Working at Harrods |

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Harrods Overview

London, England
1001 to 5000 employees
Company - Private
Department, Clothing, & Shoe Shops
$500 million to $1 billion (USD) per year
As the biggest store in the UK, Harrods offers a truly unique shopping experience and working environment.

Attracting over 15 million visitors each year, we are proud to be ranked in the top 3 tourist attractions in London, after Buckingham Palace and St ... Read more

Mission: To be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise and profitability.
Through a combination of product, innovation and eccentricity, we aim to provide every customer with ... Read more

Glassdoor Awards

Best Places to Work: 2017 (#29), 2015 (#12)

Highest Rated CEOs: 2017 (#25)

Best Places to Interview: 2017 (#44)

Company Updates

  • Congratulations to our MD Michael Ward for being one of the highest rated CEOs on Glassdoor!

    —30+ days ago
    Highest Rated CEOs UK

    Employees have spoken! These are the Highest Rated CEOs according to Glassdoor. Did your boss make the cut?

  • “My challenge always is to create something unexpected..." Read this interview with Fashion Designer, Zoe Bradley about the installation she created for our #HarrodsSocialButterflies campaign.

    —30+ days ago
    Social Butterflies: Zoe Bradley's New Harrods Installation

    Renowned for her dramatic paper installations, London-based artist and fashion designer Zoe Bradley's latest collaboration with Harrods is designed to leave you all of a flutter When you look up, the swarm of iridescent blue butterflies are dancing above your head. Their delicate cobalt wings move and drift with the air.

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Harrods Video

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Harrods – Why Work For Us?

What does it mean to #BeHarrods?


Harrods is… About passion – At Harrods, we are looking for candidates who want to build a career with us. If you are resilient and completely committed to the Harrods brand values, whatever your area of interest, we want to hear from you.

About teamwork – Every single employee can improve the way our company works, whether on the shop floor or providing essential support from other areas of the business. Teamwork is an integral part of ensuring an unbeatable customer experience. We keep committed to the same high standards.

About the customer – There are many different types of customers at Harrods, but only one type of customer service: outstanding. From super sellers providing in-depth advice, to our support teams working to refine every aspect of our service, we aim to deliver whatever the customer wants.

About the products – Harrods is known across the world for having an unprecedented array of dazzling and diverse products. From couture pieces fresh from the runway, to one-off jewellery creations and world-wide exclusives, we are always one step ahead of the game. 


Visit our website to peruse opportunities at Harrods! 

Working at Harrods isn’t just about having a job – it’s about having a career. We want to make sure our employees feel happy, supported, and enthusiastic about our values. We know you are Harrods’ future and we commit all our resources to helping you grow and expand your skill-set. With frequent awards ceremonies to celebrate our most successful and long-serving employees, as well as subsidised welfare opportunities, it’s no wonder that we have been named one of Britain’s Top Employers.

Harrods single site in Knightsbridge is iconic. The store’s 330 departments offer a wide range of luxury products and services, from clothing to jewellery, personal shopping and interior design. In order to maintain our exceptional standards in store and on a global platform, we have over 5,000 employees across 20 industries also based in Thatcham and Hammersmith. From Distribution to Copywriting, Sales to Security, we welcome employees from all backgrounds and disciplines. Are you ready to join a team of exceptional people?

Employee benefits at Harrods are vast, as we recognise that our success rests wholly on our employees. Since you create our success, we want to share it through a wide range of employee benefits.

Below, you’ll find key core benefits as well as additional benefits exclusively available to Harrods employees. Extras include restaurant discounts, theatre tickets, health club memberships, in-store promotions and the online giving scheme. We want you to make the most of it on a day-to-day basis, and we even help you plan for the future with our HSF health plan, pension scheme and ISA’s.

Staff Discount

Harrods gives all employees 33% discount* across most concession and own-bought brands. This allows you to treat yourself to our incredible product offering, from womenswear, menswear and childrenswear to homewares and technology.

*Note that some concession partners offer different discount percentages.

Rewards Card & Business Clothing Allowance

When you join us, we will sign you up to our fantastic Harrods Rewards programme. For every pound you spend in-store, you will earn points to use between February and May. In addition, you will be included in exciting promotional offers, such as double points during your birthday week, and discounts just for being a Rewards card member.

Whether you are on the shop floor or in our head office, we want you to look and feel your best – so all Harrods employees receive 50% off business wear and a 33% discount on most brands for everything else. Employees can also enjoy extra 10% discount days throughout the year, which comes in handy, especially during the Holiday period!  

Season Ticket Loans & Childcare

Getting to work in Central London can be expensive. To make it easier, we help you spread the cost of your travel with interest-free season ticket loans.

Concerned about your work/life balance? All Harrods parents can take advantage of our childcare voucher scheme to maximise family time. New parents will also receive a thoughtful baby gift.

Holiday, Birthdays & Weddings

We offer a generous holiday entitlement for all employees. Holidays increase when you reach five years’ service to reward your loyalty. Another cause for celebration – we give you an extra paid birthday day off, in addition to your annual leave entitlement.

As well as birthdays, we give you an extra day off for weddings and civil partnerships. Newlyweds who have been with Harrods for five years or more will also receive a wedding gift.

Corporate Health Service

Because we have a number of manual roles, our department is particularly active in ensuring that fitness across the store is sound. Whether you need a health check, help returning to work after prolonged sickness, or assistance in achieving your fitness goals, our team is on hand to offer expert advice.


We provide all employees with a choice of ways to save for the future, including a contributory pension arrangement and a workplace ISA. Whether you’re at the start of your career or looking forward to a distinguished retirement, we want you to have total peace of mind.

Apply to the programme here

Be part of something extraordinary and start a new chapter with us.

The School Leaver Programme

At Harrods, we’re dedicated to developing future talent, and that’s you! Many of our current Retail leaders started their career journey straight from school and so we recognise and value the raw potential, drive and passion that you can bring to our business.

If you have just completed in 2015, or are about to complete your A levels this year and have a keen interest in luxury retail, leadership and teamwork, our School Leaver programme could be the perfect opportunity for you! A great alternative to University, our programme offers a comprehensive 18 month rotational placement scheme that walks you through our entire business, from selling to transactions, management to distribution.

Your journey with us doesn’t end after 18 months we work closely with you throughout the programme to identify your future career path in Harrods and facilitate your growth into a leading Sales Associate or Manager upon completion of the scheme.

Take your next steps with us! Apply online below.

#HarrodsSchool Superstar

We caught up with Lara, one of our most recent school leavers, to see how she’s finding the programme so far…

Hey Lara, can you tell us about your experience on the programme so far?

I have been on my first placement for roughly 3 months and I’m thoroughly enjoying every moment of my experience so far. On a day to day basis, I am a Sales Associate on the shop floor working with my team to sell our products. However, by being part of the Harrods programme, I also attend additional training sessions and gain exposure to other aspects of the business. All of these added extras have not only given me a broader understanding and awareness of how Harrods operates as a luxury retail company, but have also lead to my development as an individual seller and communicator.

What attracted you to the Harrods School Leavers Programme?

I knew that going to University wasn’t the right decision for me. I didn’t want to spend the next couple of years learning in a school-like environment without being able to apply my skills to the working world. I was accepted to study Business at a few universities, but when I came across this programme I knew it was the perfect choice for me personally. I realised that everything I could learn from studying a degree in Business, I could learn from a company who practises it daily.

How did you find the recruitment process?

Truthfully, I did find the recruitment process a little daunting. I did have to put a lot of hard work into my application, alongside several journeys to London, in order to feel that I performed at my very best. However, it was definitely worth it, and, as with all of the people I have met in Harrods, I was immediately made to feel at ease during the group interview that I attended and ended up rather enjoying the experience.

Describe the programme in 3 words.

Valuable, Interesting and Incomparable.


For all eCommerce roles, click here

With roles ranging from content creation and design, merchandising and online marketing to development, eCommerce is dedicated to building the most usable, intuitive and elegant shopping experience possible.

In this thriving department, our experimental team explore the most exciting ways to present our luxury online offering across desktop, tablet and mobile. Anticipating our customers’ needs, this innovative team is constantly evolving the website, launching a myriad of specialist boutiques and curating a daily-updated content hub, Style Insider, to showcase the latest trends, street style stars and must-buys of the season.

From our professionals in Content and Design, who keep the site looking state-of-the-art, to our Merchandising and Marketing teams, who work closely with the in-store Buyers to track and respond to the latest designers and trends, to our industry-leading IT team who make it all possible, we are constantly striving to offer more than just an online shop.

With our .com sales and performance figures sky-rocketing over the years, we are introducing some new and exciting developments imminently, capitalising on our success and securing it for many more years to come. 

Harrods Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    "Lead Designer"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Designer in Hammersmith, England
    Current Employee - Lead Designer in Hammersmith, England
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time (More than 3 years)


    Passion, history, pride, benefits,


    Structure, hierarchy, sometimes slow to act & make decisions

    Advice to Management

    Simplify the structure, make decision making easier and quicker

See All 394 Reviews

Harrods Photos

Harrods photo of: "We are delighted to be named as the top ranking retailer in Glassdoor’s list of the UK’s Best Places to Work 2017" - Managing Director, Michael Ward
Harrods photo of: Our HR Secondees on the first day in the programme
Harrods photo of: Having started as a small tea shop over 150 years ago, Harrods today stands as a six floor emporium selling the finest luxury goods in food, home, beauty and fashion.
Harrods photo of: HR Director Sarah Andrews speaking at the Your Voice Summit
Harrods photo of: Managing Director Michael Ward holding a Q&A with employees from across the business.
Harrods photo of: Our iconic Greenmen are always so welcoming!
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Harrods Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (5)  

    Sales Associate Interview

    Anonymous Employee in London, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Harrods (London, England) in September 2017.


    Applied online. Was called a little over a week later and had a quick phone interview. Was then asked to come in for a group assessment. In the group assessment, there were a total of 4 managers and assistant managers and an HR person that were taking notes. They were really nice so it wasn't too intimidating. We were asked questions and were given a few short tasks/presentations that we had to do individually. We were also given a few tasks/presentations that we did as groups. Overall I had a pretty good experience with this interview process.

    Interview Questions

    • Tell me about a time you experienced great customer service.   Answer Question
    • Name a time you have had a difficult customer and how you dealt with it.   Answer Question
    • You have 1 minute to think of how to sell an item that is given to you and 30 seconds to present to the group how you would sell this item.   Answer Question
See All 183 Interviews

Harrods Awards & Accolades

  • Top Employers United Kingdom Certification, Top Employers Institute, 2015
  • Britains Top Employers, Top Employers Institute, 2014
  • Britains Top Employers, CRF Institute, 2012
  • Best Company to Work For, Best Companies Group, 2012
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