Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.
Take a look at what our Director of People and Performance, Karen Rayfield has to say about our Top 50 Best Places to Work Glassdoor award, here: http://glassdoor.com/slink.htm?key=vQOSx
We're super proud to be named in the Top 50 two years in a row - here's to a fantastic 2019 for Helping Hands!
In the first of a four-part video series, we asked Tim, our CEO, to share his thoughts on Helping Hands' humble beginnings, the family-run culture and the importance of our people across our 30 year history.
Watch the video here: http://glassdoor.com/slink.htm?key=vQoIO
From our CEO Tim Lee, to every carer, our priority is delivering the very best service to our customers. To make this happen, we look after our employees with the same love and care as we demand for our customers.
As well as our amazing carers and care management teams, we have a whole range of other support departments which help our operations teams to deliver the very best quality care to our customers. These include HR, Finance, Quality Assurance, Marketing, and Recruitment. Our head office-based teams are made up of dedicated professionals who all have the same passion and drive for great quality care that we expect in our customer-facing roles. Because we’re always expanding as a business, we have a whole range of opportunities for people to grow and develop, across all departments.
Our success and growth means that new opportunities are always just around the corner, so even if you don't see a vacancy that suits you right now, get in touch with us and chat about what you're looking for. Talent is always welcome at Helping Hands.
People like Petra...
Petra joined us as a live-in carer in 2012 and quickly became a superstar for Helping Hands. Moving into a care coordinator role in 2014, and then being appointed branch manager of Worcester in 2017, Petra embodies our culture and is evidence of just how far work ethic, values and an amazing outlook can propel you in Helping Hands.
Our learning and development team are on hand to ensure that every member of Helping Hands are able to grow and develop. Our carer training teams deliver the induction training that ensures each and every carer receives the level of knowledge and understanding that they need before delivering their first care visit - whether they have previous care experience or not. In fact, we have many brilliant carers who had never worked in care before joining us.
Our training teams are based in every local branch for our hourly visiting service, while our Live In Carer training centres are based in Alcester, Warwickshire and near Torrevieja for our Spanish carers.
At Helping Hands, we directly employ over 4,500 carers who truly make a difference in our customers’ lives in their own homes.
Our visiting carers work from our 90+ local branches and our live-in carers join us from countries across the world. The Helping Hands family is made up of over 50 nationalities, all ages, and a whole host of hobbies and interests; the common theme uniting us all is our passion for caring for people who need our help most.
Check out how our amazing carer Sadie supports our customer Oscar in his day to day routine and the difference she really makes to his life.
And what about our live in carers, helping Judith to live the life she leads. Check out the incredible difference that Denise makes to Brenda's life.
Our registered branch managers hold full responsibility for their customers and carers. As this is a key requirement of the role, it’s important any new manager is happy to take on this responsibility. You will be supported by an area manager who will visit you in branch regularly and you’ll have additional support from a regional head of home care. In addition to the help and guidance from your regional operations team, you will be supported by a regional quality partner and a regional HR advisor as well being able to count on the wealth of expertise and experience available to you from the teams based at our Alcester head office.
Within each branch we also have care-coordinators and care and training practitioners who make up the management team that supports both customers and carers. These roles provide a great career path into management; in fact many people within our branch teams who began as carers and now hold branch management roles.
Excellence Every Time, Listening & Understanding, Focus on People and Building on Our Success. These are our company values and they're channeled into everything we do.
One step into Helping Hands and you feel the family-run culture present even to this day, nearly 30 years on from its humble beginnings. Whether you're in our brand new Head Office in Alcester, a member of our branch teams in any of the 90+ locations around the UK or a live in carer providing life-changing care within a customers home, one things consistent; we're an award-winning place to work. Apply today to find out why.
I have been working at Helping Hands Home Care full-time (Less than a year)
I am always made to feel like a valued team member, everyone always tells you to let them know if you need a hand, and when you do, people are happy to help.
I am given so much freedom in my role, if I think of something that I think would be a good idea, I am encouraged and supported to pursue that idea. I genuinely love my job.
The only downside I can think of is that we often travel quite far and traffic is usually a bit of a nightmare.
Advice to Management
Continue to be as supportive as you are.
I applied online. The process took 2 weeks. I interviewed at Helping Hands Home Care (Coventry, England) in January 2018.
I applied online, received a call back the following day to do a telephone interview and a few days later I did a further interview over Skype. I had a face to face interview with my manger and her manager a round a week later.
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