Working at HomeServe UK | Glassdoor.co.uk

HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
General Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.


Glassdoor Awards

Best Places to Work: 2019 (#18), 2018 (#10), 2017 (#3)

Top CEOs: 2018 (#23), 2017 (#3), 2016 (#12), 2015 (#4)

Company Updates

  • We’re very excited to announce that we’re officially one of the Best Workplaces for Women in the UK! At HomeServe we believe in encouraging a diverse, inclusive and safe environment in which we are all proud to work and it’s fantastic to see this recognised in the Great Place to Work UK #ukbestworkplacesforwomen Super Large Category list! #wearehomeserve

  • If you’re a business in the East Midlands looking to hire an apprenticeship but don’t know where to start – then why not attend our open day on Friday 6th March from 10.00 am. The new Apprenticeship Academy by HomeServe offers trade apprentices a journey that is full of practical application as well as expert knowledge. Find out more by visiting The Apprenticeship Academy website! #wearehomeserve

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HomeServe UK Video

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HomeServe UK – Why Work With Us?


As one of the UK’s leading home assistance providers, over two million UK Customers place their trust in HomeServe Membership and turn to us when it comes to fixing, maintaining and looking after their home.

In the UK we have over 3,000 employees, offices in Walsall (our Head Office), Preston, Leeds, London and Nottingham, and engineers across the UK. As a result of ratings from our People, for the second year running we've been awarded a place on Glassdoor's 'Best Place to Work'​ list. For more than 25 years we have made our Customers’ lives easier by delivering a range of services, including plumbing, drainage, electrics, heating and much more, through our own nationwide network of HomeServe approved engineers.

An independent survey from the Institute of Customer Service said HomeServe is recognised as the most improved of all companies in the “Services” sector since 2014, demonstrating that we are delivering on our Customer Charter, a set of promises our People live by to ensure that the Customer is truly at the centre of everything we do.

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.  Whether you work on the Frontline in contact with our Customers on the phone or in their homes, or in our support functions, you’ll focus on putting our Customers needs at the heart of everything you do. 

We all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs. 

What can we do for you?

We pride ourselves on our engagement levels.  All our People have the opportunity to grow through our apprenticeship schemes. We even have a state of the art training academy for gas engineers in our Nottingham offices. 

We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our exceptional employee benefits scheme ranges from share schemes, to flexible working and enhanced maternity & paternity leave for families. 

Take a look at our vacancies https://www.homeservejobs.co.uk/

 

Our People are what make HomeServe the company it is, and we work hard to ensure we have a culture where everyone feels comfortable, represented and cared for. 

We created a Diversity & Inclusion Council in 2018 and within that; we have four employee-led networks who’ve developed a set of goals they are working towards together. 

Our D&I Networks

Our Disability, LGBT+, Multicultural and Gender Networks all work hard to make both practical changes and ethical changes to our ways of working.  We support the Proud Trust and are part of the Stonewall Index.

Mental Health First Aid & Going Greener

We work hard to promote positive mental health and we have 34 trained Mental Health First Aiders across all our UK sites and Field teams to offer support to our People

At HomeServe we have our own Eco Warriors whose mission is to reduce our Carbon Footprint.  Our Eco Warriors have made lots of practical changes as well as challenging everyone to change one thing to help the environment.  They often share alternative ways to reduce and reuse our plastic consumption at work and at home.

Working together as a Team

Our network of nationwide directly employed engineers work 24 hours a day, seven days a week in our Customers homes, supported by our 600 contact centre People based in Walsall, Nottingham, Preston and Leeds. We all work together to deliver effortless service to our Customers and help keep their lives moving while we fix everything in their homes.

Customer First – always

We believe in building our brand and our business from the inside out, and this allows the quality of our Customer service to shine through. 

Key to this is us all putting our Customers first, and our Frontline People including sales and Customer service representatives are essential to bring this to life every day. 

Our Customer Care team is essential for us to deliver effortless service to our customers, and we’re regularly topping the UK Customer Satisfaction Index for the services industry.

Our Engineers are our heartbeat

Our Engineers are the heartbeat of HomeServe, supporting our Customers whenever they need us.

Our Engineers are given a fully stocked van, fuel card, store cards for parts at major merchants and all the tools they need.   

During induction our Engineers spend time with a colleague learning about delivering service in the HomeServe Way and what sets us apart – our focus on delivering effortlessly for Customers, every time, on every job we do.

 

Customer First

Customer First was introduced in order to empower our People and give them a way of helping out our most vulnerable Customers. 

Every morning we hold a meeting across all our sites where our People can raise requests from the previous day. Whether it’s a Customer who is in need of our help, an idea or an improvement to a product or a process, or a story from an Engineer who has helped a Customer in need, we open up the floor – and then work on a solution together.

Charity & Community

We work closely with our communities; we offer paid volunteering leave every year so our People can take the time to volunteer for a charity of their choice. Our teams choose a charity to support annually and we match their fundraising. We support local schools with essential skills-building and mentoring. We are also proud partners of Midland Langar Seva Society who help the homeless.

From one Frontline worker to another

During the COVID-19 pandemic, we committed to providing free emergency home repairs to all NHS and Social Care workers, whether they were Customers or not – pledging £1m to cover the cost. We wanted to help take away the stress of an unexpected home emergency and to support Frontline workers during this time. More than 100 of our Frontline Engineers volunteered to be fitted for high-level PPE with some even valiantly shaving off their beards, to allow them to safely enter people’s homes.

HomeServe UK Reviews

  • "Great place to work, with a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HomeServe UK full-time (More than 3 years)

    Pros

    They care about their staff, and try to be open with them.

    You can make a real difference.

    The products they sell is actually good.

    Canteen on site.

    Cons

    Very few downsides to working there

See All 852 Reviews

HomeServe UK Photos

HomeServe UK photo of: Valentines day at our Walsall site
HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: One of our vans, on tour in South Wales.
HomeServe UK photo of: Josh, Plumbing Apprentice, demonstrating speed fit piping.
HomeServe UK photo of: Sudents learning about HomeServe from our Transformation Team.
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
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HomeServe UK Interviews

Experience

Experience
82%
6%
12%

Getting an Interview

Getting an Interview
52%
15%
12%
10
6
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (2)  

    HR Generalist Interview

    Anonymous Employee in Nottingham, England
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at HomeServe UK (Nottingham, England) in January 2015.

    Interview

    One stage interview via an agency, then a meeting with the HRD and a director. I had a chat for about an hour and was shown around the building. I met some members of the team and some of the managers. There was a psychometric personality profiling tool that I was asked to complete.

    Interview Questions

See All 81 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
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Work at HomeServe UK? Share Your Experiences

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