- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.
This year marks our 30th birthday, and we’re incredibly proud of the journey we have been on so far. Mary Lee had a vision of giving people a choice and the support to remain independent in their own home. With this in mind, she decided to create her own care company - Helping Hands. Mary ran the company part-time from her kitchen table and word started to spread about her fantastic work and the business grew very quickly.
Now, with over 100 branches local to thousands of people in England and Wales, we will continue to grow so that we can share our services with many more locations across the UK.
⭐️ Grand Opening! ⭐️
We are delighted to announce that yesterday saw the official grand opening of our Basingstoke branch!
Along with Branch Manager Simon and Karen, Director of People and Performance, it was amazing to have the Mayor of Basingstoke, Cllr Diane Taylor along to cut the ribbon and join us with the celebrations
Welcome to the family, Basingstoke!
Call today, care tomorrow. A fully managed service for total peace of mind.
Excellence Every Time, Listening & Understanding, Focus on People and Building on Our Success. These are our company values and they're channelled into everything we do.
One step into Helping Hands and you feel the family-orientated culture present even to this day, over 30 years on from its humble beginnings. Whether you're in our Support Office in Alcester, a member of our branch teams in any of the 100+ locations around the UK or a live in carer providing life-changing care within a customers home, one thing's consistent; we are an award-winning place to work.
Apply today to find out why.
At Helping Hands, you’ll find a group of people who have one thing in common; the drive to ensure that every single person we care for lives the best life they can, in the way they want.
From our CEO Tim Lee to every carer, our priority is delivering the very best service to our customers. To make this happen, we look after our employees with the same love and care as we demand for our customers.
As well as our amazing carers and care management teams, we have a whole range of other support departments which help our operations teams to deliver the very best quality care to our customers. These include HR, Finance, Compliance and Marketing. Our support office-based teams are made up of dedicated professionals who all have the same passion and drive for great quality care that we expect in our customer-facing roles.
Our success and growth means that new opportunities across all departments are always just around the corner, so even if you don't see a vacancy that suits you right now, get in touch with us and chat about what you're looking for. Talent is always welcome at Helping Hands.
And when we say ‘rewarding’, we’re not just talking money. As a Care Assistant, you can make a real difference to the lives of vulnerable people in your local area, giving them the support they need to live independently in their own homes.
No specific qualifications or background in care is required to become a care assistant. What’s more important is that you have a natural calling to care for people. With this intact, we provide all the training you need to become one of our exceptional caring champions.
We reward our carers generously for the support they give our customers. With competitive rates of pay and an award-winning training programme, plus extra training as when it’s needed, we’ve become the care company of choice for many. You’ll also benefit from a flexible work lifestyle, a supportive environment and the opportunity to work for an organisation that truly values you.
You can make a real difference to someone’s life by becoming a live-in carer. As the nation’s home care company of choice, we have new placements coming up every day and are always looking for more caring and compassionate people to join our team.
Our live-in carer jobs provide excellent pay and great benefits, including paid holidays. Our live-in carers love the flexibility of the role, allowing them to travel or spend time with family between their live-in placements.
No previous experience in care or qualifications are needed as we provide all the training and support you need. What’s more important is that you have a natural calling to care – with this we can help you to become an outstanding carer.
People like Petra...
Petra joined us as a live-in carer in 2012 and quickly became a superstar for Helping Hands. Moving into a care coordinator role in 2014, and then being appointed branch manager of Worcester in 2017, Petra embodies our culture and is evidence of just how far work ethic, values and an amazing outlook can propel you in Helping Hands.
Our learning and development team are on hand to ensure that every member of Helping Hands are able to grow and develop. Our carer training teams deliver the induction training that ensures each and every carer receives the level of knowledge and understanding that they need before delivering their first care visit - whether they have previous care experience or not. In fact, we have many brilliant carers who had never worked in care before joining us.
Our training teams are based in every local branch for our hourly visiting service, while our Live In Carer training centres are based in Alcester, Warwickshire and near Torrevieja for our Spanish carers.
Denny is one of our incredible branch managers. “I’ve been with the business for over 10 years now after beginning my career here as a part-time carer,” she explained. “Now I’m the manager of our Solihull branch.
“My role is to support both carers and customers throughout their care journey, making sure the best quality service is provided for those living in the local community. I am also a dementia champion, which has really developed my understanding of support and supervision for those working with, and living with, the condition.”
Denny added, “I am always astounded by the quality and commitment of our carers – we handpick them for their personality and their compassion. My role is supporting them so they can concentrate on taking care of our customers.
Charlotte co-ordinates live-in care packages, including carer handovers, for customers in Lancashire, Northumberland, Cumbria and parts of Yorkshire. She began her Helping Hands career in May 2015 as part of the admin team, before progressing to co-ordinator in the same year.
“I feel it’s a vital part of my job to support our live-in carers with anything they may need,” Charlotte said. “I have the utmost respect for every single one of them – there are so many amazing carers supporting our customers.”
When asked about working at Helping Hands, Charlotte shared: “Everyone I spoke to before joining the team seemed happy, supported and enjoyed coming to work. I previously worked at the Post Office before applying for an administrator role in the team. The opportunities for career progression here are fantastic, and I feel that the services we provide to customers and carers are incredible.”
Every single person in our team helps us to provide the highest standard of care to our customers. They’re all part of the Helping Hands family, and each valued for the part they play.
It’s important that our branch and care managers are based locally to their customers, carers and communities, therefore you may find opportunities to join our growing team across the country. Most of our behind-the-scenes team is based at our head office in Warwickshire. There you’ll find our carer services team, human resources, sales and marketing and finance departments, who are diligently going the extra mile to arrange and provide exceptional home care for our thousands of customers.
Helping Hands is a company that cares. Caring runs through our whole organisation, from our board members to our reception staff. We provide all the support and training you need to really excel in your role and feel like a valued member of our family.
Helping each member of our team be the best they can
We wouldn’t be anywhere without our people. Whether it’s finding the best carers for the job or training them to the highest of standards, our human resources and training teams are behind it all.
The people team is a wide and varied department that handles:
All the figures behind an outstanding level of care
Based at our head office in Warwickshire, our finance department works diligently behind the scenes to keep everything ticking over.
The finance department is made up of:
Enabling outstanding care to reach the families who need it
Without our sales and marketing team, we wouldn’t be able to get the word out about our exceptional home care plans or make that crucial match between a customer and a carer.
The team manages:
I have been working at Helping Hands Home Care full-time (More than 3 years)
At Helping Hands I have always felt fully supported and my personal development is always recognised and encouraged. This is something I also pass down to my team. I have the most fantastic team of dedicated carers and everyone works to the same vision and values.
There are no cons for working at Helping Hands, they are by far one of the best care company's I have worked for as they actually do care from the top down.
Advice to Management
# Outstanding is the new good!
I applied online. The process took 2+ weeks. I interviewed at Helping Hands Home Care (Weston, South West England, England) in September 2016.
My interview was very formal but I was made to feel at ease, they were very responsive and very prompt with processing my information. My interviewer was well prepared and had a wealth of knowledge. She made me feel excited about the role and filled me with confidence.
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