Working at Her Majesty's Revenue & Customs | Glassdoor.co.uk

Her Majesty's Revenue & Customs Overview

London, England
10000+ employees
2005
Government
Government Agencies
£500 million to £1 billion (GBP) per year
As one of the UK’s largest government departments, our work makes a difference across all businesses and households within the UK. This is achieved by collecting the money that pays for the UK public services and by helping families and individuals by providing ... Read more

Mission: People person. Problem solver. Innovator.

Here at HMRC we’re all motivated by the same goal - getting tax right, for everyone.

We help people pay their tax and claim financial support, and make it hard for the dishonest ... Read more

Company Updates

  • Support options at HMRC is readily available, with our 24-hour help employee assistance programme and mental health advocates in each office, everyone has someone to talk to. Here's Annmarie's story :)

    http://glassdoor.com/slink.htm?key=vMLx8

    Annmarie Ward - Capability Manager at HMRC | Vercida

    Following a ten-year career as a special needs teaching assistant, Annmarie Ward has been working as a civil servant with HMRC for the past four years....

  • We're Winners!

    Congratulations to Bristol Race Network who won the Diversity and Inclusion Award at the Civil Service Awards 2019 last night (21 November).

    Our Chief Executive Jim Harra said:

    "Bristol Race Network has worked tirelessly to make sure our new Bristol Regional Centre is inclusive and they have played a pivotal role in creating a safe space where colleagues can speak openly about their experiences ".

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Her Majesty's Revenue & Customs – Why Work With Us?


Whatever your role, you’ll be amongst people with an incredible range of skills and experience. Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

But it’s not just what we do, it’s how we do it. Almost everyone comes into contact with us at some point. This makes customer service central to everything we do. In fact our work is as much about people as it is about money.

Find the latest HMRC opportunities at Civil Service Jobs

Where will your career take you? Find out more here HMRC Careers


Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

Our work to improve gender equality has been recognised at the Business in the Community’s Responsible Business Awards August 2018. We were shortlisted as one of the three finalists and we won for our work to advance gender inclusion in our high potential talent schemes for colleagues. Read more here.

Laura Cliff, Team Leader PT Operations smiling at the camera

“One of my key highlights whilst working at HMRC has been volunteering as a Business Ambassador within local schools. By offering me this opportunity, HMRC have enabled me to develop my skills and experience, through leading and facilitating employability workshops for students”.

Laura Clark

Team Leader - Customer Services Group

List of all the benefits that HM Revenue & Customs are offering their employees. Benefits may vary depending on role, location and length of service.

 

  • Annual Leave - 22 days to 30 days
  • Free Eye Tests/Glasses
  • Study Leave
  • Competitive Pension
  • Interest Free Season Ticket Loan
  • Career Progression and Opportunities for Roles Across the Civil Service
  • 1 Day Privilege Leave for HM Queen’s Birthday
  • Microsoft Home Use scheme
  • Additional Annual Leave on Length of Service (for grades AA - G6)
  • Adoption, Surrogacy, and Foster Care Leave
  • Special Leave for Reserve Forces personnel
  • Special Leave for Careers Breaks
  • Special Leave for approved Volunteering
  • Special Leave for approved Sporting Activities
  • Special Leave for Caring Responsibilities, including both adult and child
  • Alternate Working Patterns including Part Time and Part Year
  • 5 days per year Learning & Development
  • Public Holidays - 8 days for England, Wales & Scotland
  • Public Holidays - 10 days for Northern Ireland
  • Mentoring
  • Season Ticket Loans
  • Maternity/Paternity Leave
  • Cycle2Work
  • Job Share
  • Rewarding Performance
  • Shared Parental Leave
  • Employee Assistance Programme
  • Interest Free Bike Loan
  • Work Life Balance
  • Enhanced Maternity/Paternity/Adoption Leave
  • Parental Leave
  • Access to a Number of Diversity Networks and Groups
  • Career Progression Leadership Schemes through All Stages
  • MyLifestyle Benefits Portal
  • Salary Advances Policy
  • Payroll Charity Giving Scheme
  • Rental Deposit Scheme
  • Civil Service Pension Scheme
  • Trade Union Membership
  • Volunteering Leave
  • Sports and Leisure Club
  • Range of Development Schemes
  • Disability Friendly Employer
  • Advocate and Buddy Support
  • Dedicated Charity for Civil Servants
  • Your Wellbeing at HMRC - awareness, help & support
  • Gymflex - discounted gym membership
  • Paid Sick Leave

Her Majesty's Revenue & Customs Reviews

  • "work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Caseworker in Birmingham, England
    Current Employee - Compliance Caseworker in Birmingham, England
    Recommends
    Positive Outlook

    I have been working at Her Majesty's Revenue & Customs full-time (Less than a year)

    Pros

    Great place to work
    Friendly staff

    Cons

    having to work on the weekends

See All 487 Reviews

Her Majesty's Revenue & Customs Photos

Her Majesty's Revenue & Customs photo of: Internal team meeting
Her Majesty's Revenue & Customs photo of: HMRC staff collaboratively working
Her Majesty's Revenue & Customs photo of: HMRC
Her Majesty's Revenue & Customs photo of: Workplace collaboration
Her Majesty's Revenue & Customs photo of: Project Management and Delivery
Her Majesty's Revenue & Customs photo of: Department for Digital, Culture, Media & Sport (DCMS)
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Her Majesty's Revenue & Customs Interviews

Experience

Experience
80%
11%
9%

Getting an Interview

Getting an Interview
90%
3%
3%
2
2

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    BT&C Interview

    Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 6+ months. I interviewed at Her Majesty's Revenue & Customs (Bradford, Yorkshire and the Humber, England) in June 2018.

    Interview

    Read the requirements that are sent to you prior to interview... write down your answers, practise and go! Interviewed by 2 lovely ladies with sense of hmnour so felt relaxed. Questions had been sent prior to interview but hadnt realised, so read everything before attending. .Also docs photos are required before interview so make sure you have everything.

    Interview Questions

    • Example of when you have delivered good Customer Service   Answer Question
See All 93 Interviews

Her Majesty's Revenue & Customs Awards & Accolades

  • The Times Top 50 Employers for Women, The Times, 2019
  • Responsible Business for Gender Equality Award, Business in the Community, 2018
  • The Times Top 50 Employers for Women 2018, The Times, 2018
  • Stonewall Diversity Champion, Stonewall, 2019
  • Disability Confident Leader, https://disabilityconfident.dwp.gov.uk/, 2019
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