- London, United Kingdom
- 1001 to 5000 Employees
- 1 Location
- Type: Non-profit Organisation
- Founded in 2001
- Revenue: $100 to $500 million (USD)
- Civic, Welfare & Social Services
What are your colleagues talking about?
Financial Ombudsman Service Reviews
High level of autonomy to investigate complaints and reach a fair outcome in various ways. Rewarding work reaching outcomes for consumers and businesses in the financial sector. Excellent exposure to financial products and services. Excellent training and mentorship. Fair pay and benefits. Work that doesn't follow you home (except for when you're wfh!).
The job is busy, and you won't find time to spare as there is always something to do. The admin is fairly heavy as should be expected, but once you are used to the general approach with cases you can get through the admin quite quickly. There is a focus on performance and getting outcomes to consumers and businesses quickly and efficiently is part of the job. With any performance based role such as this you are monitored on your results, and there are various KPI's which should be met.
Financial Ombudsman Service Interviews
- Featured InterviewAnonymous Employee in London, EnglandNo OfferPositive ExperienceAverage InterviewApplication
I applied online. I interviewed at Financial Ombudsman Service (London, England) in Jan 2023
InterviewI sent my CV in, received an email a day or so after inviting me to complete a verbal reasoning test, then after that I was invited for a phone interview, after the phone interview I was invited to complete a written assignment. The written assignment is split into two parts the first is prioritising a list of tasks and then the second is a case study you have to reply to as an investigator. I didn’t get though after the written assignment. The whole process was quite quick.Interview
Tell us about a time you managed multiple deadlines? What do you know about FOS? Talk me through your CV What skills can you bring to your new role? Tell us about a time you dealt with a difficult customer?1 Answers
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Financial Ombudsman Service Awards & Accolades
- Stonewall Top 100 Employers, Stonewall UK Top 100 Employers, 2022
- Mayor’s Good Work Standard (Excellence Level), Mayor’s Good Work Standard, 2022
- Disability Confident Leader, The Disability Confident Scheme, 2022
- Best Diversity and Inclusion Strategy, HR Excellence Awards, 2020
Popular Careers with Financial Ombudsman Service Job Seekers
Financial Ombudsman Service FAQ
All answers shown come directly from Financial Ombudsman Service Reviews and are not edited or altered.
...Hiring process is very straight forward, quick and fair....
9 June 2023
People Also Ask about Financial Ombudsman Service
Employees rate Financial Ombudsman Service 3 out of 5 stars based on 1,034 anonymous reviews on Glassdoor.
Overall, 42% of employees would recommend working at Financial Ombudsman Service to a friend. This is based on 1,034 anonymously submitted reviews on Glassdoor.
43% of job seekers rate their interview experience at Financial Ombudsman Service as positive. Candidates give an average difficulty score of 3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Financial Ombudsman Service.
30% of employees think that Financial Ombudsman Service has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.