Working at Hargreaves Lansdown | Glassdoor.co.uk

Hargreaves Lansdown Overview

Bristol, England
1001 to 5000 employees
1981
Company - Public (HL.)
Investment Banking & Asset Management
$100 to $500 million (USD) per year
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,400 people. For more than 35 years we’ve helped investors save time, tax and money on their investments. Today we are trusted with more ... Read more

Mission: Our aim is simple; to be the UK’s number one place for people’s savings and investments.

Company Updates

  • We are proud to be sponsoring Bristol Pride as partners this year for the first time. Pride gives LGBT+ communities the opportunity to both celebrate the advances that have been made in equality and make a stand against discrimination and hate crime.

    We’re fundraising for the registered charity Bristol Pride this week and marching along with other Bristol LGBT+ Networks and groups this weekend. We hope to see many of you joining in the celebrations, of which more information can be found here:
    http://glassdoor.com/slink.htm?key=vQGht

    Bristol Pride Festival |

    2017 was our biggest festival yet with over 36000 people and 19 events across 11 days. Thank you to everyone who supported our events, came and celebrated proudly and donated to support Pride. A big thank you to all our Partners and Supporters for helping make Pride happen.

  • Another year, another HL Touch Rugby Tournament. With almost 10% of the entire workforce in attendance, it made for a gripping evening. The 'Marketing Bears' lost their defending title to ‘College Red in the Face’.

    We were also delighted to welcome the Bristol Bears Touch Rugby team to this year's event - great to have their support and even better that one team beat them!

    All in all, a great success and a fantastic turn out from staff.

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Hargreaves Lansdown – Why Work For Us?


We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,400  people. For more than 35 years we’ve helped investors save time, tax and money on their investments. Today we are trusted with more than £86 billion by 1,015,000 clients.

We aim to help make more of our clients’ investments by giving them the tools and information to make their own informed decisions. From our award-winning website and apps that give clients access to their investments anytime, to our specialist Bristol-based helpdesks available directly with no automated menu systems; our aim is to simplify people’s financial life by making it easy and straight-forward to manage their investments and pensions.

Our success is largely down to the quality of the staff we have recruited and the culture they have adopted to do everything. Several new recruits who have started in junior positions and have been able to demonstrate a real passion for our culture as well as ability, have progressed to very senior positions and places on the Board. This can be repeated in the future.

One firm

An important part of our culture is everyone endeavours to take responsibility for the whole firm - we hope to never hear the words "oh that's another part of the firm". One firm mentality stretches across the organisation. Indeed we all sit in the open plan, we all have similar equipment on our desks, we all sit in the same chairs. Many great friendships have been formed amongst staff. We work for each other.

Our clients

Our clients appreciate the way we treat them courteously and always respond by email or letter. If we say we shall phone them back unlike almost any other organisation in the country WE DO.

We always make sure we look after our existing clients before seeking new business. Our clients are the most important part of our organisation.

Our values

At Hargreaves Lansdown we believe in nurturing innovation, integrity and the brightest ideas. We consider that to be the key to our current and future success.

 

We feel we have a workplace like no other, with constant learning, dynamic teams and a great ethos.


Our number 1 priority is to deliver ‘knock your socks off’ service to each individual client. Our core values and purpose informs and drives every decision made within the business; from our newest recruit to our CEO, our HL ethos runs throughout our entire HL community.

 

·         Care – Put the client first

·         Service – Go the extra mile

·         Integrity – Do the right thing

·         Simplicity – make it easy

·         Innovative – Do it better

 

An in-house policy


We do everything relating to our business ourselves; marketing, advertising, processing, the maintenance and design of our website, and we develop and own all of our computer systems. We do this because we want that expertise within our business. We don't use expensive consultants to do things we can do ourselves. If we don't know how to do it ourselves we learn. We pay for external help only when it is too risky, expensive or foolish to do something ourselves.

We have a very successful business and this means that we can provide exceptional rewards.

About Hargreaves Lansdown

Hargreaves Lansdown is an innovative, rapidly expanding business with over 900 employees. We are always looking to recruit talented people who are willing to work hard and be part of our future success.

Charlie Huggins shares his experience of working at Hargreaves Lansdown.

What we’re offering

Our graduate scheme has a simple purpose: to find future leaders and give them the tools to succeed.

On this bespoke two year programme hand-picked graduates will experience many of the departments that underpin our company, directing their own career path. During the scheme you will:

  • Rotate across a number of core departments, including marketing, investment research, compliance, HR and office accounts, to build knowledge and skills
  • Specialise in your chosen business area, understanding the nuances that will make you successful in your career
  • Complete structured personal development and network with your colleagues

Alongside your departmental rotations, you will work with senior managers and directors to develop skills such as leadership, presenting, and lateral thinking. Hargreaves Lansdown will support you in studying towards professional qualifications that fit your chosen career path.

There is no better way to build a wealth of experience and a rounded skillset. Within the space of a few months, you may find yourself producing marketing for our 750,000 clients, developing for our award winning website and mobile apps, or analysing the business to identify inefficiencies and opportunities.

Each graduate is personally mentored and the scheme is designed to suit them. At the end of the two years we will work to find a role which matches your personal skills and ambitions.

We welcome individuals from diverse academic disciplines and with varied experiences. It is important to us that you can bring something special to our unique business. Whether you want to build a career in marketing, IT, legal, operations, HR, investments or finance, Hargreaves Lansdown is the place for you!

An apprenticeship with Hargreaves Lansdown offers the perfect start to your career.

Apprentices gain qualifications and on-the-job experience whilst shaping their own career, a career we hope they spend with us after their apprenticeship.

We are looking for exceptional and talented individuals to join our fast growing and innovative business. We currently offer salaried apprenticeships across our business including IT, Digital Marketing and on our Investment Helpdesk.

We are looking for individuals who demonstrate a strong desire to learn and embrace the opportunity our apprenticeship scheme offers. Recruits must have excellent communication skills, enjoy working with others in a team, be self-motivated and driven to succeed.

As a Hargreaves Lansdown apprentice you will benefit from:

  • Dedicated on the job training
  • Experience of the Financial Services industry and a top FTSE100 company
  • Studying towards nationally recognised qualifications
  • Mentoring throughout to ensure you get the most out of your apprenticeship
  • The foundations to turn your apprenticeship into a long and successful career
  • A friendly working environment with a vibrant social scene

Digital Marketing Apprenticeship

Creative thinker? Technology minded?

Creating and editing engaging customer focused content for use on our website is a daily challenge. Such an apprentice will need to focus on what content is working, what’s not and what’s not earning enough. It will be up to them to change, amend and tweak content so every word and image is having the greatest impact. It’s about creating the right content at the right time to engage our users. This structured programme will provide a great blend of experience, training and qualifications for an exciting career in one of the fastest growing areas of marketing today.

Find out more about the Digital Marketing Apprenticeship

Helpdesk Consultant Apprenticeship

Customer focussed? Pride yourself on excellent service?

At the very heart of Hargreaves Lansdown success over the past 30 years has been our deep understanding of our customers’ needs and fierce determination to be the best at what we do. It is the helpdesk team that on a daily basis delivers our ‘knock your socks off service’. During your apprenticeship you will gain a detailed understanding of our products and industry regulations alongside qualifications, providing a great start for a career in financial services.

Find out more about the Helpdesk Consultant Apprenticeship

Service Desk Analyst Apprenticeship

Want a career in IT? A problem solver?

This apprenticeship might just be for you. The Service Desk team are responsible for dealing with IT problems and queries within Hargreaves Lansdown. You will be on the front line for our IT team and perform diagnostics to resolve faults. In addition there will be a number of IT projects for you to get involved with. In addition you will complete your apprenticeship qualifications in IT. This combination of on-the-job experience and qualifications provide a fantastic foundation to a career in IT.

Find out more about the Service Desk Analyst Apprenticeship

More information on our apprenticeship schemes can be found here.

Hargreaves Lansdown Reviews

3.5
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Recommend to a friend
Approve of CEO
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Christopher Hill
15 Ratings
  • Featured Review

    "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trade Support
    Former Employee - Trade Support
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hargreaves Lansdown full-time (Less than a year)

    Pros

    - Lovely colleagues
    - Upper management are incredibly supportive, approachable and willing to listen to new ideas.
    - Office is well designed and pleasant to be in
    - Career progression can be very rewarding if you're pro-active
    - Training and educational support is always at hand
    - Ethical company with strong ties to its foundation
    - Great team socials
    - Management make a real effort for colleagues to be regularly rewarded (yoga classes, occasional free lunches/pizza delivery, generous bar tabs, healthy mind sessions)

    Cons

    - Pay and bonus is quite low for the responsibility/dedication required.
    - Overtime is an essential daily routine
    - Understaffed (but allows for more extensive training/progression)

    Advice to Management

    - Increase salary or introduce better overtime pay
    - Introduce a better training plan for new joiners for departments
    - Better benefits would be a bonus (pension contributions are far too low for a financial services company, private medical should be standard to include mental health service provision for all staff)

See All 59 Reviews

Hargreaves Lansdown Photos

Hargreaves Lansdown photo of: Staff got the chance to compete in a 500m row using simulators. We enjoyed watching the directors go head-to-head; our CEO Chris Hill and Investment Director, Lee Gardhouse, proved most competitive
Hargreaves Lansdown photo of: Kevin Millwood, our Information Security Manager, did us proud at the World Cyber Security Congress where he shared his expertise in a panel discussion.
Hargreaves Lansdown photo of: It was a double win for us at the 2018 City of London Wealth Management Awards, having won for Best Online Presence and Regional Wealth Management Company of the Year Wales
Hargreaves Lansdown photo of: A brilliant turnout for our debate to mark #InternationalWomansDay. Topics included the ‘glass ceiling’, role models inspiring young professionals and why gender equality is good for business
Hargreaves Lansdown photo of: A brilliant turnout for our debate to mark #InternationalWomansDay. Topics included the ‘glass ceiling’, role models inspiring young professionals and why gender equality is good for business
Hargreaves Lansdown photo of: A brilliant turnout for our debate to mark #InternationalWomansDay. Topics included the ‘glass ceiling’, role models inspiring young professionals and why gender equality is good for business
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Hargreaves Lansdown Interviews

Experience

Experience
52%
16%
32%

Getting an Interview

Getting an Interview
80%
12%
8%

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Helpdesk Advisor Interview

    Anonymous Employee in Bristol, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 6 days. I interviewed at Hargreaves Lansdown (Bristol, England) in April 2018.

    Interview

    Arrived -> presentation -> -> 'tell us a fun fact about yourself' -> teambuilding exercise -> maths and writing test -> interview with mix of questions, some situational ones 'if you had an angry customer, how would you react?' and some competency ones

    Interview Questions

See All 25 Interviews

Hargreaves Lansdown Awards & Accolades

  • Regional Wealth Management Company of the Year Wales & Western England, City of London Wealth Management, 2018
  • Best Online Presence, City of London Wealth Management, 2018
  • Personal Pensions, Gold Standard awards, 2018
  • Group Pensions, Gold Standard Awards, 2018
  • Best Direct Share Dealing Provider, Your Money, 2015
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