Working at GEICO | Glassdoor.co.uk

GEICO Overview

Washington, DC (US)
10000+ employees
1936
Subsidiary or Business Segment
Insurance Operators
£5 to £10 billion (GBP) per year
Unknown
GEICO is second-largest private passenger auto insurer in the U.S., thanks to their low rates, clever marketing and great service. As a subsidiary of Berkshire Hathaway -- led by renowned Warren Buffett -- GEICO offers new hires career advancement in a stable, supportive and ... Read more

Mission: GEICO's seven operating principles help create a workplace in which their associates can thrive.

1. Respect, support and provide opportunity for all associates.
2. Be fanatics for outstanding customer service.
3. Be the ... Read more

GEICO Reviews

3.2
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GEICO CEO Bill Roberts
Bill Roberts
285 Ratings
  • Featured Review

    Helpful (93)

    "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Agent in Poway, CA (US)
    Former Employee - Inbound Customer Service Agent in Poway, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at GEICO full-time (More than a year)

    Pros

    PTO sick pay and vacation.
    Easy growth within company.
    Extremely supportive mentors, supervisors, and management.
    Overall great company!

    Cons

    If you aren’t able to learn and retain information QUICKLY, this may be difficult for you to maintain employment. The support is always there but it’s not an easy job.
    Customers sometimes are angry as with any position or company, if you can’t handle someone yelling, cursing, or calling you names, this could be a stressful environment. You have to remember in one ear out the other and not let it affect your work results.

    Advice to Management

    Great job! The support was always there, the promotions and pay raises were consistent with employees work. I’d love to come back to the company in the future! If I didn’t have to move, I’d still be there :)!

See All 3,950 Reviews

GEICO Photos

GEICO photo of: After completing claims training, these new adjusters celebrated with a Gecko cake!
GEICO photo of: Following Hurricane Harvey, our Woodbury office held a fundraiser for our Houston office!
GEICO photo of: Our Virginia Beach associates have worked hard all summer with Habitat for Humanity to build a house (and donate a car!) to a local family in need.
GEICO photo of: We know that our Interns provide valuable insight during their time on our team, so we make sure to welcome them in style.
GEICO photo of: For our first set of Careers Unexpected commercials, we featured associates like Kenny to talk about their experiences at GEICO!
GEICO photo of: GEICO associates are so lovable, even dogs get a lick out of us!
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GEICO Interviews

Experience

Experience
46%
27%
27%

Getting an Interview

Getting an Interview
81%
8%
4%
4
2
1
0

Difficulty

3.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Liability Claims Representative Interview

    Anonymous Interview Candidate in London, England
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 4 days. I interviewed at GEICO (London, England) in May 2019.

    Interview

    I'm pretty frustrated with their whole interview process. First they have a phone interview which was about 15 minutes and they just asked why I left my previous jobs and why I'm not pursuing a career in the field my degree is for. After the phone interview they invite you to go for testing. The testing was pretty simple there's 2 typing tests and they have a simulation of putting customers information in. If you don't pass the computer test they're going to call your name and walk you out of the room. If you do pass the computer test then you'll move on to the next stage which is an interview which is a basic behavioral interview with a lot of tell me about a time questions or tell me why you think your experience makes you a good fit for the position. If you pass that you will go on to the role play which is as far as I got. They tell you not to disclose the roleplay and honestly it's so complicated I wouldn't really be able to explain it. They throw so much at you and it is overwhelming but they do give you a packet so follow the instructions and make sure that you are accurate no matter how long it takes you they are looking for accuracy. What has frustrated me is after not passing the role play test they told me that based on my test scores I fit a different position and if I wanted to apply they would go ahead and withdraw my application so that I could apply for the other position. I applied for that position and got the generic email telling me that I haven't been selected. After all of that I'm pretty much done with applying for jobs at geico for now because it's just not meant to be.

    Interview Questions

    • Tell me about a specific time where you had to help a difficult customer   Answer Question
See All 2,531 Interviews

GEICO Awards & Accolades

  • Indeed Best Places to Work: Compensation & Benefits, Indeed, 2019
  • Mobile Insurance Score Card, Keynote Competitive Research, 2015
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