E-Cigarette Direct Overview

  • www.ecigarettedirect.co.uk
  • Swansea, United Kingdom
  • 51 to 200 Employees
  • 2008
  • Company - Private
  • Consumer Electronics & Appliance Shops
  • Unknown / Non-Applicable

CompetitorsUNKNOWN

QUALITY PRODUCTS. GREAT CUSTOMER SERVICE. EDUCATION AND ADVOCACY. Quality products: Vaping changes lives. Quality e-cigs, accessories, e-liquids and refills give you the fantastic vaping experience you are after – whatever your preferred set-up – and mean that you’ll never ...
Mission: 12 values underpin our philosophy and culture and inform the way we work and the decisions we make: Exceed customer expectations, whatever your role Problems happen. It’s how we deal with them that matters Be honest, but with compassion Take responsibility Work as a ...

E-Cigarette Direct Reviews

4.8
95%
Recommend to a Friend
94%
Approve of CEO
Jon Nelsey
Jon Nelsey
22 Ratings
4 Oct 2019
E-Cigarette Direct icon

"Great company!"

Current Employee - Customer Advisor in Swansea, Wales
Recommends
Positive Outlook
Approves of CEO

I have been working at E-Cigarette Direct part-time for less than a year

Pros

Supportive management
Good pay
Customer focused

Cons

None I can think of

Advice to Management

Seems to be good progression opportunity within the company and always extra hours to be picked up when available. However progression to a greater hours within contract would be great.
See All 28 Reviews

E-Cigarette Direct Photos

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E-Cigarette Direct Interviews

Experience
Positive100%
Getting an Interview
Applied online100%
Difficulty
2.8
Average
HardAverageEasy

  1. [employerShortName] icon

    Customer Service Advisor Interview

    Anonymous Employee in Swansea, Wales
    Accepted Offer
    Positive Experience
    Average Interview
    Application

    I applied online. The process took 1 week. I interviewed at E-Cigarette Direct (Swansea, Wales) in Oct 2018

    Interview

    Applied online through E-Cigarette Direct, After followed a two part interview. First half was a telephone interview with questions attaining to how, what, when, where did you use customer service skills. Also questions regarding experience and knowledge of the company was asked.

    Lastly the second part was a face to face interview, which included vaping knowledge (basic concept) and also similar question to the telephone interview with slightly more detail in your answer required.

    Overall the interview was a pleasant one with good questions in regards to applicable skills and experience. The interviewer was calm and collect with a very relaxed attitude, I've always been very good at interviews, and this was no different however I felt extremely welcomed and relaxed during and after the interview process.

    I was allowed to asking my own question at the end of the interview and had them answered in full without any hint of annoyance from the interviewer.
    Interview

    What applicable experience do you have to best suit the role to which you applied for in this company.

    1 Answers

See All 4 interviews

Company Updates

Company Logo for E-Cigarette Direct

E-Cigarette Direct

1 Oct 2019

Christmas recruitment is GO! Check out our current vacancies: http://glassdoor.com/slink.htm?key=vMyRn

Company Logo for E-Cigarette Direct

E-Cigarette Direct

2 Jan 2019

Happy new year to all of our wonderful customers and colleagues!

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E-Cigarette Direct FAQ

(12 Questions)

All answers shown come directly from E-Cigarette Direct Reviews and are not edited or altered.

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Does E-Cigarette Direct offer employee discounts?

...Colleagues and staff discount are good...

6 December 2019

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