Working at Her Majesty's Revenue & Customs |

Her Majesty's Revenue & Customs Overview

London, England
10000+ employees
Government Agencies
£500 million to £1 billion (GBP) per year
As one of the UK’s largest government departments, our work makes a difference across all businesses and households within the UK. This is achieved by collecting the money that pays for the UK public services and by helping families and individuals by providing ... Read more

Mission: People person. Problem solver. Innovator.

Here at HMRC we’re all motivated by the same goal - getting tax right, for everyone.

We help people pay their tax and claim financial support, and make it hard for the dishonest ... Read more

Company Updates

  • Are you great with people, helpful and enthusiastic?

    As a Customer Services consultant at HMRC you’ll be the first point of contact for our customers, providing a first-rate service by phone, letter, email and webchat.

    You’ll seek to resolve customer queries at the first point of contact where possible, and use your brilliant communication skills to handle sometimes complex but rewarding conversations.

    You’ll get real responsibility and opportunities to develop your career. No experience is necessary as full training will be given. You’ll join a friendly and welcoming team, and receive plenty of support to help you reach your potential.

    Head over to our Jobs section now to see our range of shift patterns & locations available.

    Customer Services Consultants

    Search job openings at Her Majesty's Revenue & Customs. 18 Her Majesty's Revenue & Customs jobs including salaries, ratings, and reviews, posted by Her Majesty's Revenue & Customs employees.

  • HMRC is proud to announce the launch of a blueprint recruitment programme for pre-discharge Service leavers. The first of its kind in the Civil Service, RISE offers both an internship opportunity and a fixed term appointment to successful applicants.

    We're looking for a Communications & Engagement Support Officer within Manchester. For full details please visit the following link.

    VETS - Communications & Engagement Support Officer, 8 Week Work Placement & 2 year Fixed Term Appointment, Manchester

    Veterans Employment Transition Support - is a social enterprise that brings together charities, businesses and the MOD to improve employment outcomes for veterans, employers and the economy.

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Her Majesty's Revenue & Customs – Why Work For Us?

Whatever your role, you’ll be amongst people with an incredible range of skills and experience. Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

But it’s not just what we do, it’s how we do it. Almost everyone comes into contact with us at some point. This makes customer service central to everything we do. In fact our work is as much about people as it is about money.

Find the latest HMRC opportunities at Civil Service Jobs

Where will your career take you? Find out more here HMRC Careers

Our strength as an organisation is in our diverse people, ideas and backgrounds, and the inclusive working culture that brings us together.

Our work to improve gender equality has been recognised at the Business in the Community’s Responsible Business Awards August 2018. We were shortlisted as one of the three finalists and we won for our work to advance gender inclusion in our high potential talent schemes for colleagues. Read more here.

Laura Cliff, Team Leader PT Operations smiling at the camera

“One of my key highlights whilst working at HMRC has been volunteering as a Business Ambassador within local schools. By offering me this opportunity, HMRC have enabled me to develop my skills and experience, through leading and facilitating employability workshops for students”.

Laura Clark

Team Leader - Customer Services Group

List of all the benefits that HM Revenue & Customs are offering their employees. Benefits may vary depending on role, location and length of service.


  • Annual Leave - 22 days to 30 days
  • Free Eye Tests/Glasses
  • Study Leave
  • Competitive Pension
  • Interest Free Season Ticket Loan
  • Career Progression and Opportunities for Roles Across the Civil Service
  • 1 Day Privilege Leave for HM Queen’s Birthday
  • Microsoft Home Use scheme
  • Additional Annual Leave on Length of Service (for grades AA - G6)
  • Adoption, Surrogacy, and Foster Care Leave
  • Special Leave for Reserve Forces personnel
  • Special Leave for Careers Breaks
  • Special Leave for approved Volunteering
  • Special Leave for approved Sporting Activities
  • Special Leave for Caring Responsibilities, including both adult and child
  • Alternate Working Patterns including Part Time and Part Year
  • 5 days per year Learning & Development
  • Public Holidays - 8 days for England, Wales & Scotland
  • Public Holidays - 10 days for Northern Ireland
  • Mentoring
  • Season Ticket Loans
  • Maternity/Paternity Leave
  • Cycle2Work
  • Job Share
  • Rewarding Performance
  • Shared Parental Leave
  • Employee Assistance Programme
  • Interest Free Bike Loan
  • Work Life Balance
  • Enhanced Maternity/Paternity/Adoption Leave
  • Parental Leave
  • Access to a Number of Diversity Networks and Groups
  • Career Progression Leadership Schemes through All Stages
  • MyLifestyle Benefits Portal
  • Salary Advances Policy
  • Payroll Charity Giving Scheme
  • Rental Deposit Scheme
  • Civil Service Pension Scheme
  • Trade Union Membership
  • Volunteering Leave
  • Sports and Leisure Club
  • Range of Development Schemes
  • Disability Friendly Employer
  • Advocate and Buddy Support
  • Dedicated Charity for Civil Servants
  • Your Wellbeing at HMRC - awareness, help & support
  • Gymflex - discounted gym membership
  • Paid Sick Leave

Her Majesty's Revenue & Customs Reviews

  • Featured Review

    Helpful (1)

    "Amazing flexibility and development"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Nottingham, England
    Current Employee - Human Resources in Nottingham, England
    Positive Outlook
    Approves of CEO

    I have been working at Her Majesty's Revenue & Customs full-time (More than a year)


    HMRC is very supportive of it's staff's development and gives them so many opportunities to progress and learn in a supportive environment


    There are to cons to working at HMRC

See All 440 Reviews

Her Majesty's Revenue & Customs Photos

Her Majesty's Revenue & Customs photo of: Internal team meeting
Her Majesty's Revenue & Customs photo of: HMRC staff collaboratively working
Her Majesty's Revenue & Customs photo of: HMRC
Her Majesty's Revenue & Customs photo of: Workplace collaboration
Her Majesty's Revenue & Customs photo of: Project Management and Delivery
Her Majesty's Revenue & Customs photo of: Department for Digital, Culture, Media & Sport (DCMS)
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Her Majesty's Revenue & Customs Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    BT&C Interview

    Anonymous Employee in Bradford, Yorkshire and the Humber, England
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 6+ months. I interviewed at Her Majesty's Revenue & Customs (Bradford, Yorkshire and the Humber, England) in June 2018.


    Read the requirements that are sent to you prior to interview... write down your answers, practise and go! Interviewed by 2 lovely ladies with sense of hmnour so felt relaxed. Questions had been sent prior to interview but hadnt realised, so read everything before attending. .Also docs photos are required before interview so make sure you have everything.

    Interview Questions

    • Example of when you have delivered good Customer Service   Answer Question
See All 90 Interviews

Her Majesty's Revenue & Customs Awards & Accolades

  • The Times Top 50 Employers for Women, The Times, 2019
  • Responsible Business for Gender Equality Award, Business in the Community, 2018
  • The Times Top 50 Employers for Women 2018, The Times, 2018
  • Stonewall Diversity Champion, Stonewall, 2019
  • Disability Confident Leader,, 2019
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Work at Her Majesty's Revenue & Customs? Share Your Experiences

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