Working at HomeServe UK | Glassdoor.co.uk

HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
General Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.


Glassdoor Awards

Best Places to Work: 2019 (#18), 2018 (#10), 2017 (#3)

Top CEOs: 2018 (#23), 2017 (#3), 2016 (#12), 2015 (#4)

Company Updates

  • An amazing day yesterday, celebrating our Engineer apprenticeship graduation. A new generation of HS engineers ready to help Customers! Congratulations to everyone.

    @e_trustcharity #apprenticeship
     #wearehomeserve #lifekeepsmoving #NextGen

  • We’re currently recruiting for Customer Service Representatives to work in our teams based in Walsall, Preston, Leeds and Nottingham!

    Come down to one of our series of Open Days to see for yourself what a great company it is to work for and to find out more about the role. There's no need to apply or register, just turn up on the day!

    If you think you have what it takes to deliver first-class customer service whilst being committed and caring, then we want to meet you!

    Find out more here: http://glassdoor.com/slink.htm?key=vMcgt

    #recruiting #customerservice #jobsearch #wearehomeserve

See AllSee All

HomeServe UK Video

Provided by employer [?]

Loading...

HomeServe UK – Why Work For Us?


Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Working with HomeServe

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
 
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.


What can we do for you?

As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
 
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.

We are committed to a culture where our People enjoy coming to work because they can be themselves and thrive and that our People are representative of our Customers and the communities we serve. #wearehomeserve #bettertogether

HomeServe UK Reviews

  • Featured Review

    "Fast paced, friendly, thrilling!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walsall, England
    Current Employee - Anonymous Employee in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    Everyone is helpful. The vision of where it's going next is bang on and simple. They genuinely engage and care about its people. Expect high standards so you really do get out what you put in (and I love that)! Rewarding job and supportive manager.

    Cons

    None that I can think of right now. But anyone who doesn't want to engage or put in the hard work - then this is simply not for you (and - quite rightly - that's not the HomeServe way!)

    Advice to Management

    Be the enablers for change, engagement and communications. Overall very engaged with huge portfolios but alignment could be a little better.

See All 756 Reviews

HomeServe UK Photos

HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
HomeServe UK photo of: #WeAreHomeServe
HomeServe UK photo of: 33,000 electronic thank you cards
HomeServe UK photo of: Comic Relief 2017
See All PhotosSee All

HomeServe UK Interviews

Experience

Experience
81%
5%
14%

Getting an Interview

Getting an Interview
50%
15%
12%
11
7
5

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Outbound Sales Interview

    Anonymous Employee in Walsall, England
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England) in May 2014.

    Interview

    FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
    Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.

    Interview Questions

    • Give me an example when you dealt with a difficult customer, how did you handle it?   2 Answers
See All 77 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
See More

Work at HomeServe UK? Share Your Experiences

HomeServe UK
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or