Mission: Our purpose is simple; to power the choice of a cleaner, greener future together.
Looking for a job you can believe in? We’re looking for people that are passionate about the environment to join a new team and really shake up the way we serve our customers.
See our website for more information: http://glassdoor.com/slink.htm?key=vMsCe
Businesses can be a tremendous force for good, especially if they focus their attention on solving global problems. Our CEO and Founder, Juliet Davenport, provides insight following The British Academy's Principles for Purposeful Business report.
One of the biggest things we can all do to tackle climate change is switch to clean power. At Good Energy, we’ve been giving people that choice since 1999. And by working with our customers, generators and investors, we’re achieving our purpose, which is: powering the choice of a cleaner, greener future together.
We source our electricity from our own wind and solar farms, as well as our community of over 1,400 independent renewable generators. From West Country solar farms up to Scottish wind farms, our generators are all based in the UK. All electricity flows through the National Grid. We make sure that what our customers take out of the grid, we’ve fed in from our renewable generators. Which means that, the more people who choose renewable power, the cleaner and greener the UK’s electricity system becomes.
Our fuel mix
Good Energy was set up to give people the choice to do something about climate change by choosing renewable energy for their homes and businesses – and we’ve been doing just that ever since. Take a look at how we’ve grown over the years.
Good Energy now employs over 300 people in the historic market town of Chippenham, Wiltshire. We’re just a 2 min walk from Chippenham train station offering fantastic transport links to London, Bristol and Bath, and within easy reach of surrounding towns and communities.
Our green credentials
We’re committed to lessening the environmental impact of our business activities, preventing pollution and setting measurable objectives to monitor our progress.
You can read about what we're achieving in our latest Purpose Report.
These following four values shape the way we work.
By joining the Good Energy team, you’re playing an essential part in making clean energy the natural choice. So we want to make sure that you feel you have a job to believe in.
We want our business to be as good for you as it is for the environment. This includes offering a range of benefits and awards.
Our green benefits
We support our people to engage with our purpose, with green benefits that include:
As well as a pension and bonus, we have lots of other benefits. Here are just a few of them:
We’ve worked hard to create a culture and a workplace that engages our people in achieving our purpose.
Whether you’re delivering excellent customer service or protecting the company’s IT systems – you’ll be surrounded by passionate, engaged people working towards a common goal: to combat climate change.
So, if you’d like to be part of this innovative ethical energy business, we’d love to hear from you. Click here to see our available roles.
I worked at Good Energy (UK) part-time (Less than a year)
Pros
You are treated as part of a family. You get constant support and coaching the performance lead I worked under was an amazing person. They really encourage their employees to progress (if you can pass probation.) Lots of incentives well paid and it's was the best company I have ever worked for. Bonus is there was absolutely no back stabbing behaviour which I have experienced in other places. It really is fantastic.
Cons
It is very much target driven with AHT's (average handling time) which doesn't help when contacting other departments when they put you on hold. It means your customer is on hold longer and if working part time doesn't help your stats.
Advice to Management
Because the AHT'S are so low and it is becoming too target driven you are losing extremely good workers with excellent customer care skills purely because they aren't meeting those targets despite having high ratings consistently with your customers and giving them the outcomes they want. Your other departments need to work with customer care more to help them meet those targets and not setting them up to fail.
Application
I applied through a recruiter. The process took 2 weeks. I interviewed at Good Energy (UK) (Chippenham, South West England, England) in September 2018.
Interview
Recruiter called with regard to this opportunity . The whole process took 3-4 as the company pulled out the offer. The offer came back after 2 months and after that the process was fast.
Interview Questions
