Working at Helping Hands Home Care |

Helping Hands Home Care Overview

Alcester, England
1001 to 5000 employees
Company - Private
Healthcare Services & Hospital
Less than £1 million (GBP) per year
At Helping Hands we deliver great care that keeps people in their own home surrounded by the family, friends and little comforts they love.

We are the UK’s biggest live-in care provider and have a rapidly expanding network of over 90 branches ... Read more

Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.

Glassdoor Awards

Best Places to Work: 2019 (#47), 2018 (#22)

Top CEOs: 2018 (#32), 2017 (#32)

Company Updates

  • Take a look at what our Director of People and Performance, Karen Rayfield has to say about our Top 50 Best Places to Work Glassdoor award, here:

    We're super proud to be named in the Top 50 two years in a row - here's to a fantastic 2019 for Helping Hands!

  • In the first of a four-part video series, we asked Tim, our CEO, to share his thoughts on Helping Hands' humble beginnings, the family-run culture and the importance of our people across our 30 year history.

    Watch the video here:

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Helping Hands Home Care Video

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Helping Hands Home Care – Why Work For Us?

At Helping Hands, you’ll find a group of people who have one thing in common; the drive to ensure that every single person we care for lives the best life they can, in the way they want.

From our CEO Tim Lee, to every carer, our priority is delivering the very best service to our customers. To make this happen, we look after our employees with the same love and care as we demand for our customers.

As well as our amazing carers and care management teams, we have a whole range of other support departments which help our operations teams to deliver the very best quality care to our customers. These include HR, Finance, Quality Assurance, Marketing, and Recruitment. Our head office-based teams are made up of dedicated professionals who all have the same passion and drive for great quality care that we expect in our customer-facing roles. Because we’re always expanding as a business, we have a whole range of opportunities for people to grow and develop, across all departments.

Our success and growth means that new opportunities are always just around the corner, so even if you don't see a vacancy that suits you right now, get in touch with us and chat about what you're looking for. Talent is always welcome at Helping Hands.

Over the past 30 years we've seen so many people at Helping Hands flourish and grow into their careers.

People like Petra...

Petra joined us as a live-in carer in 2012 and quickly became a superstar for Helping Hands. Moving into a care coordinator role in 2014, and then being appointed branch manager of Worcester in 2017, Petra embodies our culture and is evidence of just how far work ethic, values and an amazing outlook can propel you in Helping Hands.

Our learning and development team are on hand to ensure that every member of Helping Hands are able to grow and develop. Our carer training teams deliver the induction training that ensures each and every carer receives the level of knowledge and understanding that they need before delivering their first care visit - whether they have previous care experience or not. In fact, we have many brilliant carers who had never worked in care before joining us.

Our training teams are based in every local branch for our hourly visiting service, while our Live In Carer training centres are based in Alcester, Warwickshire and near Torrevieja for our Spanish carers.

At Helping Hands, we directly employ over 4,500 carers who truly make a difference in our customers’ lives in their own homes.

Our visiting carers work from our 90+ local branches and our live-in carers join us from countries across the world. The Helping Hands family is made up of over 50 nationalities, all ages, and a whole host of hobbies and interests; the common theme uniting us all is our passion for caring for people who need our help most.

Check out how our amazing carer Sadie supports our customer Oscar in his day to day routine and the difference she really makes to his life.

And what about our live in carers, helping Judith to live the life she leads. Check out the incredible difference that Denise makes to Brenda's life.

We have a rapidly expanding network of branches across England and Wales. All of them have been built from scratch by our wonderful branch teams. For managers joining us to open up a new location, this means that they are there right from the start, recruiting the very first carers and taking on the first customers in that location. It can be a very hands-on approach in the early days, however we find that our branch managers love to be building their branch up from the foundations.

Our registered branch managers hold full responsibility for their customers and carers. As this is a key requirement of the role, it’s important any new manager is happy to take on this responsibility. You will be supported by an area manager who will visit you in branch regularly and you’ll have additional support from a regional head of home care. In addition to the help and guidance from your regional operations team, you will be supported by a regional quality partner and a regional HR advisor as well being able to count on the wealth of expertise and experience available to you from the teams based at our Alcester head office.

Within each branch we also have care-coordinators and care and training practitioners who make up the management team that supports both customers and carers. These roles provide a great career path into management; in fact many people within our branch teams who began as carers and now hold branch management roles.

Excellence Every Time, Listening & Understanding, Focus on People and Building on Our Success. These are our company values and they're channeled into everything we do.

One step into Helping Hands and you feel the family-run culture present even to this day, nearly 30 years on from its humble beginnings. Whether you're in our brand new Head Office in Alcester, a member of our branch teams in any of the 90+ locations around the UK or a live in carer providing life-changing care within a customers home, one things consistent; we're an award-winning place to work. Apply today to find out why.

Helping Hands Home Care Reviews

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  • Featured Review

    "Fantastic Company"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Folkestone, England
    Current Employee - Care Coordinator in Folkestone, England
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (Less than a year)


    I am always made to feel like a valued team member, everyone always tells you to let them know if you need a hand, and when you do, people are happy to help.
    I am given so much freedom in my role, if I think of something that I think would be a good idea, I am encouraged and supported to pursue that idea. I genuinely love my job.


    The only downside I can think of is that we often travel quite far and traffic is usually a bit of a nightmare.

    Advice to Management

    Continue to be as supportive as you are.

See All 295 Reviews

Helping Hands Home Care Photos

Helping Hands Home Care photo of: Chipping Sodbury opening celebration!
Helping Hands Home Care photo of: Our founder, Mary Lee attending one of our award-winning live in carer training sessions
Helping Hands Home Care photo of: The festive spirit is in full swing with the recruitment team!
Helping Hands Home Care photo of: Christmas jumper day!
Helping Hands Home Care photo of: Carmelle with a lovely Helping Hands customer in the Torquay branch
Helping Hands Home Care photo of: Celebrating our longest serving employee, Mandy - 25 years!
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Helping Hands Home Care Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (1)  

    Care Coordinator Interview

    Anonymous Employee in Coventry, England
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at Helping Hands Home Care (Coventry, England) in January 2018.


    I applied online, received a call back the following day to do a telephone interview and a few days later I did a further interview over Skype. I had a face to face interview with my manger and her manager a round a week later.

    Interview Questions

    • What would I do if a carer couldn't access a customer's property.   1 Answer
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Helping Hands Home Care Awards & Accolades

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