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First Utility Overview

Warwick, West Midlands, England
1001 to 5000 employees
2008
Company - Private
Oil, Gas, Energy & Utility
£500 million to £1 billion (GBP) per year
In 2008 we launched as a small but promising energy start-up, with ambitions to help customers spend less on what they need and more on what they want. Today, we’re the largest independent energy and broadband provider in the country with award-winning customer ... Read more

Mission: Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money, for everyone.


Glassdoor Awards

Highest Rated CEOs: 2017 (#16)

Company Updates

  • Every day is a good day for Good Recruitment...we're proud to be part of the Campaign!

  • Great conversations today at the Belgrade Theatre Job Fair! Thank you to everyone who came to see us to learn more about our opportunities!

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First Utility – Why Work For Us?


Making it easier and cheaper for people to manage their homes

Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money for everyone.

In 2008 we launched as a small but promising energy start-up, with ambitions to help customers spend less on what they need and more on what they want. Today, we’re the largest independent energy and broadband provider in the country with award-winning customer service.

We supply gas and electricity to almost 1 million UK homes and are proud to have saved our customers over £500m in cheaper energy bills, along the way.

We’re rapidly becoming one of the Warwickshire and Coventry region’s biggest employers and we strongly believe in fairness and equal opportunities when it comes to our staff. All our employees earn above the living wage - we think that’s only right.

We believe all our employees should be well rewarded for working hard and given the opportunity to develop their career. We have clear development plans for all our staff and invest heavily in staff training to ensure that our employees have the opportunity to fulfil their true potential. Many of our staff have moved into different roles within the business, something we actively encourage for the right people.

 

Here at First Utility, we like to think; first things first. When you know what's most important - and those things come first - the rest looks after itself. So, enjoy what you do. Next, you’ll experience, question, develop and inspire. We never sit still. As well as offering more for our customers, we’re always looking for ways to offer more for our colleagues. So if you work best with fast-pace and thrive on developing and evolving ideas, then a career with us could be your next move.

                                                    

Life in Customer Operations captures our core value 'engaging'. As we expand our product offering we’re making the most of every opportunity to do something different for our colleagues - like our Broadband launch when colleagues were met in the morning by managers dressed as superheroes handing out Super First Fibre cereal - great way to start the day!

We're always doing our bit to support the NSPCC from baking to the London Marathon, with our colleagues posting photos in our G+ community.



Tech is at our core. As one of our largest teams, BTG manage our in-house mobile app, web experience and core platforms.

BTG's aims:
* Differentiate us from our competitors through the innovative use of technology and data
* Improve customer experience e.g. with our award winning App

We are truly Agile in how we work and push our technical know-how in new areas:
* Machine learning and AI
* Harnessing Big Data to deliver valuable insights across our business
* Continuous integration
* DevOps

First Utility Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    "Great Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than a year)

    Pros

    Working at First utility has provided me with great challenges that helped me develop my skills and my career at the same time. It has a fast paced environment, always evolving, which offers great opportunities for driving and implementing change.
    I love how I work with my team and how we complement each other.

    Cons

    I would suggest the company communicates more internally about:
    - career development opportunities
    - inspirational success stories

See All 89 Reviews

First Utility Photos

First Utility photo of: Our brand colours
First Utility photo of: Customer First Adviser Academy
First Utility photo of: A sprinkle of Disney magic in the office celebrating one of our latest tariffs
First Utility photo of: Eid celebrations
First Utility photo of: Team Incentives
First Utility photo of: Our Ride London 2017 Team
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First Utility Interviews

Experience

Experience
62%
0%
37%

Getting an Interview

Getting an Interview
37%
37%
25%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Analyst Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at First Utility (Coventry, England).

    Interview

    Handfull of us put forward my managers directly for the role. Not put out to all staff to be able to apply. Did not follow HR process, Google form asking 3 questions. Standard email advising had not been successful, no feed back offered. When requested same standard feedback response given to all that applied.

    Interview Questions

See All 8 Interviews

First Utility Awards & Accolades

  • Customer Service of the Year, Utilities, Customer Service of the Year, 2017
  • Netmums Recommended, Netmums, 2017
  • The Institute of Customer Service, ServiceMark Accredited from Jan 2017 - Jan 2020, The Institute of Customer Service, 2017
  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
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Work at First Utility? Share Your Experiences

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