we work, to help create an enviroment where everyone feels supported to be their best"

Peter Schofield

DWP Permanent Secretary


We provide:

  • a competitive salary which is reviewed annually
  • a comprehensive reward scheme which includes in year voucher and monetary awards
  • an occupational pension

Employee benefits

We provide :

  • career development and the opportunity to learn new skills and gain relevant qualifications
  • up to 30 days annual leave and 9 days public and privilege leave in a year (pro rata for part time staff)
  • maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and paternity leave of up to 2 weeks full pay subject to eligibility.
  • time off to deal with emergencies, unexpected situations and certain other unplanned special circumstances
  • a minimum of 3 days special leave each year to undertake volunteering opportunities
  • paid time off for public service duties, for example if you are an armed forces reservist
  • family friendly policies including flexible working patterns
  • Wellbeing – support for mental and physical wellbeing
  • Employee Assistance Programme - a free and confidential service providing information and counselling to help with a range of work, family and personal issues
  • The option to join a trade union













There are many routes into DWP such as direct entry opportunities . graduate programmes and apprenticeships. We advertise all our jobs on the .civilservicejobs website .

These include :

  • Apprenticeships - A DWP apprenticeship allows combining work and study by mixing on the job training with classroom training. Want to hear more about what being an apprentice involves? Our apprentices share their stories in the following video: Apprenticeships
  • Care Leavers Internship - we offer care leavers aged 18 - 30 the opportunity to apply for a 12 month paid internship
  • Early Diversity Internship Programme -short term  internship for first year undergraduates from diverse backgrounds
  • Fast Stream Graduate programme - accelerated path into leadership
  • Summer Diversity Internships - gives people from diverse backgrounds the opportunity to see what a career in the civil service is like.
  • Work Placements -offers work experience opportunities linked to jobs for unemployed yound people
  • Direct Entry - Or you can simply start a job search and apply

For more information visit : Ways to Join   and  How-to-apply





Department for Work And Pensions Reviews

  • Featured Review

    "Good place to work for me."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior USer Researcher in London, England
    Former Employee - Senior USer Researcher in London, England
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 3 years)


    Friendly people and good tech


    None spring to mind at the moment

See All 486 Reviews

Department for Work And Pensions Photos

Department for Work And Pensions photo of: Diversity iniative of the year
Department for Work And Pensions photo of: Jobcentre
Department for Work And Pensions photo of: The Times Top 50 Employers for Women
Department for Work And Pensions photo of: A day in the life of.....
Department for Work And Pensions photo of: Manchester Hub
Department for Work And Pensions photo of: Work Coach
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Department for Work And Pensions Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    CASE Interview

    Anonymous Interview Candidate in Nottingham, England
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Department for Work And Pensions (Nottingham, England) in December 2019.


    Applied online with supporting statement.
    Focus is on managing a quality service and working with pace.
    Emailed for interview request.
    Interview was with 2 people.

    Interview questions based around managing a quality service, effective decisions and influencing.

    Person who I reported to and people around the office seemed welcoming and friendly.

    Advice for the interview make sure you have specific examples of the above.

    Interview Questions

    • Why have you applied for this role - ice breaker.

      Example of managing a quality service.
      Example of making effective decisions.
      Asked if you think you were a people person.   Answer Question
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Department for Work And Pensions Awards & Accolades

  • Top 50 Employers for Women List for 2019, The Times, 2019
  • Social Mobility-Leadership of the year 2019, UK Social Mobility Awards, 2019

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