Mission: To provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle regardless of age, disability and geographical area.
We’re assisting adults of all ages to stay in the comfort of their own homes, in the place they love the most. Seeing the extra lease of life this gives to families is the reason we’re so passionate about what we do.
Covering every region of England and Wales, we’ve been the home care provider of choice to thousands for nearly three decades. Our carers go the extra mile for our customers and get to see first-hand the peace of mind that they’re ongoing support provides.
Since our modest beginnings in Warwickshire in 1989, we have worked to become one of the largest and most experienced providers of home care in the UK. With over 90 branches nationwide, we are local to you and boast thousands of fully-trained carers.
Helping Hands is a founding member of the United Kingdom Home Care Association (UKCHA), which is the representative body for organisations that provide care to people in their own homes.
Our commitment to quality and person-centred care is only realised through our commitment to exceptional standards of training.
Helping Hands is the only full-service home care provider to be endorsed as a Centre of Excellence. The endorsement comes from Skills for Care, the country’s strategic body for the adult social care workforce.
The quality stamp was awarded after a review of our training and induction processes, not just for carers, but also for our managers and support teams.
We believe in putting theory into practice, and so our carer training is very ‘hands on’. It includes numerous role plays, practical exercises in understanding conditions such as dementia, and how to safely use moving and handling equipment.
Our carer training is in line with the UK Care Certificate, which is recognised by the CQC.
Every single one of our carers are a direct employee of Helping Hands. We never use agency staff – ever.
Why is this important? It means we can ensure that each of our carers are delivering care to our high standards and that they are each fully supported in their roles.
As direct employees, we manage each carer’s pay and benefits, including their holiday pay, pension contributions, overtime and travel expenses. Each of them have an assigned line manager and mentor, someone to go to with concerns or if they themselves need extra support.
We believe in supporting our carers so they can support you. We’re available 24/7 if they need extra help through our dedicated carer helpline, and our extensive team of home care managers, dementia care experts and clinical specialists are also on-hand with additional expertise.
Our philosophy is simple. It is to provide quality support and care to enable people to remain in their own homes and pursue their chosen lifestyle, regardless of age, disability and geographical area.
Our priority will always be our commitment to the needs of our customers, respecting their wishes and choices about how they want to receive care and support. We will always look at the person as a whole and what’s important to them in their life, not just their care.
We will deliver a premium service with consistency and continuity, regardless of who is delivering it – whilst personalities may differ, standards and quality should not.
Listening to our customers, staff and those we work with, enables us to tackle day-to-day challenges in a different way. By listening, asking and understanding, we will develop strong relationships built on trust and reassurance. In this way we will deliver a bespoke, person centred service that matches each customer’s needs.
As a business we have achieved so much already, but each day offers new opportunities and it’s often the little things that make the difference. We are here to try and improve people’s lives in whatever way we can, so thinking about how we can do things better and make things possible is vital.
If you’re passionate about caring, we want to hear from you. As the nation’s favourite home care specialist, we’re growing fast and are looking for naturally compassionate people to join our team.
As a carer for Helping Hands, you will play a vital role in the lives of our customers, helping them to continue living in the comfort of their own homes. Whether living in the customer’s home with them or providing visiting support as needed, our carers are supporting adults of all ages – young and old – with a variety of different health conditions.
We reward our carers generously for the outstanding work they do. With a competitive salary and flexible work patterns, we also provide full award-winning training before you start. What’s more, you’re never alone with Helping Hands – as part of our caring family you have our full support every step of the way.
We’re providing choice and independence to thousands of adults across the nation. Above all, we’re helping people to do the thing that matters most to them: to live the life they want on their terms.
But all of this wouldn’t be possible without the dedication and passion of each member of our team. From the patience and kindness of our carers through to the support and expertise of our people behind the scenes. Each one of them is making a difference.
I have been working at Helping Hands Home Care full-time (Less than a year)
I am always made to feel like a valued team member, everyone always tells you to let them know if you need a hand, and when you do, people are happy to help.
I am given so much freedom in my role, if I think of something that I think would be a good idea, I am encouraged and supported to pursue that idea. I genuinely love my job.
The only downside I can think of is that we often travel quite far and traffic is usually a bit of a nightmare.
Advice to Management
Continue to be as supportive as you are.
I applied online. The process took 2 weeks. I interviewed at Helping Hands Home Care (Coventry, England) in January 2018.
I applied online, received a call back the following day to do a telephone interview and a few days later I did a further interview over Skype. I had a face to face interview with my manger and her manager a round a week later.
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