The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.
The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.
I have been working at Financial Ombudsman Service full-time (More than a year)
Good environment to work in.
I recommend a bit more training than the two weeks class room training provided.
I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England) in November 2012.
Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.