Working at Helping Hands Home Care | Glassdoor.co.uk

Helping Hands Home Care Overview

Alcester, England
1001 to 5000 employees
1989
Company - Private
Healthcare Services & Hospitals
£50 to £100 million (GBP) per year
At Helping Hands we deliver great care that keeps people in their own home surrounded by the family, friends and little comforts they love.

We are the UK’s biggest live-in care provider and have a rapidly expanding network of over 120 branches ... Read more

Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.


Glassdoor Awards

Best Places to Work: 2019 (#47), 2018 (#22)

Top CEOs: 2019 (#27), 2018 (#32), 2017 (#32)

Company Updates

  • It?s been a strange old year. COVID-19 has completely changed everything from popping to the shops and visiting loved ones to how we spend our free time. And for those that have live-in care or home care, they?ve relied upon their carers more than ever before.

  • Moments of Kindness, a brand-new reward and recognition scheme, has been launched by Helping Hands to celebrate all the wonderful acts of kindness that take place across the company every day. The company-wide scheme is for carers, office staff, customers, families and health care professionals alike who want to nominate anyone from Helping Hands that has gone above and beyond in their role.

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Helping Hands Home Care Video

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Helping Hands Home Care – Why Work With Us?


Call today, care tomorrow. A fully managed service for total peace of mind.

Excellence Every Time, Listening & Understanding, Focus on People and Building on Our Success. These are our company values and they're channelled into everything we do.

One step into Helping Hands and you feel the family-orientated culture present even to this day, over 30 years on from its humble beginnings. Whether you're in our Support Office in Alcester, a member of our branch teams in any of the 100+ locations around the UK or a live in carer providing life-changing care within a customers home, one thing's consistent; we are an award-winning place to work.

Apply today to find out why.

At Helping Hands, you’ll find a group of people who have one thing in common; the drive to ensure that every single person we care for lives the best life they can, in the way they want.

From our CEO Tim Lee to every carer, our priority is delivering the very best service to our customers. To make this happen, we look after our employees with the same love and care as we demand for our customers.

As well as our amazing carers and care management teams, we have a whole range of other support departments which help our operations teams to deliver the very best quality care to our customers. These include HR, Finance, Compliance and Marketing. Our support office-based teams are made up of dedicated professionals who all have the same passion and drive for great quality care that we expect in our customer-facing roles.

Our success and growth means that new opportunities across all departments are always just around the corner, so even if you don't see a vacancy that suits you right now, get in touch with us and chat about what you're looking for. Talent is always welcome at Helping Hands.

 

 

Are you kind and caring? Then we want to hear from you!

The role of a visiting carer at Helping Hands is varied and largely depends on the customer you’re working with. You’ll work in your local community and make calls into people’s homes who need extra support at home. Duties include:

  • Providing personal care 
  • Administering medication
  • Manual handling and using equipment where required e.g. hoists
  • Household duties and food preparation
  • General companionship and support

Previous experience simply isn’t necessary to become a fantastic carer. The most important thing is that you are passionate about helping others. We’ll give you all the tools and training you require to excel at what you do. Many of our Carers go on to have long and progressive careers within the Healthcare sector and as one of the biggest providers of domiciliary care in the UK, Helping Hands is the perfect place to start your journey!

The key requirements of this role are:

  • Driver and have access to your own vehicle
  • Right to Work in the UK
  • Disclosure Barring Service (DBS) certificate

Working for Helping Hands can be incredibly rewarding, but dont just take our word for it: 

"I’ve been working with helping hands for about a year and a half and it’s completely changed my life. I’ve been a store manager I’ve been a recruiter I’ve presented big Bose (American hifi company) products to the press and suppliers such as Apple and John Lewis, I’ve also been on QVC presenting Bose products but this is by far the most enjoyable and rewarding job I’ve ever done.

Thank you to you and my manager and the girls at the office for a wonderful and amazing job. And thank you mostly to my customers who make every day worth waking up for!" - Rezia, Helping Hands Carer

 

Looking to make a difference? Then we want to hear from you!

As a live-in carer, you will move into your customers home for a minimum of two weeks, supporting them with all of their daily requirements. You will have the opportunity to provide companionship and support to somebody in need, but also opportunity to support them emotionally and engage with their daily activities. Duties include:

  • Providing personal care
  • Administering medication
  • Manual handling and using equipment where required e.g. hoists
  • Household duties and food preparation
  • General companionship and support

Previous experience simply isn’t necessary to become a fantastic carer. We’ll give you all the tools and training you require to excel at what you do. You will have the support of a Live in Care Manager and a Carer Services team who are on hand to make sure you are happy in your placement. We work hard to make sure you are matched with a Customer who you can build a positive relationship with and many of our Carers form long lasting relationships with the customers and families they support. 

Benefits to you include: 

  • Flexibility to have time off between placements - you choose your work pattern
  • Payment up to £580 per week
  • Contribution of up to £35 per week to your food allowance

 

Do you enjoy leading a team of compassionate carers?

Leading our carers to deliver the best possible service they can across both our visiting and live-in services is the main responsibility of those in the management team. Whether you are a Registered Manager with the CQC/CIW, a care coordinator or have experience in looking after 24/7 care packages - we want to hear from you.

Types of roles available

We pride ourselves on delivering care that truly meets the needs of the individuals that we support, and your role will be fundamental to ensuring this happens every time. The most common available vacancies we have are:

  • Area Care Manager
  • Care Manager
  • Regional Care Manager
  • Care Coordinator
  • Senior Carer

What are the benefits to you?

We promote from within our own teams wherever possible, so joining us in one of current vacancies that we have available could be your next step in climbing the career ladder. In addition to excellent career progression opportunities, we also offer a wide range of company benefits:

  • Competitive salary
  • Employee benefits portal with a wide range of discount vouchers
  • 23 days annual leave + bank holidays
  • Employee Assistance Programme

If you want to work for a comapny that truly cares about it's employees then Helping Hands could be the place for you, but dont just take our word for it: 

"I was pleasantly surprised to arrive home to find my letter and gift waiting. The letter and gift made me smile and was such a thoughtful gesture and confirms my view of what a fantastic, supportive and caring company I have the privilege of working for. A huge thank you for making me feel such a valued member of the helping hands family and for allaying any concerns regarding my job security. I look forward to a continued happy and enriching career." - Dawn, Helping Hands Care Coordinator

A business that truly makes a difference

Helping Hands doesn’t only employ individuals with a background in the care industry. In order to keep the wheels in motion, we have a vast support network of employees from all walks of life. If you are an expert in your field but are looking for a company with kindness at its foundation, we could have the perfect opportunity for you.

Types of roles available

We have a large centralised Support Office in Alcester, Warwickshire but also employ operational support staff nationwide in the following divisions:

  • Human Resources
  • Marketing
  • Compliance
  • Application Support
  • Finance & Payroll
  • E-Learning

What are the benefits to you?

We give our employees the flexibility to make decisions that positively impact the lives of others. Knowing that you have made a difference is what working for Helping Hands is all about, but we also offer the benefits below:

  • Competitive salary
  • Employee benefits portal with a wide range of discount vouchers
  • 23 days annual leave + bank holidays
  • Employee Assistance Programme
  • Plenty of opportunities for career progression

 

Helping Hands Home Care Reviews

  • Featured Review

    Helpful (2)

    "Brilliant place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Assistant in Bury, East of England, England
    Current Employee - Care Assistant in Bury, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)

    Pros

    excellent pay, lovely management, free uniform, good millage allowance, good training.

    Cons

    I can honestly say there isn't any

See All 471 Reviews

Helping Hands Home Care Photos

Helping Hands Home Care photo of: Chipping Sodbury opening celebration!
Helping Hands Home Care photo of: Our founder, Mary Lee attending one of our award-winning live in carer training sessions
Helping Hands Home Care photo of: The festive spirit is in full swing with the recruitment team!
Helping Hands Home Care photo of: Christmas jumper day!
Helping Hands Home Care photo of: Carmelle with a lovely Helping Hands customer in the Torquay branch
Helping Hands Home Care photo of: Celebrating our longest serving employee, Mandy - 25 years!
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Helping Hands Home Care Interviews

Experience

Experience
76%
12%
12%

Getting an Interview

Getting an Interview
70%
12%
8%
6
4

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Care Assistant Interview

    Anonymous Employee in Dudley, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Helping Hands Home Care (Dudley, England) in June 2020.

    Interview

    Applied on indeed, contacted via email for interview. 1 hour long interview including paperwork. Contacted in a few days that i got the job but had to run DBS check beforehand. DBS took one whole month to come back

    Interview Questions

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Helping Hands Home Care Awards & Accolades

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