Working at Fuller's | Glassdoor.co.uk

Fuller's Overview

London, England
1001 to 5000 employees
1845
Company - Public (FSTA)
Casual Restaurant
£100 to £500 million (GBP) per year
For us, running pubs is not just our business. It’s our passion. We bring everything to it, committing all our energy and creativity to make Fuller’s pubs and hotels just that little bit more special than the rest.

Our enduring London ... Read more

Mission: While every Fuller’s pub does stand proudly on its own – each an achievement in its own right – the Fuller’s name tells you they have all been crafted with the same passion, care and attention to detail that we bring to everything we do.

Company Updates

  • Yesterday was the induction day for our new apprentice chefs!

    The day included an overview of how to prepare for life as a Fuller's apprentice chef, both at university and working in our pubs. Various other topics included how to read a contract, capped and guaranteed hours, earning as you learn, looking after well being, writing a code of conduct, a demo and talk from the Director of Food, tasting the Fuller's only fresh produce, working as a team and respecting the ingredients.

  • Photo of the team receiving Best Accommodation Operator Award from The Publican Awards 2019!

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Fuller's – Why Work For Us?


Today, Fuller’s have over 200 managed premium pubs, bars and hotels across London, Hampshire, Dorset and surrounding areas. Founded in 1845 we are a well-established family, and the Fuller’s family is growing. We want you to grow with us!

The Fuller’s Family

Our Inns pride themselves on our outstanding cask conditioned ales, delicious food, great wines and exemplary service. We are acutely aware of the role that traditional pubs play in British culture and their local communities, and encourage our pubs to become the centre of their communities, supporting their work by sponsoring local events with donations and assisting with marketing and promotions.

The Fuller’s family ethos remains strong and is still very evident throughout the business. Many employees stay with Fuller’s for much of their working life and we are always striving to make Fuller’s an even better place to work. We invest time and resource into the development of our future leaders with supportive training and provide a range of benefits to our employees.


Our Vision

"To be the leading operator of stylish pubs and hotels in the South."

While every Fuller’s beer and pub does stand proudly on its own – each an achievement in its own right – the Fuller’s name tells you they have all been crafted with the same passion, care and attention to detail that we bring to everything we do.

Our Values

Combining these two elements underpins the goal of the business and the route we will be taking to reach that goal. However, at Fuller’s, we do not believe in success at any cost. Our heritage and the family nature of Fuller’s gives us a very strong culture and that culture, and the way in which we do business, is best reflected in our four values;

1. Doing things the right way

2. Being part of the family

3. Celebrating individuality

4. Always looking beyond


Behind every one of our delicious dishes, there’s a team of talented and dedicated chefs with a real passion for fresh food.
 

Our chefs are highly skilled, brilliantly creative and put their heart and soul into every single one of the courses they create.

Naturally, we give them all the ingredients they need to bring great food to the pass - but that doesn’t just mean seasonal, locally sourced produce. It means providing the right tools for the job, investing extensively both in the development of our kitchens and in superb standards of chef training.
 
Indeed every single chef that joins our ranks, regardless of experience or position, is enrolled onto our development programme. 
 
Our kitchen creatives are also mentored and supported by Fuller’s Executive Chef team - some of the very finest foodies in the business, with years of Michelin-star experience between them. 
 


For the up-and-coming chef, that expert support, creative freedom and passion for fresh food makes Fuller’s kitchens an exciting place to develop their craft. 

For the customer, meanwhile, it promises innovative dishes on the menu, and fabulous fresh flavours on the plate every time.
 
 
"Fuller's is a really good company to work for if you want to learn and move up the ladder, with the Fuller's Chef Scholarship leading to a qualification in cooking. I highly recommend this company." -Commis Chef, London



Who we are looking for?

Fuller's are recruiting for talented people to go onto our Chef Apprenticeship Programmes. These people will become the Fuller’s Head Chefs of the future. We believe our Apprenticeship Programmes are the best in the industry. But don’t take our word for it, listen to what our current apprentices have to say about the programme. All we need from you is determination and drive to succeed. If you possess these qualities, we will make your career thrive.

What kind of Apprentice roles are available?

We have 2 Chef Apprenticeship Programmes:

- Commis Chef (this used to be NVQ Diploma in Professional Cookery Level 2)

- Chef de Partie (this used to be NVQ Diploma in Professional Cookery Level 3)

There are a couple of things we need to understand about you before you start our programme but we will invite you to a day at University or College to find these things out. We also pay for your Apprenticeship; so no student debt!

When can you start?

We have 2 intakes for each of the programmes, one in March and one in September. We recruit all year round so you can join us at any time and go onto the next available programme. We believe that having structured intakes onto our programme gives you the best start to an apprenticeship and you will be part of a group that all develop together and help each other along the way.

What can you expect?

Working in a Fuller's Kitchen is exciting and will challenge you every day. This, from our experience, will stretch you and become a great chef capable of working in any Kitchen worldwide. You will receive training with some of the best catering lecturers in the country. One day a week will be spent at University or College (depending on your location) and then you will spend 4 days at your pub honing the skills you have learnt at training. All of this time will be paid for. We will also pick up the bill for your travel to and from training.


CHEF SCHOLARSHIP PROGRAMME

The Chef Scholarship Programme has been designed to provide chefs with all the skills and qualifications needed to progress to head chef level. Throughout all levels of the scholarship chefs attend workshops, visit suppliers and work closely with our skilled Head Chefs in a variety of kitchens across the business.

“I have just graduated from the level 2 scholarship programme. The programme helped me build on my skills, progress and understand the company a lot better than I did before.”
Chef de Partie Michael Lane, Crystal Palace


CHEF SCHOLARSHIP LEVEL 1

The Chef Scholarship Level 1 programme has been developed to give delegates some of the kitchen skills needed to progress their career up to chef de partie. Throughout the chefs work closely with their head chef and attend workshops to build up their repertoire of Fuller’s kitchen skills.

CHEF SCHOLARSHIP LEVEL 2

The Chef Scholarship Level 2 programme has been developed to provide the kitchen skills needed to progress your chef career up to sous chef. Throughout the course chefs will work closely with their head chef to build a diary of evidence for the nationally recognised Level 2 Award in Cookery Theory and Practice.

CHEF SCHOLARSHIP LEVEL 3

The Chef Scholarship Level 3 development programme has been specifically designed to up skill our high performing sous chefs into our future head chefs. Scholars will be coached through a series of workshops, visits, and projects including topics such as management techniques, culinary skills and supplier experiences. Scholars will also undertake a self-study program using the BIIAB level 3 award in kitchen management. During the programme chefs will be working towards the nationally recognised Level 3 Award in kitchen management.

TRAINING, LEARNING AND DEVELOPMENT

“Fuller’s offer good courses and learning programmes for employees to develop in the company - and they’re for free. So, if you really want to go higher and progress, then Fuller’s is place to be.”

Fuller’s is extremely proud of the industry-leading training that is offered to employees all over the business. From wine and beer training for teams within pubs, world-class chef apprenticeship and scholarship schemes, and courses that cover marketing and finance topics for the development of General Managers, it’s this type of training that opens the doors to the vast career opportunities and progression at Fuller’s.



MANAGEMENT TRAINING PROGRAMME

The management training programme is designed to develop the skills, knowledge and behaviours of assistant and deputy managers in our estate to aid their career progression by enhancing leadership ability. It covers topics such as team development & recruitment skills, operational management, business acumen and commercial thinking as well as influencing and communication skills.

LEARNING TO LEAD

Learning to lead is a development programme designed to give delegates the skills they need to positively influence and motivate their team, whilst driving the business forward, setting them up for a supervisory role. It covers topics around problem solving and creative thinking as well as communication, training and coaching skills.


FIVE STAR IMPACT PROGRAMME

This programme offers support managers within our business the skills, expertise and foundation to deputise for the General Manager position. It covers topics such as recruitment, finance, marketing, F&B management and ends with a project presentation.

Fuller's Reviews

3.5
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Recommend to a friend
Approve of CEO
Fuller's Chief Executive Simon Emeny
Simon Emeny
40 Ratings
  • Featured Review

    "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server/Waitress in London, England
    Former Employee - Server/Waitress in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fuller's full-time (More than 3 years)

    Pros

    Management are so relaxed and the atmosphere is made to feel like you’re not really working though you’re at work. Managment and staff are both so friendly and you really feel like a team working there. Also they have a great tip system.

    Cons

    Weekend work, but that was to be expected

See All 108 Reviews

Fuller's Photos

Fuller's photo of: Ready for rugby day at The Prince's Head!
Fuller's photo of: Angus from The Red Lion Barnes preparing his dish for the annual 'Sausage Roll-Off' for charity
Fuller's photo of: Cross-training: General Manager at The Bank prepping Sunday lunch in the kitchen
Fuller's photo of: Example of our delicious vegan dishes all ready for Veganuary
Fuller's photo of: Pub Christmas Party!
Fuller's photo of: Fuller's bright and lively pubs! The Distillers in Hammersmith
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Fuller's Interviews

Experience

Experience
64%
27%
9%

Getting an Interview

Getting an Interview
71%
14%
10%
5

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Barman Interview

    Anonymous Employee in Ealing, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Fuller's (Ealing, England) in April 2014.

    Interview

    Straight up interview, one person interviewing. Usual set of competency and motivational questions, lasted about 40 minutes. Asked you to tell them something about yourself. No trick questions, very straightforward and honest. Got back to me within a day to let me know they were happy for me to start immediately.

    Interview Questions

    • What are you strengths and weaknesses?   1 Answer

    Negotiation

    I didn't negotiate.

See All 23 Interviews

Fuller's Awards & Accolades

  • Best Pub Employer, Publican Awards, 2016
  • Best Managed Pub Company, Publican Awards, 2015
  • Best Food Operator, Publican Awards, 2015
  • Best Company, Peach Awards, 2015
  • Best Pub Operations Team, Publican Awards, 2019
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