Working at HomeServe UK | Glassdoor.co.uk

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HomeServe UK Overview

Walsall, England
1001 to 5000 employees
1993
Subsidiary or Business Segment
Construction, Repair & Maintenance
£500 million to £1 billion (GBP) per year
HomeServe is a national home assistance company providing plumbing, drainage, electrics and heating maintenance and repair services through its own network of directly employed and sub-contracting specialist engineers. 2.1 million people in the UK have placed their trust in ... Read more

Mission: To provide our Customers with effortless service in order to free them from the worry and inconvenience of home emergencies and repairs.


Glassdoor Awards

Highest Rated CEOs:2016 (#12), 2015 (#4)

Best Places to Work:2017 (#3)

Company Updates

  • Our People visited #wlvcareerweek at The University of Wolverhampton. Engaged students listened to the story of HomeServe being named as one of the top three best places to work, before gaining valuable experience in a mock assessment centre.

  • In-depth Institute of Customer Service survey of some of the UK’s biggest brands reveals HomeServe is the country’s most improved for Customer Satisfaction in the “Services” sector since records began in 2009.

    Independent study hails HomeServe as the UK’s most improved company for Customer service

    The UKCSI is widely regarded as the national measure of Customer satisfaction and results are based on an online survey of thousands of consumers, covering 13 sectors and hundreds of companies, from Amazon to Yodel

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HomeServe UK – Why Work For Us?


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Anybody who has watched as a burst pipe sends water pouring through the ceiling knows how stressful a domestic emergency can be. It's a fact that 86% of homeowners have suffered a domestic emergency at some point, but home emergencies aren't covered by most household insurance policies and it is often hard to find a reliable, affordable tradesman in an emergency.

These are precisely the needs that HomeServe set out to address when it was established in 1993. We built a network of experienced, committed contractors, offering customers the reassurance of approved engineers, a prompt response, generous cover and claims limits and the convenience of having one number to call in an emergency.

Over time, we have expanded our product range from our original plumbing and drainage cover to include electrics, gas and oil central heating, external water supply pipe, internal gas supply pipe, appliance repairs, pest infestations, locksmith service and glazing repairs.

We have also expanded our partner base, and now work with many major utilities, appliance manufacturers and other companies that have an affinity with our products.

Recognising that homeowners the world over face the same problems, we have expanded internationally and now operate in the UK, US, France, Spain and are test marketing in Italy and Germany. With over 10 million policies from 4.5 million customers, we are continuing to grow rapidly, following our clear strategy to become the first place people turn to for home emergencies and repairs.

Creating a fun, happy, collaborative culture is something we work hard to achieve at HomeServe.

So, what's our culture really like? You can expect lots of fun in a role with us from day one; that goes without saying. Whilst we work hard to build a service our Customers can rely on, we don’t forget the People that make it happen.  

We love to have a good time and let our hair down. Here’s a sneak peek at just some of the awesome things we do that make HomeServe more than just the place you work.

Our leaders lead from the front and our CEO and CMO are no exception. Affectionately known as our Chief Marketing Dude, our CMO is the first to get involved and is always up for a challenge including having his legs waxed! And that’s not all, you can expect to find our other senior leaders having fun, keeping us amused and you might even spot our CEO taking calls for Red Nose Day.  

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 We also enjoy a good fairground ride or two!

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Charitable causes are close to our hearts and over the years we’ve supported lots of good causes such as Red Nose Day.  

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As a business we aim to:

  • Use our core skills to give something back to the community
  • Support more vulnerable members of the community by helping them in their homes
  • Develop partnerships with charitable and other organisations which are closely aligned to our business activities and therefore maximise our contribution
  • Support and encourage employee involvement in charitable giving and volunteering, using relevant employee skills to support the community.

The UK business has partnered on a national basis with Marie Curie Cancer Care, raising funds and providing free home emergency cover to Marie Curie patients. In the US, the business works with Habitat for Humanity which seeks to eliminate poverty housing and homelessness by building houses in partnership with families in need. In addition, all of our businesses support charities that are local to them, both by fundraising and volunteering.

You will find more information about our community activities in the corporate responsibility section of the latest Annual Report & Accounts.


HomeServe UK Reviews

4.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
  • Featured Review

    Helpful (7)

    "The Customer is key"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Walsall, England
    Current Employee - Senior Analyst in Walsall, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HomeServe UK full-time

    Pros

    I have worked for several large insurance companies in management roles over the last 20 years - and I can say, without exception, that Homeserve is the best company to work for. From the facilities (little things like free parking, free tea/coffee etc are often overlooked!), to the values, to the clear direction and goals - but, most importantly, focus on the Customer. My role involves looking at the business through the eyes of the Customer, and giving feedback - both positive and negative, to improve current processes, and to highlight areas of high effort. No other company does this - has management and staff who live by these values, and who have invested so much in technology that is specifically designed to improve the CX.

    Keep up the good work. Consistency and innovation are key

    Cons

    Nothing major - just keep listening to the Customer facing staff - they often have all the answers you need to improve

    Advice to Management

    Look after the existing Customer - they are a brands greatest asset

See All 346 Reviews

HomeServe UK Interviews

Interview Experience

Interview Experience
91%
4%
4%

Getting an Interview

Getting an Interview
43%
16%
14%
12
6
6

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Recruitment Specialist Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience

    Interview

    Cv upload, tel interview very laid back, first stage face to face and finally second stage. All relaxed and fair process. They were really fair and organised interviews around my annual leave. They were quick to respond to any queries. Strange to say as I was not offered, one of the best and fastest processes which is always good as you're not wondering where you stand.

    Interview Questions

    • all based around the principles and your experience. again nothing too complex. fair and good experience   Answer Question
See All 49 Interviews

HomeServe UK Awards & Accolades

  • Glassdoor Best Places to Work in 2017, Glassdoor, 2017
  • Highest Rated CEOs, Glassdoor, 2016
  • Employee Engagement Award Silver, The UK Employee Experience Awards, 2016
  • Best in Class Award for Use of Video (Webcast), Institute of Internal Communications, 2016
  • Most People-Focused CEO, HR Excellence Awards, 2016
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