Working at HomeServe UK | Glassdoor.co.uk

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HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
Construction, Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repairs.


Glassdoor Awards

Best Places to Work: 2017 (#3)

Highest Rated CEOs: 2017 (#3), 2016 (#12), 2015 (#4)

Company Updates

  • LinkedIn ebook: Trends that are shaping the future of recruitment, including a contribution from HomeServe Membership CEO, Greg Reed on HomeServe's transformation and unique culture

    Future of Work: Trends that are Shaping the Future of Recruitment

    UK Companies reveal the trends shaping the Future of Work

  • Huge congratulations to Craig Foster, Managing Director of HomeServeLabs, winner of Insurance Times Tech Champion of the Year! http://glassdoor.com/slink.htm?key=vQ0Zl

    LeakBot - Smart Water Leak Detection

    LeakBot smart water leak detection for your home

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HomeServe UK – Why Work For Us?


Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Working with HomeServe

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
 
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.


What can we do for you?

As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
 
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.

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As a business we aim to:

  • Use our core skills to give something back to the community
  • Support more vulnerable members of the community by helping them in their homes
  • Develop partnerships with charitable and other organisations which are closely aligned to our business activities and therefore maximise our contribution
  • Support and encourage employee involvement in charitable giving and volunteering, using relevant employee skills to support the community.

The UK business has partnered on a national basis with Marie Curie Cancer Care, raising funds and providing free home emergency cover to Marie Curie patients. In the US, the business works with Habitat for Humanity which seeks to eliminate poverty housing and homelessness by building houses in partnership with families in need. In addition, all of our businesses support charities that are local to them, both by fundraising and volunteering.

You will find more information about our community activities in the corporate responsibility section of the latest Annual Report & Accounts.


HomeServe UK Reviews

4.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
  • Helpful (1)

    "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Product Manager in Walsall, England
    Current Employee - Assistant Product Manager in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time (More than 5 years)

    Pros

    - Our Customers Promises. Providing the right outcome even when it's against the 'norm'
    - Treated like an adult who can be creative and enabled to make their own decisions
    - Management trust you to do the right thing
    - Management use your capabilities and strengths in the right way
    - Supported to progress and given opportunities you wouldn't necessarily receive elsewhere

    Cons

    - Benefits differ for the same level across the board

    Advice to Management

    Keep up with the great work!

See All 424 Reviews

HomeServe UK Photos

HomeServe UK photo of: Proud to see our new brand identity flying above Walsall FC's Banks's stadium yesterday!
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: Engineer, Toni Oakley-Tulk talking students through her career as an Engineer.
HomeServe UK photo of: Comic Relief 2017
HomeServe UK photo of: 100,000 digital live chats #nationalfishandchipday
HomeServe UK photo of: 33,000 electronic thank you cards
See All PhotosSee All

HomeServe UK Interviews

Experience

Experience
89%
3%
7%

Getting an Interview

Getting an Interview
46%
16%
13%
13
5
5

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Reward & Benefits Partner Interview

    Anonymous Interview Candidate in Walsall, England
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at HomeServe UK (Walsall, England) in July 2017.

    Interview

    15 minute presentation with 3 topics to pick from and prepare for ahead of the interview followed by questions. Technical Questions about experience and Competency Questions linked to Company values

    Interview Questions

    • Describe a time when you had to stand up for something you believed in? (Wording is approx)   2 Answers
See All 61 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Best Place to Work, Express and Star Business Awards, 2017
  • Best Places for Marketers to Work, Marketing Week, 2017
  • Best Home Emergency Cover Provider, Moneynet, 2017
  • Highest Rated CEOs, Glassdoor, 2016
See More

Work at HomeServe UK? Share Your Experiences

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