Working at EE | Glassdoor.co.uk

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EE Overview

ee.co.uk
Hatfield, East of England, England
5001 to 10000 employees
BT
2012
Company - Private
Telecommunications
Unknown / Non-Applicable
It's an exciting time to join EE. We’ve just become part of the BT Group – home of BT Sport, BT Infinity, and the UK’s biggest fixed communications network – which means we’re ready to bring to life bigger and ... Read more

Company Updates

  • From being a Retail Advisor in Basildon to an Assistant Store Manager in Cheapside, Idris now manages his own store in Islington. Will you be next to start your story with us? http://glassdoor.com/slink.htm?key=vQeiE

  • We're big on family and what better way to show this than pledging support to the Working Mums. Here at EE, we believe everyone should have the chance to progress in their career. Will you give us a chance? Join the EE family: http://glassdoor.com/slink.htm?key=vQePq

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EE – Why Work For Us?


WORKING AT EE FEELS GOOD.

Here at EE, we’re feeling on top of the world. Because not only are we the proud parent of Britain’s best network and on our way to becoming no.1 for service, we’ve also ranked 3rd in 2017 The Sunday Times’ Top 30 Best Big Companies to Work For list and were awarded the Best Companies 3* Accreditation for Workplace Engagement.

We know that keeping our people happy, motivated and engaged is key to our success, so we’re dedicated to making EE an outstanding place to work for our 13,000 employees. We listen carefully to improve the things that matter most, making sure everyone continues to love their team, the culture and their reward package. By recognising differences and celebrating diversity, we understand that we all have different beliefs and live our lives in different ways. We strive to create a supportive and inclusive working culture that offers real opportunities to grow and develop, to truly help our people reach their potential.

If you’re thinking about working for the biggest and fastest network in the UK, we’ve got a lot to offer you: Great perks, great support and great opportunities. We help our customers make the most of their digital lives by being personal, simple and brilliant. If that sounds like you, we’ve a lot of opportunities for you to join us.

THE FUTURE OF CONNECTION.

At EE, we’ve got big ambitions for the future, and our graduates and apprentices are at the heart of those plans. We want to continue to bring people closer together through new technology and exceptional services, and we know it’s our new talent that will build our success for years to come. So whether you’re taking your first steps on the career ladder or are considering further education, we’re here to support you and help grow your skills.


SPREADING THE EE MAGIC IN-STORE.

We’re on the lookout for high-street heroes to join us at our stores across the UK. That’s because we’re not simply about selling phones: We’re opening customers’ eyes to the wonders of technology. And to do that, we need brilliant people with the power to give our customers a super service.

An Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment. This means we’re open to considering flexible working and offer generous maternity and paternity leave. It’s our way of helping people find a job that suits them so they can progress in the business, regardless of whether your first day in store is as a Retail Advisor or Store Manager.

THE VOICE OF EE.

We’re already the UK’s no.1 network, but we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.

From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year form all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.

Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.

WHERE IT ALL BEGINS.

With Head Office opportunities across the UK, the chances to make your mark with EE are endless. And with roles in areas from Digital and Human Resources to Finance and Brand & Marketing, the insight you’ll gain will be truly unique. So, if this sounds right up your street, take a look at the other incredible opportunities available at EE HQ. And because we’re now part of the BT family, you’ll find we have great opportunities for you all over the group.

EE Reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
EE CEO Marc Allera
Marc Allera
58 Ratings
  • "Brilliant Career Progression"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Worcester, England
    Current Employee - Assistant Manager in Worcester, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EE full-time (More than a year)

    Pros

    So i started in may 2015 after being out of work for 4 months. I took a position as a 24 hour sales advisor. 2 years later i've gone from part time, to full time, to senior advisor, to assistant branch manager. Company is great. I have met with Lee, the head of stores. I had my opinions and ideas heard And acted upon

    Cons

    Commission (although better than competitors) has decreased year on year.

    Advice to Management

    Keep people with experience that still have the passion. Get rid of the dead wood who "remember the good old days" they call them selves realists but actually, they just fantasise about times gone by. To many hood people are getting overloojed because of legacy team members

See All 379 Reviews

EE Photos

EE photo of: EE
EE photo of: Helping customers make the most of their digital lives
EE photo of: Updating the store team on the latest technology available for our customers
EE photo of: EE
EE photo of: Advising customers on the latest technology and best packages
EE photo of: EE
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EE Interviews

Experience

Experience
65%
16%
17%

Getting an Interview

Getting an Interview
86%
5%
2%
1
1
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at EE.

    Interview

    The interview began with a online questionnaire this was pretty simple and was explained in detail before hand. You will be notified later if you passed this stage. The next stage is a telephone interview. You're asked basic interview questions that are to be expected so do your homework! You may be told straight away if you passed to the next stage of the process or they may not. The last stage is the face to face interview which is broken down to a role play scenario based questionnaire and a general chat.

    Interview Questions

See All 123 Interviews

EE Awards & Accolades

  • Top 30 Best Big Companies to Work For - Number 3, The Sunday Times (UK), 2017
  • 25 Best Big Companies to Work For, The Sunday Times (UK), 2016
  • Best Companies - 3 Star Accreditation, Best Companies Group, 2016
  • Top Overall Employers for School & College Leavers - Number 5, All About School Leavers, 2016
  • Top Higher Apprenticeships Employer - Number 4, All About School Leavers, 2016
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Work at EE? Share Your Experiences

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