Working at Helping Hands Home Care | Glassdoor.co.uk

Helping Hands Home Care Overview

Alcester, England
1001 to 5000 employees
1989
Company - Private
Healthcare Services & Hospitals
£50 to £100 million (GBP) per year
At Helping Hands we deliver great care that keeps people in their own home surrounded by the family, friends and little comforts they love.

We are the UK’s biggest live-in care provider and have a rapidly expanding network of over 95 branches ... Read more

Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.


Glassdoor Awards

Best Places to Work: 2019 (#47), 2018 (#22)

Top CEOs: 2019 (#27), 2018 (#32), 2017 (#32)

Company Updates

  • ⭐️ Grand Opening! ⭐️

    We are delighted to announce that yesterday saw the official grand opening of our Basingstoke branch!

    Along with Branch Manager Simon and Karen, Director of People and Performance, it was amazing to have the Mayor of Basingstoke, Cllr Diane Taylor along to cut the ribbon and join us with the celebrations

    Welcome to the family, Basingstoke!

  • Ella and Lauren from the Marketing Team traveled up to Sheffield back in June to meet one of our wonderful customers, Ken, who is living with dementia, and his wife Wendy.

    Ken and Wendy told them the most beautiful stories about their life together, and we managed to capture the love that they share on camera.

    When Ella and Lauren sent them the photo, Wendy made them some gorgeous cards to say thank you. This is just one of the many reasons why we love what we do!

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Helping Hands Home Care Video

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Helping Hands Home Care – Why Work For Us?


Call today, care tomorrow. A fully managed service for total peace of mind.

Excellence Every Time, Listening & Understanding, Focus on People and Building on Our Success. These are our company values and they're channeled into everything we do.

One step into Helping Hands and you feel the family-run culture present even to this day, nearly 30 years on from its humble beginnings. Whether you're in our brand new Head Office in Alcester, a member of our branch teams in any of the 90+ locations around the UK or a live in carer providing life-changing care within a customers home, one things consistent; we're an award-winning place to work. Apply today to find out why.

At Helping Hands, you’ll find a group of people who have one thing in common; the drive to ensure that every single person we care for lives the best life they can, in the way they want.

From our CEO Tim Lee, to every carer, our priority is delivering the very best service to our customers. To make this happen, we look after our employees with the same love and care as we demand for our customers.

As well as our amazing carers and care management teams, we have a whole range of other support departments which help our operations teams to deliver the very best quality care to our customers. These include HR, Finance, Quality Assurance, Marketing, and Recruitment. Our head office-based teams are made up of dedicated professionals who all have the same passion and drive for great quality care that we expect in our customer-facing roles. Because we’re always expanding as a business, we have a whole range of opportunities for people to grow and develop, across all departments.

Our success and growth means that new opportunities are always just around the corner, so even if you don't see a vacancy that suits you right now, get in touch with us and chat about what you're looking for. Talent is always welcome at Helping Hands.



A flexible work-life has never been so rewarding

And when we say ‘rewarding’, we’re not just talking money. As a care assistant, you can make a real difference to the lives of vulnerable people in your local area, giving them the support they need to live independently in their own homes.

No specific qualifications or background in care is required to become a care assistant. What’s more important is that you have a natural calling to care for people. With this in tact, we provide all the training you need to become one of our exceptional caring champions.

We reward our carers generously for the support they give our customers. With competitive rates of pay and an award-winning training programme, plus extra training as when it’s needed, we’ve become the care company of choice for many. You’ll also benefit from a flexible work lifestyle, a supportive environment and the opportunity to work for an organisation that truly values you.


Join the nation’s favourite home care specialists

You can make a real difference to someone’s life by becoming a live-in carer. As the nation’s home care company of choice, we have new placements coming up every day and are always looking for more caring and compassionate people to join our team.

Our live-in carer jobs provide excellent pay and great benefits, including paid holidays. Our live-in carers love the flexibility of the role, allowing them to travel or spend time with family between their live-in placements.

No previous experience in care or qualifications are needed as we provide all the training and support you need. What’s more important is that you have a natural calling to care – with this we can help you to become an outstanding carer.

Over the past 30 years we've seen so many people at Helping Hands flourish and grow into their careers.

People like Petra...

Petra joined us as a live-in carer in 2012 and quickly became a superstar for Helping Hands. Moving into a care coordinator role in 2014, and then being appointed branch manager of Worcester in 2017, Petra embodies our culture and is evidence of just how far work ethic, values and an amazing outlook can propel you in Helping Hands.

Our learning and development team are on hand to ensure that every member of Helping Hands are able to grow and develop. Our carer training teams deliver the induction training that ensures each and every carer receives the level of knowledge and understanding that they need before delivering their first care visit - whether they have previous care experience or not. In fact, we have many brilliant carers who had never worked in care before joining us.

Our training teams are based in every local branch for our hourly visiting service, while our Live In Carer training centres are based in Alcester, Warwickshire and near Torrevieja for our Spanish carers.


Meet our Head of Service for Live-in Care

Keeley Mitchell   

Keeley looks after our entire live-in care service from a strategic perspective, ensuring that the care we provide is safe, responsive and of the highest quality. She oversees our live-in care managers across the country and works alongside other senior managers in the business.

Joining us in early 2016 following senior operations roles at other care companies, Keeley shared more about working at Helping Hands. “I love making a direct impact on people’s lives on a daily basis,” she said. “Enabling customers to achieve outcomes they wouldn’t manage if they were in residential or nursing home settings is immensely satisfying.”

Keeley said that she’s also very proud when a customer’s care needs reduce as a result of the support they’ve received. “Our home care provides our customers the ability to live independently and on their terms,” she said, “and this is what my team strives for every day.”


Meet a live-in care manager

Monica Whitehurst, Warwickshire 

Monica’s vocation in life is helping the elderly and vulnerable in society, which she more than fulfils as Live-in Care Manager for Warwickshire. Her role involves arranging and managing live-in care packages for customers who are in need of support. She regularly visits to ensure they are pleased with the care they are receiving and that their carer is fully supported too.

“Over the last 25 years, I have worked with people living with dementia, mental health issues and physical disabilities. I have worked with the elderly in residential homes, day care centres and within the community.

“In care, the customer should always be the most important person, and we always put the customer’s needs first and consider the family’s views. I derive great satisfaction in knowing that the service I am offering is of the highest standard, which is exactly what I would desire for my own family in the same situation.”


Meet a live-in care coordinator

Charlotte Ballard  

Charlotte co-ordinates live-in care packages, including carer handovers, for customers in Lancashire, Northumberland, Cumbria and parts of Yorkshire. She began her Helping Hands career in May 2015 as part of the admin team, before progressing to co-ordinator in the same year.

“I feel it’s a vital part of my job to support our live-in carers with anything they may need,” Charlotte said. “I have the upmost respect for every single one of them – there are so many amazing carers supporting our customers.”

When asked about working at Helping Hands, Charlotte shared: “Everyone I spoke to before joining the team seemed happy, supported and enjoyed coming to work. I previously worked at the Post Office before applying for an administrator role in the team. The opportunities for career progression here are fantastic, and I feel that the services we provide to customers and carers are incredible.”


Meet a branch manager

Denny Cloonan, Solihull branch  

Denny is one of our incredible branch managers. “I’ve been with the business for over 10 years now after beginning my career here as a part-time carer,” she explained. “Now I’m the manager of our Solihull branch.

My role is to support both carers and customers throughout their care journey, making sure the best quality service is provided for those living in the local community. I am also a dementia champion, which has really developed my understanding of support and supervision for those working with, and living with, the condition.

Denny added, “I am always astounded by the quality and commitment of our carers – we handpick them for their personality and their compassion. My role is supporting them so they can concentrate on taking care of our customers.


Meet an area manager

Amanda Ansell, South East England  

With around 35 years of experience in care – as a carer and care manager – Amanda brought her skills to the Helping Hands training team in 2016. She became Area Manager for the South of England in 2017.

As well her vast experience of working within care, Amanda is also a dementia champion at Helping Hands.


Meet our Clinical Lead Nurse

Julie May  

Julie is the Clinical Lead Nurse at Helping Hands. Julie works alongside a team of experienced clinical nurses who support our many customers who are living with more complex healthcare needs at home.

A qualified registered nurse, Julie has experience of many different care settings: from the acute hospital to hospices and nursing homes. Based on all her years of experience, she’s passionate that care should always remain as a choice. “A choice that is made by the person as an individual wherever possible,” she explains, “and one that involves that person in the planning of their care.

Julie goes on to share: “Helping Hands is a responsive service that addresses people’s wishes and choices to ensure that we consistently deliver a positive experience and the best outcome for the customer.

“We provide people with that choice and support, enabling them to remain well for as long as possible within their own home, and in turn reducing social isolation and improving the quality of their lives.”

Julie is a Registered Nurse with the Nursing & Midwifery Council and has completed further training with the NHS Leadership Academy, a programme that aims to help care leaders to improve patient experiences.



Meet our Compliance & Risk Officer

Anna-Marie Shanley 

Having joined Helping Hands in early 2016, Anna-Marie plays a crucial role in reviewing and monitoring our care services to ensure we meet and exceed the standards of the Care Quality Commisssion (CQC) and Care Inspectorate Wales (CIW). She helps to share best practice policies and procedures across the business.

A typical day for me involves supporting our branches,” she explained. “I regularly visit them to ensure we are fully compliant with the regulatory standards and that we are providing the best service to our customers. This involves completing internal audits, attending regional meetings, creating customer surveys, monitoring our whistle-blowing line and investigating any complaints.

“I love working at Helping Hands,” Anna-Marie added. “The sheer size of the company means we can safe-guard against problems, provide extra training when needed and continuously improve to provide the highest standards of care.”

Join a company that really cares

Every single person in our team helps us to provide the highest standard of care to our customers. They’re all part of the Helping Hands family, and each valued for the part they play.

It’s important that our branch and care managers are based locally to their customers, carers and communities, therefore you may find opportunities to join our growing team across the country. Most of our behind-the-scenes team is based at our head office in Warwickshire. There you’ll find our carer services team, human resources, sales and marketing and finance departments, who are diligently going the extra mile to arrange and provide exceptional home care for our thousands of customers.

Helping Hands is a company that cares. Caring runs through our whole organisation, from our board members to our reception staff. We provide all the support and training you need to really excel in your role and feel like a valued member of our family.


Helping each member of our team be the best they can

We wouldn’t be anywhere without our people. Whether it’s finding the best carers for the job or training them to the highest of standards, our human resources and training teams are behind it all.

The people team is a wide and varied department that handles:

  • Recruiting live-in carers and care assistants for roles across the country
  • Recruiting our head office and branch support teams, and our expert trainers
  • Carer training for all new carers joining Helping Hands
  • Running our training centres in the UK, Greece and Spain

All the figures behind an outstanding level of care

Based at our head office in Warwickshire, our finance department works diligently behind the scenes to keep everything ticking over.

The finance department is made up of:

  • Accounts – managing supplier payments and procurement, monthly accounts and reporting
  • Credit control – collecting and processing customer payments
  • Payroll – paying our entire nationwide team on time
  • Property & reception – sourcing new branches, supporting with property matters and providing front-of-house reception

Enabling outstanding care to reach the families who need it

Without our sales and marketing team, we wouldn’t be able to get the word out about our exceptional home care plans or make that crucial match between a customer and a carer.

The team manages:

  • All new customer enquiries for live-in care or visiting care, by phone, email or on live chat
  • Arranging personal home visits for new customers with their local care specialist
  • Helping to match each of our customers with the ideal carer
  • Promoting our quality care services to new customers and new carers

Helping Hands Home Care Reviews

  • Featured Review

    Helpful (1)

    "Excellence Every Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Manager - Durham in Durham, England
    Current Employee - Registered Manager - Durham in Durham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Helping Hands Home Care full-time (More than 3 years)

    Pros

    At Helping Hands I have always felt fully supported and my personal development is always recognised and encouraged. This is something I also pass down to my team. I have the most fantastic team of dedicated carers and everyone works to the same vision and values.

    Cons

    There are no cons for working at Helping Hands, they are by far one of the best care company's I have worked for as they actually do care from the top down.

    Advice to Management

    # Outstanding is the new good!

See All 387 Reviews

Helping Hands Home Care Photos

Helping Hands Home Care photo of: Chipping Sodbury opening celebration!
Helping Hands Home Care photo of: Our founder, Mary Lee attending one of our award-winning live in carer training sessions
Helping Hands Home Care photo of: The festive spirit is in full swing with the recruitment team!
Helping Hands Home Care photo of: Christmas jumper day!
Helping Hands Home Care photo of: Carmelle with a lovely Helping Hands customer in the Torquay branch
Helping Hands Home Care photo of: Celebrating our longest serving employee, Mandy - 25 years!
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Helping Hands Home Care Interviews

Experience

Experience
80%
11%
9%

Getting an Interview

Getting an Interview
67%
12%
9%
7
5

Difficulty

2.6
Average

Difficulty

Hard
Average
Easy
  1.  

    Branch Manager Interview

    Anonymous Employee in Weston, South West England, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Helping Hands Home Care (Weston, South West England, England) in September 2016.

    Interview

    My interview was very formal but I was made to feel at ease, they were very responsive and very prompt with processing my information. My interviewer was well prepared and had a wealth of knowledge. She made me feel excited about the role and filled me with confidence.

    Interview Questions

    • I did an aptitude test which i found thought provoking and really got me thinking.   Answer Question
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Helping Hands Home Care Awards & Accolades

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