Working at Department for Work And Pensions |

Department for Work And Pensions Overview

London, England
10000+ employees
Government Agencies
Unknown / Non-Applicable
We're responsible for welfare, pensions and child maintenance policy. We deliver the State Pension and a range of disability and ill health benefits to around 20 million people.

Company Updates

  • Nick's Testimonial

    “Since joining the DWP in September 2016 I have been provided with opportunities to step out of my comfort zone, in order to gain experience and confidence. This has helped me to move into a leadership role and pushed me to reach my potential.

    Working for the DWP also gives you the opportunity to give something back to our society. Whilst it can be challenging, working to support some of the most vulnerable people in our society is incredibly rewarding.

    It’s a wonderful opportunity to make a positive impact with your career.”

    Nick Crowford
    PIP Operations Manager

  • Tracy's Testimonial

    "Working for a customer-focused employer for many years, I feel valued and face many challenges in this role. I enjoy helping and supporting individuals to make a difference in their lives.
    I embrace the abundance of developmental opportunities, allowing me the skills to deal with a wide range of diverse customers with varying needs."

    Tracy Fairley
    Service Delivery Team Member

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Department for Work And Pensions Video

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Department for Work And Pensions – Why Work With Us?

Almost everyone in the UK will be our customer at some point in their lives, so it’s only right that our workforce represents the people we’re serving.

Diversity helps us thrive by bringing together the richest possible variety of perspectives, ideas and talents. We're looking for people who will take pride in delivering a service which changes people’s lives for the better.

We offer:

  • a wide range of interesting and rewarding careers
  • the chance to make a real difference to people’s lives
  • an excellent package of employee benefits

We lead on the government’s policies for welfare, pensions and child support. We help people to find jobs and employers to fill vacancies. We make payments to jobseekers, pensioners, disabled people, parents and carers.

Our staff are making the largest changes in the welfare system for a generation, including the introduction of Universal Credit and the new State Pension.

We work in an environment where everyone can realise their full potential and achieve their career goals.

We have developed internal development schemes which  promote diversity and offer mentoring and coaching opportunities.

  We support our local communities by encouraging   voluntary work through our Community 10,000 scheme.

We offer a range of programmes which support achievement of professional qualifications and NVQs to support your career aspirations.

DWP is committed to providing services which embrace diversity and which promote equality of opportunity.

As an employer we are committed to equality and valuing diversity within our workforce.

Our goal is to ensure that these commitments, reinforced by our Values, are embedded in our day to day working practices with all our customers, colleagues and partners.

"I am passionate about making DWP an inclusive place to work where everyone feels they can be themselves.

I believe it is the responsibility of all of us as colleagues, whatever our role and wherever we work, to help create an environment where everyone feels supported to be their best."


Peter Schofield

DWP Permanent Secretary                                  








In DWP, we recognise that our people are our biggest asset and strive to build an inclusive environment.

Join our team where you can make a difference to the lives of so many whilst still being valued for being you.



We provide:

  • a competitive salary which is reviewed annually
  • a comprehensive reward scheme which includes in year voucher and monetary awards
  • an occupational pension

Employee benefits

We provide :

  • career development and the opportunity to learn new skills and gain relevant qualifications
  • up to 30 days annual leave and 9 days public and privilege leave in a year (pro rata for part time staff)
  • maternity, adoption or shared parental leave of up to 26 weeks full pay followed by 13 weeks of statutory pay and a further 13 weeks unpaid, and paternity leave of up to 2 weeks full pay subject to eligibility.
  • time off to deal with emergencies, unexpected situations and certain other unplanned special circumstances
  • a minimum of 3 days special leave each year to undertake volunteering opportunities
  • paid time off for public service duties, for example if you are an armed forces reservist
  • family friendly policies including flexible working patterns
  • Wellbeing – support for mental and physical wellbeing
  • Employee Assistance Programme - a free and confidential service providing information and counselling to help with a range of work, family and personal issues
  • The option to join a trade union













Department for Work And Pensions Reviews

  • Featured Review

    "Good employer and the interview and selection stage was quick"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Derby, England
    Current Employee - Case Manager in Derby, England
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (Less than a year)


    pension and good start salary


    the interview stage was a bit difficult because of it been a blended style.

    Advice to Management

    need for flexible approach

See All 463 Reviews

Department for Work And Pensions Photos

Department for Work And Pensions photo of: Jobcentre
Department for Work And Pensions photo of: The Times Top 50 Employers for Women
Department for Work And Pensions photo of: A day in the life of.....
Department for Work And Pensions photo of: Manchester Hub
Department for Work And Pensions photo of: Work Coach
Department for Work And Pensions photo of: Emmeline Pankhurst
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Department for Work And Pensions Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    CASE Interview

    Anonymous Interview Candidate in Nottingham, England
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Department for Work And Pensions (Nottingham, England) in December 2019.


    Applied online with supporting statement.
    Focus is on managing a quality service and working with pace.
    Emailed for interview request.
    Interview was with 2 people.

    Interview questions based around managing a quality service, effective decisions and influencing.

    Person who I reported to and people around the office seemed welcoming and friendly.

    Advice for the interview make sure you have specific examples of the above.

    Interview Questions

    • Why have you applied for this role - ice breaker.

      Example of managing a quality service.
      Example of making effective decisions.
      Asked if you think you were a people person.   Answer Question
See All 111 Interviews

Department for Work And Pensions Awards & Accolades

  • Top 50 Employers for Women List for 2019, The Times, 2019
  • Social Mobility-Leadership of the year 2019, UK Social Mobility Awards, 2019

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