Working at EE | Glassdoor.co.uk

EE Overview

Hatfield, East of England, England
5001 to 10000 employees
BT
2012
Company - Private
Telecommunications Services
Unknown / Non-Applicable
Things are getting exciting over at EE. Not only are we the UK’s biggest and fastest mobile network, but we’re now also part of the BT Group. Home of BT Sport, BT Infinity, and the UK’s biggest fixed communications network – which means ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#14)

Company Updates

  • Our mission is to get our customers connected to the things that matter the most.
    We're proud to share that we're shortlisted for three European Contact Centre & Customer Service Awards ��

    Best Contact Centre: EE Merthyr ✅
    Best Employer, Great Place to Work: EE Darlington ✅
    Best Complaints Management: EE ✅

    Do you want to know more about our opportunities? Click here: http://glassdoor.com/slink.htm?key=vM0sm

    Home - EE Careers

    Because we're part of the BT family, you can search and apply for our head office roles on the BT Careers site.

  • Time to step forward as a regional manager at EE? We're looking for natural born leaders, people who can help us transform the way we do retail. You’ll inspire your teams, develop improvement strategies and champion success within the buzziest retail environments around. Lead from the front, apply now: http://glassdoor.com/slink.htm?key=vME9F

    Regional Manager - EE Careers

    Across the UK, our Retail Managers are writing their own success stories. How? By running their stores, their way. Watch our videos to find out where they came from, how they're progressing at EE, and what they've achieved so far.

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EE – Why Work With Us?


WORKING AT EE FEELS GOOD.

Here at EE, we’re feeling on top of the world. Because not only are we the proud parent of Britain’s best network and on our way to becoming no.1 for service, we’ve also ranked 1st in 2018 The Sunday Times’ Top 25 Best Big Companies to Work For list and were awarded the Best Companies 3* Accreditation for Workplace Engagement.

We know that keeping our people happy, motivated and engaged is key to our success, so we’re dedicated to making EE an outstanding place to work for our 13,000 employees. We listen carefully to improve the things that matter most, making sure everyone continues to love their team, the culture and their reward package. By recognising differences and celebrating diversity, we understand that we all have different beliefs and live our lives in different ways. We strive to create a supportive and inclusive working culture that offers real opportunities to grow and develop, to truly help our people reach their potential.

If you’re thinking about working for the biggest and fastest network in the UK, we’ve got a lot to offer you: Great perks, great support and great opportunities. We help our customers make the most of their digital lives by being personal, simple and brilliant. If that sounds like you, we’ve a lot of opportunities for you to join us.

THE FUTURE OF CONNECTION.

At EE, we’ve got big ambitions for the future, and our graduates and apprentices are at the heart of those plans. We want to continue to bring people closer together through new technology and exceptional services, and we know it’s our new talent that will build our success for years to come. So whether you’re taking your first steps on the career ladder or are considering further education, we’re here to support you and help grow your skills.


SPREADING THE EE MAGIC IN-STORE.

We’re on the lookout for high-street heroes to join us at our stores across the UK. That’s because we’re not simply about selling phones: We’re opening customers’ eyes to the wonders of technology. And to do that, we need brilliant people with the power to give our customers a super service.

An Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment. This means we’re open to considering flexible working and offer generous maternity and paternity leave. It’s our way of helping people find a job that suits them so they can progress in the business, regardless of whether your first day in store is as a Retail Advisor or Store Manager.

THE VOICE OF EE.

We’re already the UK’s no.1 network, but we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.

From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year form all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.

Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.

WHERE IT ALL BEGINS.

With Head Office opportunities across the UK, the chances to make your mark with EE are endless. And with roles in areas from Digital and Human Resources to Finance and Brand & Marketing, the insight you’ll gain will be truly unique. So, if this sounds right up your street, take a look at the other incredible opportunities available at EE HQ. And because we’re now part of the BT family, you’ll find we have great opportunities for you all over the group.

EE Reviews

  • "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant
    Current Employee - Retail Sales Consultant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 3 years)

    Pros

    Decent money
    Good environment
    Friendly staff

    Cons

    Commission structure heavily dependent on store performance.

    Advice to Management

    reward those who hit targets instead of having them lose money due to others who don’t perform.

See All 751 Reviews

EE Photos

EE photo of: EE
EE photo of: Helping customers make the most of their digital lives
EE photo of: Updating the store team on the latest technology available for our customers
EE photo of: EE
EE photo of: Advising customers on the latest technology and best packages
EE photo of: EE
See All PhotosSee All

EE Interviews

Experience

Experience
65%
15%
20%

Getting an Interview

Getting an Interview
86%
4%
3%
3
2
1
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Community Manager Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at EE (London, England) in May 2014.

    Interview

    One phone interview and one face to face with the direct line manager, one team colleague. After the face to face interview, a short chat was held with the Head of that area.

    Interview Questions

See All 216 Interviews

EE Awards & Accolades

  • The Sunday Times 25 Best Big Companies to work for - Number 1, The Sunday Times (UK), 2018
  • Best Companies - 3 Star Accreditation, Best Companies Group, 2018
  • 100 Best Companies to work for, The Sunday Times, 2015
  • 25 Best Big Companies to Work For, The Sunday Times (UK), 2016
  • Best Companies - 3 Star Accreditation, Best Companies Group, 2016
See More

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