Working at First Utility |

First Utility Overview

Coventry, England
1001 to 5000 employees
Company - Private
£500 million to £1 billion (GBP) per year
First Utility Group is a challenger energy and broadband provider, operating as a wholly owned subsidiary group of the Shell Petroleum Company Limited (Shell). Currently serving approximately 825,000 homes, the company launched in 2008 to provide an alternative to the incumbent ... Read more

Mission: Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money, for everyone.

Glassdoor Awards

Best Places to Work: 2019 (#40)

Top CEOs: 2017 (#16)

Company Updates

  • Thank you to our employees! We're proud to be named a @Glassdoor Best Place to Work in 2019. #BPTW

    Glassdoor - Best Places to Work UK

    Employees have spoken! Here are the Best Places to Work in 2019, according to employees. Did your company make it?

  • Fantastic couple of days hosting our Company-wide conference this week at the Ricoh Arena. From games to 'chat-show' style questions for our Exec, the focus was very much on the excitement of our future. It was wonderful to welcome colleagues from our Krakow and Hamburg offices to HQ in Coventry to share in the fun.

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First Utility – Why Work For Us?

Making it easier and cheaper for people to manage their homes

Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money for everyone.

In 2008 we launched as a small but promising energy start-up, with ambitions to help customers spend less on what they need and more on what they want. Today, we’re the largest independent energy and broadband provider in the country with award-winning customer service.

We supply gas and electricity to almost 1 million UK homes and are proud to have saved our customers over £500m in cheaper energy bills, along the way.

Family Friendly

  • Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees
  • Two weeks full paternity pay
  • BUPA private healthcare
  • Life assurance
  • Pension scheme
  • Flexible working
  • Agile working/working from home where appropriate
  • Staff tariffs

Development opportunities

  • Mentoring scheme
  • Apprenticeship schemes
  • Training courses
  • Development Portal to access development material/share experiences


  • Exclusive retail discounts (c900 retailers)
  • 25 days holiday (plus bank holidays) and holiday trading scheme
  • Quarterly team socials


  • Platform to access healthy meal ideas, exercise videos and mindfulness tips
  • Access to impartial financial advice
  • E-cards to share thanks with colleagues
  • "Fruity Friday" - Free fresh fruit, every Friday
  • Charity events
  • Trim Trail onsite


  • Ample free onsite parking
  • Modern, vibrant offices
  • Den with sofas, PS4, table football
  • Coffee bar, restaurant
  • Smart/casual dress

Here at First Utility, we like to think; first things first. When you know what's most important - and those things come first - the rest looks after itself. So, enjoy what you do. Next, you’ll experience, question, develop and inspire. We never sit still. As well as offering more for our customers, we’re always looking for ways to offer more for our colleagues. So if you work best with fast-pace and thrive on developing and evolving ideas, then a career with us could be your next move.

We’re rapidly becoming one of the Warwickshire and Coventry region’s biggest employers and we strongly believe in fairness and equal opportunities when it comes to our staff. All our employees earn above the living wage - we think that’s only right.

Our people are our business, so supporting our colleagues to reach their full potential is a fundamental part of life at First Utility. We recently launched First Forward, our online guide to development opportunities with information on available apprenticeships, career pathways and our mentoring scheme. We see many of our colleagues progress within Teams and also into new areas of the business and we share our successes on our business-wide internal forum, from great feedback, to job opportunities and charity events.



Life in Customer Operations captures our core value 'engaging'. As we expand our product offering we’re making the most of every opportunity to do something different for our colleagues - like our Broadband launch when colleagues were met in the morning by managers dressed as superheroes handing out Super First Fibre cereal - great way to start the day!

We're always doing our bit to support the NSPCC from baking to the London Marathon, with our colleagues posting photos in our G+ community.

Tech is at our core. As one of our largest teams, BTG manage our in-house mobile app, web experience and core platforms.

BTG's aims:
* Differentiate us from our competitors through the innovative use of technology and data
* Improve customer experience e.g. with our award winning App

We are truly Agile in how we work and push our technical know-how in new areas:
* Machine learning and AI
* Harnessing Big Data to deliver valuable insights across our business
* Continuous integration
* DevOps

First Utility Reviews

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Approve of CEO
First Utility CEO Colin Crooks
Colin Crooks
37 Ratings
  • Featured Review

    Helpful (3)

    "We told them, they listened and they acted!!!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coventry, England
    Current Employee - Anonymous Employee in Coventry, England
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than 3 years)


    Lots of current and previous employees have identified areas for improvement from a lack of parking to Maternity Leave, Pension to Manager capability. All I can say is that the company have listened and done their best within their budgets to meet our needs. A new car park has been built and parking is never a problem, Maternity pay is now 26 weeks full pay and training and apprenticeships for managers are now available. I understand that everything cant be fixed in one go but in just 12 months the business has taken some huge steps forward for its people with I'm sure more to come.


    Lots of change so for those who cannot deal with change its not always the best place to be.

    Advice to Management

    Keep listening to your employees and show them when you have acted upon their feedback.

See All 174 Reviews

First Utility Photos

First Utility photo of: Company-wide event to understand the future with our Exec
First Utility photo of: Team Connections
First Utility photo of: Catching up with coffee in The Den
First Utility photo of: Customer First Adviser Academy
First Utility photo of: A sprinkle of Disney magic in the office celebrating one of our latest tariffs
First Utility photo of: Eid celebrations
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First Utility Interviews



Getting an Interview

Getting an Interview





    Outbound Sales Representative Interview

    Anonymous Interview Candidate in Coventry, England
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at First Utility (Coventry, England) in September 2017.


    ice breaker to kick start the assessment the a maths and English test, a group exercise, a role play and then 1- 2 - 1 to finish the day off

    Interview Questions

    • why did you choose to work for first utility   1 Answer
See All 27 Interviews

First Utility Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
  • Customer Service of the Year, Utilities, Customer Service of the Year, 2017
  • Netmums Recommended, Netmums, 2017
  • The Institute of Customer Service, ServiceMark Accredited from Jan 2017 - Jan 2020, The Institute of Customer Service, 2017
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