The Financial Ombudsman Service was set up by parliament to be the UK’s official expert in sorting out problems with financial services. If a business and a customer can’t resolve a complaint themselves, we can give an unbiased answer about what’s happened. If we decide someone’s been treated unfairly, we have legal powers to put things right.
The Financial Ombudsman Service was set up by law as an independent public body. Our job is to resolve individual disputes between consumers and businesses – fairly, reasonably, quickly and informally.
What matters most to us and our customers is fairness. Where things aren’t fair, we can use our power to put them right.
Fairness isn’t only about making sure our answers and decisions are technically right. It’s also about wanting to make what we do feel right. And we do this by listening, thinking and explaining.
As part of our overall remuneration package, we offer a "flexible benefits" plan. This entitles you to a number of core benefits including:
You can create a tailor-made benefit package to suit your own particular circumstances, by choosing to boost or reduce any of these benefits – and/or to select additional ones (such as critical illness cover, dental cover and travel insurance). We also offer season ticket loans.
I have been working at Financial Ombudsman Service full-time (More than 5 years)
The benefits are amazing. I've worked in places where you get far less.
Pension - they will pay up to 12% with you contributing nothing. They'll also match up to 3% of what you add.
Holidays - you can buy up to 10 extra days
Private health insurance (BUPA)
Critical illness cover
Along with all the basics like childcare vouchers, cycle to work, dental & travel insurance and computer purchase scheme. Yet the entitled, bratty people at the FOS think its rubbish and take it for granted.... wake up little darlings and await your rude awakening into the real world. Oh, that's right - you're too lazy and whingey to go elsewhere as you know you'll be managed and will actually have to do some work - you know, what you get paid to do - it's not a social club!!
There's 2 cafes on site that serve great food with a really varied menu. You won't pay more than a couple of quid for a decent meal.
Massages and reflexology on site. Also, a free gym onsite with classes and health MOTs.
Each floor has free tea and coffee and the spoilt little darlings also have cleaners that wash up after them. I mean, the lazy people don't even have to wash their own mugs or plates etc. It's like mummy is at work with them!!
As you can probably tell, I get very angry when I see the bad reviews that have nothing good to say.
People do not realise or appreciate how good they've got it.
The flexible working options could be better like having compressed hours, 9 day fortnight and more home working.
More trust given to people to have autonomy to make decisions without having to jump through hoops.
More experienced exec team with external experience. I would like to see more leadership and for the exec and senior managers to be more inspirational and motivating.
Weak managers with no follow through to manage people correctly.
Advice to Management
Take more risks, manage the poor performers out. They're dragging down the rest of us that want to get on.
There's been little or no turnover G4 or above for a long time. That's not healthy so maybe it's time to shake things up and bring people on board who have more commercial experience.
I applied through a staffing agency. I interviewed at Financial Ombudsman Service (London, England) in November 2012.
Now it is much more difficult than it used to be. Very bureaucratic and not really an understanding of what the job entails so those doing the interview are not the best people to do the interview.