Working at Financial Ombudsman Service |

Financial Ombudsman Service Overview

London, England
1001 to 5000 employees
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
When things go wrong between financial businesses and their customers, the Financial Ombudsman Service can help sort it out. We were set up by Parliament to use our legal powers to resolve individual financial complaints.

We can look into problems involving ... Read more

Financial Ombudsman Service – Why Work With Us?

The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.

The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.

What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.

Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

Financial Ombudsman Service Reviews

  • Helpful (2)

    "Great Place to work most of the time"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Adjudicator in Coventry, England
    Former Employee - Adjudicator in Coventry, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time (More than a year)


    The Contract Team Managers were really supportive and friendly. I was lucky enough to have one who supported his team really well and helped us to ensure we were motivated and achieved or exceeded our targets. Unfortunately he left for a permanent role but he was amazing. he had worked in FOS in London before and had been a Regional Manager before that. He understood people and showed empathy and understanding. He realised how insecure I felt at times and listened and talked and helped me to feel more positive about things. When he left in September 2019 things quickly went downhill. He was missed.
    Great environment in Coventry office
    Always work to do


    Permanent managers could be very picky - if you were wearing the wrong sort of clothes they picked you out- luckily my Manager was very defensive and looked after us
    Sometimes there wasn't work to do and it all came in on a Friday
    There is a lot of confusion about when the contract will end and a lot of whispering by the permanent managers. Many of the Permanent Managers don't consider us as contractors and how we might be feeling.

    Advice to Management

    Listen to the Contract Managers and see how they treat people in a humane way. The permanent managers can be rude and brash and assume they know everything but clearly they don't. One female manager didn't know how the MI system worked and was forever telling people off. My manager always used the MI to help and support us. he was great.

See All 570 Reviews

Financial Ombudsman Service Interviews



Getting an Interview

Getting an Interview





    Advisor Interview

    Anonymous Interview Candidate in London, England
    Declined Offer
    Negative Experience


    I applied online. The process took 4 weeks. I interviewed at Financial Ombudsman Service (London, England) in June 2017.


    standard, 1 hr interview, good cop, bad cop and HR, it was all pretty straight forward. Noting was out of the ordinary. not good or bad. cant say much more about it tbh

    Interview Questions

See All 83 Interviews

Financial Ombudsman Service Awards & Accolades

  • Best 100 Not for Profit Organisations, Sunday Times Best Companies, 2014

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