I have been working at Domestic & General Group full-time (More than 3 years)
Domestic and General really cares about its people and its customers. They offer opportunities for people with talent to grow and progress as people. There are numerous examples of people who work within the contact centres that have developed from a front line agent and into management.
Domestic and General are really working on making work an engaging and fun place to work. 2 of the contact centres have undergone significant investment help improve the look and feel of the sites. This is still a work in progress, but the plans in place will really help elevate the facilities and engagement of its people
Advice to Management
Continue to invest in talent
I applied through a recruiter. I interviewed at Domestic & General Group.
Very simple phone interview with a recruitment company.
Then interview at company alongside a recruitment agency.
Split into group activities where you were asked to think up of new slogans for the company , then individual interviews, they had 3 double sided pages of interview questions which they do in a random over
Last week saw our Contact Centre Leadership Townhall come to London. Providing our leaders with the space to celebrate their achievements and shape their future priorities is key to our success at Domestic & General.
The event was focused on shaping our future operations and leading high performing teams. Our leaders got together in breakout sessions to discuss their digital priorities, as well as our new Team Leader Development and Agent Induction Programmes. #DandGpeople
Fatima works in our Wimbledon HQ as a Customer Discovery Executive. Fatima is part of D&G’s first Innovation Lab, having progressed from our Brighton Contact Centre. Our Innovation Lab tests and trials new ways to improve customer experience and help impact positive change across the business. Fatima progressed by growing her reputation and shadowing other departments to develop her business knowledge. For more information on the roles at D&G or to apply to us, please visit http://glassdoor.com/slink.htm?key=vQbSn
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