Working at HomeServe UK | Glassdoor.co.uk

HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
General Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.


Glassdoor Awards

Best Places to Work: 2019 (#18), 2018 (#10), 2017 (#3)

Top CEOs: 2018 (#23), 2017 (#3), 2016 (#12), 2015 (#4)

Company Updates

  • If you’re a business in the East Midlands looking to hire an apprenticeship but don’t know where to start – then why not attend our open day on Friday 6th March from 10.00 am. The new Apprenticeship Academy by HomeServe offers trade apprentices a journey that is full of practical application as well as expert knowledge. Find out more by visiting The Apprenticeship Academy website! #wearehomeserve

  • It's official! We are very excited to announce that we are developing a new Apprenticeship Academy, coming later this year! Find out more by visiting @4Apprentices on twitter or follow the link below 👇 #NAW2020 #Wearehomeserve http://glassdoor.com/slink.htm?key=vMjdw

    Homeserve Apprenticeship Academy

    Thinking about taking on an apprentice but not sure how it all works or you don't have the time to sort it? The Apprenticeship Academy from Homeserve is here for you.

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HomeServe UK Video

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HomeServe UK – Why Work With Us?


Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Working with HomeServe

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
 
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.


What can we do for you?

As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
 
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.

We are committed to a culture where our People enjoy coming to work because they can be themselves and thrive and that our People are representative of our Customers and the communities we serve. #wearehomeserve #bettertogether

HomeServe UK Reviews

  • Featured Review

    Helpful (6)

    "Fast paced, friendly, thrilling!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England
    Current Employee - Anonymous Employee in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Everyone is helpful. The vision of where it's going next is bang on and simple. They genuinely engage and care about its people. Expect high standards so you really do get out what you put in (and I love that)! Rewarding job and supportive manager.

    Cons

    None that I can think of right now. But anyone who doesn't want to engage or put in the hard work - then this is simply not for you (and - quite rightly - that's not the HomeServe way!)

    Advice to Management

    Be the enablers for change, engagement and communications. Overall very engaged with huge portfolios but alignment could be a little better.

See All 814 Reviews

HomeServe UK Photos

HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
HomeServe UK photo of: #WeAreHomeServe
HomeServe UK photo of: 33,000 electronic thank you cards
HomeServe UK photo of: Comic Relief 2017
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HomeServe UK Interviews

Experience

Experience
82%
6%
12%

Getting an Interview

Getting an Interview
52%
15%
12%
10
6
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    HR Generalist Interview

    Anonymous Employee in Nottingham, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at HomeServe UK (Nottingham, England) in January 2015.

    Interview

    One stage interview via an agency, then a meeting with the HRD and a director. I had a chat for about an hour and was shown around the building. I met some members of the team and some of the managers. There was a psychometric personality profiling tool that I was asked to complete.

    Interview Questions

See All 81 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
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Work at HomeServe UK? Share Your Experiences

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