Working at John Lewis & Partners | Glassdoor.co.uk

John Lewis & Partners Overview

London, England
10000+ employees
1864
Company - Private
General Merchandise & Superstore
£5 to £10 billion (GBP) per year
Unknown
John Lewis & Partners operates 50 John Lewis shops across the UK (36 department stores, 12 John Lewis at home and shops at St Pancras International and Heathrow Terminal 2) as well as johnlewis.com. The retailer stocks around 350,000 separate lines in its ... Read more

Glassdoor Awards

Best Places to Work: 2017 (#33), 2016 (#16), 2015 (#2)

Top CEOs: 2015 (#13)

John Lewis & Partners Reviews

3.7
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Paula Nickolds
249 Ratings
  • "Customer Support Officer"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Officer in London, England
    Current Employee - Customer Support Officer in London, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at John Lewis & Partners part-time (More than 8 years)

    Pros

    I lead, organise and always want deliver at a very high level. I'm very dynamic to be able to adapt to change, new things , new roles and all towards efficiency. I'm also an advocate of a two way street of simple and high level ways of working (ideally not complex) but ensuring speed and accuracy.
    I'm a team player , hardworking, flexible and pays attention to detail.

    Cons

    I have similar expectations of my peers at work which always lets me down and leaves me worried.

    Advice to Management

    Support subordinates treat them equally irrespective.

See All 1,208 Reviews

John Lewis & Partners Photos

John Lewis & Partners photo of: John Lewis Partner in store
John Lewis & Partners photo of: Replenishment Partner
John Lewis & Partners photo of: John Lewis at London Pride 2017
John Lewis & Partners photo of: John Lewis Edinburgh Place to Eat
John Lewis & Partners photo of: JLAB Finalists 2017
John Lewis & Partners photo of: John Lewis Partnership Constitution
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John Lewis & Partners Interviews

Experience

Experience
70%
16%
14%

Getting an Interview

Getting an Interview
96%
2%
1%
1
0
0

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (20)  

    Stock Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at John Lewis & Partners in September 2017.

    Interview

    Completed the initial tasks online (situational tests etc). I was then offered an interview which I was told was a group task and then an individual task. On the day I got there and there was 5 of us in total. We went upstairs into a room and was told a bit more about the role.

    GROUP TASK
    We were given a scenario where we had a long task list and various customers were approaching us, we had 5 minutes to ourselves to make notes on it and then as a group we had to list the most important tasks to the least. We had 2 assessors on this task watching us and making notes so make sure you contribute, they are looking to see how you work in a group, but don't talk over other people.

    INDIVIDUAL TASK
    We were given an answer sheet and a booklet which had 3 scenarios in and we had 20 minutes to write up individually how we'd act in the scenario. I have written the scenarios below, please bare in mind they weren't written exactly like that, but that was the gist of the question!

    There was no 1 on 1 interview which I was surprised about. Maybe this is because it's a Christmas Temp job? Who knows. Very easy interview.

    Interview Questions

    • You are working on the click and collect till when a customer approaches you and says she has recieved an email saying her order is ready to be collected, you check the stock room and you cannot find the order, how do you resolve this?   1 Answer
    • The sales team in the linen range approach you and they are not hitting their sales targets. You know the popular 'egyptian bed linen' has low availability at the moment. As a stock Replenishment assistant, how do you ensure the sales team hit their sales targets?   1 Answer
    • You are in the stock room when you come up with a more efficient way of doing things. You haven't told anyone yet about your idea. How do you go about doing this?   1 Answer
See All 402 Interviews

John Lewis & Partners Awards & Accolades

  • Best Multichannel Retailer, GlobalData Retail Customer Satisfaction, 2018
  • Best Clothing Retailer, GlobalData, 2018
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