Best Places to Interview: 2017 (#14)
We want to tell you all about our lovely employees. Because it's the people that make EE a great place to work. First up:
Laura Nottingham, Business, Major Accounts
Read more about Laura's hunger to organise the fun, over on our EE Community page: http://glassdoor.com/slink.htm?key=vQfTz
We're currently looking for an expert Financial Accounting Manager to join our Bristol office and help us keep improving what we do and how we do it.
If you have experience providing robust and balanced accounting advice and have exceptional up-to-date technical knowledge (IFRS), this role might be the one for you.
Find out more about the role, here: http://glassdoor.com/slink.htm?key=vQf09
Here at EE, we’re feeling on top of the world. Because not only are we the proud parent of Britain’s best network and on our way to becoming no.1 for service, we’ve also ranked 1st in 2018 The Sunday Times’ Top 25 Best Big Companies to Work For list and were awarded the Best Companies 3* Accreditation for Workplace Engagement.
We know that keeping our people happy, motivated and engaged is key to our success, so we’re dedicated to making EE an outstanding place to work for our 13,000 employees. We listen carefully to improve the things that matter most, making sure everyone continues to love their team, the culture and their reward package. By recognising differences and celebrating diversity, we understand that we all have different beliefs and live our lives in different ways. We strive to create a supportive and inclusive working culture that offers real opportunities to grow and develop, to truly help our people reach their potential.
If you’re thinking about working for the biggest and fastest network in the UK, we’ve got a lot to offer you: Great perks, great support and great opportunities. We help our customers make the most of their digital lives by being personal, simple and brilliant. If that sounds like you, we’ve a lot of opportunities for you to join us.
At EE, we’ve got big ambitions for the future, and our graduates and apprentices are at the heart of those plans. We want to continue to bring people closer together through new technology and exceptional services, and we know it’s our new talent that will build our success for years to come. So whether you’re taking your first steps on the career ladder or are considering further education, we’re here to support you and help grow your skills.
We’re on the lookout for high-street heroes to join us at our stores across the UK. That’s because we’re not simply about selling phones: We’re opening customers’ eyes to the wonders of technology. And to do that, we need brilliant people with the power to give our customers a super service.
An Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment. This means we’re open to considering flexible working and offer generous maternity and paternity leave. It’s our way of helping people find a job that suits them so they can progress in the business, regardless of whether your first day in store is as a Retail Advisor or Store Manager.
We’re already the UK’s no.1 network, but we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.
From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year form all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.
Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.
With Head Office opportunities across the UK, the chances to make your mark with EE are endless. And with roles in areas from Digital and Human Resources to Finance and Brand & Marketing, the insight you’ll gain will be truly unique. So, if this sounds right up your street, take a look at the other incredible opportunities available at EE HQ. And because we’re now part of the BT family, you’ll find we have great opportunities for you all over the group.
I have been working at EE part-time (More than a year)
A really good company that supports it's staff with physical and mental health problems. An abundance of incentives, rewards and discounts. No one day is the same.
Not really much to say that's bad about this company. Some customer queries could be dealt with more efficiency and better policies and some management methods need more consistency as we can be a little too rigid with policies. I applied and was successful for the CUSTOMER service role... however there are sales targets and these are unrealistic. I cannot sell and to me it's unethical to try to sell an additional product to someone who has missed payments and is clearly struggling with their current bill... it when a customer calls to query their bill and we are expected to promote additional products to then! Then we are made out to be under performing when out NPS scores come back low somehow it's the advisors fault!
Advice to Management
Back off the hard sell and the tough sales targets for customer advisors. One of the values is number one for service. How about concentrating on actual customer service and not sell sell sell or as you say 'promote'!!
The process took 2 weeks. I interviewed at EE.
The recruitment Process was very quick for me personally, you apply online completing an online application. If you are successful they send you an online assessment to do, it is an easy process that will test your judgement and customer service skills, the questions are not problem solving but reflective of real life scenarios that take place within the store. If you do go onto the next stage you will receive a phone call from the EE team, asking a few questions for example why did you apply to EE? What is something that you would bring into the store?
Straight after that I booked an interview that lasted for an 1hr consisting of various role plays where the interviewer would pretend to be a customer that need assistance. You are given 3 mins to read of a sheet that contains information about the customer and what they would need, and 3 mins to answer and give them an action plan that is suitable for them. The sheet has bullet points at bottom of the page that will help you with your answer.
The experience as a whole was very pleasant and easy, I was hired exactly 2 weeks from the day I applied online. The most important thing to remember is okay to be nervous in the interview as long as you be yourself.