Working at EE | Glassdoor.co.uk

EE Overview

Hatfield, East of England, England
5001 to 10000 employees
BT
2012
Company - Private
Telecommunications Service
Unknown / Non-Applicable
It's an exciting time to join EE. We’ve just become part of the BT Group – home of BT Sport, BT Infinity, and the UK’s biggest fixed communications network – which means we’re ready to bring to life bigger and ... Read more

Glassdoor Awards

Best Places to Interview: 2017 (#14)

Company Updates

  • “Professional, friendly, fun, full of energy, and always buzzing.” These are just some of the words Loralie uses to describe her store’s atmosphere in Epsom.

    We’re on the hunt for multi-talented retail leaders and individuals with bucket loads of initiative, commercial know-how and a real interest in people. Does this sound like you? Click to apply here: http://glassdoor.com/slink.htm?key=vQp50

    Store Managers

    At EE, we're on the lookout for store managers to inspire their team and their customers.

  • As a digital-first business, we’re leading the way when it comes to offering top-notch technology to keep our 32 million customers connected. We have an opening in our Digital team for a Principal UX Designer.

    You’ll define how we create, deliver and measure our user’s journey to give them the best digital experience possible. If you’re up to the task, take a look at the job spec and apply: http://glassdoor.com/slink.htm?key=vQ8jr

See AllSee All

EE – Why Work For Us?


WORKING AT EE FEELS GOOD.

Here at EE, we’re feeling on top of the world. Because not only are we the proud parent of Britain’s best network and on our way to becoming no.1 for service, we’ve also ranked 1st in 2018 The Sunday Times’ Top 25 Best Big Companies to Work For list and were awarded the Best Companies 3* Accreditation for Workplace Engagement.

We know that keeping our people happy, motivated and engaged is key to our success, so we’re dedicated to making EE an outstanding place to work for our 13,000 employees. We listen carefully to improve the things that matter most, making sure everyone continues to love their team, the culture and their reward package. By recognising differences and celebrating diversity, we understand that we all have different beliefs and live our lives in different ways. We strive to create a supportive and inclusive working culture that offers real opportunities to grow and develop, to truly help our people reach their potential.

If you’re thinking about working for the biggest and fastest network in the UK, we’ve got a lot to offer you: Great perks, great support and great opportunities. We help our customers make the most of their digital lives by being personal, simple and brilliant. If that sounds like you, we’ve a lot of opportunities for you to join us.

THE FUTURE OF CONNECTION.

At EE, we’ve got big ambitions for the future, and our graduates and apprentices are at the heart of those plans. We want to continue to bring people closer together through new technology and exceptional services, and we know it’s our new talent that will build our success for years to come. So whether you’re taking your first steps on the career ladder or are considering further education, we’re here to support you and help grow your skills.


SPREADING THE EE MAGIC IN-STORE.

We’re on the lookout for high-street heroes to join us at our stores across the UK. That’s because we’re not simply about selling phones: We’re opening customers’ eyes to the wonders of technology. And to do that, we need brilliant people with the power to give our customers a super service.

An Equal Opportunities Employer, we pride ourselves on creating an inclusive working environment. This means we’re open to considering flexible working and offer generous maternity and paternity leave. It’s our way of helping people find a job that suits them so they can progress in the business, regardless of whether your first day in store is as a Retail Advisor or Store Manager.

THE VOICE OF EE.

We’re already the UK’s no.1 network, but we’re on a mission to be no.1 for service, too. Open 365 days a year, our six contact centres are integral to that mission. And we’re always on the lookout for adaptable, target driven people to help us achieve it in our Sales, Collections and Customer Service teams.

From explaining a bill or sorting a payment issue, to talking through the features of a shiny new smartphone, our Contact Centre teams take 77 million calls a year form all kinds of people about all kinds of things. It’s not an easy job. And having to deal with frustrated customers, resolve tricky issues and meet challenging targets can be tough. But for those with the resilience, enthusiasm and people skills required, the rewards are 100% worth it.

Whether you join us in a Customer Service, Sales or Collections role, you’ll listen to each individual, understand their situation and help them get the most out of their EE experience. And we’ve got opportunities for you to join us across the country.

WHERE IT ALL BEGINS.

With Head Office opportunities across the UK, the chances to make your mark with EE are endless. And with roles in areas from Digital and Human Resources to Finance and Brand & Marketing, the insight you’ll gain will be truly unique. So, if this sounds right up your street, take a look at the other incredible opportunities available at EE HQ. And because we’re now part of the BT family, you’ll find we have great opportunities for you all over the group.

EE Reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
EE CEO Marc Allera
Marc Allera
128 Ratings
  • "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Maidenhead, England
    Current Employee - Part-time Sales Advisor in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE part-time (Less than a year)

    Pros

    Lots of benefits and discounts, pay is good, work environment is relaxed and fun

    Cons

    Lots of pressure if you need numbers but is to be expected

See All 509 Reviews

EE Photos

EE photo of: EE
EE photo of: Helping customers make the most of their digital lives
EE photo of: Updating the store team on the latest technology available for our customers
EE photo of: EE
EE photo of: Advising customers on the latest technology and best packages
EE photo of: EE
See All PhotosSee All

EE Interviews

Experience

Experience
65%
15%
20%

Getting an Interview

Getting an Interview
88%
4%
3%
2
2
1

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Store Manager Interview

    Anonymous Interview Candidate in Birmingham, England
    Declined Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at EE (Birmingham, England).

    Interview

    A full introduction to the company felt really positive. Plenty of time for preparation too. I was interviewed by two people, one was more senior than the other. It felt stretching but enjoyable. It felt like a long day.

    Interview Questions

    • Describe what customer service means to me and a description of bringing my service levels to life   Answer Question
See All 173 Interviews

EE Awards & Accolades

  • The Sunday Times 25 Best Big Companies to work for - Number 1, The Sunday Times (UK), 2018
  • Best Companies - 3 Star Accreditation, Best Companies Group, 2018
  • 100 Best Companies to work for, The Sunday Times, 2015
  • 25 Best Big Companies to Work For, The Sunday Times (UK), 2016
  • Best Companies - 3 Star Accreditation, Best Companies Group, 2016
See More

Work at EE? Share Your Experiences

EE
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or