Working at HomeServe UK | Glassdoor.co.uk

HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
General Repair & Maintenance
$500 million to $1 billion (USD) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.


Glassdoor Awards

Best Places to Work: 2019 (#18), 2018 (#10), 2017 (#3)

Top CEOs: 2018 (#23), 2017 (#3), 2016 (#12), 2015 (#4)

Company Updates

  • 80 boxes of toys and food donated by People from HomeServe to Walsall Housing Group, to help enable children with difficult lives to have fun.

  • Six of HomeServe’s Customer Service and Sales team scaled the full 4,411ft of Ben Nevis in Scotland, raising over £1,700 for the Midland Freewheelers! #WeAreHomeServe

See AllSee All

HomeServe UK Video

Provided by employer [?]

Loading...

HomeServe UK – Why Work For Us?


Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Working with HomeServe

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
 
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.


What can we do for you?

As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
 
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.

HomeServe UK Reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
HomeServe UK CEO Greg Reed
Greg Reed
51 Ratings
  • Helpful (4)

    "Some changes are definitely for the better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Team Manager in Preston, North West England, England
    Current Employee - Claims Team Manager in Preston, North West England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    As an experienced Claims Team Manager I have recently joined the team under the new OM Vicky.

    I have to say this is the first time I have felt valued, and felt as though I belong to a team. Our OM comes into Team meetings, has 1-2-1 with any member of staff including those across any team.

    We have been given really motivation and competitive edge to how we deliver SLA’s and only focus on a few metrics across the team, which enable us to meet the metrics very easily.
    As Team managers everyone has a lead area, which means we are working really closely together as a wider team, and have each other’s backs when we need a lift.

    Teams are feeling great, and everyone feels equally respected and valued across agents and other managers.

    Thai is a great time to join HomeServe.

    Cons

    My only cons are that all the OMs and Team Managers are not consistent and need to look at what is working and emulate it.
    This isn’t meant in a nasty way to other OMs but perception speaks volumes.

    Advice to Management

    You gave the engagement lead to one OM for a reason, this is the way operations should be led!
    Follow great exxamples

See All 630 Reviews

HomeServe UK Photos

HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
HomeServe UK photo of: #WeAreHomeServe
HomeServe UK photo of: 33,000 electronic thank you cards
HomeServe UK photo of: Comic Relief 2017
See All PhotosSee All

HomeServe UK Interviews

Experience

Experience
84%
6%
10%

Getting an Interview

Getting an Interview
49%
14%
11%
11
9
6

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Outbound Sales Interview

    Anonymous Employee in Walsall, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England) in May 2014.

    Interview

    FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
    Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.

    Interview Questions

    • Give me an example when you dealt with a difficult customer, how did you handle it?   2 Answers
See All 71 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
See More

Work at HomeServe UK? Share Your Experiences

HomeServe UK
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or