We can't resist cake on a Friday here at D&G! Thank you to everyone who baked some amazing treats and to those who donated for the Macmillan Coffee Morning across our sites in Brighton, Nottingham, Bedworth and Wimbledon. #MacmillanCancerSupport
We are delighted to have been included yet again in this year’s Sunday Times HSBC Top Track 100 League table. D&G ranks 84th - up seven places from last year - huge congratulations to all involved! #TopTrack100 #dandgpeople
Headquartered in South West London, we’re the UK’s leading appliance care specialist with a presence in 10 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets.
To provide the world-class service our customers both need and expect, we’ve embarked on one of the biggest transformation programmes in our sector, focusing on 3 strategic priorities:
By 2022, Domestic & General will be a business that epitomises best-in-class customer service, embodies a culture of high performance, and expertly delivers outstanding results for our clients, colleagues and customers alike. Our strategy will enable us to not only transform our business model, but also to adapt to the needs of our customers and evolving technology with ease.
We’re building a world-class customer focused business and that means recruiting the best talent, providing opportunities for progression and rewarding performance.
We offer performance aligned incentives to our front line colleagues, and the opportunity for all other colleagues to participate in a discretionary bonus scheme, which is aligned to the performance and contribution of our people, and the results of our business. Our people strategy, an integral and complementary part of our 5-year business plan, focuses on delivering outstanding customer service through the inspiration and fulfilment of our people. Driving a significant transformation of our operating model means that our people have greater opportunities to grow, develop and progress their careers.
However, it’s the small things that count. To make your day-to-day working life more comfortable we provide fresh fruit delivers to all our offices, free tea and coffee, complimentary flu jabs in winter and free general health checks throughout the year. We’ve also launched a brand-new discount site in partnership with Xexec, a leading employee reward and recognition provider, to offer great value discounts on hundreds of online and high street vendors in the UK.
Above all, a career at Domestic & General will stretch and challenge you to achieve your full potential, and enable you to make an enormous contribution to our growing business, regardless of your location.
What we do is only part of this story, how we do it will differentiate us.
From the frontline to the boardroom, we’ve worked together to define a culture that resonates with everyone and drives individual and business performance. Ignite, our culture and values programme, is an important part of our 5-year strategy and it defines how we all need to operate on a daily basis in order to achieve our mission and vision. This means:
If we focus on our strategic priorities, live our values and put customers at the heart of everything we do, we will become the world-class organisation we envision, ready and able to serve our customers in a smarter future.
I have been working at Domestic & General Group full-time (More than 5 years)
I've worked for D&G for many years and across various departments. The business has grown and evolved over the years (positively) and having been part of the transformation over the years, I feel very proud to work for this company.
Over the years I've worked in various roles, including as a call taking agent for my first three years, which I thoroughly enjoyed. The place is filled with passionate, creative, inspiring people (Agents, Team Leaders, Trainers, Managers, Support Functions - there really are great people across the board). I've had the pleasure of working for leaders who have inspired and made me feel empowered to build a rewarding career at D&G. I've enjoyed countless training & development opportunities, had the chance to be involved in change (through workshops & projects), and been made to feel valued.
Like any business, there have been times where we've faced challenges, but watching everyone pulling together as one team, to support each other, share ideas & solutions, and come through successfully, enforces that sense of pride I have for the company.
The company is continuously looking for ways to raise standards, and does so in a professional way. The company invests a lot of money and resource into growing & developing the business, as well as developing & supporting it's staff. Regular coaching, team meetings, "buzz sessions / huddles", 121's, well being meetings, incentives and so on, helps to create a very supportive environment. A lot of this good work sometimes goes unnoticed, so I wanted to shout about it here!
Overall I've thoroughly enjoyed my time working for D&G, and look forward to many more successful years. It's not only given me a great opportunity to build a life long career, but it's also helped me to grow as a person - I've learned so many skills that have helped me in life as well as at work. D&G does invest in its people, and opportunities do come to those who are willing to work hard and have a positive "can do" attitude.
In order to progress within certain areas of the business, there is often a long wait for opportunities to come up. I don't believe this is the fault of the business, as it's the nature of having a limited amount of certain roles, and a high demand - but it can sometimes make people feel that they are waiting indefinitely for the role that interests them to come up.
Additionally, I feel we can do more to raise awareness of the broad range of areas & functions we have across the business, to help individuals recognize roles where their skills & experience are suited to.
Having said all of that, I know that the business is already doing some work around career development, and look forward to seeing it develop!
Advice to Management
It's been great to see the business transform over recent years, particularly in embracing our values and taking an "inclusive" approach, involving more of our front line colleagues and contact center staff.
I would simply encourage management to continue to trust it's people, and involve them. Change has a much better chance to succeed when you involve those people who live and breathe it, from the very start.
My final comment to management is, contrary to what you may hear, you have a lot of passionate, enthusiastic, optimistic people working in your contact centers who ARE proud to work for D&G - we're making the right kind of changes and there are a lot here on the front lines, who want nothing but success.
I applied through a staffing agency. The process took 4 days. I interviewed at Domestic & General Group (Wimbledon, England) in September 2017.
1 stage interview with LM and Head of Function. Interview started with a short summary about the company (which I had read about already), but more insight into the department and the role. The questions were not very easy, however based on my previous experience and very relevant to the role. Any questions I asked myself were answered honestly and sufficiently. I got a job offer in a couple of days.
Let us know if we're missing any workplace or industry recognition –