Mission: We want to democratize site analytics and feedback by making it affordable and accessible to everyone.
I have been working at Hotjar full-time (Less than a year)
Hotjar really listen to feedback and implement it to improve the company. This isn't just the leadership either; it genuinely feels like everyone in the company will take suggestions on board and see how we can make the company better for our customers and the rest of the team.
The company puts a lot of effort into supporting working remotely.
Because working remotely is a core part of who we are, Hotjar doesn't reduce pay or other perks.
I talk to my colleagues more as a remote worker than I ever did while working in an office!
While having the freedom to sort your own expenses is good, the process for tracking it takes some getting used to at first. You'll definitely need to put it in your calendar as a weekly process!
Advice to Management
Keep learning, keep taking on feedback and keep doing a great job!
I interviewed at Hotjar in March 2017.
Such a shame - close to be a great experience but a lack of organisation and poor communication lets them down. Initially, they set the bar high with quick responses and you think this is the sort of organisation you want to work for. You think they've got communication down (it's vital for a remote company).They tell you when they'll get back to you and they do - but further into the process start missing their own deadlines, and then they don't respond to emails. I don't think this is arrogance, probably just a little disorganised. If they didn't give a firm deadline they'd be fine - you'd just wait - or if they responded to say there is a delay it would be fine too, but poor communication lets the process down. Such a shame - I really enjoyed it at first but they probably need to tighten up the process a little bit. I hope Hotjar iterate their process and the next person finds it a bit better. I'm sure they will.
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