Working at Financial Ombudsman Service |

Financial Ombudsman Service Overview

London, England
1001 to 5000 employees
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
When things go wrong between financial businesses and their customers, the Financial Ombudsman Service can help sort it out. We were set up by Parliament to use our legal powers to resolve individual financial complaints.

We can look into problems involving ... Read more

Financial Ombudsman Service – Why Work For Us?

The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.

The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.

What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.

Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

Financial Ombudsman Service Reviews

  • Helpful (6)

    "A really good place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time


    Really supportive and caring people, nice offices, including cafe and gym, and interesting work. Opportunities to progress.


    Lots of change over the last couple of years and probably a lot more to come. Communication of that hasn’t always been great.

    Advice to Management

    Better communication.

See All 547 Reviews

Financial Ombudsman Service Interviews



Getting an Interview

Getting an Interview




  1. Helpful (12)  

    Adjudicator Interview

    Anonymous Employee in London, England
    Accepted Offer
    Negative Experience
    Average Interview


    I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England) in November 2012.


    Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.

    Interview Questions

    • What can you bring to the role. What is your 5 year plan.   Answer Question
See All 76 Interviews

Financial Ombudsman Service Awards & Accolades

  • Best 100 Not for Profit Organisations, Sunday Times Best Companies, 2014

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