Working at Financial Ombudsman Service | Glassdoor.co.uk

Financial Ombudsman Service Overview

London, England
1001 to 5000 employees
2001
Non-profit Organisation
Social Services
$100 to $500 million (USD) per year
When things go wrong between financial businesses and their customers, the Financial Ombudsman Service can help sort it out. We were set up by Parliament to use our legal powers to resolve individual financial complaints.

We can look into problems involving ... Read more

Financial Ombudsman Service – Why Work For Us?


The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.


The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.

What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.

Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.


As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

Financial Ombudsman Service Reviews

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Caroline Wayman
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    "Consumer Consultant"

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    • Work/Life Balance
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    Former Employee - Anonymous Employee
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    Recommends
    Approves of CEO

    I worked at Financial Ombudsman Service full-time

    Pros

    Great place to work, many benefits

    Cons

    Department closure due to internal change

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Financial Ombudsman Service Interviews

Experience

Experience
40%
26%
34%

Getting an Interview

Getting an Interview
62%
12%
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Difficulty

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  1. Helpful (9)  

    Adjudicator Interview

    Anonymous Employee in London, England
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England) in November 2012.

    Interview

    Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.

    Interview Questions

    • What can you bring to the role. What is your 5 year plan.   Answer Question
See All 64 Interviews

Financial Ombudsman Service Awards & Accolades

  • Best 100 Not for Profit Organisations, Sunday Times Best Companies, 2014

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