Working at HomeServe UK | Glassdoor.co.uk

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HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
Construction, Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repairs.


Glassdoor Awards

Highest Rated CEOs:2016 (#12), 2015 (#4)

Best Places to Work:2017 (#3)

Company Updates

  • We started sending electronic thank you cards in November 2014, since then an amazing 33,000 cards have been sent by our People, to our People. Here's a picture of our team in HR, including Reward and Benefits, who help make this happen.

  • HomeServe at the Races - We think our new branding looked rather smart at Chester Races last week! Congratulations to ‘Sound Advice’ who won the HomeServe Dee Stakes Race on Friday!

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HomeServe UK – Why Work For Us?


Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Working with HomeServe

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our customers and putting their needs at the heart of absolutely everything you do; which feels great.
 
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our customers from the worry and inconvenience of home emergencies and repairs. We can help you to discover a really rewarding career too!

What can we do for you?

As well as providing you a great career opportunity here at HomeServe, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our employee engagement levels.
 
We value our employees and all of the hard work they put in so we are constantly looking for ways to give something back to them; our employee benefits scheme gives us one more way to say 'thank you' to the HomeServe family.

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As a business we aim to:

  • Use our core skills to give something back to the community
  • Support more vulnerable members of the community by helping them in their homes
  • Develop partnerships with charitable and other organisations which are closely aligned to our business activities and therefore maximise our contribution
  • Support and encourage employee involvement in charitable giving and volunteering, using relevant employee skills to support the community.

The UK business has partnered on a national basis with Marie Curie Cancer Care, raising funds and providing free home emergency cover to Marie Curie patients. In the US, the business works with Habitat for Humanity which seeks to eliminate poverty housing and homelessness by building houses in partnership with families in need. In addition, all of our businesses support charities that are local to them, both by fundraising and volunteering.

You will find more information about our community activities in the corporate responsibility section of the latest Annual Report & Accounts.


HomeServe UK Reviews

4.5
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
  • Helpful (2)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nottingham, England
    Current Employee - Anonymous Employee in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (Less than a year)

    Pros

    HomeServe is a great place to work and is growing as a business. The Gas business is now one of the biggest in the U.K and is just getting better and better. Looking forward to moving to our new offices in Nottingham and the new systems we heard about this week.

    Cons

    HomeServe is fast moving and demanding but exciting place to work.

    Advice to Management

    Keep investing in the business and the people.

See All 388 Reviews

HomeServe UK Interviews

Experience

Experience
90%
3%
5%

Getting an Interview

Getting an Interview
48%
16%
12%
11
5
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Internal Communications Assistant Manager Interview

    Anonymous Interview Candidate in Walsall, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England) in April 2017.

    Interview

    I applied for the tole online. I then got a call back from a recruiter and a first interview was organised. The whole process was fairly straightforward and well managed.

    Interview Questions

    • What have you learnt about the company since applying?
      How do you mange multiple projects at once?  
      Answer Question
See All 55 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
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Work at HomeServe UK? Share Your Experiences

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