Working at E-Cigarette Direct | Glassdoor.co.uk

E-Cigarette Direct Overview

Swansea, Wales
51 to 200 employees
2008
Company - Private
Consumer Electronics & Appliance Shops
Unknown / Non-Applicable
Competitors

Unknown

QUALITY PRODUCTS. GREAT CUSTOMER SERVICE. EDUCATION AND ADVOCACY.

Quality products: Vaping changes lives. Quality e-cigs, accessories, e-liquids and refills give you the fantastic vaping experience you are after – whatever your preferred set-up ... Read more

Mission: 12 values underpin our philosophy and culture and inform the way we work and the decisions we make:

Exceed customer expectations, whatever your role
Problems happen. It’s how we deal with them that matters
Be honest, but with ... Read more

E-Cigarette Direct Reviews

  • "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Swansea, Wales
    Current Employee - Customer Advisor in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at E-Cigarette Direct part-time (Less than a year)

    Pros

    Supportive management
    Good pay
    Customer focused

    Cons

    None I can think of

    Advice to Management

    Seems to be good progression opportunity within the company and always extra hours to be picked up when available. However progression to a greater hours within contract would be great.

See All 28 Reviews

E-Cigarette Direct Photos

E-Cigarette Direct photo of: Team Swansea
E-Cigarette Direct photo of: Team HO hanging out in the warehouse
E-Cigarette Direct photo of: Our people in action
E-Cigarette Direct photo of: Some of our retail team on a training day
E-Cigarette Direct photo of: Our ECD Mental Health First Aiders showing off their certificates
E-Cigarette Direct photo of: Our colleagues having transfer tattoo fun at the Vaper Expo
See All PhotosSee All

E-Cigarette Direct Interviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Advisor Interview

    Anonymous Employee in Swansea, Wales
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at E-Cigarette Direct (Swansea, Wales) in October 2018.

    Interview

    Applied online through E-Cigarette Direct, After followed a two part interview. First half was a telephone interview with questions attaining to how, what, when, where did you use customer service skills. Also questions regarding experience and knowledge of the company was asked.

    Lastly the second part was a face to face interview, which included vaping knowledge (basic concept) and also similar question to the telephone interview with slightly more detail in your answer required.

    Overall the interview was a pleasant one with good questions in regards to applicable skills and experience. The interviewer was calm and collect with a very relaxed attitude, I've always been very good at interviews, and this was no different however I felt extremely welcomed and relaxed during and after the interview process.

    I was allowed to asking my own question at the end of the interview and had them answered in full without any hint of annoyance from the interviewer.

    Interview Questions

    • What applicable experience do you have to best suit the role to which you applied for in this company.   1 Answer
See All 4 Interviews

E-Cigarette Direct Awards & Accolades

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