The John Lewis Partnership is built on the principles of a democracy. It's as much about 'how' we do things as it is about 'what' we're striving to achieve. Find out more about our democratic bodies below: http://glassdoor.com/slink.htm?key=vQYKj
The John Lewis Partnership is a visionary and successful way of doing business, boldly putting the happiness of Partners at the centre of everything it does. It's the embodiment of an ideal, the outcome of nearly a century of endeavour to create a different sort of company, owned by Partners dedicated to serving customers with flair and fairness.
All 84,000 permanent staff are Partners who own 49 John Lewis shops across the UK (35 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2), 352 Waitrose supermarkets (www.waitrose.com), an online and catalogue business, johnlewis.com (www.johnlewis.com), a production unit and a farm. The business has annual gross sales of over £11bn. Partners share in the benefits and profits of a business that puts them first.
When our founder, John Spedan Lewis, set up the Partnership, he was careful to create a governance system, set out in our Constitution, that would be both commercial allowing us to move quickly to stay ahead in a competitive industry, and democratic giving every Partner a voice in the business they co-own. His combination of commercial acumen and corporate conscience, so ahead of its time, is what makes us what we are today.
The John Lewis Partnership is one of a growing number of businesses with an employee-owned structure and is a member of the Employee Ownership Association (EOA), the not-for-profit membership body representing the sector.
At the John Lewis Partnership, employees are Partners, which means we are all owners of the business and share in its success. Our founder, John Spedan Lewis, had an ambitious vision of employee co-ownership with the happiness of Partners as the ultimate purpose, and his vision lives on in the modern Partnership of today.
What does working in a Partnership mean?
Being a Partnership is about much more than sharing the profits: it defines our approach to what we do. With ownership comes responsibility, and the knowledge that our success depends entirely on providing the best quality products and services to our customers so that they come back to us again and again. Our democratic network of elected councils, committees and forums gives Partners a real say in our decision-making processes, and allows us to challenge management on performance and have a real say in how the business is run. This sense of collective responsibility extends to everyone we deal with, from customers and suppliers to the communities we're part of.
Over the last year, we have launched It's Your Business 2028 as well as the 4Ps (an evolution of our Our Partner Plan) , Built around four key themes: Performance, Productivity, Pay and Progression.
I have been working at John Lewis full-time (More than 10 years)
As part of the John Lewis Partnership you can enjoy all the benefits of being a Co Owner of the business. Working in one of the Partnerships 5 Hotels, open to employees of John Lewis & Waitrose, you get the satisfaction of providing a great leisure benefit for Partners whilst working at a beautiful country club set in 120 acres, on the river.
As with any hotel, working at The Odney club can be hard work. In front of house areas, you spend many hours on your feet. In housekeeping, the work is physically demanding and many departments require you to work a mixture of early mornings and evenings, not to mention weekends. That said, if you love providing great customer service and pride yourself in delivering a total guest experience which exceeds the marketplace, the Pro's outweigh the Cons.
Advice to Management
Shout about what a great place to work The Odney Club is.
I applied online. I interviewed at John Lewis.
Group assessment with around 20+ people split into groups and each group has your own assessor who sits at the table listening to you during the task. Given 20 mins to write down
5 ways to give good customer service
5 ways to deal with a difficult customer
3 ways to gain product knowledge
make sure you speak and get your points in there but also listen to everyone in your group and then present them to everyone in the room then they take you out for one on ones where they leave you waiting till your finally picked then go through 8 questions and write down your answers scoring you. its a bit off putting when answering a question and the person your talking to is writing down your answer but stay focused and you can always ask them to read out the questions again. the whole process was supposed to be around 2 hours mine ran over, got a email 2 weeks after.