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Financial Ombudsman Service

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Financial Ombudsman Service

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Financial Ombudsman Service Overview

Our work makes a positive difference to people’s lives. We were were set up by Parliament in 2001 to sort out complaints between financial businesses and consumers. Every year well over 1 million people contact us with queries and complaints about all kinds of financial ...
Mission: Financial dispute resolution that’s fair and impartial

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Financial Ombudsman Service Reviews

Financial Ombudsman Service1034
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Financial Ombudsman Service CEO Abby Thomas
Abby Thomas
57 Ratings
    Current Employee, less than 1 year
    London, England
    CEO Approval
    Business Outlook


    High level of autonomy to investigate complaints and reach a fair outcome in various ways. Rewarding work reaching outcomes for consumers and businesses in the financial sector. Excellent exposure to financial products and services. Excellent training and mentorship. Fair pay and benefits. Work that doesn't follow you home (except for when you're wfh!).


    The job is busy, and you won't find time to spare as there is always something to do. The admin is fairly heavy as should be expected, but once you are used to the general approach with cases you can get through the admin quite quickly. There is a focus on performance and getting outcomes to consumers and businesses quickly and efficiently is part of the job. With any performance based role such as this you are monitored on your results, and there are various KPI's which should be met.

    See All 1,230 Reviews

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    Financial Ombudsman Service Interviews

    Getting an Interview
    Applied online64%
    Recruitment Agency16%

    1. Featured Interview

      Investigator Interview

      Anonymous Employee in London, England
      No Offer
      Positive Experience
      Average Interview

      I applied online. I interviewed at Financial Ombudsman Service (London, England) in Jan 2023


      I sent my CV in, received an email a day or so after inviting me to complete a verbal reasoning test, then after that I was invited for a phone interview, after the phone interview I was invited to complete a written assignment. The written assignment is split into two parts the first is prioritising a list of tasks and then the second is a case study you have to reply to as an investigator. I didn’t get though after the written assignment. The whole process was quite quick.

      Tell us about a time you managed multiple deadlines? What do you know about FOS? Talk me through your CV What skills can you bring to your new role? Tell us about a time you dealt with a difficult customer?

      1 Answers

    See All 121 interviews

    Financial Ombudsman Service Awards & Accolades

    • Stonewall Top 100 EmployersStonewall UK Top 100 Employers2022
    • Mayor’s Good Work Standard (Excellence Level)Mayor’s Good Work Standard2022
    • Disability Confident LeaderThe Disability Confident Scheme2022
    • Best Diversity and Inclusion StrategyHR Excellence Awards2020

    Popular Careers with Financial Ombudsman Service Job Seekers


    Financial Ombudsman Service FAQ

    (46 Questions)

    All answers shown come directly from Financial Ombudsman Service Reviews and are not edited or altered.

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    What is the hiring process like at Financial Ombudsman Service?

    ...Hiring process is very straight forward, quick and fair....

    9 June 2023

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    People Also Ask about Financial Ombudsman Service

    Employees rate Financial Ombudsman Service 3 out of 5 stars based on 1,034 anonymous reviews on Glassdoor.

    To get a job at Financial Ombudsman Service, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at Financial Ombudsman Service and prepare for tough questions.

    Overall, 42% of employees would recommend working at Financial Ombudsman Service to a friend. This is based on 1,034 anonymously submitted reviews on Glassdoor.

    43% of job seekers rate their interview experience at Financial Ombudsman Service as positive. Candidates give an average difficulty score of 3 out of 5 (where 5 is the highest level of difficulty) for their job interview at Financial Ombudsman Service.

    30% of employees think that Financial Ombudsman Service has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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    Financial Ombudsman Service Locations

    • London
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