Working at E-Cigarette Direct | Glassdoor.co.uk

E-Cigarette Direct Overview

Swansea, Wales
51 to 200 employees
2008
Company - Private
Consumer Electronics & Appliance Shops
Unknown / Non-Applicable
Unknown
At ECigaretteDirect, we strive for excellence in three areas:

Quality products: E-cigarettes change lives. Quality ecigs, accessories, e-liquids and refills give you the fantastic vaping experience you are after – whatever your preferred set-up ... Read more

Mission: 12 values underpin our philosophy and culture and inform the way we work and the decisions we make:

Exceed customer expectations, whatever your role
Problems happen. It’s how we deal with them that matters
Be honest, but with ... Read more

E-Cigarette Direct Reviews

4.8
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Recommend to a friend
Approve of CEO
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Jon Nelsey
19 Ratings
  • "Customer service manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Swansea, Wales
    Current Employee - Customer Service Manager in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct full-time (More than 8 years)

    Pros

    Good working environment. Supportive team with everyone willing to help each other. Good pay. Been off work on maternity for a year and have had a very warm welcome back.

    Cons

    Fast changing environment with lots of new products to learn about all the time.

See All 23 Reviews

E-Cigarette Direct Photos

E-Cigarette Direct photo of: Our colleagues having transfer tattoo fun at the Vaper Expo
E-Cigarette Direct photo of: Our MD, Chairman & Product Manager taking a load off
E-Cigarette Direct photo of: The team setting up for the Vaper Expo 2019
E-Cigarette Direct photo of: Charlie & Elebot representing at Battlebots USA
E-Cigarette Direct photo of: The Quarterly Employee Forum meeting in session
E-Cigarette Direct photo of: Team Hereford fundraising for Comic Relief 2019
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E-Cigarette Direct Interviews

Experience

Experience
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Getting an Interview

Getting an Interview
100%

Difficulty

2.8
Average

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  1.  

    Sales Manager Interview

    Anonymous Employee in Cardiff, Wales
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at E-Cigarette Direct (Cardiff, Wales) in August 2017.

    Interview

    The interview is in two parts, telephone and formal. The interviewer askes questions based on my experience and how my skills would fit in with the companies core values and development

    Interview Questions

    • what does good customer service look to you   1 Answer
See All 4 Interviews

E-Cigarette Direct Awards & Accolades

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