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John Lewis Overview

London, England
10000+ employees
1864
Company - Private
General Merchandise & Superstore
$5 to $10 billion (USD) per year
John Lewis began trading in 1864 on London's Oxford Street and has grown to become the largest omnichannel retailer in the UK with 48 John Lewis shops (34 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) and ... Read more

Glassdoor Awards

Best Places to Work: 2017 (#33), 2016 (#16), 2015 (#2)

Highest Rated CEOs: 2015 (#13)

Company Updates

  • The John Lewis Partnership is built on the principles of a democracy. It's as much about 'how' we do things as it is about 'what' we're striving to achieve. Find out more about our democratic bodies below: http://glassdoor.com/slink.htm?key=vQYKj

    John Lewis Partnership - The Partnership

    The Partnership's unique ownership structure helps us achieve commercial success.

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John Lewis – Why Work For Us?


The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.

All 84,000 permanent staff are Partners who own 49 John Lewis shops across the UK (35 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), 352 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a production unit and a farm. The business has annual gross sales of over £11bn. Partners share in the benefits and profits of a business that puts them first.

When our founder, John Spedan Lewis, set up the Partnership, he was careful to create a governance system, set out in our Constitution, that would be both commercial allowing us to move quickly to stay ahead in a competitive industry, and democratic giving every Partner a voice in the business they co-own. His combination of commercial acumen and corporate conscience, so ahead of its time, is what makes us what we are today.

The John Lewis Partnership is one of a growing number of businesses with an employee-owned structure and is a member of the Employee Ownership Association (EOA), the not-for-profit membership body representing the sector.

At the John Lewis Partnership, employees are Partners, which means we are all owners of the business and share in its success. Our founder, John Spedan Lewis, had an ambitious vision of employee co-ownership with the happiness of Partners as the ultimate purpose, and his vision lives on in the modern Partnership of today.

What does working in a Partnership mean?
Being a Partnership is about much more than sharing the profits: it defines our approach to what we do. With ownership comes responsibility, and the knowledge that our success depends entirely on providing the best quality products and services to our customers so that they come back to us again and again. Our democratic network of elected councils, committees and forums gives Partners a real say in our decision-making processes, and allows us to challenge management on performance and have a real say in how the business is run. This sense of collective responsibility extends to everyone we deal with, from customers and suppliers to the communities we're part of.

Over the last year, we have launched It's Your Business 2028 as well as the 4Ps (an evolution of our Our Partner Plan) , Built around four key themes: Performance, Productivity, Pay and Progression.

John Lewis Reviews

3.8
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Recommend to a friend
Approve of CEO
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Paula Nickolds
116 Ratings
  • Featured Review

    "The Odney Club - Such a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cookham, England
    Current Employee - Anonymous Employee in Cookham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at John Lewis full-time (More than 10 years)

    Pros

    As part of the John Lewis Partnership you can enjoy all the benefits of being a Co Owner of the business. Working in one of the Partnerships 5 Hotels, open to employees of John Lewis & Waitrose, you get the satisfaction of providing a great leisure benefit for Partners whilst working at a beautiful country club set in 120 acres, on the river.

    Cons

    As with any hotel, working at The Odney club can be hard work. In front of house areas, you spend many hours on your feet. In housekeeping, the work is physically demanding and many departments require you to work a mixture of early mornings and evenings, not to mention weekends. That said, if you love providing great customer service and pride yourself in delivering a total guest experience which exceeds the marketplace, the Pro's outweigh the Cons.

    Advice to Management

    Shout about what a great place to work The Odney Club is.

See All 763 Reviews

John Lewis Photos

John Lewis photo of: John Lewis Partner in store
John Lewis photo of: Replenishment Partner
John Lewis photo of: John Lewis at London Pride 2017
John Lewis photo of: John Lewis Edinburgh Place to Eat
John Lewis photo of: JLAB Finalists 2017
John Lewis photo of: John Lewis Partnership Constitution
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John Lewis Interviews

Experience

Experience
66%
17%
17%

Getting an Interview

Getting an Interview
95%
2%
2%
1
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (61)  

    Selling Assistant Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at John Lewis in August 2017.

    Interview

    Had to complete two separate aptitude tests as part of the online application. You're prompted with different scenarios and you have to choose which solutions are best suited to the each scenario. Fairly simple stuff -- just common sense really. Take your time though.

    They followed up my online application with a text message asking to come in for an interview. I had already looked at some of the recent interview reviews on Glassdoor, so I was expecting a group interview. There were 4 other applicants at the interview and we all sat down on one table. We were asked to come up with a guide for new selling assistants at John Lewis, which were:

    - 5 ways to deliver good customer service.
    - 5 ways to handle a customer who is upset or angry.
    - 3 ways to enhance product knowledge.

    I would suggest doing your research and come up with some solid points beforehand. Make yourself heard, but remember to listen and engage with other people in the group. I got the impression this was something they were looking at closely.

    The group interview was followed up with a 1-on-1 interview. There were 5 questions. The first was tell me about yourself; the others were customer service based. The last question was just reiterating what you had already contributed to the group. Overall, a really positive experience as it was quite challenging and rewarding in the end.

    Interview Questions

    • Tell me about yourself.   2 Answers
    • How would you make a customer feel welcome in the store?   2 Answers
    • Tell me about a time you offered good customer service.   2 Answers
See All 271 Interviews

John Lewis Awards & Accolades

  • Best Company to Work For, LinkedIn, 2017
  • Best Department Store, Which? Best Shop ranking, 2017
  • Retailer of the Year, Sunday Times Style, 2017
  • 3rd biggest company, The Sunday Times Top Track 100, 2017
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