E-Cigarette Direct Overview

  • www.ecigarettedirect.co.uk
  • Swansea, United Kingdom
  • 51 to 200 Employees
  • 2008
  • Company - Private
  • Consumer Electronics & Appliance Shops
  • Unknown / Non-Applicable

CompetitorsUNKNOWN

QUALITY PRODUCTS. GREAT CUSTOMER SERVICE. EDUCATION AND ADVOCACY. Quality products: Vaping changes lives. Quality e-cigs, accessories, e-liquids and refills give you the fantastic vaping experience you are after – whatever your preferred set-up – and mean that you’ll never ...
Mission: 12 values underpin our philosophy and culture and inform the way we work and the decisions we make: Exceed customer expectations, whatever your role Problems happen. It’s how we deal with them that matters Be honest, but with compassion Take responsibility Work as a ...

E-Cigarette Direct Reviews

4.6
91%
Recommend to a Friend
89%
Approve of CEO
Jon Nelsey
Jon Nelsey
23 Ratings
5.0
Current Employee, less than 1 year

"Great company!"

4 Oct 2019 - Customer Advisor in Swansea, Wales, Wales
Recommends
Positive Outlook
Approves of CEO

Pros

Supportive management
Good pay
Customer focused

Cons

None I can think of

Advice to Management

Seems to be good progression opportunity within the company and always extra hours to be picked up when available. However progression to a greater hours within contract would be great.
See All 29 Reviews

Diversity & Inclusion at E-Cigarette Direct

4.0
(1 Review)

Diversity & Inclusion FAQs

All answers shown come directly from E-Cigarette Direct Reviews and are not edited or altered.

Does E-Cigarette Direct provide assistance to those with physical or mental disabilitiies?

...Little consideration given to staff safety or mental health....Read More

E-Cigarette Direct Photos

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E-Cigarette Direct Interviews

Experience
Positive100%
Getting an Interview
Applied online100%
Difficulty
2.8
Average
HardAverageEasy

  1. Customer Service Advisor Interview

    Anonymous Employee in Swansea, Wales, Wales
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 1 week. I interviewed at E-Cigarette Direct (Swansea, Wales, Wales) in Oct 2018

    Interview

    Applied online through E-Cigarette Direct, After followed a two part interview. First half was a telephone interview with questions attaining to how, what, when, where did you use customer service skills. Also questions regarding experience and knowledge of the company was asked.

    Lastly the second part was a face to face interview, which included vaping knowledge (basic concept) and also similar question to the telephone interview with slightly more detail in your answer required.

    Overall the interview was a pleasant one with good questions in regards to applicable skills and experience. The interviewer was calm and collect with a very relaxed attitude, I've always been very good at interviews, and this was no different however I felt extremely welcomed and relaxed during and after the interview process.

    I was allowed to asking my own question at the end of the interview and had them answered in full without any hint of annoyance from the interviewer.
    Interview

    What applicable experience do you have to best suit the role to which you applied for in this company.

    1 Answers

See All 4 interviews

Company Updates

1 October 2019
Christmas recruitment is GO! Check out our current vacancies: http://glassdoor.com/slink.htm?key=vMyRn
Shared image - Our current vacancies | E-Cigarette Direct
Our current vacancies | E-Cigarette Direct
glassdoor.com
2 January 2019
Happy new year to all of our wonderful customers and colleagues!

E-Cigarette Direct Awards & Accolades

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E-Cigarette Direct FAQ

(15 Questions)

All answers shown come directly from E-Cigarette Direct Reviews and are not edited or altered.

See questions about:

Does E-Cigarette Direct offer parental leave?

...Been off work on maternity for a year and have had a very warm welcome back....

18 March 2019

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Work at E-Cigarette Direct? Share Your Experiences

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