Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repair.
80 boxes of toys and food donated by People from HomeServe to Walsall Housing Group, to help enable children with difficult lives to have fun.
Six of HomeServe’s Customer Service and Sales team scaled the full 4,411ft of Ben Nevis in Scotland, raising over £1,700 for the Midland Freewheelers! #WeAreHomeServe
Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.
These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.
Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.
We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.
Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.
Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.
You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.
As a HomeServe person you’ll feel valued every day, whether you work on the frontline, or behind the scenes, you’ll focus on helping our Customers and putting their needs at the heart of absolutely everything you do; which feels great.
At HomeServe, we all have our own talents and areas of expertise, but together we’re united in a common purpose – to free our Customers from the worry and inconvenience of home emergencies and repairs.
As well as providing you a great career opportunity, we have so much more to offer. With strong community and charity links, we're always looking to get involved in something new and we pride ourselves on our People engagement levels.
We value our People and all of the hard work they put in so we are constantly looking for ways to give something back to them; our People benefits scheme gives us one more way to say 'thank you' to the HomeServe family.
I have been working at HomeServe UK full-time (More than 5 years)
As an experienced Claims Team Manager I have recently joined the team under the new OM Vicky.
I have to say this is the first time I have felt valued, and felt as though I belong to a team. Our OM comes into Team meetings, has 1-2-1 with any member of staff including those across any team.
We have been given really motivation and competitive edge to how we deliver SLA’s and only focus on a few metrics across the team, which enable us to meet the metrics very easily.
As Team managers everyone has a lead area, which means we are working really closely together as a wider team, and have each other’s backs when we need a lift.
Teams are feeling great, and everyone feels equally respected and valued across agents and other managers.
Thai is a great time to join HomeServe.
My only cons are that all the OMs and Team Managers are not consistent and need to look at what is working and emulate it.
This isn’t meant in a nasty way to other OMs but perception speaks volumes.
Advice to Management
You gave the engagement lead to one OM for a reason, this is the way operations should be led!
Follow great exxamples
I applied through an employee referral. The process took 2 weeks. I interviewed at HomeServe UK (Walsall, England) in May 2014.
FIrst was a phone interview to find out what you knew about the business, followed by an Interview - scenario/competency based questions. There wa sone person interviewing and another writing notes
Phone role play - hadto sit in call centre and read script to sell policy to a member of staff and deal with a couple of objections.