Working at Financial Ombudsman Service |

Financial Ombudsman Service Overview

London, England
1001 to 5000 employees
Non-profit Organisation
Social Services
£100 to £500 million (GBP) per year
When things go wrong between financial businesses and their customers, the Financial Ombudsman Service can help sort it out. We were set up by Parliament to use our legal powers to resolve individual financial complaints.

We can look into problems involving ... Read more

Financial Ombudsman Service – Why Work With Us?

The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.

The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.

What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.

Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.

As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:

  • membership of our money-purchase pension scheme
  • 25 days holiday
  • life assurance
  • permanent health insurance
  • accidental death and injury cover and
  • private medical care.

You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.

Financial Ombudsman Service Reviews

  • Helpful (1)

    "Great work/life balance"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Neutral Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time (More than a year)


    Lots of support for work/life balance, flexible working


    No clear career progression for certain departments

See All 585 Reviews

Financial Ombudsman Service Interviews



Getting an Interview

Getting an Interview





    Leader/Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview


    I applied online. I interviewed at Financial Ombudsman Service.


    The recruitment processes in this organisation are very bad. It's a very disorganised company and there is no consistency at all in their recruitment. Last year I applied for a managerial position and was invited to their office to do a case study- I know that I did it very well and exactly how they wanted it to be, however, I was rejected for some reason and didn't progress to the interview stage... I find it at least unacceptable to ask candidates to work under pressure for 90 minutes to write a case study for you and use it as a method of 'pre-screening' to then decide who you will interview. I had done lots of research and practice and I know I did very well, but if you aren't prepared you simply can't complete this case study- it does require lots of prior knowledge.

    On the same day I was meant to have an interview too (after the case study) but we were told that it's not nice to keep us there for so long (so why have you scheduled both elements to take place on the same day in the first instance anyway?) and we were only asked to have a five-minute (literally five) 'chat' with someone from HR, who asked general admin questions like notice period, salary expectations etc (it wasn't an interview).

    A few days later I was told that they will not progress me to the interview stage.

    It took them AGES to send me my requested feedback- which is very unprofessional and careless, considering what the candidate has been through. Eventually they called me (left a voice mail) with their feedback- which again find odd and unprofessional- why not emailing me your feedback?! I have to admit thought that the feedback they gave me was very comprehensive and productive.

    I recently applied for another role- again managerial. An HR rep called me for a 'phone interview' (pre-screening actually). They said it would last about 30 min, it lasted 15 min. The HR rep clearly doesn't know the job, he/she acts as a machine to sort out candidates I believe. Their questions are very robotic and they type what you say, in a way which doesn't sound natural at all- it's like talking to a machine.

    After a few days I received a rejection email, saying thank you for your application, it won't be progressed further- like the rejection emails we get at application stage. However, my application had been progressed to the first stage (phone interview) and this wasn't mentioned in the email. I asked them if the email they sent me is wrong (as it implies that I was unsuccessful at the application stage) and still haven't received a response. I did very well in the phone interview and I believe I definitely meed the requirements for the role (otherwise they wouldn't have asked me to have a phone interview anyway)- so I'm really keen to know why I wasn't progressed to the actual interview. I'll wait and see what feedback they give me...

    Interview Questions

See All 85 Interviews

Financial Ombudsman Service Awards & Accolades

  • Best 100 Not for Profit Organisations, Sunday Times Best Companies, 2014

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