Working at First Utility |

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First Utility Overview

Warwick, West Midlands, England
1001 to 5000 employees
Company - Private
$500 million to $1 billion (USD) per year
First Utility Group is a challenger energy and broadband provider, operating as a wholly owned subsidiary group of the Shell Petroleum Company Limited (Shell). Currently serving approximately 825,000 homes, the company launched in 2008 to provide an alternative to the incumbent ... Read more

Mission: Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money, for everyone.

Glassdoor Awards

Top CEOs: 2017 (#16)

Company Updates

  • Following celebrations for International Women's Day last week, we're keeping the topic of closing the gender gap high on our agenda. Let's support and encourage more women to remain in the workforce and reach senior roles.

    Closing the gender gap in engineering & technology

    Shell is committed to helping women reach senior roles in engineering and technology. We aim to #makethefuture by closing the gender gap.

  • To celebrate International Women's Day at First Utility, inspirational women across the business received nominations from their colleagues who have been impressed by their work, specific achievements or general approach. A great day of appreciation for our female role models. Thank you to everyone who voted and to all our nominees for continuing to inspire others!

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First Utility – Why Work For Us?

Making it easier and cheaper for people to manage their homes

Here at First Utility we aim to provide a fresh approach to multi-utilities. Our goals are simple. We want to make the running of your home (managing energy, broadband and home-services) straightforward, painless and great value for money for everyone.

In 2008 we launched as a small but promising energy start-up, with ambitions to help customers spend less on what they need and more on what they want. Today, we’re the largest independent energy and broadband provider in the country with award-winning customer service.

We supply gas and electricity to almost 1 million UK homes and are proud to have saved our customers over £500m in cheaper energy bills, along the way.

  • Apprenticeships
  • Mentoring scheme
  • First Perks - exclusive discounts from nearly 900 retailers
  • Holiday Trading Scheme
  • Private Healthcare
  • Childcare vouchers
  • Cycle to work scheme
  • Staff tariffs
  • 25 days holiday (plus bank holidays)
  • Charity events
  • Quarterly team socials
  • Den area with sofas, table football and Xbox
  • Carpool scheme
  • Tea, coffee, hot chocolate and squash in every kitchen

Here at First Utility, we like to think; first things first. When you know what's most important - and those things come first - the rest looks after itself. So, enjoy what you do. Next, you’ll experience, question, develop and inspire. We never sit still. As well as offering more for our customers, we’re always looking for ways to offer more for our colleagues. So if you work best with fast-pace and thrive on developing and evolving ideas, then a career with us could be your next move.

We’re rapidly becoming one of the Warwickshire and Coventry region’s biggest employers and we strongly believe in fairness and equal opportunities when it comes to our staff. All our employees earn above the living wage - we think that’s only right.

Our people are our business, so supporting our colleagues to reach their full potential is a fundamental part of life at First Utility. We recently launched First Forward, our online guide to development opportunities with information on available apprenticeships, career pathways and our mentoring scheme. We see many of our colleagues progress within Teams and also into new areas of the business and we share our successes on our business-wide internal forum, from great feedback, to job opportunities and charity events.



Life in Customer Operations captures our core value 'engaging'. As we expand our product offering we’re making the most of every opportunity to do something different for our colleagues - like our Broadband launch when colleagues were met in the morning by managers dressed as superheroes handing out Super First Fibre cereal - great way to start the day!

We're always doing our bit to support the NSPCC from baking to the London Marathon, with our colleagues posting photos in our G+ community.

Tech is at our core. As one of our largest teams, BTG manage our in-house mobile app, web experience and core platforms.

BTG's aims:
* Differentiate us from our competitors through the innovative use of technology and data
* Improve customer experience e.g. with our award winning App

We are truly Agile in how we work and push our technical know-how in new areas:
* Machine learning and AI
* Harnessing Big Data to deliver valuable insights across our business
* Continuous integration
* DevOps

First Utility Reviews

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Recommend to a friend
Approve of CEO
First Utility CEO Colin Crooks
Colin Crooks
5 Ratings
  • Featured Review

    "Great Opportunities"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at First Utility full-time (More than a year)


    Working at First utility has provided me with great challenges that helped me develop my skills and my career at the same time. It has a fast paced environment, always evolving, which offers great opportunities for driving and implementing change.
    I love how I work with my team and how we complement each other.


    I would suggest the company communicates more internally about:
    - career development opportunities
    - inspirational success stories

See All 129 Reviews

First Utility Photos

First Utility photo of: Our brand colours
First Utility photo of: Customer First Adviser Academy
First Utility photo of: A sprinkle of Disney magic in the office celebrating one of our latest tariffs
First Utility photo of: Eid celebrations
First Utility photo of: Team Incentives
First Utility photo of: Our Ride London 2017 Team
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First Utility Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Customer Service Advisor Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 1+ week. I interviewed at First Utility (Coventry, England) in January 2018.


    It started with my applying, which then lead to an email back within 2 days. I then booked a telephone interview and was booked onto the assessment which was the following week.
    This consisted of a basic verbal and numerical assessment, a group exercise, an interview and a role-play exercise.
    I then got feedback within 2 workings days. Overall a really good, and simple process.

    Interview Questions

    • Tell me about a time you have disagreed with a something?   1 Answer
See All 17 Interviews

First Utility Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
  • Customer Service of the Year, Utilities, Customer Service of the Year, 2017
  • Netmums Recommended, Netmums, 2017
  • The Institute of Customer Service, ServiceMark Accredited from Jan 2017 - Jan 2020, The Institute of Customer Service, 2017
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