Best Places to Interview: 2017 (#14)
Meet Loralie, a Store Manager who's been working with us for 3 years at our Epsom store. It's because we're up to scratch on our cellular network technology that we managed to attract Loralie to come and work for us.
With opportunities and development aplenty, the sky's the limit in a career with EE: http://glassdoor.com/slink.htm?key=vQ7ww
Here at EE we need to make sure we're providing the best experience possible. We are the UK's biggest and fastest network, after all. Interested in all things digital? We're after a Performance Test Engineer in London.
Apply here: http://glassdoor.com/slink.htm?key=vQsrW
Here at EE, we’re feeling on top of the world. Because not only are we the proud parent of Britain’s best network and on our way to becoming no.1 for service, we’ve also ranked 3rd in 2017 The Sunday Times’ Top 30 Best Big Companies to Work For list and were awarded the Best Companies 3* Accreditation for Workplace Engagement.
We know that keeping our people happy, motivated and engaged is key to our success, so we’re dedicated to making EE an outstanding place to work for our 13,000 employees. We listen carefully to improve the things that matter most, making sure everyone continues to love their team, the culture and their reward package. By recognising differences and celebrating diversity, we understand that we all have different beliefs and live our lives in different ways. We strive to create a supportive and inclusive working culture that offers real opportunities to grow and develop, to truly help our people reach their potential.
If you’re thinking about working for the biggest and fastest network in the UK, we’ve got a lot to offer you: Great perks, great support and great opportunities. We help our customers make the most of their digital lives by being personal, simple and brilliant. If that sounds like you, we’ve a lot of opportunities for you to join us.
At EE, we’ve got big ambitions for the future, and our graduates and apprentices are at the heart of those plans. We want to continue to bring people closer together through new technology and exceptional services, and we know it’s our new talent that will build our success for years to come. So whether you’re taking your first steps on the career ladder or are considering further education, we’re here to support you and help grow your skills.
We’re on the lookout for high-street heroes to join us at our stores across the UK. That’s because we’re not simply about selling phones: We’re opening customers’ eyes to the wonders of technology. And to do that, we need brilliant people with the power to give our customers a super service.
An Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment. This means we’re open to considering flexible working and offer generous maternity and paternity leave. It’s our way of helping people find a job that suits them so they can progress in the business, regardless of whether your first day in store is as a Retail Advisor or Store Manager.
We’re already the UK’s no.1 network, but we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.
From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year form all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.
Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.
With Head Office opportunities across the UK, the chances to make your mark with EE are endless. And with roles in areas from Digital and Human Resources to Finance and Brand & Marketing, the insight you’ll gain will be truly unique. So, if this sounds right up your street, take a look at the other incredible opportunities available at EE HQ. And because we’re now part of the BT family, you’ll find we have great opportunities for you all over the group.
I worked at EE full-time (More than 10 years)
People and culture. EE had a really good office in Paddington but now moved to BT Centre - great location, terrible I’m building.
BT culture change. BT are stuck in the 80s with their grey suits and processes. They need to take the EE culture and make it change them for the better.
The process took 2 weeks. I interviewed at EE.
The recruitment Process was very quick for me personally, you apply online completing an online application. If you are successful they send you an online assessment to do, it is an easy process that will test your judgement and customer service skills, the questions are not problem solving but reflective of real life scenarios that take place within the store. If you do go onto the next stage you will receive a phone call from the EE team, asking a few questions for example why did you apply to EE? What is something that you would bring into the store?
Straight after that I booked an interview that lasted for an 1hr consisting of various role plays where the interviewer would pretend to be a customer that need assistance. You are given 3 mins to read of a sheet that contains information about the customer and what they would need, and 3 mins to answer and give them an action plan that is suitable for them. The sheet has bullet points at bottom of the page that will help you with your answer.
The experience as a whole was very pleasant and easy, I was hired exactly 2 weeks from the day I applied online. The most important thing to remember is okay to be nervous in the interview as long as you be yourself.