Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.
We're showing appreciation for our fellow colleagues this Valentines and raising money for our chosen charities, by sending HomeServe hearts across all our sites. #wearehomeserve
Recognising our brilliant CEO Greg Reed who has run over 2018 miles in the last twelve months, raising over £11K for Ronald McDonald House Charity. #inspirational #wearehomeserve
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Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.
These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.
Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.
We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.
Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.
Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.
You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.
As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.
As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.
I have been working at HomeServe UK full-time (More than 3 years)
Pros
This is a great place to work, with good people and a focus on doing the right thing for our Customers. The best thing is that there is a relentless pursuit to continue to improve. The Trust Pilot score is a good indicator of this improvement and focus, with the year to date score >9 and the all time score improving to 8.6. Significant systems changes are in-flight and nearing completion, which will deliver improvements for both Customers and employees.
Cons
The Walsall head office is not always the easiest to get to, due to the West Midlands transport network and the delightful M6 junction 10.
Advice to Management
Keep going on the improvement journey, there are exciting times ahead.
Application
I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England) in May 2014.
Interview
FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.
Interview Questions
