Working at Genesys | Glassdoor.co.uk

Genesys Overview

Daly City, CA (US)
5001 to 10000 employees
1990
Company - Private
Computer Hardware & Software
£1 to £2 billion (GBP) per year
Avaya, Five9, Salesforce
Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel. Every day, 11,000 companies in more than 100 countries trust our #1 customer ... Read more

Mission: To build a better world by unleashing the power of great customer experience!

Genesys Reviews

  • "A great experience.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Consultant in Frimley, England
    Current Employee - Senior Solutions Consultant in Frimley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time (More than a year)

    Pros

    The work is interesting and varied, rarely have two consecutive days the same, and my colleagues and co-workers are brilliant.

    Cons

    Fast paced and sometimes quite intense. If you don't like pressure then possibly not the right organisation for you.

See All 1,213 Reviews

Genesys Photos

Genesys photo of: Our Solutions and Product Marketing leader and our Customer Success leader discussing "PureSuccess" - our new subscription service initiative.
Genesys photo of: Brainstorming at a team meeting.
Genesys photo of: DevOps Days
Genesys photo of: Every year, we have Gennovation Day where employees come together to innovate new ideas. Prizes are awarded to the top three teams as voted on by a jury of Genesys executives.
Genesys photo of: Gennovation Day/2016.
Genesys photo of: The finance team took the afternoon off to root for the Giants!
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Genesys Interviews

Experience

Experience
70%
15%
15%

Getting an Interview

Getting an Interview
42%
19%
15%
9
7
5
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate in Frimley, England
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3+ months. I interviewed at Genesys (Frimley, England) in March 2017.

    Interview

    Rather bizarre in setup. Internal recruiter provides a brief scenario to sell yourself to the VP.
    It's very clear the organisation is going through challenges post acquisition. Misleading information and incompetent human resources to coordinate interview times.

See All 260 Interviews

Genesys Awards & Accolades

  • North American Contact Center Company of the Year, Frost & Sullivan, 2018
  • 2016 Gartner Magic Quadrant for Contact Centre Infrastructure, Worldwide, Gartner Magic Quadrant, 2016
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